SYKES Jobs & Careers


Show:  All Results Last 7 Days
5 days ago

Customer Service Representative - Call Center Professionals

Sykes Enterprise Lakeland, FL

We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial… Sykes Enterprise


6 days ago

OMD Analyst

Sykes Enterprise Lakeland, FL

• Adheres to SYKES policies on ethics and integrity. • Collect, evaluate, and prepare reports and/or other complex statistical data for… Sykes Enterprise


16 days ago

Customer Service Representative with Upsell Support

Sykes Enterprise Lakeland, FL +5 locations

SYKES ON-SITE CAREER FAIR Tuesday, September 16th 9am - 3pm 1144 Griffin Road • Lakeland Apply online today for your premium appointment… Sykes Enterprise


14 days ago

Maintenance Assistant

Sykes Enterprise Greenwood, SC +2 locations

• Adherence to SYKES policies on ethics and integrity. • Sweeps, mops, scrubs, and vacuums bathrooms, hallways, break rooms, entrances, office… Sykes Enterprise


3 days ago

Recruiter Area HR Operations – new

Sykes Enterprise Sumter, SC +2 locations

GENERAL PURPOSE This position is responsible for executing the established recruiting process to ensure SYKES attracts top talent. This position… Sykes Enterprise


17 hrs ago

Customer Service Trainer I – new

Sykes Enterprise Lakeland, FL

• Adherence to SYKES policies on ethics and integrity. • Administers effective evaluation and testing techniques to assess trainee performance… Sykes Enterprise


9 hrs ago

Team Mgr Site Operations – new

Sykes Enterprise Bardstown, KY +4 locations

• Adherence to SYKES policies on ethics and integrity. • Meet or exceed team's contract production and performance metrics. • Meet or exceed… Sykes Enterprise


17 hrs ago

HR Assistant Site Operations – new

Sykes Enterprise Greenwood, SC

• Adherence to SYKES policies on ethics and integrity • Directs and receives calls and visitors at the site • Performs HRIS data entry and… Sykes Enterprise


17 hrs ago

Mgr Training Site Operations – new

Sykes Enterprise Fort Smith, AR

• Adheres to SYKES policies on ethics and integrity. • Analyze the training curriculum and delivery, identify needs, and formulate appropriate… Sykes Enterprise


16 days ago

Customer Service Representative with Tech Support

Sykes Enterprise Langhorne, PA

We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial… Sykes Enterprise


SYKES Reviews

357 Reviews
2.2
357 Reviews
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
191 Ratings
  1.  

    Not terrible, but that's not saying much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent I in Eugene, OR (US)
    Current Employee - Customer Service Agent I in Eugene, OR (US)

    I have been working at SYKES full-time (less than an year)

    Pros

    The paid training is nice, though I believe they have shortened it to only 5 weeks at this point. Although they aren't the best, there are benefits offered. The work is full time with plenty of options for overtime. Scheduling is relatively consistent. If you are lucky enough to get with the right managers, they will take the time to help you build upon areas of weakness.

    Cons

    Nepotism runs rampant here. Don't expect to be treated nearly as well as someone who has "been there since the beginning" even if you work twice as hard. Certain managers were promoted almost straight out of training just because they happened to be there at the beginning when they needed "leadership." As a result, there are some seriously incompetent managers pretty much benefiting off of the hard work of their team members. Unless you make consistent top level sales, it is likely that you will be either ignored, or "coached" incessantly. The client gauges success using satisfaction surveys which are easily skewed by customers who are unhappy for reasons beyond your control. This means you are given the option to either "fail" in the satisfaction category (and receive additional coaching as a result) or as another stated, engage in self preservation activities which are at the least extremely unethical.

    No matter what you do, it will not be good enough in some way. Suggestions for improvement are given by people who have barely (if ever) had relevant experience and are extremely scripted and often times not applicable to one off situations. Mid level support does they best they can, but there are not enough support reps to go around, meaning that it is likely that you will sit on the phone for up to 10 minutes trying your hardest not to curse at your computer while your customer grows increasingly impatient just waiting for someone to come by and answer your question or provide approval for an action. Systems constantly go down, policies are always changing, and to top it off, your client is rather unpopular right now. Prepare to be yelled and cursed at at least twice a day on a good day.

    Essentially, you'll be making 10 bucks an hour to take verbal abuse from strangers; be tasked to fix their issues with faulty systems, little support, and if you do not make everything better (without forking over free money, which is what many want), it is all your fault. If you do not make awesome sales numbers, you are not trying. Hard work and caring is not rewarded here. Take a job here if you must (it's a guaranteed gig) but keep putting in apps elsewhere. Honestly, Walmart is looking more attractive at this point.

    Advice to ManagementAdvice

    If you want "better results" from your employes, take the time to develop their skills. Stop playing favorites, and for heaven's sake, stop ignoring flags in favor of hanging out with your buddies.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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