SYKES

  www.sykes.com
  www.sykes.com

SYKES Jobs & Careers


Show:  All Results Last 7 Days
27 days ago

Customer Service Representative - CSR - Call Center - Evening/Night Shifts

Sykes Enterprise Lakeland, FL

We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial… Sykes Enterprise


7 days ago

Customer Service Representative - Call Center Professionals

Sykes Enterprise Lakeland, FL

We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial… Sykes Enterprise


13 days ago

OMD Analyst

Sykes Enterprise Fayetteville, NC +2 locations

• Adheres to SYKES policies on ethics and integrity. • Collect, evaluate, and prepare reports and/or other complex statistical data for… Sykes Enterprise


3 days ago

Maintenance Assistant – new

Sykes Enterprise Greenwood, SC

• Adherence to SYKES policies on ethics and integrity. • Sweeps, mops, scrubs, and vacuums bathrooms, hallways, break rooms, entrances, office… Sykes Enterprise


18 days ago

Customer Service Representative with Upsell Support

Sykes Enterprise Malvern, AR +5 locations

We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial… Sykes Enterprise


5 days ago

Recruiter Area HR Operations

Sykes Enterprise Fort Smith, AR +3 locations

GENERAL PURPOSE This position is responsible for executing the established recruiting process to ensure SYKES attracts top talent. This position… Sykes Enterprise


3 days ago

Customer Service Trainer I – new

Sykes Enterprise Greenwood, SC

• Adherence to SYKES policies on ethics and integrity. • Administers effective evaluation and testing techniques to assess trainee performance… Sykes Enterprise


13 days ago

Quality Assurance Representative

Sykes Enterprise Allentown, PA +3 locations

• Adherence to SYKES policies on ethics and integrity. • Coaches and develops of all the representatives they monitor. • Coordinates the voice… Sykes Enterprise


3 days ago

Team Mgr Site Operations

Sykes Enterprise Fayetteville, NC

• Adherence to SYKES policies on ethics and integrity. • Meet or exceed team's contract production and performance metrics. • Meet or exceed… Sykes Enterprise


18 hrs ago

HR Assistant Site Operations – new

Sykes Enterprise Eugene, OR

• Adherence to SYKES policies on ethics and integrity • Directs and receives calls and visitors at the site • Performs HRIS data entry and… Sykes Enterprise


SYKES Reviews

369 Reviews
2.2
369 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
200 Ratings
  1.  

    Not much room for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Milton-Freewater, OR (US)
    Former Employee - Customer Service Representative in Milton-Freewater, OR (US)

    I worked at SYKES full-time (more than an year)

    Pros

    - Full time
    - Paid Training
    - I learned a lot about originating auto and personal loans.
    - Enjoyed building rapport with the members (callers)

    There really isn't a whole lot of Pros at this job and it really depends on what account you work for as well.

    Cons

    They don't like to give raises. I originated auto and personal loans for their client company and after two years of working there you'd expect to receive some sort of raise. It doesn't matter, you can be one of the better team members on the floor and know a lot about the Line of Business, but alas, that doesn't matter. What they care about is your attendance and call metrics. But really... what can you expect from a call center.

    Advice to ManagementAdvice

    Give raises based on the knowledge of the line of business and less on call metrics. Call metrics are there to make sure people are doing their job... but it shouldn't be the driving factor, especially if that person is doing much better than what is asked. Otherwise, your employees start to feel like they give and give and sooner or later they will start to not care anymore, because all their efforts are really in vain the end.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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