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7 days ago

Maintenance Assistant

Sykes Enterprise Greenwood, SC +2 locations

• Adherence to SYKES policies on ethics and integrity. • Sweeps, mops, scrubs, and vacuums bathrooms, hallways, break rooms, entrances, office… Sykes Enterprise


9 days ago

Customer Service Trainer I

Sykes Enterprise Lakeland, FL

• Adherence to SYKES policies on ethics and integrity. • Administers effective evaluation and testing techniques to assess trainee performance… Sykes Enterprise


7 days ago

Team Mgr Site Operations

Sykes Enterprise Kingstree, SC +3 locations

• Adherence to SYKES policies on ethics and integrity. • Meet or exceed team's contract production and performance metrics. • Meet or exceed… Sykes Enterprise


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SYKES Reviews

333 Reviews
2.2
333 Reviews
Rating Trends

Recommend to a friend
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
178 Ratings
  1.  

    Underpaid for amount of work and training does not prepare for over half live calls

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent  in  Lakeland, FL (US)
    Former Employee - Customer Service Agent in Lakeland, FL (US)

    I worked at SYKES full-time for less than a year

    Pros

    Hiring process was long but welcoming pre-employment team is great! Team leads are awesome and very helpful as well.

    Cons

    Training was not satisfactory, spent majority of the time reading articles ver-batim and not enough hands on training, listening to calls and watching use of tools. Not enough pay for the demanding calls and all of the resources necessary.

    Advice to ManagementAdvice

    Most of the pre-employment and leadership is great! The training however was long yet not helpful at all when applied to live calls. Instead of practicing live calls and using our tools we spent most of our time reading articles. Time would have been better spent listening to live calls and watching pro agents use their tools and resources properly during calls.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO