SYKES – Bloomsburg, PA +2 locations
Caring for customer needs can be a challenging, yet rewarding career. Our business is people serving people, thats why we are striving to be a… SYKES
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- Comp & Benefits
- Work/Life Balance
- Career Opportunities
I worked at SYKES full-time (less than a year)Pros
I appreciate the technical experience that I gained from the.
Sykes is a legitimate company. They will not steal your identity, or clean out your bank account.Cons
The wages are low. This is advertised on the site. However, you will work very hard for those low wages.
The hours are long. When signing up for Sykes, they ask you to pick a ten hour window of availability. They promise that you will not have to work ten hours, but will only work 8 hours at a time. This is far from true.
The breaks are "iffy". You are promised two 10 minute breaks and one 30 minute break. However, if the phones are busy, then these breaks are revoked. They will say that the client needs all hands on deck. Believe me. Answering phones, resolving tech issues, and notating the calls for ten hours is a lot harder than it sounds.
Sykes is inconsiderate of your days off. Team meetings are mandatory. However, you have to attend during your time off.You will not have a work life balance here.
Missing Payments. This did not happen to me personally, but there was a mass email about missing time on checks. This is definitely something to consider if you are planning to sign on with Sykes.
They were dishonest about their potential. There was a lot of talk and promises about how Sykes is a great place to grow professionally. They assigned a life coach, promised that our project would last for six months, and then promised that everyone would have a place at Sykes after the assignment ended. This was completely false. At the beginning of production, we heard rumors that our project was being ramped down (it was coming to an end). This turned out to be very true. Sykes finally got around to addressing this issue a few days before it happened.
Not only did they drag their feet about informing us, but they did not have enough spaces available for everyone. We were supposed to be on the project until June 2015. It ended in February 2015-one month after we went into production.Advice to ManagementAdvice
Please show that you care about your employees. If you are going to have people work ten hour days, then you should compensate them for that. I also feel that training should be longer. There were situations that we were not prepared for. Finally, I feel that you should be more up front about the company that you are. Sykes is a company where people can work for a couple of months for a few extra dollars. Please stop selling yourself as a great place to work and grow professionally. That is not what Sykes is.Doesn't RecommendNegative Outlook