Tangoe

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Tangoe Jobs & Careers


Show:  All Results Last 7 Days
19 days ago

Manager, Audit

Tangoe Inc. Parsippany, NJ

• Drive audit results within their team while supporting corporate and Audit team goals. • Provide… Glassdoor


30+ days ago

MDM System Engineer

Tangoe Inc. Waltham, MA

• Subject Matter Expert (SME) for all aspects of Tangoes MDM Product and associated services • Provide MDM system maintenance and execute MDM… Glassdoor


30+ days ago

Invoice Mapping Analyst

Tangoe Inc. Sydney

The Mapping Software Development team is looking for a Mapping Analyst who will primarily be responsible for analyzing electronic billing files and… Glassdoor


12 days ago

OFFICE ASSISTANT - PART TIME

Tangoe Inc. Abingdon, Great Britain

This role provides the general office with administrative support including handling incoming telephone calls as appropriate, receiving and directing… Glassdoor


13 days ago

Human Resources Generalist

Tangoe Inc. Parsippany, NJ

The Human Resources Generalist establishes, implements and oversees policies and programs encompassing all areas of human resources including… Glassdoor


6 days ago

R&D Product Manager

Tangoe Inc. Austin, TX +5 locations

Individual contributor responsible for managing the technology lifecycle of new products, features or enhancements from conceptualization… Glassdoor


2 days ago

Associate Auditor – new

Tangoe Inc. Austin, TX

The position of Auditor will be responsible for planning and conducting regular and one time audits of vendor billing invoice data to validate the… Glassdoor


30+ days ago

Android Developer

Tangoe Inc. Orange, CT

About:Tangoe, Inc is looking for an innovative; face paced, versatile Android developer that is willing to help take our flagship product to the next… Glassdoor


30+ days ago

Direct Pay Administrator

Tangoe Inc. Parsippany, NJ

The Direct Pay Administrator is responsible for initiating and managing telecom payments on behalf of the client. The admin is assigned a minimum of… Glassdoor


30+ days ago

Junior Systems Administrator

Tangoe Inc. Austin, TX

• Manage and resolve issues submitted via the service ticketing system • Support server and storage builds, troubleshooting, and maintenance… Glassdoor


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70 Reviews
2.6
70 Reviews
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Tangoe President and CEO Al Subbloie
Al Subbloie
37 Ratings
  • 1 person found this helpful  

    Money for Nothing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Help Desk Agent in Austin, TX (US)
    Former Employee - Help Desk Agent in Austin, TX (US)

    I worked at Tangoe full-time (more than an year)

    Pros

    The best part about working at Tangoe is how quickly you can progress to doing the helpdesk role on auto-pilot if you have moderate intelligence. The starting pay is really good for how easy the work is. Health benefits are decent enough for the cost. You will probably make friends with many of your peers as the office environment allows for individual expression far more than similar places I have worked.

    Cons

    This will be as much a rant on call center culture as it is about Tangoe, but Tangoe was by far the worst perpetrator of this and I've worked at four call centers in my life. In training, Tangoe will tell you that advancement is a given if you put in the hard work. This is decisively false (for any call center that tells you this), as there is no benefit to them for removing someone who is really good on the phone from phone work. Seemed like the advancement train was easier to board if you went on smoke breaks with the supervisor or sat within arm's reach of him because he doesn't like to have to get up and walk around so proximity is more valuable to him than skill. Their attendance policy seems like it's illegal (take a bullet for your boss and have to miss work to get stitched up? Unexcused absence) and very recently they hired a floor supervisor whose role seemed to only plan "Fun Days" for the office, which ended up being like terrible alcohol-free theme parties. I'm just saying, it's a really good way to show your employees you care about them by paying someone from outside the company supervisor dollars to sit around and think of fun things to do on "Red White and Blue Day!" On top of that, Tangoe seems to think they need to constantly fix what wasn't broken until they tried to fix it and broke it so we're actually trying to fix it now. The policies are constantly changing, making what you knew a month ago irrelevant. Your scores and stats begin straight out of training, making the learning curve hurt you until almost a full year of employment.

    Advice to ManagementAdvice

    Hire people will college degrees to manage your employees, don't just promote somebody who excelled at the helpdesk role for a year or so. It's extremely easy to babysit corporate weasels via telephone console 8 hours a day. That doesn't mean excellence in virtual babysitting translates to excellence in management. I'd also highly consider expunging the entire Columbus, OH team from the company, or at the very least its leadership, which for some reason remained after Tangoe bought out a competitor. In my training and business experience, I've learned that you should flush the previous staff during a buyout and bring in your own people. Tangoe didn't do this, and as a result the Austin and Columbus offices operate on very different philosophies, to the degree that agents in one office automatically despise working with agents in another solely based on the clashing philosophies. Overall, it would have been great to see some intellectual reciprocation from management with some degree of regularity, but at Tangoe Austin that's probably a little bit too much to ask right now.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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