Teavana Jobs & Careers in Manchester, England

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Teavana Reviews

298 Reviews
2.7
298 Reviews
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Teavana CEO Andrew T. Mack
Andrew T. Mack
94 Ratings
  1.  

    Enjoy the tea, enjoy the people, and love selling teas.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Team Member "teaologist"  in  Ann Arbor, MI (US)
    Current Employee - Sales Team Member "teaologist" in Ann Arbor, MI (US)

    I have been working at Teavana part-time for less than a year

    Pros

    Working at Teavana gives you the opportunity to learn about all of the different in-store teas and about the retail/tea industry from a sales perspective. There is a lot of opportunity to work on your people skills, interacting and reading customers and gaining understanding of what works/what doesn't for small talk. Growth in terms of sales is fast at first and tends to slow as you improve and there comes a point where if you don't chose to consciously push yourself, you may not feel like you are learning anything new, but there is always something to learn as long as you look for it.

    Cons

    Managers are not sold that formal training is as valuable as 'on the floor' training, resulting in lesser quality/quantity of formal training and more self-driven performance improvement. There is a lot to be done in store to keep clean and organized but roles are not well assigned/understaffed so upkeep is not as efficient and consistent as it could be. Depending on management style, pushing high ATP day in day out can burden the atmosphere.

    Advice to ManagementAdvice

    Value more formal training, put more emphasis on customer service (yes there is already this emphasis, could just be pushed further), help staff analyze their sales more to keep improving week after week.

    Recommends
    Positive Outlook
    No opinion of CEO