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Show:  All Results Last 7 Days
5 days ago

Public Policy Associate, Southern & Eastern Europe

Uber Amsterdam

Hustle Hustle Hustle The Policy team moves fast. If you're dependent on your little black book, this isn't the job for you. We're operating in and… experteer.com

30+ days ago

Corporate Counsel, Transactions

Uber Amsterdam +2 locations

You will be based at Ubers EMEA HQ in Amsterdam. Are you a master of dealterms and negotiations? Do you want to bring your expertise to Uber? Read… experteer.com

27 days ago

Senior Tax Manager Indirect Tax

Uber Amsterdam

The successful applicant is likely to have significant experience in indirect tax (VAT an… experteer.com

27 days ago

Strategic Finance Manager

Uber Amsterdam

The ideal candidate has a versatile skill set. Youll need to be resourceful to find and establish relationships with the right auto manufacturers and… experteer.com

12 days ago

Communications Intern, Mexico and Central America

Uber Mexico City, D.F.

Here at Uber, we are moving a mile a minute to make sure that app users, drivers and cities are able to experience the benefits of the Uber… Glassdoor

6 days ago

Legal Director, LATAM

Uber Mexico City, D.F.

• Be responsible for compliance with laws in each of the LATAM cities where the Uber App is available… Glassdoor

30+ days ago

Communications Lead, Africa

Uber Johannesburg, GP

Around the world, Uber is revolutionizing the way people connect with their cities. Europe, the Middle East and Africa house some of Uber’s most… Glassdoor

30+ days ago

Public Policy Manager, Africa

Uber Johannesburg, GP

Urban transportation has looked the same for a long time—a really long time—thanks in large part to regulatory regimes that discourage innovation and… Glassdoor

30+ days ago

Operations & Logistics Manager (multiple cities Latin America)

Uber Santiago

• Identify, evaluate, negotiate and manage strategic fleet partnerships and driver development. • Driver on-boarding and training • Fleet… Glassdoor

26 days ago

Tax Analyst

Uber San Francisco, CA

• Assist with special projects and U.S. tax planning • Research and keep the Tax Team updated with various tax legislations • Familiar with… Glassdoor

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Travis Kalanick
51 Ratings
  1. 26 people found this helpful  

    Mostly Good, but needs improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Former Uberblack/Current Uberx Driver  in  Los Angeles, CA (US)
    Current Employee - Former Uberblack/Current Uberx Driver in Los Angeles, CA (US)

    I have been working at Uber part-time for less than a year


    UBER is an amazing concept with many future applications for the transportation industry. Delivery of all kinds can be made on this platform.

    As a driver for over 6 months I enjoy being paid WEEKLY. I like the flexible hours and the easy of use. The technology has gotten better with correct locations of the riders,fewer glitches in calculating the fares. I definitely have a lot of respect for the vision and aggressive introduction and roll out in Los Angeles. Many riders have good things to say and the app/ brand.

    IT is cheaper than a cab, and allows the rider to be picked up a lot faster in most cases.

    Uber has even helped me to finance a new car. I love my new car and riders like it as well. A big plus for developing partnerships with large local dealers and finance companies. Everybody is making money with these arrangements. Uber gets more and better cars on the road, Drivers get reliable transportation, Dealers add a ton of new business, and the finance company can make a mint. There's nothing wrong with making money. This leads me to the problems that should be addressed.


    1) The number one problem is the RATING SYSTEM. It is not transparent or fair to the customers or drivers. I recently checked my daily driver rating, I had only driven 5 passengers that entire day, The rating was at 3 out of 5 for the day. On each individual trip on the driver screen, the rating was at 5 out of 5. I'm left wondering how that is possible. The only explanation I can think of is that Uber is not being transparent. As a good driver, I'd like to know where I went wrong with the customer (or UBER) if they rated me poorly. I understand if uber does not want to single out clients who rated a driver poorly (by indicating 5 stars to the driver and concealing the actual rating) but how can you improve if you don't know what you did wrong?

    This is very frustrating as a driver. I like driving for UBer but I really hate the Rating system and I may stop or limit driving. It's like being unappreciated. Appreciation is worth more than MONEY to me. I work in a service industry because I actually like people, what did I do wrong?

    Even when a customer is drunk, loud, smells like hot garbage, uses foul language, asks me to turn up the music way too loud, I accommodate them and give them 5 stars. Why? They are paying customers and unless they want to do drugs( yes, some have tried) smoke or throw up in my car, I will not make a big deal about it. 5 stars. I know, I do my best, but to be threatened by customers with low ratings is Not worth the trouble.

     I'd be in favor of eliminating all ratings. Let drivers and customers leave comments (that Only Uber can see) and then UBer can address their concerns with the driver or customer. The Rating creates a bias for the driver of customers with low ratings and vice versa. Each experience should stand on its on. Feed back in stars, and not in words is USELESS feedback. Imagine me rating UBER a 2 stars without the commentary, it would not help at all. I believe everyone wants to do better, they just need to know how.

    I consider myself a professional. I am courteous and drive safely and most of the time I drive a good route (don't get lost). But if I do a poor job, I would like to know how to fix it before Uber wants to deactivate my account for low ratings or low revenues.

    2) UBER hides behind e-mail. They have no way to talk with a real person when their so called driver partner needs them. I wouldn't mind if UBer charged $.25 cents a ride in order to provide DRiVERS with a live account manager. Or at least someone to talk to during
    normal business hours.

    Advice to ManagementAdvice

    HIgh TEch and NO TOuch is not a good long term strategy. Your customers will eventually go well beyond cabs, so build a reliable happy DRIVER core. We all need the customer, but don't treat drivers poorly or allow customers to rate us without passing the info to us. Be transparent. Imagine going to a restaurant where a customer sees a poor rating stapled on the name tag of their waitress. It will give you a bias toward that person (scarlet letter effect). Why not allow the customer who doesn't like a certain driver to just BLOCK that driver, or Allow a driver to BLOCK that customer, rather than seeing a useless rating with no words to back it up. CReate a FAVORITE driver list. People like uber and will prefer to pay through UBER cashless so don't be afraid of allowing people to connect. Waiting 10 extra minutes for a driver I already like is better than having a bad experience with a new driver.


    The driver is a major part of the overall experience but can unfairly suffer from the pricing of a trip, traffic, alcohol, or passive aggressive personality of some riders.

    Positive Outlook
    No opinion of CEO