Convergys Reviews

1,460 Reviews
1,460 Reviews
Rating Trends

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Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
330 Ratings

    Highly innovative and sophisticated Global company for all your customer experience solutions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President Human Resources in London, England
    Former Employee - Vice President Human Resources in London, England

    I worked at Convergys full-time (more than 5 years)


    Truly Global company with a fantastic level of talent and ample growth opportunity, they tap into a market that is worth 300 Billion US$ per year and CVG market share is approximately 1% but one of the biggest consolidated players


    There was a level of individuals driving their "own" agenda and talent assessment did not necessarily lead to promotion. Sometimes it was more important who you knew, than what your had demonstrated

    Advice to ManagementAdvice

    Be more transparent in building your leadership teams and increase the level of objectivity to your decision process

    Neutral Outlook
    Approves of CEO

Convergys Interviews

Updated 17 Nov 2014
Updated 17 Nov 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Technical Support Engineer Interview

    Anonymous Interview Candidate in Newcastle upon Tyne, England
    Anonymous Interview Candidate in Newcastle upon Tyne, England
    Application Details

    I applied through a staffing agency. The process took a weekinterviewed at Convergys in August 2013.

    Interview Details

    Interview with recruitment company, about 30 technical questions. Then interview over the phone with Technical Support Engineer, similar questions but different ones. Then interview with two managers face to face, call center style questions

    Interview Questions
    • A situation that hasn't gone the way you expected, how did you turn it around?   Answer Question
    Negotiation Details
    There was no negotiation, you got offered a salary and you had to take or leave it
    Accepted Offer
    Positive Experience
    Average Interview

Convergys Awards and Accolades

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Top Entry Level Employers, CollegeGrad, 2009
World’s Most Admired Companies, Fortune, 2008
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Additional Info

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Headquarters Cincinnati, OH
Size 5000+ Employees
Founded 1998
Type Company - Public (CVG)
Industry Business Services
Revenue £1 to £2 billion (GBP) per year
Competitors Accenture, TeleTech, Sitel

Convergys is conversant in the languages of outsourcing and relationship management. The company provides business process outsourcing (BPO) services designed to help its clients manage their customers and employees. Its customer unit provides inbound and outbound call handling for sales, marketing, and support through about 70 contact centers (and in about 35 languages). In addition, Convergys offers bill processing services and provisioning software to telecommunications companies through its information management unit. To focus on its primary operations, it sold its HR... More

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