Convergys Reviews

1,335 Reviews
2.9
1,335 Reviews
Rating Trends

Recommend to a friend
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Convergys President & CEO Andrea Ayers
Andrea Ayers
288 Ratings
  1.  

    systems analyst Cambridge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst  in  Cambridge, East of England, England
    Former Employee - Systems Analyst in Cambridge, East of England, England

    I worked at Convergys full-time for more than a year

    Pros

    Cool work environment. Heavy use of C/C++ with Oracle stored procedures. Main product is Telecom rating and billing used by Tier-1 operators. Follows mature software development process and scope to learn a lot for fresh graduates because of extensive code base and chance to enhance it.

    Cons

    Salary is not highly competitive.
    Work gets bored after few years.

    Recommends
    Neutral Outlook
    Approves of CEO

Convergys Interviews

Updated Sep 14, 2014
Updated Sep 14, 2014

Interview Experience

Interview Experience

62%
26%
11%

Getting an Interview

Getting an Interview

52%
18%
14%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate  in  Newcastle upon Tyne, England
    Anonymous Interview Candidate in Newcastle upon Tyne, England
    Application Details

    I applied through a staffing agency. The process took 1 week - interviewed at Convergys in August 2013.

    Interview Details

    Interview with recruitment company, about 30 technical questions. Then interview over the phone with Technical Support Engineer, similar questions but different ones. Then interview with two managers face to face, call center style questions

    Interview Questions
    • A situation that hasn't gone the way you expected, how did you turn it around?   Answer Question
    Negotiation Details
    There was no negotiation, you got offered a salary and you had to take or leave it
    Accepted Offer
    Positive Experience
    Average Interview

Convergys Awards and Accolades

Something missing? Add an award
Top Entry Level Employers, CollegeGrad, 2009
World’s Most Admired Companies, Fortune, 2008
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Additional Info

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Website www.convergys.com
Headquarters Cincinnati, OH
Size 5000+ Employees
Founded 1998
Type Company - Public (CVG)
Industry Business Services
Revenue £1 to £2 billion (GBP) per year
Competitors Accenture, TeleTech, Sitel

Convergys is conversant in the languages of outsourcing and relationship management. The company provides business process outsourcing (BPO) services designed to help its clients manage their customers and employees. Its customer unit provides inbound and outbound call handling for sales, marketing, and support through about 70 contact centers (and in about 35 languages). In addition, Convergys offers bill processing services and provisioning software to telecommunications companies through its information management unit. To focus on its primary operations, it sold its HR... More

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