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Headquarters Cincinnati, OH
Size 5000+ Employees
Founded Unknown
Type Company - Public (CVG)
Industry Business Services
Revenue £1 to £2 billion (GBP) per year
Competitors Accenture, TeleTech, Sitel

Convergys is conversant in the languages of outsourcing and relationship management. The company provides business process outsourcing (BPO) services designed to help its clients manage their customers and employees. Its customer unit provides inbound and outbound call handling for sales, marketing, and support through about 70 contact centers (and in about 35 languages). In addition, Convergys offers bill processing services and provisioning software to telecommunications companies through its information management unit. To focus on its primary operations, it sold its HR... More

Working at Convergys

Posted by employees

Employees say it's “OK”   1,318 ratings

2.9

64% Approve of the CEO   276 ratings

Convergys President & CEO Andrea Ayers

Andrea Ayers

President & CEO

systems analyst Cambridge

  Former Systems Analyst in Cambridge, East of England, England

Pros: Cool work environment. Heavy use of C/C++ with Oracle stored procedures. Main product is Telecom rating and billing used by Tier-1 operators. Follows mature software development process and scope to learn a lot for fresh graduates because of… Full Review

More Convergys Ratings & Reviews ( 1,318)

Salaries in GBP  United Kingdom Avg. Salary
£15k
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Inside-Sales Account Manager

3 Convergys Salaries

£20,000
£16k
£26k

Senior Manager

2 Convergys Salaries

£55,123
£53k
£58k

Direct Sales Advisor

2 Convergys Salaries

£14,317
£14k
£15k

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More Convergys Salaries (22)

Accepted Offer – Interviewed in Newcastle upon Tyne, England Aug 2013 – Reviewed Oct 08, 2013

Interview Details Interview with recruitment company, about 30 technical questions. Then interview over the phone with Technical Support Engineer, similar questions but different ones. Then interview with two managers face to face, call center style questionsFull Interview

Interview Question:
A situation that hasn't gone the way you expected, how did you turn it around? Answer Question

More Convergys Interview Questions & Reviews (332)

Convergys Awards and Accolades

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Top Entry Level Employers, CollegeGrad, 2009
World’s Most Admired Companies, Fortune, 2008
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