Convergys

  www.convergys.com
  www.convergys.com

Convergys Reviews

1,489 Reviews
2.8
1,489 Reviews
Rating Trends

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Convergys President & CEO Andrea Ayers
Andrea Ayers
338 Ratings
  1.  

    Going throu training very thorough and it's made simple by good trainers who make it an enjoyable experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service/Sales in Manchester City Centre, England
    Current Employee - Customer Service/Sales in Manchester City Centre, England

    I have been working at Convergys full-time (more than an year)

    Pros

    Great atmosphere,everyone friendly including (believe it or not) the MD.fab possibilities for progression.mew and very clean facilities

    Cons

    Canteen prices over the top Come to think of it vending machines r too....

    Advice to ManagementAdvice

    Better headphones....can't always hear what's being said by customers....

    Recommends
    Positive Outlook
    Approves of CEO

Convergys Interviews

Updated 12 Dec 2014
Updated 12 Dec 2014

Interview Experience

Interview Experience

63%
25%
11%

Getting an Interview

Getting an Interview

56%
15%
13%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Newcastle upon Tyne, England
    Anonymous Interview Candidate in Newcastle upon Tyne, England
    Application Details

    I applied through a staffing agency. The process took a weekinterviewed at Convergys in August 2013.

    Interview Details

    Interview with recruitment company, about 30 technical questions. Then interview over the phone with Technical Support Engineer, similar questions but different ones. Then interview with two managers face to face, call center style questions

    Interview Questions
    • A situation that hasn't gone the way you expected, how did you turn it around?   Answer Question
    Negotiation Details
    There was no negotiation, you got offered a salary and you had to take or leave it
    Accepted Offer
    Positive Experience
    Average Interview

Convergys Awards and Accolades

Something missing? Add an award
Top Entry Level Employers, CollegeGrad, 2009
World’s Most Admired Companies, Fortune, 2008
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Additional Info

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Website www.convergys.com
Headquarters Cincinnati, OH
Size 5000+ Employees
Founded 1998
Type Company - Public (CVG)
Industry Business Services
Revenue £1 to £2 billion (GBP) per year
Competitors Accenture, TeleTech, Sitel

Convergys is conversant in the languages of outsourcing and relationship management. The company provides business process outsourcing (BPO) services designed to help its clients manage their customers and employees. Its customer unit provides inbound and outbound call handling for sales, marketing, and support through about 70 contact centers (and in about 35 languages). In addition, Convergys offers bill processing services and provisioning software to telecommunications companies through its information management unit. To focus on its primary operations, it sold its HR... More

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