Convergys is conversant in the languages of outsourcing and relationship management. The company provides business process outsourcing (BPO) services designed to help its clients manage their customers and employees. Its customer unit provides inbound and outbound call handling for sales, marketing, and support through about 70 contact centers (and in about 35 languages). In addition, Convergys offers bill processing services and provisioning software to telecommunications companies through its information management unit. To focus on its primary operations, it sold its HR...
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Employees say it's “OK” 1,270 ratings
63% of the CEO 259 ratings
President & CEO
Former Systems Analyst in Cambridge, East of England, England
Pros: Cool work environment. Heavy use of C/C++ with Oracle stored procedures. Main product is Telecom rating and billing used by Tier-1 operators. Follows mature software development process and scope to learn a lot for fresh graduates because of… – Full Review
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Accepted Offer – Interviewed in Newcastle upon Tyne, England Aug 2013 – Reviewed Oct 08, 2013
Interview Details Interview with recruitment company, about 30 technical questions. Then interview over the phone with Technical Support Engineer, similar questions but different ones. Then interview with two managers face to face, call center style questions – Full Interview
A situation that hasn't gone the way you expected, how did you turn it around? – Answer Question