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Convergys Reviews

2.7
1,715 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
418 Ratings
  • Top of the Class!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Best Customer Service Company in the World

    Cons

    not a perfect company but has the least among the bpo companies in the Phil.

Convergys Interviews

Interview Experience

Interview Experience

64%
24%
11%

Getting an Interview

Getting an Interview

57%
14%
11%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Newcastle upon Tyne, England
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took a weekinterviewed at Convergys (Newcastle upon Tyne, England) in August 2013.

    Interview

    Interview with recruitment company, about 30 technical questions. Then interview over the phone with Technical Support Engineer, similar questions but different ones. Then interview with two managers face to face, call center style questions

    Interview Questions

    • A situation that hasn't gone the way you expected, how did you turn it around?   Answer Question

    Negotiation

    There was no negotiation, you got offered a salary and you had to take or leave it

Convergys Awards and Accolades

Something missing? Add an award
Top Entry Level Employers, CollegeGrad, 2009
World’s Most Admired Companies, Fortune, 2008
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Additional Info

Unlock Profile
Website www.convergys.com
Headquarters Cincinnati, OH
Size 5,000+ Employees
Founded 1998
Type Company - Public (CVG)
Industry Business Service
Revenue £1 to £2 billion (GBP) per year
Competitors Accenture, TeleTech, Sitel

Convergys is conversant in the languages of outsourcing and relationship management. The company provides business process outsourcing (BPO) services designed to help its clients manage their customers and employees. Its customer unit provides inbound and outbound call handling for sales, marketing, and support through about 70 contact centers (and in about 35 languages). In addition, Convergys offers bill processing services and provisioning software to telecommunications companies through its information management unit. To focus on its primary operations, it sold its HR... More

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