Experian – Why Work For Us?


What you bring to the world of Experian makes a world of difference.

Imagine having the power to bring data to life. To take information and turn it into solutions that advance industries, power companies, and improve the lives of millions of consumers around the world. That’s the challenge we take on at Experian in North America. Our team members excel at making businesses and communities stronger through the power of insight. Are you ready to inspire new ways of thinking—and achieve new levels of career success?



 Back to when our parent companies gained traction in lines of business that would take decades, and in some cases a century, to cross. As is the case with many documented bloodlines, it is sometimes the most unlikely of pairings that combine to produce a great champion.


 Likewise, the story of Experian can be traced back as far as 1900, across three continents, to three primary organizations. Over the subsequent century, a series of events, mergers, splits, and reorganizations would uniquely position the combination of Europe’s leading information services company, CCN; the largest credit bureau in the U.S., TRW; and Brazil’s first credit agency, Serasa to form Experian the world's leading information services company.

That was 1996. Today, Experian provides data and analytical tools to clients around the world and across almost every major industry, from telecommunications and healthcare to government and automotive. Though our past is diverse, an analysis of our history shows some pervasive consistencies: 

We are risk takers, repeatedly taking big bets on new markets and groundbreaking technology to move our business forward.

We are fierce, and often relentless, in our determination to see things through.

We question everything— from the smallest service detail to an entire business model—always with a willingness to break the mold.

These themes are woven throughout our past and will continue to define our efforts long into the future.


When you bring your passion and expertise to Experian, you'll contribute to something special.

It's a rare quality that permeates our entire organization, and you'll notice it instantly. Our Global CEO, Don Robert, describes this unique attribute as the Heart of Experian, and it captures who we are, the way we work, and how we see the future-as well as the impact we intend to have on it.

The Heart of Experian is reflected in our core DNA, which we summarize in the three key words.


Heart of Experian Connect Protect Create 

We work together to make a difference for our clients, helping them interact successfully with their own customers.

We take care of data and information, safeguarding the financial interests of organizations and consumers and always instilling trust.

Here, everyone's ideas matter. Our focus is to define and refine smart ways to transform data into informative insights for our customers and clients. We continuously seek to improve and advance.

The combination of these actions motivates all that we do. It's powerful stuff. And it all starts when our people get together to harness the power of insight.


Which is exactly why our number one focus is—and always will be—those who make us great every day. We understand that to keep the outstanding people we have—and attract new ones—we have to identify the expectations we have of one another. We call this “The Employee Deal,” and it defines the way we work—so together we can reach our potential. Here are some of the promises we make to help ensure mutual success:

To do great work, people need freedom, and we give you the authority, autonomy, and support to make meaningful contributions to our business and our community.  

Our success is intimately tied to yours. That’s why we offer rewards that recognize great performance. Working together, we push each other to deliver our best every day.   

We respect you and your goals and want you to feel both challenged and fulfilled by what you do. We make sure you work with smart people who inspire you. And we work hard to connect you to the rest of the company so that we feel united in mission and focus.  

We believe work should be challenging and interesting, and we encourage the sharing of ideas, opinions, and feedback.   

We encourage you to explore your potential by offering a vast array of roles and geographies in which to work. We also support a training curriculum that encourages ongoing learning and the opportunity to pursue your ambitions throughout the course of your career.


Data is infinite. It's everywhere. It's everything

And its collection, analysis, and application motivate everything we do here at Experian. When you harness the trillions of data points that surround and inform everyday actions, you amplify the meaning of those actions and give them the predictive power to inform and guide decisions. What kinds of decisions?

Well, for individuals, we guide healthy financial decision-making by empowering them to understand, manage, and protect their credit information.

For the entrepreneur looking to open a storefront, the information we power can help determine the neighborhood, street, or even exact address that will ensure the most foot traffic.

For marketers, it can help guide campaign planning—like when to start that holiday advertising and which cross-channel approach to pursue to stay ahead of the competition.

For individuals and organizations, we supply solutions that can safeguard against international crimes such as fraud and identity theft.

For the industry-leading retailer, we can map trends, apply predictive modeling, and increase ROI through made-to-order, high-performance solutions.

At Experian, we understand that it takes creativity, passion, and expertise to unlock the power of data and bring it to life. We know that fresh perspectives can spur inspiration, often leading to a new way of tackling a challenge.



  • Consumer Information Services
  • Decision Analytics
  • Marketing Services
  • Consumer Services

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Experian Reviews

260 Reviews
260 Reviews
Rating Trends

Recommend to a friend
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Brian Cassin
6 Ratings
  1. 1 person found this helpful  

    Poor company with no commitment to ensuring new staff are supported and maintained in employment with company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Experian


    The trainers do a good job and provide the level of support you would need in the role.


    Shifts are ludicrous, managers don't provide correct support, not interested in maintaining employees, not paid or given back overtime after shift has ended, holiday system is a joke! Lack of proper organisation and planning skills. People only get better opportunities and progression if you suck up, not actually bothered about supporting and promoting those who do know their job inside out and are fully competent at doing the job. Company is highly promoting on basis of suck ups and a case of if their face fits, nothing to do with if they are able to do the job; which is generally not the case in the ones who get promoted! Overall a company to be avoided unless you like being treated like they own you and can do as they please!
    High turn over of staff due to all of the above and more! A company that's as bad as the coalition government!!

    Advice to ManagementAdvice

    Time to actually think about your employees and what's best for them, not what suits the big people at the top! Promote and support people properly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Experian Interviews

Updated Aug 31, 2014
Updated Aug 31, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty



  1. 2 people found this helpful  

    Customer Service Associate II Interview

    Anonymous Interview Candidate  in  London, England
    Anonymous Interview Candidate in London, England
    Application Details

    I applied online. The process took 1 week - interviewed at Experian in December 2010.

    Interview Details

    telephone interview, then 1-2-1, job fit interview asked me to deal with a mock call, very comfortable easy and simple questions. called in evening offering job accepted, background checks done.

    Interview Questions
    • demonstrate your skills on one single mock call   View Answer
    Negotiation Details
    no negotiation take it or leave it
    Accepted Offer
    Positive Experience
    Easy Interview

Experian Awards and Accolades

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Additional Info

Website www.experiangroup.com
Headquarters Dublin, Ireland
Size 5000+ Employees
Type Company - Public (EXPN)
Industry Finance
Revenue £2 to £5 billion (GBP) per year
Competitors Equifax, Acxiom, TransUnion

So how big of a risk are you? Experian Group wants to know because lenders need to know. Along with TransUnion and Equifax, the firm is one of the top credit bureaus, maintaining credit information on some 600 million consumers and 60 million businesses worldwide. It also provides marketing information to help businesses generate leads by maintaining demographic information on more than 260 million households and over 25 million Internet users. Experian serves clients across different markets, including financial services, retail, and government; it also offers... More

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