J Sainsbury


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230 Reviews
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Mike Coupe
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    Customer service assistant

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    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J Sainsbury


    work life balance, company benefits


    leadership and management needs improving

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    invest more into more potential workers

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J Sainsbury Interviews

Updated 11 Dec 2014
Updated 11 Dec 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Bakery Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took a weekinterviewed at J Sainsbury in December 2014.

    Interview Details

    I thought I'd post this as I was looking for the same answers before I went to the interview and couldn't find much!

    First of all, I applied via Sainsbury's website by filling out the application form. This form was relatively straightforward, except for the test at the end. The test is purely about customer service, so I would recommend possibly going through the questions and thinking about them before actually applying to a position that you are interested in. This test asks for the best and worst answers to potential situations, and is fairly obvious if you try to think logically from a retail perspective.

    For the interview, I went to Customer Services and signed in, then waited for my interviewer. My interviewer took me to a room (I think it was a meeting room) and told me that he would ask me a series of questions, and then play a DVD which I needed to answer questions about.

    The series of questions were incredibly easy. I was asked:
    - How flexible I was with hours.
    - Whether I had worked for the company before.
    - What my uniform sizes were.
    - When I could start work.
    - What interested me about the position.
    - My mode of transport.
    - Whether I knew anyone who worked there.
    - If I had done the online application myself.
    - What I had done since leaving school.
    - Whether I had the right to work in the UK.
    - What documents I have brought along to the interview for ID.
    - If I had any other jobs.

    After this, I was set a DVD and given a work booklet, two pencils, an eraser, and was offered a drink of water, which I accepted. The DVD/booklet consisted of four parts:
    - Customer service
    - Scenarios
    - Maths
    - Personality

    The customer service part required me to watch a short clip of someone working in Sainsbury's interacting with a customer (or about to), and then I needed to rank the three answers of what to do given on my worksheet with 1 being the best thing and 3 being the worst. An example of this was:
    - A woman is struggling with her trolley and bags near her car. Do you:
    --- Stop what you're doing and help them.
    --- Ask them if they want help.
    --- Ignore them and continue with your work.
    This section was by far the most difficult of the four.

    The scenario part required me to watch a short clip and identify what was wrong within it. The example question showed discarded boxes on the floor, and a spillage which hadn't been cleaned up.

    The maths part required me to answer simple maths questions, such as; if a customer has 5 bunches of flowers with 10 flowers in each bunch, how many flowers do they have in total? These questions were multiple choice, and, even if you didn't really know the answer, you can take an educated guess (but they were extremely simple).

    The personality part was the final part of the interview process, and required me to choose an option ranging from "Strongly Disagree" to "Strongly Agree". I was advised at this point to choose either of those options, and not to go for the ones in between - I guess they don't like anyone sitting on the fence about things!

    I found out the same day that I had passed and been given the job. Good luck to everyone out there who is thinking of applying, and I hope this helped you guys out!

    Interview Questions
    • There wasn't one! I was expecting all sorts, but it was incredibly easy :)   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview

J Sainsbury Awards and Accolades

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Global 100 Most Sustainable Corporations List, Corporate Knights, 2010
Global 100 Most Sustainable Corporations List, Corporate Knights, 2009
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Additional Info

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Website www.j-sainsbury.co.uk
Headquarters London, United Kingdom
Size 5000+ Employees
Founded 1869
Type Company - Public (JSAIY)
Industry Retail
Revenue £10+ billion (GBP) per year

J Sainsbury's trolley is filled with more than groceries. The UK's third-largest food retailer (after Tesco and ASDA) operates the Sainsbury's Supermarkets chain of some 555 grocery stores throughout the UK. Its fast-growing Sainsbury's online home delivery shopping service covers more than 90% of the UK population. In addition to supermarkets, it operates about 375 convenience stores under the Sainsbury's Local banner. The firm also owns half of Sainsbury's Bank (in a 50-50 joint venture with Lloyds Banking Group), and a pair of property joint ventures. Sainsbury also... More

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