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Portland General Electric (PGE) keeps many Birkenstock-shod feet warm. The company, formerly a subsidiary of Enron, generates, purchases, and distributes electricity to about 815,820 customers in Oregon. PGE's service territory covers 52 cities, including Portland and Salem. Its hydroelectric, coal-fired, and gas-fired plants had a generating capacity of 2,766 MW in 2010, and it purchased another 2,074 MW of generating capacity. PGE also markets wholesale electricity and natural gas to other utilities and marketers in the western US. In keeping with the "green" image of...
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President, CEO, and Director
No Offer – Interviewed in Tualatin, OR (US) Aug 2013 – Reviewed 3 weeks ago
Interview Details PGE brought 4 groups of 5-20 people in for a temporary CSR position; we all were brought into an interviewing room for computer testing. We did typing tests, tested our computer knowledge, and then put on headphones and listened to examples of customer calls and chose responses on the computer… – Full Interview
Most of the questions were fairly common sense if you have customer service experience - you want to calm the customer down, de-escalate the problem and make them have a good day. There weren't any… – Answer Question