For nearly 30 years, Press Ganey’s mission has been to support health care providers in understanding and improving the entire patient experience. As a strategic business partner to more than 10,000 health care organizations across the country and across the continuum of care, we are the leader in helping create continuous, sustainable improvement.
Headquartered in South Bend, Indiana, Press Ganey serves clients nationwide with locally based teams of associates to ensure strong client connections and relationships. As a result, Press Ganey is acutely aware of the challenges and opportunities unique to specific providers and their communities. Our associates are professionals, deeply rooted in health care and strongly committed to our clients’ success.
Whether it's in the hospital, medical practice, ambulatory or home care setting, we partner with clients to create and sustain a high-performance environment to ultimately improve the patient experience. Our comprehensive suite of health care solutionshelps clients meet their goals of improved quality, better care and lower costs.
Press Ganey provides both ongoing advisory services and consulting in all phases of performance improvement. Our patient experience advisors are uniquely trained and skilled to identify areas of opportunity and help clients implement targeted improvement plans. Our consultants, whose health care experience is a true differentiator, work in partnership with organizations to identify and implement best practices across their operations.
Simply put, we are vested in our clients’ success, and dedicated to helping understand and improve every dimension of the patient experience.
A GREAT PLACE TO WORK
At Press Ganey, you’ll discover:
- A customer-focused work environment that encourages creativity and innovation and rewards performance.
- The tools and resources you need for continual personal and professional growth – access to the latest technology, in-house training, and education and career planning.
- Phenomenal expansion and career advancement opportunities.
- A small-company atmosphere that recognizes individual contributions, with all the advantages and experience of a large organization.
Our employees are like you – talented, passionate, friendly and professional. You’ll feel like part of the team from the moment you start.
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Press Ganey full-time (more than 5 years)Pros
This USED to have some great products and a culture which accepted professionalism and honest hard work.Cons
Culture has changed with the new management who have no interest in growing the business or expanding client interest in products and outstanding customer service. In fact, you often hear the management team talk about cutting costs and corners and the client will have to just suck it up. Everyone in the organisation at every level is looking for a new job or is in the process of securing one. Poisonous environment and this management team have managed to choke the life out of a strong company in a year of trying.Advice to ManagementAdvice
Leave.Doesn't RecommendNegative OutlookDisapproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online. The process took 3 weeks – interviewed at Press Ganey.Interview Details
This was a 2 step process: phone interview, followed by a 2 hour onsite interview that consisted of 2 panels. I was a little intimidating, but they tried to make me as comfortable as possible.Interview Questions
Negotiation DetailsThere was no negotiationAccepted OfferPositive Experience
- It was very straight forward. They asked background questions and things like "explain a time when you had to get someone to do something they didn't want to do". Answer Question
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Press Ganey has offices in Baltimore, Boston, Charlotte, Chicago and South Bend, Indiana.
Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 11,000 health care organizations worldwide to create and sustain high-performing organizations, and, ultimately, improve the overall health care experience. The company offers a...
Mission: Our mission is to help health care organizations deliver high-quality, efficient care and improve the patient experience. We do this by capturing the voice of the...