SYKES – Why Work For Us?

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs and successful careers for the thousands of employees located all around the globe.  As one of the premier customer contact management companies in the world, SYKES offers job opportunities at every level, in a variety of interesting areas, and with a competitive compensation and benefits package. The possibility of an exciting career and a bright future at SYKES is ahead of you.  Come grow with us!

You may have never heard of SYKES but chances are that you have already spoken to us several times and just did not realize it.  We represent Fortune 500 companies and we are THEIR CUSTOMER SERVICE.  We do not answer the phone as SYKES but as the Client. 

Whether you are just looking for a paycheck or looking to start your career we have opportunities.  With just a High School degree or G.E.D. you can learn the skills and with experience and the right performance you could be running one of our call centers in the future.  We strongly believe in promoting our employees and career advancement is one of our top priorities. However, we also have so many other benefits, so if a big promotion is not what you are looking for check out some of our other great benefits.

  • Medical benefits
  • Dental benefits
  • Vision benefits
  • Life insurance
  • Supplemental life insurance for dependents
  • 401K with company match
  • Paid vacations
  • Paid time off
  • Tuition reimbursement program
  • Special incentives for performance
  • 4 Extra days off per year for good attendance
  • Drug free work place
  • Office environment
  • Ongoing product and leadership training

Sykes is an Equal Opportunity Employer

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries.

SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES provides services through multiple communication channels including phone, email, web and chat.

Utilizing its integrated onshore/offshore global delivery model, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America and Asia Pacific) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling.

Our mission
Our mission is to make our clients more efficient and more profitable while improving loyalty to their company brands.

Our vision
SYKES will be the Global Standard for delivering value-based customer contact management solutions tailored to the unique needs of our clients.

Our core values
All SYKES Employees are expected to maintain high personal and professional standards of conduct and integrity.

Our culture
What sets us apart from others is not just the diversity of our skills and expertise, but the quality of employees we attract. SYKES' people are real people - motivated, intelligent, resourceful, caring, and, most important, committed to quality service and PRIDE in performance. 

It is important that every SYKES employee embraces PRIDE in Performance and applies its principles:

P - Professional in everything we do
R - Respectful of the diversity, culture and ideas of others
I - Integrity is the core of our character
D - Dependable to others
E - Excellence is your work's autograph

SYKES is in the business of serving our clients' customers with excellence…what better way to do that than with PRIDE.

The SYKES Science of Service®
To help our clients become more profitable in their existing customer relationships, we've adopted a scientific methodology into our own service model.

undefinedWe are proud to participate in and support several community initiatives around the world. From promoting local exercise programs to providing clinical health services around the world, we understand the importance of giving back. 

It’s Life. Improved. 

Below is a sampling of a few of the social programs SYKES participates in around the world:

SYKES is proud to have devoted the last 30 years to “People Serving People.” This is a commitment we extend to our shareholders, clients, employees and communities alike. 

Empowering People.  Promoting Environmental Responsibility.  
SYKES knows the power of a single person.  That’s why we equip and empower our people to serve others one call at a time.  We approach our environmental responsibility in much the same way.  By enabling our 30,000+ employees around the world to act in an environmental-friendly way, – through recycling programs, energy conservation measures and employee environmental awareness programs – we are contributing to environmental preservation one person at a time.


 undefinedSYKES CARES is the philanthropy program of SYKES in the Philippines. Primarily established as an education advocacy arm, SYKES CARES has launched programs geared towards increasing access to education by providing educational facilities and equipment to underprivileged communities. SYKES CARES also promotes literacy and, to date, rolls out relevant and sustainable education-based projects on an annual basis.  

 

 

undefinedThe annual event held in Tampa, Our Heroes Luncheon honors our everyday heroes — the ones that help us, protect us, serve us, and save us, each and every day.

 

 

undefinedSYKES proudly supports the mission of the American Diabetes Association is to prevent and cure diabetes and to improve the lives of all people affected by diabetes.

 

 

 

 

undefinedSembrando Esperanza is an initiative of SYKES Costa Rica. This program is supported by more than 400 volunteers who participate in activities designed to improve the conditions of one-teacher schools that do not receive financial support.

 

 

    

undefinedSYKES is proud to support America's Second Harvest -- the nation's largest charitable hunger-relief organization: A network of more than 200 member food banks and food-rescue organization, serving all 50 states, the District of Columbia, and Puerto Rico.

 

 

 

SYKES has partnered with the American Heart Association to fight America's No. 1 and No. 3 killers — heart disease and stroke. By committing to live healthier lives and raising funds to support the American Heart Association, SYKES is walking their way to a healthier tomorrow.

 

 

 

 

undefinedSYKES U.S. offices recognize U.S. Domestic Violence Awareness Month in October. By bringing manager awareness programs and general information to all employees, SYKES U.S. offices are working to help bring an end to the sad and devastating affects of domestic violence. .

 

On-Site Hiring Event 
1144 Griffin Road 
Lakeland, FL 
December 3, 2012 
10 am – 3 pm 
www.sykes.com/lakeland 
Twitter: JobsatSykesUS 
Linkedin Group: JobsatSykesUS

Virginia 
Employment Commission 
A SYKES recruiter will be on-site 
9 am – 2 pm 
761 Claypool Hill Mall Road 
Cedar Bluff, VA 24609 
November 15 and every other Thursday after

November 27 th – College of the Ouachitas – Job Fair 

November 29 th – College of the Ouachitas – Job Fair 

December 3 rd – National Park Community College – Job Fair 

December 4 th – National Park Community College – Job Fair

 

SYKES Reviews

331 Reviews
2.2
331 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
177 Ratings
  1. 2 people found this helpful  

    No Future without Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Edinburgh, Scotland
    Former Employee - Anonymous Employee in Edinburgh, Scotland

    I worked at SYKES full-time

    Pros

    The People who go above and beyond the call of duty eating into weekends and overtime during the week but who's worth is not recognized.

    Cons

    Management in big offices who do not listen to staff. HR management are not at all employee focused. Site management do not care about client's needs as long as financials attained.

    Advice to ManagementAdvice

    HQ need to take immediate action to change the management style and culture to ensure retention of quality personnel.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

SYKES Interviews

Updated Sep 5, 2014
Updated Sep 5, 2014

Interview Experience

Interview Experience

62%
19%
17%

Getting an Interview

Getting an Interview

69%
16%
8%

Interview Difficulty

2.4
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Agent, Technical Support Interview

    Anonymous Interview Candidate  in  Edinburgh, Scotland
    Anonymous Interview Candidate in Edinburgh, Scotland
    Application Details

    I applied through a staffing agency. The process took a day - interviewed at SYKES in December 2010.

    Interview Details

    problem solving questions. like tell me about a time you had to deal with a difficult customer, angry customer, tell me about yourself.
    One interview of about 20 minutes,very friendly and helpful

    Interview Questions
    Negotiation Details
    .No negotiation phase
    Accepted Offer
    Positive Experience
    Average Interview

SYKES Awards and Accolades

Something missing? Add an award
Recognized Innovator, Technology Services Industry Association (TSIA), 2010
North American Frost & Sullivan Award for Customer Value Enhancement, Frost and Sullivan, 2011
Business of the Month, Milton-Freewater Chamber of Commerce, 2011
Tampa Bay Ethics Award, University of Tampa Center for Ethics, 2012
Industry Partner of the Year Award, Lawson Health Research Institute, 2008
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Additional Info

Website www.sykes.com
Headquarters Tampa, FL
Size 5000+ Employees
Founded 1977
Type Company - Public (SYKE)
Industry Business Services
Revenue £500 million to £1 billion (GBP) per year

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