SYKES Reviews

352 Reviews
2.2
352 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
188 Ratings
  1. 2 people found this helpful  

    No Future without Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Edinburgh, Scotland
    Former Employee - Anonymous Employee in Edinburgh, Scotland

    I worked at SYKES full-time

    Pros

    The People who go above and beyond the call of duty eating into weekends and overtime during the week but who's worth is not recognized.

    Cons

    Management in big offices who do not listen to staff. HR management are not at all employee focused. Site management do not care about client's needs as long as financials attained.

    Advice to ManagementAdvice

    HQ need to take immediate action to change the management style and culture to ensure retention of quality personnel.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

SYKES Interviews

Updated 5 Sep 2014
Updated 5 Sep 2014

Interview Experience

Interview Experience

62%
19%
17%

Getting an Interview

Getting an Interview

69%
16%
8%

Interview Difficulty

2.4
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Agent, Technical Support Interview

    Anonymous Interview Candidate in Edinburgh, Scotland
    Anonymous Interview Candidate in Edinburgh, Scotland
    Application Details

    I applied through a staffing agency. The process took a dayinterviewed at SYKES in December 2010.

    Interview Details

    problem solving questions. like tell me about a time you had to deal with a difficult customer, angry customer, tell me about yourself.
    One interview of about 20 minutes,very friendly and helpful

    Interview Questions
    Negotiation Details
    .No negotiation phase
    Accepted Offer
    Positive Experience
    Average Interview

SYKES Awards and Accolades

Something missing? Add an award
Recognized Innovator, Technology Services Industry Association (TSIA), 2010
North American Frost & Sullivan Award for Customer Value Enhancement, Frost and Sullivan, 2011
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Additional Info

Unlock Profile
Website www.sykes.com
Headquarters Tampa, FL
Size 5000+ Employees
Founded 1977
Type Company - Public (SYKE)
Industry Business Services
Revenue £500 million to £1 billion (GBP) per year

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SYKES

 
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