SYKES

www.sykes.com

People Serving People

Recent Updates
  • SYKES update
    3 hours ago

    SYKES in Wise, VA is hiring customer service and sales support ... Join us at our job fair on Wednesday, March 4th 9am - 3pm at 1000 Sykes Blvd. Wise, VA or apply online today at http://glassdoor.com/slink.htm?key=vIfHC

4,745

SYKES – Why Work For Us?

People Serving People

SYKES is may just be one of the world's best kept secrets.  Chances are that you have spoken to us several times and just did not realize it.  We represent Fortune 500 companies and we are THEIR CUSTOMER SERVICE.  You may have called your bank, your software provider, your healthcare organization or your mobile service and spoken to one of our more than 50,000 employees worldwide. 

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, we have been creating gratifying jobs and helping individuals to grow successful careers for thousands of employees located all around the globe.  As one of the premier customer contact management companies in the world, SYKES offers job opportunities at every level, in a variety of interesting areas, and with a competitive compensation and benefits package. The possibility of an exciting career and a bright future at SYKES is ahead of you.  Come grow with us!

Whether you are just looking to start your career or build upon your experience, we have opportunities.  The majority of our employees start off their career with SYKES as a customer service representative, call center agent, or inbound sales represenative.  Armed with a High School degree or G.E.D. and the motivation to success, you can learn the skills.  With time, experience, and the right performance you might just be running one of our call centers in the future.  As a matter of fact, nearly all of our Site Directors were agents themselves at one point. We strongly believe in promoting our employees and career advancement is one of our top priorities. However, we also have so many other benefits, so if a big promotion is not what you are looking for check out some of our other great benefits.

  • Phenomenal Coworkers and a Coaching Culture
  • Medical benefits
  • Dental benefits
  • Vision benefits
  • Life insurance
  • Supplemental life insurance for dependents
  • 401K with company match
  • Paid vacations
  • Paid time off
  • Tuition reimbursement program
  • Special incentives for performance
  • 4 Extra days off per year for good attendance
  • Drug free work place
  • Office environment
  • Ongoing product and leadership training

SYKES is proud to be an Equal Opportunity and Affirmative Action Employer. Women, minorities, individuals with disabilities and veterans are encouraged to apply. 

EEO/AA/M/F/Vet/Disability

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SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries.

SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES provides services through multiple communication channels including phone, email, web and chat.

Utilizing its integrated onshore/offshore global delivery model, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America and Asia Pacific) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling.

Our mission
Our mission is to make our clients more efficient and more profitable while improving loyalty to their company brands.

Our vision
SYKES will be the Global Standard for delivering value-based customer contact management solutions tailored to the unique needs of our clients.

Our core values
All SYKES Employees are expected to maintain high personal and professional standards of conduct and integrity.

Our culture
What sets us apart from others is not just the diversity of our skills and expertise, but the quality of employees we attract. SYKES' people are real people - motivated, intelligent, resourceful, caring, and, most important, committed to quality service and PRIDE in performance. 

It is important that every SYKES employee embraces PRIDE in Performance and applies its principles:

P - Professional in everything we do
R - Respectful of the diversity, culture and ideas of others
I - Integrity is the core of our character
D - Dependable to others
E - Excellence is your work's autograph

SYKES is in the business of serving our clients' customers with excellence…what better way to do that than with PRIDE.

The SYKES Science of Service®
To help our clients become more profitable in their existing customer relationships, we've adopted a scientific methodology into our own service model.


Chuck Sykes, our CEO is passionate about participating in the community and giving back. 

undefinedWe are proud to participate in and support several community initiatives around the world. From promoting local exercise programs to providing clinical health services around the world, we understand the importance of giving back. 

It’s Life. Improved. 

Below is a sampling of a few of the social programs SYKES participates in around the world:

SYKES is proud to have devoted the last 30 years to “People Serving People.” This is a commitment we extend to our shareholders, clients, employees and communities alike. 

Employee Relief Fund

undefinedIn the true spirit of what our philathropic efforts are all about, the USA operations team has set up a fund where employees are encouraged to help other employees in need by donations.  SYKES endowed the fund initially and employees can contribute tax deductible donations.  Employees who find themselves in need may request a grant to support them during a personal crisis.  We have already been able to help countless of our own who have suffered a personal loss or tragedy.

Empowering People.  Promoting Environmental Responsibility.  

SYKES knows the power of a single person.  That’s why we equip and empower our people to serve others one call at a time.  We approach our environmental responsibility in much the same way.  By enabling our 50,000+ employees around the world to act in an environmental-friendly way, – through recycling programs, energy conservation measures and employee environmental awareness programs – we are contributing to environmental preservation one person at a time.

 undefinedSYKES CARES is the philanthropy program of SYKES in the Philippines. Primarily established as an education advocacy arm, SYKES CARES has launched programs geared towards increasing access to education by providing educational facilities and equipment to underprivileged communities. SYKES CARES also promotes literacy and, to date, rolls out relevant and sustainable education-based projects on an annual basis.  


undefinedThe annual event held in Tampa, Our Heroes Luncheon honors our everyday heroes — the ones that help us, protect us, serve us, and save us, each and every day.

 

undefined

SYKES proudly supports the mission of the American Diabetes Association is to prevent and cure diabetes and to improve the lives of all people affected by diabetes.

  

undefinedSembrando Esperanza is an initiative of SYKES Costa Rica. This program is supported by more than 400 volunteers who participate in activities designed to improve the conditions of one-teacher schools that do not receive financial support.

 

undefinedSYKES is proud to support America's Second Harvest -- the nation's largest charitable hunger-relief organization: A network of more than 200 member food banks and food-rescue organization, serving all 50 states, the District of Columbia, and Puerto Rico.

 

SYKES has partnered with the American Heart Association to fight America's No. 1 and No. 3 killers — heart disease and stroke. By committing to live healthier lives and raising funds to support the American Heart Association, SYKES is walking their way to a healthier tomorrow.

 

undefinedSYKES U.S. offices recognize U.S. Domestic Violence Awareness Month in October. By bringing manager awareness programs and general information to all employees, SYKES U.S. offices are working to help bring an end to the sad and devastating affects of domestic violence. .

SYKES Reviews

507 Reviews
2.5
507 Reviews
Rating Trends

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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
224 Ratings
  • Featured Review

     

    Excellent growth opportunities for leading company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time (more than a year)

    Pros

    Company truly provides a quality service to its clients and is seen as a leader in the field with growth around every corner. Their Sykes Home segment of the business has so much exciting potential and technological support. The more I learn, the more impressed I become. I personally am working for the best boss I've ever had in my [15yr+] career. I look at places like Discover that put so much emphasis and personality into their quality customer service and i LOVE knowing that I work for a company that makes that kind of thing possible for our impressive list of clients.

    As a corporate citizen, SYKES earns high marks with me. They have multiple initiatives for making a difference in peoples' lives both inside and outside the company (corporate Domestic Violence awareness campaigns, Veterans' support, Employee Relief Fund, local sites fundraising for local nonprofits, etc.) They are very LGBT supportive and work hard to create a workplace of true equals.

    Cons

    Lots of growth means lots of growing pains. Sometimes communication and technology bear the brunt of that. Patience and positive attitude go a long way in bridging those occasional gaps.

    Advice to ManagementAdvice

    Communication is key with change management issues. Engage, engage, engage! :)

    Recommends
    Positive Outlook
    Approves of CEO

SYKES Interviews

Updated 18 Feb 2015
Updated 18 Feb 2015

Interview Experience

Interview Experience

60%
19%
20%

Getting an Interview

Getting an Interview

73%
12%
8%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Agent, Technical Support Interview

    Anonymous Interview Candidate in Edinburgh, Scotland
    Anonymous Interview Candidate in Edinburgh, Scotland
    Application Details

    I applied through a staffing agency. The process took a dayinterviewed at SYKES in December 2010.

    Interview Details

    problem solving questions. like tell me about a time you had to deal with a difficult customer, angry customer, tell me about yourself.
    One interview of about 20 minutes,very friendly and helpful

    Interview Questions
    Negotiation Details
    .No negotiation phase
    Accepted Offer
    Positive Experience
    Average Interview

SYKES Awards and Accolades

Something missing? Add an award
Recognized Innovator, Technology Services Industry Association (TSIA), 2010
North American Frost & Sullivan Award for Customer Value Enhancement, Frost and Sullivan, 2011
Business of the Month, Milton-Freewater Chamber of Commerce, 2011
Tampa Bay Ethics Award, University of Tampa Center for Ethics, 2012
Industry Partner of the Year Award, Lawson Health Research Institute, 2008
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Additional Info

Website www.sykes.com
Headquarters Tampa, FL
Size 5,000+ Employees
Founded 1977
Type Company - Public (SYKE)
Industry Business Services
Revenue £500 million to £1 billion (GBP) per year

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. We provide an array of customer contact management solutions to market leaders around the world, primarily in the Communications, Financial Services and Technology industries. Headquartered in Tampa, Florida, with customer contact management... More

Mission: Our mission is to make our clients more efficient and more profitable while improving loyalty to their company brands.

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