Triage Consulting Group
Triage is one of the nation’s leading hospital revenue review consultancies, with offices in San Francisco and Atlanta. We are a dedicated and energetic team of over 500 talented and highly-educated professionals who work with hospitals across the United States.
Since our inception, Triage has identified and recovered over $2.6 billion in lost revenue for some 600 hospital clients. We offer sophisticated and comprehensive payment review and recovery services that go beyond the capabilities of most firms. In parallel with recovering revenue, Triage offers risk minimization training and consulting tailored to our clients’ requests. You can learn more about our clients and their experiences in partnering with Triage at the Client Section on Triage’s website.
Triage Consulting Group has been selected as one of 2013’s “Best Places to Work in Healthcare” by Modern Healthcare. In addition, Triage was selected as one of "Best Small & Medium Companies to Work for in America" by the Great Place to Work Institute for seven consecutive years.
Triage’s success flows from our unwavering commitment to quality, client service, and contributing to the well-being of our colleagues, clients, and community. We conduct all of our business activities by adhering to our five guiding principles:
- Client Service: Provide premium client service by meeting and exceeding client needs.
- Relationships: Build strong relationships with clients, colleagues, and the community.
- Knowledge: Develop and share our knowledge through continuous learning, discovery, diligence, and reasoned risk-taking.
- Balance: Value balance between personal life and professional time.
- Fun: Create a fun, positive, and professional work environment.
Triage seeks bright, motivated individuals with a passion to learn and to make an impact in the community and the healthcare industry. Career potential at Triage is unlimited, as we place strong emphasis on promotion from within. Numerous Associates have enjoyed this rewarding career path. So can you.
A Day in the Life
As a Triage Associate, your work day will involve a myriad of activities. Responsibilities include identifying underpayments and uncovering the source of the lost revenue. You will work directly with insurance carriers to recover payments for hospitals, through both phone and written correspondence. As underpayment issues and trends are analyzed, you will help generate reports that quantify our findings and present tangible recommendations to the client.
Associates rotate projects every four months during their first year, allowing for a variety of challenges and experiences. Several of our Comprehensive Payment Review projects are run on the client site. Working out of town on a project is an exciting opportunity to travel and experience new cities. On average, Associates travel about 25% of the time. We are onsite at the client location Monday through Thursday, with teams typically returning to the Triage office on Fridays.
Compensation and Benefits
- Competitive salary and bonus plan
- Signing bonus
- 4 weeks of Paid Time Off (PTO) and 9 paid holidays
- Paid Sabbatical program
- Volunteer Time Off (VTO)
- Comprehensive health benefits (medical, dental, vision, disability)
- 401(k) match
- Family Friendly Work program
- Travel benefits and perks (meal per diems, weekend flights, AAA membership, etc.)
- Quarterly project team events
Visit the Careers Section on Triage’s website to learn more about the exciting career opportunities that await you.
At Triage, employees are our most valued asset. Our extensive training program and endless leadership opportunities directly reflect how much we value our employees’ career development.
For the last two years, Vault.com has ranked Triage’s training program in the Top Five nationwide. Our training program is tailored to meet the needs of individuals at every level of the organization, and it is frequently updated based on company-wide focus areas, critical feedback from the participants, and areas of development requested through employee evaluations. Triage’s training program includes the following:
- New Hire Orientation
- 15 Associate Training Modules (100+ hours)
- Mentor Program
- Executive Leadership training
- Extensive on-site training
- Ongoing healthcare industry training
Visit the Training Section on Triage’s website for more information regarding our Training program.
Career Path: Triage’s successful training methods promote an accelerated career path. Employees are eligible to manage projects and lead a team before their second anniversary. The promotion track at Triage does not end there; qualified Senior Associates are eligible for promotion to Manager after 5 years with the company.
Squads: Triage has numerous squads that are comprised of employees of varying tenure. Squads impact many of the operating decisions of the firm and provide vast opportunities to develop leadership skills and enhance job performance. For example, TCG Connect focuses on company culture and connects fun events to our five Guiding Principles (Client Service, Relationships, Knowledge, Balance and Fun). TCG Connect squad members develop leadership skills by organizing, delegating, and motivating staff.
Access to Management: Employees have direct access and interaction with the CEO and other members of Triage management. Organized Associate Round Table discussions and Senior Circle meetings with the CEO, as well as annual performance debriefs with Principals and Managers are examples of the opportunities associates have to communicate and form relationships with members of Triage’s Leadership.
Triage is committed to a business plan that includes sustainability as a key component. Our Social Responsibility Mission Statement states:
The Triage Social Responsibility Squad is dedicated to impacting our community partners and the environment by creating opportunities that channel our employees’ passion and energy, while strengthening our internal team.
By committing to our Mission Statement, we feel privileged to have the opportunity to do good work on all fronts and fortunate to be able to give back to the community in whatever ways we can.
Our social responsibility objective is to make the greatest possible impact upon the communities in which we live and work. In doing so, we focus on:
- Families of pediatric patients
- Youth education and mentoring
- Medical needs of underserved populations
- Conserving the environment
- Employee health and philanthropic passions
Triage’s commitment to enhancing the communities where our employees live and work is demonstrated by granting every employee 8 hours of paid Volunteer Time Off (VTO). In 2011, Triage employees donated over 5,000 hours to programs supporting our community partners. Also, Triage's commitment to environmental sustainability extends deeply into our business practices as we are a San Francisco Green Certified Business.
To read more about the impact of our social responsibility activities, check out our Community and Culture Report and Great Works Report.
Triage’s dynamic and close-knit culture is one of our most distinguishing characteristics. We embrace a “work hard, play hard” mentality and seize opportunities to enjoy and recognize our colleagues. Triage’s social calendar is packed with events ranging from teambuilding events to baby showers and engagement celebrations, all with the same objective of connecting our employees and instilling fun and camaraderie in our diverse workplace.
Triage Consulting Group Photos
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Triage Consulting Group full-time (more than 3 years)Pros
I cannot think of a better place to start your career. Other young professionals all in the same boat, looking to make friends and ease the transition from college.Cons
Limited advancement opportunities. After 2 years, you choose to leave or be a lifer. Also, benefits are competitive but not necessarily top of the pack, that's the compromise for the fun environment.Advice to ManagementAdvice
More transparency about profits and company direction, but I do think they do more on that front than most private companies. Also, some sort of profit based incentive for employees would be a great motivator.RecommendsPositive OutlookNo opinion of CEO
Getting an Interview
Getting an Interview
1 person found this helpfulApplication Details
I applied online. The process took 4+ weeks – interviewed at Triage Consulting Group.Interview Details
Went through off campus recruiting in the summer. I had a quick Skype call (about 20 min) with a Senior associate just to gauge my interest in the position and talk very briefly about my resume. He also told me about his background and experiences at Triage. This went well and they emailed me to schedule 2, 45 minute back to back Skype calls with two Senior associates. These interviews were very much the same as the initial one. Very conversational, we talked about college, going abroad, living in SF, ect. Definitely not a stressful interview. After this they emailed me and invited me to fly up to SF for an in office interview. They tell you beforehand exactly how the interview will go…3 45 minute interviews with 3 different Principals at the company, lunch with 2 senior associates, and a case study. The day was really straight forward, you meet the senior associates you will be having lunch with in the morning and they walk you through your day. Ask them questions to relieve any of the nerves you have about interviewing. The senior associates I met were both super cool and gave me and definitely helped to calm me down. My first 45 min interview was pretty easy going, we talked about my interest in the healthcare system and my involvement in on campus clubs/groups (mostly my sorority). The second 45 min interview was a bit more nerve wracking because he asked me a lot of questions about my quantitative skills/work experience and I felt like I rambled a lot. He then saw that I studied abroad and we talked about traveling so I felt the interview ended on a positive not. After these two interviews we had the case study. They spend about 45 minutes explaining how insurance contracts and billing works and then you do a practice problem. Pay attention here because they literally tell you exactly what you will be doing for the case study. You then have 3 insurance contract 'problems' to work out. Despite them outlining what you do beforehand, I was still super confused. I finished the first one no problem, got most of the second one and hardly started the third question before time was up. Just make sure that, even if you don't complete all of the math, you write something in the 'explanation' portion to show that you understood the bigger picture (i.e., why the bill wasn't paid correctly due to some stipulation in the insurance contract). After the case study we went to lunch at a really nice restaurant right on the water. Obviously you are still interviewing here and should be well mannered/professional, but remember that a huge part of this interview process is looking past your skill sets to gauge you as a person. A lot of the associate's work involves travel and when it comes down to it, the senior associates interviewing you want to make sure that you're a cool person to be around and someone they wouldn't mind being stuck in an airport or hotel room with. That being said, the conversation here is a lot more casual. We talked about college, family, living in the city, adjusting to the work world, ext. This is a good opportunity to ask questions about company culture, I remember they told me a lot about what Triager's do to have fun, the bonding activities they have and trips they go on. They definitely sold me on it being a fun group of people to work with. It seems arbitrary but order a soda or coffee at lunch. It's a really long day and, especially after eating, you might feel like dropping to the floor from exhaustion. The caffeine will help. After lunch we went back and had the last 45 minute interview. She mostly asked what kind of questions I had about Triage, the interview process, the type of work I'd be doing. The one major thing I noticed after the day in general is that they want you to ask A LOT of questions. The interviews are very conversational, they really didn't ask very many behavioral questions that I remember, maybe 2 or 3. That being said, make sure you're prepared to talk about yourself but realize that there may be 15 minutes at the end that they stop asking you questions about your qualifications and so you need to have plenty of questions ready to fill time. I brought a resume holder and a notepad with me with a list of questions written down because I knew I wouldn't remember everything I wanted to ask. Overall the day was pretty straight forward, everyone was incredibly friendly and excited to have you there, and the interviews were not necessarily difficult. Despite this I still felt really bad about the day but I think I was overanalyzing everything I said during the interviews. I was also the only one in my interview group to not finish the case study and so that really rocked my confidence. What I realized later though is that they aren't necessarily looking for someone who knows everything about insurance contracts. They teach you all that in training, they mostly look for well rounded people who are adaptive and pick up on things quickly.Interview Questions
Negotiation DetailsSalary is pretty good for entry-level, non negotiableAccepted OfferPositive ExperienceEasy Interview
- Case Study Answer Question
You are sharp, inquisitive and adaptable. You are team-oriented and have demonstrated leadership skills. You are not afraid of hard work. You want to work for a socially responsible organization that makes having fun a priority. If you think this describes you, we’d like to talk to you.
We specialize in addressing the financial needs of health care providers in today's dynamic healthcare industry, through a mix of on- and off-site consulting. We have been recognized as a Best Place to Work by several organizations, including Glassdoor, Modern Healthcare and the Great...