ACS International
2.6 of 5 23 reviews
www.acs-intl.com Chadds Ford, PA 50 to 149 Employees

ACS International Reviews

Updated Feb 04, 2014

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2.6 23 reviews

                             

57% Approve of the CEO

ACS International CEO and CTO Milan S. Patel

Milan S. Patel

(7 ratings)

24% of employees recommend this company to a friend
23 Employee Reviews
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This job is so repetitive I felt like I was working on an assembly line

Customer Care Agent (Former Employee)
Cary, NC (US)

I worked at ACS International

ProsTraining is the best part of the job. It was like going to comedy relief everyday while methods were highly effective for learning also. With the large group of employees, you were bound to find a small group that you could really 'click' with which made the job more tolerable. Managers are also in the same boat with the lower level employees so many are able to relate to challenges and can be helpful. EEO employer.

ConsThe shifts are scheduled at odd hours which can pose some difficulty for parents. The work is repetitive, some areas are congested and dirty, and some of the managers are uneducated and present themselves as such. EEO employer.

Advice to Senior ManagementFor those managers who disrespect employees with disparaging remarks, try something different, try kindness. You'd be surprised with how it makes you feel at the end of the week and the improved performance of your unit.

No, I would not recommend this company to a friend

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  • Disapproves of CEO

 

Not a great place for me

Systems Administrator (Current Employee)
Atlanta, GA (US)

I have been working at ACS International

ProsBenifits are not bad and people are easily approchable

ConsNo proper communication from Senior mgmt.
Always surprises.
No information sharing

No, I would not recommend this company to a friend

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Decent company to work for depending on the client.

Customer Care Agent (Former Employee)
Bartlett, TN (US)

I worked at ACS International

ProsVery well schooled team coaches, supervisors, and managers

ConsHandcuffed by client (Brother International) unrealistic expectations. pay is decent if you obtain bonuses.

Advice to Senior ManagementWorked within the system to improve clients flawed system.

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It was a traumatic experience that I wouldn't wish on my worst enemy!

Customer Care Agent (Former Employee)
Portland, OR (US)

I worked at ACS International

ProsQuick interview procedure, adequate training program, fairly up-to-date equipment, satisfactory work environment.

ConsLied about job during interview: never said it was 8 hours of handling complaints every day!

Advice to Senior ManagementTrain us to upsell after listening to 15 minutes of customer complaining. They don't want to buy when they're angry!

No, I would not recommend this company to a friend

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Busy...complicated...backwards

Recruiter (Former Employee)
San Antonio, TX (US)

I worked at ACS International

ProsPay is good, large company, name recognition

ConsCompany is too big, employees are just a number, HR is all outsourced

Advice to Senior ManagementKeep jobs in America, provide the ability for managers to make decisions without all the run around.

No, I would not recommend this company to a friend

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Its a job

Business Analyst (Current Employee)
Austin, TX (US)

I have been working at ACS International

ProsClose to my home address

ConsWork is neverending and no raises

Advice to Senior ManagementLook at the manager more closely

No, I would not recommend this company to a friend

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Short-lived

Customer Care Assistant (Former Employee)

I worked at ACS International

ProsThe company is financially strong and has a bright future

ConsThe rewards don't translate to competitive pay or advancement opportunity.

Advice to Senior ManagementBecome more involved in the upside triangle support system that's touted as critically important.

No, I would not recommend this company to a friend

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fun place to work, very low pay.

Advisor (Current Employee)

I have been working at ACS International

ProsFun helping customers with problems.

ConsVery low pay, too much control.

No, I would not recommend this company to a friend

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It could always be better

Customer Care Assistant (Current Employee)
Boca Raton, FL (US)

I have been working at ACS International

ProsFlexible work hours, 8am to 4pm shifts

ConsToo many red tapes and not enough allowance for creativity.

Advice to Senior ManagementLearn to show more appreciation for your employees

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Decent People, Low Pay

Customer Care Assistant (Former Employee)
Lexington, KY (US)

I worked at ACS International

ProsLots of Turnover creates opportunities for movement yet most of them just lateral, schedule was no weekends.

ConsNo upward movement unless going into management, supervisors seemed overworked and stressed, achievement based pay brought salary up to a competitive level but included some metrics that were hard to control per phone call.

Advice to Senior ManagementInvest in more professional setting for workers if you want them to act as professional as you say, more private cubicles to cut down on noise could not hear yourself if you get next to the wrong person.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at ACS International reviews and ratings - including employee satisfaction and approval ratings for ACS International CEO Milan S. Patel. All 23 reviews are posted anonymously by ACS International employees.