ACS International

  www.acs-intl.com
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ACS International Reviews

Updated May 06, 2014

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All Employees Current Employees Only

2.6 24 reviews

57% Approve of the CEO

ACS International CEO and CTO Milan S. Patel

Milan S. Patel

(7 ratings)

24% of employees recommend this company to a friend
24 Employee Reviews
Relevance Date Rating
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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    It is a great place to work

    Technical (Current Employee) Baltimore, MD (US)

    ProsACS is a great place to work. IT has a lot of benefits and they know how best to take care of their staff

    ConsACS is a great place to work. It requires a lot of skills to keep up with the overall challenges at work

    Advice to Senior ManagementThey should focus on workers development program so as to improve the worker"s skills . This is very important in order for overalll improvement

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    This job is so repetitive I felt like I was working on an assembly line

    Customer Care Agent (Former Employee) Cary, NC (US)

    ProsTraining is the best part of the job. It was like going to comedy relief everyday while methods were highly effective for learning also. With the large group of employees, you were bound to find a small group that you could really 'click' with which made the job more tolerable. Managers are also in the same boat with the lower level employees so many are able to relate to challenges and can be helpful. EEO employer.

    ConsThe shifts are scheduled at odd hours which can pose some difficulty for parents. The work is repetitive, some areas are congested and dirty, and some of the managers are uneducated and present themselves as such. EEO employer.

    Advice to Senior ManagementFor those managers who disrespect employees with disparaging remarks, try something different, try kindness. You'd be surprised with how it makes you feel at the end of the week and the improved performance of your unit.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Not a great place for me

    Systems Administrator (Current Employee) Atlanta, GA (US)

    ProsBenifits are not bad and people are easily approchable

    ConsNo proper communication from Senior mgmt.
    Always surprises.
    No information sharing

    No, I would not recommend this company to a friend

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Decent company to work for depending on the client.

    Customer Care Agent (Former Employee) Bartlett, TN (US)

    ProsVery well schooled team coaches, supervisors, and managers

    ConsHandcuffed by client (Brother International) unrealistic expectations. pay is decent if you obtain bonuses.

    Advice to Senior ManagementWorked within the system to improve clients flawed system.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It was a traumatic experience that I wouldn't wish on my worst enemy!

    Customer Care Agent (Former Employee) Portland, OR (US)

    ProsQuick interview procedure, adequate training program, fairly up-to-date equipment, satisfactory work environment.

    ConsLied about job during interview: never said it was 8 hours of handling complaints every day!

    Advice to Senior ManagementTrain us to upsell after listening to 15 minutes of customer complaining. They don't want to buy when they're angry!

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Busy...complicated...backwards

    Recruiter (Former Employee) San Antonio, TX (US)

    ProsPay is good, large company, name recognition

    ConsCompany is too big, employees are just a number, HR is all outsourced

    Advice to Senior ManagementKeep jobs in America, provide the ability for managers to make decisions without all the run around.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Its a job

    Business Analyst (Current Employee) Austin, TX (US)

    ProsClose to my home address

    ConsWork is neverending and no raises

    Advice to Senior ManagementLook at the manager more closely

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Short-lived

    Customer Care Assistant (Former Employee)

    ProsThe company is financially strong and has a bright future

    ConsThe rewards don't translate to competitive pay or advancement opportunity.

    Advice to Senior ManagementBecome more involved in the upside triangle support system that's touted as critically important.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    fun place to work, very low pay.

    Advisor (Current Employee)

    ProsFun helping customers with problems.

    ConsVery low pay, too much control.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It could always be better

    Customer Care Assistant (Current Employee) Boca Raton, FL (US)

    ProsFlexible work hours, 8am to 4pm shifts

    ConsToo many red tapes and not enough allowance for creativity.

    Advice to Senior ManagementLearn to show more appreciation for your employees

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