AT&T

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AT&T Reviews

Updated 21 November 2014
Updated 21 November 2014
6,094 Reviews
3.3
6,094 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,850 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 305 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 157 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 264 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 288 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Big corporation with all the benefits and limitations that brings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in London, England
    Former Employee - Program Manager in London, England

    I worked at AT&T full-time (more than 10 years)

    Pros

    Benefits in terms of pay and associated benefits such as pension, bonus and car allowance are all good. Leadership is changed frequently within functions which leads to changes in direction and lack of continuity, albeit the overall leadership quality at senior levels is OK. Work life balance is what you want it to be.

    Cons

    Lower level management are stuck in the 70's. Lots of old boys club activity seen with jobs going to someone who may not be best for the role. People there to pick up the money until they retire leads to a negative environment with lack of innovation.

    Advice to ManagementAdvice

    Change is good. Trying to maintain how things have always been done is not. You must buy into and support innovation and accept that evolution has to happen.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    awesome experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Engg in Newyork, Scotland
    Former Employee - Senior Engg in Newyork, Scotland

    I worked at AT&T full-time (more than 8 years)

    Pros

    it deals with research in technology

    Cons

    competition is here .so,get ready to work hard

    Recommends
    Approves of CEO
  3.  

    Satisfactory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T (more than an year)

    Pros

    Good chance for advancement
    Around very knowledgeable people

    Cons

    Tons of bureaucracy
    Old school principles

    Advice to ManagementAdvice

    Check agile principles/ update systems

    Recommends
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Fantastic Oppurtunity for the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time (less than an year)

    Pros

    A lot of experience with wast amount of different technologies

    Cons

    Too long working hours if doing 24x7

    Advice to ManagementAdvice

    Happy with management. They are not pushy and they are easy going

    Recommends
    Positive Outlook
  6.  

    Big learning cure. big targets but good opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in London, England
    Current Employee - Sales Executive in London, England

    I have been working at AT&T full-time (more than 8 years)

    Pros

    Quality brand, big investor (in services and people), quality products.

    Cons

    Still too US focused. Big learning cure to understand/work internal processes. Limited carear prospects outside US.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Network Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer in London, England
    Current Employee - Network Engineer in London, England

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Good life/work balance. Large multi-national company and global telecommunications provider. Well oiled internal staff management.

    Cons

    Not enough interaction with colleague in the office, limited opportunities for international assignments, less opportunities in the UK as emphasis on resourcing from cheaper cost centres (e.g. India or Eastern Europe)

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Accountant at AT&T in Uk

    • Career Opportunities
    Current Employee - Accountant in Birmingham, England
    Current Employee - Accountant in Birmingham, England

    I have been working at AT&T full-time (more than 3 years)

    Pros

    Big established world number one telecommunication company.

    Cons

    Segregation of duty is down to details.

    Advice to ManagementAdvice

    NA

  9. 1 person found this helpful  

    Stay for the money. Leave to get some respect.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at AT&T

    Pros

    Good pay, Great perks, Especially if you are a manager

    Cons

    Plenty. But mainly stems from a disrespect of people. This leads to all kinds of unnecessary behaviour, like cloak and dagger business change plans, subverting line management, hiding bad decisions as a "need to know", calling people victims when it is clear a denial of accountability for actions.

    Advice to ManagementAdvice

    Show some respect. Give your people ownership and accountability. Then your business will run.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Big company, good benefits, Director level needs to be more realistic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Network Operations Manager in Havant, England
    Current Employee - Network Operations Manager in Havant, England

    I have been working at AT&T

    Pros

    They offer a good benefits package, with ample vacation. There is a flexibility to work changeable hours if you need to leave early or come in late, and generally treated as a professional without too much complaint. However, senior manager has been heard to state " Im the teacher, you are the schoolkids" which is not a phrase a good leader should ever utilise.
    Team cohesiveness is great, the average engineer has a teamspirit that keeps everyone going. Everyone chips in to help each other, to achieve the goals laid down. Relaxed environment, always able to fit in short pieces of "personal" activities during a day without complaint.

    Cons

    Expectation to give up personal life to meet senior management expectations. They dont want to hear "cant".
    Have a need to have "Yes Men" in significant positions, and do not take kindly to realistic communications sometimes

    Advice to ManagementAdvice

    Listen better to your teams. If they say something cant be done, it usually has a very good reason. We want to succeed, without breaking the customer, and this is often overridden.

    Recommends
    No opinion of CEO
  11. 22 people found this helpful  

    Awesome! Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (less than an year)

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line.

    Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them.

    Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well.

    Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to ManagementAdvice

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    Recommends
    Positive Outlook
    No opinion of CEO

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