AT&T

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AT&T Reviews

Updated 26 November 2014
Updated 26 November 2014
6,106 Reviews
3.3
6,106 Reviews
Rating Trends

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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,861 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 316 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 163 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 275 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 294 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time (more than 5 years)

    Pros

    Learn and experience a lot while working for this company

    Cons

    there's always politics involved with lateral movement.

    Advice to ManagementAdvice

    If you know the right people

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Its been a great company to work for.

    Current Employee - Sales Executive II in Los Angeles, CA (US)
    Current Employee - Sales Executive II in Los Angeles, CA (US)

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Workingn for AT&T you are exposed to a mobile workforse and flexiblility.

    Cons

    Negotiating incerase compensation based on merit and promotions.

  3.  

    Great so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant in Milton, GA (US)
    Current Employee - AT&T Retail Sales Consultant in Milton, GA (US)

    I have been working at AT&T full-time (less than an year)

    Pros

    Great starting pay endless opportunities and great benefits for retail

    Cons

    Takes for ever to get hired from the time you apply

    Approves of CEO
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  5.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Detroit, MI (US)
    Former Employee - Manager in Detroit, MI (US)

    I worked at AT&T full-time (more than 10 years)

    Pros

    AT&T is a great place to establish a career, not just a job.

    Cons

    You must be or become a chameleon. Change is constant.

    Advice to ManagementAdvice

    Share your wisdom and knowkedge by teaching others how to become great leaders.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    experience dependent on local leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager in Tacoma, WA (US)
    Former Employee - Retail Store Manager in Tacoma, WA (US)

    I worked at AT&T full-time (more than 5 years)

    Pros

    The company provides great pay, benefits, and opportunities for advancement. Many different options are available to you and their is almost a career path for any type of profession you are seeking.

    Cons

    Unfortunately AT&T seems to struggle with the "old boys club" syndrome. A few old school bad apples that have gotten to positions where they are practically untouchable breed a discord of company standards and reality in the work place. Playing favoritism and if you are "different" than them, you are not as good. To excel beyond entry level management you are expected to tow the line of "normality".

    Advice to ManagementAdvice

    Branch out in leadership. Allow newer younger minds to effect your business and mission. Staying true to your "old roots" is only severely handicapping your potential for growth and advancement.

    Approves of CEO
  7. 1 person found this helpful  

    A Positive Experience At AT&T

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Manager
    Former Employee - Retail Sales Manager

    I worked at AT&T full-time (more than 10 years)

    Pros

    Good benefits, good training, tuition Reimbursement

    Cons

    Not a lot of opportunities for promotions
    No much for life/work balance

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Good experience overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Retail Sales Consultant in Union City, CA (US)
    Former Employee - AT&T Retail Sales Consultant in Union City, CA (US)

    I worked at AT&T full-time (more than an year)

    Pros

    Compensation for the position is way above other retail sales positions. Nice that you get hourly wage and commission.

    Work life balance is good.

    Company was good about telling employees what they were looking for in management. Plenty of upward trajectories within my store.

    Discounts on wireless service, u-verse, accessories, and digital life for employees.

    Cons

    Expect to work 45-50 hours if you're full-time and you want to meet quota.

    Sales positions in general are not for everyone.

    Micro-attention to all of your sales metrics. Goals change month to month.

    Advice to ManagementAdvice

    I had great management at my store. I would recommend that others follow their style:

    -Support your team when customers act like jerks.

    -Ask for their honest concerns/feelings about new products, show employees how to overcome objections by example.

    -Competitions (with prizes!!) within the store for meeting sales goals was nice. Made work more fun.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Pros and cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Retail Sales Consultant in Brandon, FL (US)
    Former Employee - AT&T Retail Sales Consultant in Brandon, FL (US)

    I worked at AT&T full-time (more than 5 years)

    Pros

    Decent job security as you're unionized. Depending on management you have a lot of freedom. You can walk in making good money with no experience. Regular raises and time off adjustments with seniority. Great benefits.

    Cons

    A bad manager can make every day miserable. Schedules are based on business needs and seniority. Don't plan on a weekend day off your first two years there if it's not paid time off. Commission is based in multipliers so you can miss your sales goals and be down 1000$ for the month. Customers come first, even if you're right. Customers make it soul sucking work.

    Recommends
    Negative Outlook
    Approves of CEO
  10. 2 people found this helpful  

    It's not for sensitive people who don't like hard selling to customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Ocala, FL (US)
    Current Employee - Customer Service Representative in Ocala, FL (US)

    I have been working at AT&T full-time (more than an year)

    Pros

    Lots of pros. You get plenty of paid time off, you are able to choose a 4X10 schedule with 3 days off. The pay is great and you get lots of incentives for sales you make on top of commission.

    Cons

    The stress level. You have to understand corporate America and how to work it in your favor. If you take things personally you may crumble. You're being yelled at by customers while your supervisor or rep assists are behind you telling you what to do even if you know what you're doing. The ability to make quick decisions under pressure and ability to multitask with 7 or more systems running, type, talk, and listen is a must.

    Advice to ManagementAdvice

    Don't pour the stress you're getting into your reps. You need them to be comfortable and confident to make the sales that make you money. Their metrics are impossible to achieve 100%. To meet one metric you have to miss another. Keep the stress from upper management away from your reps and keep them confident. Criticsm is sometimes needed but keep it professional and respectful. If you make your reps not like you they're probably not going to respect you it get the numbers for you.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Amazing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - LTCOP Engineering in Piscataway, NJ (US)
    Current Employee - LTCOP Engineering in Piscataway, NJ (US)

    I have been working at AT&T as an intern (more than an year)

    Pros

    Great managers, great colleagues, great environment

    Cons

    No cons, the job was everything that I had wanted it to be.

    Advice to ManagementAdvice

    Thank you for being so flexible with student schedules and everyday life events while still being authoritative. It made the work environment very enjoyable!

    Recommends
    Positive Outlook
    Approves of CEO

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