AT&T

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AT&T Reviews

Updated 22 November 2014
Updated 22 November 2014
6,086 Reviews
3.3
6,086 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,846 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 305 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 157 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 264 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 288 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    It's not for sensitive people who don't like hard selling to customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Ocala, FL (US)
    Current Employee - Customer Service Representative in Ocala, FL (US)

    I have been working at AT&T full-time (more than an year)

    Pros

    Lots of pros. You get plenty of paid time off, you are able to choose a 4X10 schedule with 3 days off. The pay is great and you get lots of incentives for sales you make on top of commission.

    Cons

    The stress level. You have to understand corporate America and how to work it in your favor. If you take things personally you may crumble. You're being yelled at by customers while your supervisor or rep assists are behind you telling you what to do even if you know what you're doing. The ability to make quick decisions under pressure and ability to multitask with 7 or more systems running, type, talk, and listen is a must.

    Advice to ManagementAdvice

    Don't pour the stress you're getting into your reps. You need them to be comfortable and confident to make the sales that make you money. Their metrics are impossible to achieve 100%. To meet one metric you have to miss another. Keep the stress from upper management away from your reps and keep them confident. Criticsm is sometimes needed but keep it professional and respectful. If you make your reps not like you they're probably not going to respect you it get the numbers for you.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Pros and cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Retail Sales Consultant in Brandon, FL (US)
    Former Employee - AT&T Retail Sales Consultant in Brandon, FL (US)

    I worked at AT&T full-time (more than 5 years)

    Pros

    Decent job security as you're unionized. Depending on management you have a lot of freedom. You can walk in making good money with no experience. Regular raises and time off adjustments with seniority. Great benefits.

    Cons

    A bad manager can make every day miserable. Schedules are based on business needs and seniority. Don't plan on a weekend day off your first two years there if it's not paid time off. Commission is based in multipliers so you can miss your sales goals and be down 1000$ for the month. Customers come first, even if you're right. Customers make it soul sucking work.

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    Fantastic company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at AT&T

    Pros

    Great work life balance.
    Good Time off policy
    Good compensation

    Cons

    Little unorganized
    Too many process

    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great company & great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager
    Current Employee - Operations Manager

    I have been working at AT&T full-time (more than 8 years)

    Pros

    Good pay and non stop advancement!

    Cons

    High employee turn in the retail stores

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Marketing communicaitons role at AT&T.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Marketing Manager in Atlanta, GA (US)
    Current Employee - Lead Marketing Manager in Atlanta, GA (US)

    I have been working at AT&T full-time (more than 5 years)

    Pros

    Great staff of people, fantastic medical benefits. The company encouraged creative, group thinking - productivity developed by energized teams meeting and bouncing ideas off of each other.

    Cons

    Relocation. AT&T has decided that all of the business marketing members should be centrally located in Dallas Texas. Again, pushing the idea that by having everyone in an Office 2020 (open office, no cubes, no offices) it leads to better productivity.

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    It was a great company to work for. Great environment great co workers and teams. Great training and good living.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Retail Sales Consultant
    Former Employee - AT&T Retail Sales Consultant

    I worked at AT&T full-time (less than an year)

    Pros

    Good living, great training, the company gives you great uniform allowance great pay.

    Cons

    Time consuming with no social life. It's pretty stressful and they work you pretty hard but it's worth the rewards!

    Advice to ManagementAdvice

    Sales goals were sometimes far fetched but great company to work for.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Awesome job as long as you can handle it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sale Manager in Indianapolis, IN (US)
    Current Employee - Retail Sale Manager in Indianapolis, IN (US)

    I have been working at AT&T full-time (more than 3 years)

    Pros

    The job has a tremendous potential for advancement if you are an exceptional networker and saleperson. The commission structure is very generous if you are able to reach the sometime lofty goals

    Cons

    For a communications company there is sometimes a lack of effective communication from upper management. The priorities are ever changing and sometimes the results you need are not in the best interest of the customer.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    I had a very fruitful and successful career with AT&T

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Operations Manager in San Ramon, CA (US)
    Former Employee - Network Operations Manager in San Ramon, CA (US)

    I worked at AT&T full-time (more than 10 years)

    Pros

    Provides challenges and support. Medical benefits are comparable to the business community

    Cons

    Personal growth in this company wont happen if you dont help or upgrade your qualifications and also need a good mentor to help you go up the management ladder

    Advice to ManagementAdvice

    Reward your good employees and provide support like training, hands-on and formal training

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Fun, but micro-managing hurts the business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Retail Sales Consultant in Jacksonville, FL (US)
    Former Employee - AT&T Retail Sales Consultant in Jacksonville, FL (US)

    I worked at AT&T full-time (more than 5 years)

    Pros

    Great technology, store level teams are awesome

    Cons

    Benefits, keep cutting compensation, upper level mgmt

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    fleet manager

    Former Employee - Fleet Manager in Jacksonville, FL (US)
    Former Employee - Fleet Manager in Jacksonville, FL (US)

    I worked at AT&T as a contractor (more than an year)

    Pros

    good people to work with in the garage scheduling and doing repairs on service vehicles

    Cons

    never know when a part is unavailable or late to be delivered and leaves the driver and his supervisor without a vehicle to do business in.

    Advice to ManagementAdvice

    position was outsourced and what a paradox to get computer support from India

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