AT&T

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AT&T Reviews

Updated 19 August 2014
Updated 19 August 2014
5,552 Reviews

3.3
5,552 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,570 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty good for a job you can walk into from high school (in 268 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 140 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours (in 212 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 254 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Best job I have ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National Account Executive  in  Indianapolis, IN (US)
    Current Employee - National Account Executive in Indianapolis, IN (US)

    Pros

    I was an RSC in a retail location for 6 years and loved the money but was getting burned out and needed a change. I you work hard and perform and play a few political games your managers will help get you promoted. I am now an account manager for our national retail accounts like best buy walmart radio shack..ect. I have an amazing team of dedicated coworkers and an awesome boss. I have a very flexible schedule and now I enjoy more time with family and friends.

    Cons

    The only thing about this job that I would say is a con is your always on call, phone has to be answered no matter what. Although this is rare I have had to leave dinner, church social functions to take a call and fix issues. Its part of the job.

    Advice to ManagementAdvice

    Better training on internal systems

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great experience, but working in a customer facing environment burned me out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Former Employee - Sales Support Representative  in  Walnut Creek, CA (US)
    Former Employee - Sales Support Representative in Walnut Creek, CA (US)

    Pros

    They have great career developmental resources and retirement benefits.

    Cons

    It's easy to feel stuck, especially if you work in the brick and mortar retail store. It can get politic-heavy in knowing the right people to help you further your career.

    Advice to ManagementAdvice

    Offer sick days. The strict point policy had myself and many other employees crawling to work in heavy sickness in fear of accruing points and being placed in disciplinary action.

    Recommends
  3.  

    Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    Pros

    They have great benefits, great pay (very competitive for the industry), lots of career development and growth.

    Cons

    This is a great company to work for... The only down side is that it can take 5 or more years to get any kind of tenure it get the shift that you want or the vacation you want.

    Advice to ManagementAdvice

    Consider incentivized time off policies and shift bid policies.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great Company - Leader in Telecommunications

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Outstanding 2020 plan. Investing heavily in its mobile infrastructure and roadmap of where technology is going. Employees are being provided development plans aligned to the 2020 plan. Excellent customer relationships in the federal marketplace. AT&T is also very interested in both customer as well as employee satisfaction. Overall, a great company to work for and that includes excellent job security for those that want to help the company succeed for the duration.

    Cons

    Need to focus on employee development plans and more options for career advancement. This is not uncommon in today's industry but if you are looking for an area for improvement--this would be a key area of interest to many employees.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Atlanta, GA (US)
    Current Employee - Project Manager in Atlanta, GA (US)

    Pros

    they have great compensation and benefits

    Cons

    it's hard to become a permanent employee

    Advice to ManagementAdvice

    hire your good contractors

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    AT&T Mobility Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mobile Product Development
    Former Employee - Mobile Product Development

    Pros

    Globally recognized brand with sound executive leadership. Investment in employees is evident in education and training opportunities including AT&T University and Virtual Management Summit. Great collaboration tools including AT&T Connect and video conferencing available to management levels. Diversity is a major focus and evident in the workforce, but not so much in executive management. Benefits include pension and retirement savings plan for now with a generous match. Reasonable vacation, but beware the new hire syndrome. If you are used to multiple weeks of vacation from a previous employer, you will have to negotiate hard for that same level at AT&T. Very strong on process to a fault, but seems that it is evolving to get quality products to market faster in both the mobile and wireline portfolios. Strong focus on the customer and creating a positive experience from all consumer touch points.The network investment continues and there is increasing satisfaction from enterprise and consumers with both voice and data services. Net promoter score is used as a primary metric that also influences management bonus plan.

    Cons

    Focus on process creates a lag in time to market for new products, but also ensures quality and adoption. This is not different from other fortune 100 companies I have worked for. A bit old school as far as HR process and chain of command. Health benefits are reasonable, but high deductible plan is primary offering. Beware the need for management employees to train on field positions including help desk, retail store and cable/phone/internet admin. This occurs when union negotiations are in play and training is concurrent with regular workload. Management employees can spend upwards of 100 hours in training while managing heavy workloads, only to learn negotiations were successful with no strikes. Ask about contract cycle in interview process and ask for exemption.

    Advice to ManagementAdvice

    AT&T is positioned to be a leader in mobile consumer engagement on all fronts. There should be a renewed focus on health, wellness, fitness and personal productivity mobile solutions as this market grows exponentially along with the aging population of the world. Streamline the collaboration with contracted vendors to get to market faster with innovative solutions.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Big cooperation. Too much politic!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant  in  Santa Clara, CA (US)
    Former Employee - Retail Sales Consultant in Santa Clara, CA (US)

    Pros

    Great pay. High commission. Fast paste work environment and competitive

    Cons

    discrimination. Favratisim. inequality between employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    long hours not very friendly managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Store Manager  in  Elk Grove, CA (US)
    Current Employee - Retail Store Manager in Elk Grove, CA (US)

    Pros

    good benefits good pay friendly co workers

    Cons

    odd shifts always work weekends and holidays

    Advice to ManagementAdvice

    ease up

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10.  

    it is what it is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    getting to test out new stuff before it comes out

    Cons

    tooooo many things they want you to sell and the commission is getting smaller

    Advice to ManagementAdvice

    luck of the draw. and area managers are full of it

    No opinion of CEO
  11.  

    Good Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - U-Verse Premises Technician  in  Houston, TX (US)
    Former Employee - U-Verse Premises Technician in Houston, TX (US)

    Pros

    Enjoyed coworkers Easy going boss

    Cons

    starting salary low expectations not set

    Advice to ManagementAdvice

    Raise the pay

    Recommends
    Positive Outlook
    No opinion of CEO

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