Ace Hardware

  www.acehardware.com
  www.acehardware.com
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Ace Hardware Reviews

Updated 11 September 2014
Updated 11 September 2014
226 Reviews
3.7
226 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ace Hardware President and CEO Ray A. Griffith
Ray A. Griffith
96 Ratings

Review Highlights

Pros
  • you learn a lot about home improvement and retail (in 12 reviews)

  • Good values and very positive with respect to work life balance (in 7 reviews)


Cons
  • I only received minimum wage throughout the entirety of my employment (in 10 reviews)

  • Long hours and chaotic schedule (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Hard, fast paced work that always feels like your working against the clock for "okay" money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Break Stock  in  Colorado Springs, CO (US)
    Former Employee - Break Stock in Colorado Springs, CO (US)

    I worked at Ace Hardware full-time for less than a year

    Pros

    Fast paced work, better pay than most entry level warehouse jobs.

    Cons

    CONSTANTLY working against the clock in the distribution center, everyone is there to work and go home. No sense of pride in anyones work and everyone looks after themselves.

    Advice to ManagementAdvice

    Find away to make sure your employees are working hard and not wasting your time and money other than using machines to track their work.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    I absolutely loved working for ace! I learned so much and gained so much!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ace Hardware

    Pros

    easy schedule, considerable pay, friendly environment

    Cons

    there are none to speak of.

    Advice to ManagementAdvice

    be more of a manager, less of a friend

  3.  

    Nice company to work with!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Wilmington, NC (US)
    Current Employee - Assistant Store Manager in Wilmington, NC (US)

    I have been working at Ace Hardware full-time for more than 10 years

    Pros

    Store discounts, interaction with customers, nice support from corporate. Fun

    Cons

    Dealing with customers that come in with chip on their shoulder and take it out on you and make the rest of your day bad.

    Advice to ManagementAdvice

    Reward us for some of the good we do, don't just hit us up on what we aren't doing right.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Good experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Hardware

    Pros

    Great work environment Nice customers.

    Cons

    none it was a great time

  6.  

    Hard work, but rewarding employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Representative
    Former Employee - Field Representative

    I worked at Ace Hardware full-time for more than 8 years

    Pros

    Very demanding company, expecting your best work. Excellent benefits, company car, 401K

    Cons

    Would expect you to work evenings and weekends, but was able to make up for it with time off during work week.

    Advice to ManagementAdvice

    keep communication going with field

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Typical retail experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Tinley Park, IL (US)
    Former Employee - Cashier in Tinley Park, IL (US)

    I worked at Ace Hardware part-time for more than 3 years

    Pros

    Friendly management, plenty of raise opportunities, learn about hardware

    Cons

    Very family-run...sometimes a good thing, but not a lot of room for "new thinking".

    Advice to ManagementAdvice

    Let your younger employees have a voice. Change some things around and see how they go. The times they are a-changing.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    My experience was good. I loved the other employees but management was inconsistent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier
    Current Employee - Cashier

    I have been working at Ace Hardware part-time for less than a year

    Pros

    They don't watch you like a hawk. Hours are pretty good and the employee discount was amazing. Family owned.

    Cons

    Pay is not great. Hardly ever get a raise and favoritism is rampant. The customers are usually old mean men who are in desperate need of a plumbing fix.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager  in  Monroe, CT (US)
    Former Employee - Retail Store Manager in Monroe, CT (US)

    I worked at Ace Hardware full-time for more than 8 years

    Pros

    helping customers with thier projects

    Cons

    helping fustrated customers with an emergancy fix

    Advice to ManagementAdvice

    Need yearly reviews

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    ACE is not the place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lawn and Garden  in  Grayslake, IL (US)
    Former Employee - Lawn and Garden in Grayslake, IL (US)

    I worked at Ace Hardware part-time for less than a year

    Pros

    The people there know what they're talking about, young active kids work there, but there is not much to say that's good about this store

    Cons

    impatient employees, management doesn't care about their customers from what it seems. New faces every time i go in to the store. Not the most helpful store by a long shot.

    Advice to ManagementAdvice

    Stop mistreating and having good employees leave, every time i come in there are new people working there. I don't know what goes on, employees tell me they don't even like it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    I had a good time working there for 6 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Bellevue, WA (US)
    Former Employee - Customer Service Representative in Bellevue, WA (US)

    I worked at Ace Hardware part-time for more than 5 years

    Pros

    I worked in the Bellevue WA Store. They paid me $12 an hour to start . I was let go because I made to much money which was not my fault. I worked there during the construction recession.

    Cons

    The management is to young and does not do HR very well. I was laid off for reasons never spoken to me about. I was a good employee especially after 6 years at one store. I'd like to get a job at another ACE closer to my home but ACE Bellevue will not give me a good reference.

    Advice to ManagementAdvice

    If you keep someone for 6 years you ought to work with them to keep them there. I have a lot of construction experience to go with my customer service experience after 25 years.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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