Aetna Reviews

Updated 19 September 2014
Updated 19 September 2014
532 Reviews
3.1
532 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
257 Ratings

Review Highlights

Pros
  • Fast paced environment; flexibility for work at home; opportunity for advancement (in 102 reviews)

  • so far more paid time off as well as more emphasis on work/life balance (in 36 reviews)


Cons
  • I do find that I have a very good work/life balance, at least I did before I had to change positions (in 21 reviews)

  • Employee health insurance benefits are very expensive and coverage limited (in 28 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Awesome Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna full-time for more than a year

    Pros

    Rewarding job. CEO's often visit various locations to meet employees. Benefits/perks include casual dress and telecommute (work from home).

    Cons

    Promotion is based on who you know, not necessarily what you do. Schedule changes very often (ever 3-6 months).

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company, and continuing to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna full-time

    Pros

    Company is challenging itselft to double in size in the next 6 years, so this is leading to lots of opportunity. Something like 65% of the company is work at home.

    Cons

    They have a PTO bank, but at the end of the year if you have anything greater than 40 hours they do not let you roll it over.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Overall good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriting Analyst  in  Hartford, CT (US)
    Current Employee - Underwriting Analyst in Hartford, CT (US)

    I have been working at Aetna full-time for more than a year

    Pros

    The company is very focused on maintaining a work life balance. The company policies go above and beyond what you would expect. Policies such as giving employees a $200 wellness reimbursement per year, having semiannual team outings covered by the company, and maintaining a laid back environment are all positive value added policies for the employees. The companies management staff is also generally very laid back and nice.

    Cons

    Sometimes Aetna can be too laid back. The compensation package is generally less at Aetna than other healthcare insurance providers.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Aetna is taking over Coventry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Complex Case Manager  in  South Jordan, UT (US)
    Current Employee - Complex Case Manager in South Jordan, UT (US)

    I have been working at Aetna full-time for less than a year

    Pros

    Aetna is a large company which means there are many opportunities. If you like working at home there are many opportunities to do that. My 2nd and 3rd line supervisors both work at home. I am hoping to go home in the next few months.

    Cons

    Since so many people work at home there are many phone meetings. I think that dilutes the interactions and makes it difficult to really get to know who you are working with. I don't fine staff support to be very high. For example Aetna took away all the amenities in the lunch room and took away our on site tech support person. They lowered our budget for celebrations. This lowers morale and a sense of office community.

    Advice to ManagementAdvice

    On site management is important. Going home is great but staff still need to come into the office periodically for face to face meetings and to stay in touch with the office flow. To that end hotel desks should be set up with schedules for staff to be in the office once a week or twice a month.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    fast paced and challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QA Project Manager  in  Hartford, CT (US)
    Current Employee - QA Project Manager in Hartford, CT (US)

    I have been working at Aetna full-time for more than 10 years

    Pros

    ample opportunities to work and gain experience, very fast paced, lots of good resources available to employees (internal training, various perks)

    Cons

    too aggressive with cost cutting initiatives, management not true to values preached, a bit politically charged and vision frequently changes

    Advice to ManagementAdvice

    stay true to values, give more value to leadership (doing the right thing versus doing things right), appreciation should be more sincere

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Very good employer for work-at-home employees, for the most part.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna full-time for more than 10 years

    Pros

    Pros: The opportunity to work at home in many (but not all) instances, paid time off, daily flexibility

    Cons

    Insurance deductible is so high it renders the policy all but useless, unless you get very very ill. Training leaves alot to be desired so people are rarely on the same page and customers get told conflicting information. So many jobs have been outsourced to India, and training for these people is even worse, they make the same claim mistakes over and over which the US employees then have to correct. We also bear the brunt of customer frustration over these errors.

    Advice to ManagementAdvice

    Really pay attention to the employee survey results, instead of just giving them lip-service. Make needed changes

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    One of the best companies out there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Underwriting Analyst  in  Walnut Creek, CA (US)
    Current Employee - Senior Underwriting Analyst in Walnut Creek, CA (US)

    I have been working at Aetna full-time for more than a year

    Pros

    The company is built on great values and really cares about what they're doing. There is a lot of room for advancement and great people at every corner of the company.

    Cons

    I have nothing negative to say about the company.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Would not recommend this company to anyone, friend or not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Fresno, CA (US)
    Current Employee - Analyst in Fresno, CA (US)

    I have been working at Aetna full-time for more than 8 years

    Pros

    Competitive salary to start, dangles ideas of advancement opportunities, bonus opportunities, overtime, telework, fair work environment, equal opportunity employer...all to get you in the door. Casual dress code is a huge plus.

    Cons

    It's not what you know, it's who you know and who likes you with this company that will determine how far you will go and what jobs you will advance to that you apply for or if you even keep your job. If you go in and mind your own business and do your job, 99% of the time, you won't be favorited. Valid complaints to immediate supervisors that should be taken serious are swept under the carpet and the employee is told that they are "dealt with" when they are not. Concerns are commented back with smart remarks and comments. Retaliation is a huge fear with this company. If you speak up, you may just find yourself getting fire or laid off because they don't like the wrong things coming to light. If you don't fit in, you will find yourself very quickly pushed to the outter circle, supervisor included. We are understaffed and overworked and when we bring it up how stressed out we are, we are told to do more or work overtime or that we aren't a team player. The department doesn't seem to care for our personal well being or health when it comes down to crunching the numbers. It's do do do, but don't Ask questions or for help to get stuff done quickly, instead, send off your question and wait a day or two for an answer. Employees are not compensated well for the amount of work that they do. There has been no cost of living increase in many years. The benefits come with such a high deductible that If you have to use it, you better make sure you get everything done with in one year to make it worth it. You have to tell the customer service reps that handle employee benefits what to do and how to do something when you call them because they have now clue. The CEO gets huge raises and the employees get a small lunch tote for a milestone anniversary gift. I will ask that unless you take this job as a stepping stone to a much bigger and better career, because it works with a school schedule, please do not get sucked into the Aetna environment. Not only is it harmful to your stress levels, it's harmful to your personal life as well.

    Advice to ManagementAdvice

    You ask employees to take a survey each year, take the comments seriously. Very seriously. Make the supervisors accountable for their employees. Don't let them sweep concerns and complaints under the rug to hide the fact that they can't run a unit effectively. When employees are out of complaint with state and company laws, take action, don't hide it. Take your employees concerns seriously and realize that not every one lives and breathes Aetna or can do 20-40 hours of OT a week. We have to have a life as well. Reward those employees that deserve it and stop rewarding those that do not deserve it!! Keep the casual dress code; however, cover up some tattoos, enforce it when it's out of control, don't punish everyone for those that want to hardly wear anything. Punish them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 5 people found this helpful  

    Awful place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Applications Development Manager  in  Hartford, CT (US)
    Former Employee - Applications Development Manager in Hartford, CT (US)

    I worked at Aetna full-time for more than 5 years

    Pros

    They have a fabulous cafeteria, very new and modern. The gym is top notch.

    Cons

    Constant layoffs. Many managers have no people skills and should not be in management.

    Advice to ManagementAdvice

    Stop pretending to care about quality and excellence. It is a joke. It's all about a race to the bottom line. Just get it over with and outsource the entire operation which seems to be what the top level management wants to do.... Mark Bertolini should move to Arizona.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Good People, Good Strategy Strong Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Blue Bell, PA (US)
    Former Employee - Director in Blue Bell, PA (US)

    I worked at Aetna full-time for more than 3 years

    Pros

    Overall strong strategy and reasonable communication from Upper Management . Strategy directed towards consumerism is sound. Resources directed to ACO areas makes a lot of sense.Work balance is good and encournged to take time off and to grow through . Plenty of training opportunities

    Cons

    Continued layoffs and tough to move around. Insure that metrics for how effective middle management is from an innovation and alignment perspective are in place.

    Advice to ManagementAdvice

    Conduct layoffs in waves and try to foster allowing those displaced individuals to post for openings before leaving

    Recommends
    Positive Outlook
    Approves of CEO

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