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Alaska Airlines Reviews

Updated 13 April 2015
108 reviews filtered by
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3.4
108 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
51 Ratings

Pros
  • The flight benefits was the best part of the job (in 14 reviews)

  • Supportive of work/life balance I wasn't there for very long so I can't say much more (in 6 reviews)

Cons
  • Very odd shift work and starting pay is low (in 6 reviews)

  • Poor pay and horrible schedules all based on seniority (in 3 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Merchant teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchant Teller in San Diego, CA (US)
    Current Employee - Merchant Teller in San Diego, CA (US)

    I have been working at Alaska Airlines full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Holidays paid. Vacation paid. Suck time paid.

    Cons

    Company doesn't treat employees good. They only care about the money and make us work like slaves. I never have Saturday's off.

  2. The company has been absolutely amazing. The people are great and the flexibility is awesome.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alaska Airlines

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Benefits, Work environment, opportunity, location

    Cons

    I can't think of anything negative.

  3. confusing at best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Alaska Airlines as a contractor

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Working with new (and changing) technologies means that you won't get bored.
    Flexible schedule
    Knowledgeable dev staff

    Cons

    Team dynamics seem confusing, roles and responsibilities are non-standard and evolving making it difficult to understand boundaries.
    Funding could be cut ending contracts prematurely

    Advice to Management

    Be more up front with people about responsibilities and timelines.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    Good company. IT division not so great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Engineer in SeaTac, WA (US)
    Current Employee - IT Engineer in SeaTac, WA (US)

    I have been working at Alaska Airlines

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    People I work. Nice benefits.

    Cons

    The reviews about IT is true, especially with the new leadership. Churn and burn is right. Many looking to leave (even new hires) as we don't know if we will have a job tomorrow. Seems like leadership likes using fearfactor. This plus not being valued, being underpaid, reorgs and outsourcing doesn't make this a fun place to be. With all this happening, nothing has changed - systems are still old and broken.

    Advice to Management

    IT: Instead of focusing on outsourcing everything, reorgs and seeking out every "underperformer" that you can find, your priority should be fixing the systems. Their seriously outdated and broken!

  6. Helpful (2)

    Field Service and Logistics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Logistics & Field Service Technician in Tukwila, WA (US)
    Former Employee - Logistics & Field Service Technician in Tukwila, WA (US)

    I worked at Alaska Airlines

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There were some nice employees out there.

    Cons

    Leadership and management was very inconsistent when it came to supporting technicians behind i there SLAs.

    Advice to Management

    Train your employees before putting them out in the line of fire.

  7. Helpful (6)

    A company that prides itself on customer service and a small, home-town 'feel' while competing with legacy carriers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alaska Airlines full-time (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Free travel for employees and annual performance bonuses. Good vacation and health benefits and close to one hundred destinations to fly to.

    Cons

    Lower compensation offset by free travel opportunities. Bonuses are tied to performance metrics, which are wound very tight. Opportunity for advancement is extremely limited.

    Advice to Management

    Company is too eager to hire from the outside vs. creating good career-pathing from within for dedicated employees. Turnover for senior employees with higher compensation levels is frequent, in favor of younger employees and lower salaries. Company values are written well but not applied evenly across divisions.

  8. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ITS in Seattle, WA (US)
    Former Employee - ITS in Seattle, WA (US)

    I worked at Alaska Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people, plenty of opportunity to do great things, if you like to travel the benefits are awesome.

    Cons

    There is some churn happening within IT, so its hard to tell what will happen over time.

    Advice to Management

    Keep up the good work!

  9. Helpful (3)

    Being a Flight attendant isn't what it seems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Boise, ID (US)
    Current Employee - Flight Attendant in Boise, ID (US)

    I have been working at Alaska Airlines full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Get to travel for free and get to meet a lot of great people.

    Cons

    Only paid for the time you are in the air. 5-6 legs a day, sometimes with out a break in between. 12-14 hour days. Gone from home 4-5 days in a row. You don't get paid enough to be able to travel even if your flights are free. Negative work environment because all the flight attendants are over worked and under paid. A mindless job

    Advice to Management

    Overworking your staff results in a constant overturn of employees, then resulting in always being short staffed.

  10. Helpful (1)

    A truly great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Engineer in Seattle, WA (US)
    Current Employee - IT Engineer in Seattle, WA (US)

    I have been working at Alaska Airlines full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people: Alaska Airlines employees truly care about their customer's experience.
    The culture: Most everyone has a can-do attitude. The ones that don't won't last much longer as the change train is moving.
    The benefits: Outstanding benefits.

    Cons

    Culture is changing. Some people may get left behind.
    Work from home attitudes (approve/disapprove) is a mixed bag.
    Traffic to and from Seatac is nearly unbearable in order to maintain regular office hours.

    Advice to Management

    Keep doing what you are doing.

  11. Helpful (2)

    Flight attendant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant in Anchorage, AK (US)
    Former Employee - Flight Attendant in Anchorage, AK (US)

    I worked at Alaska Airlines full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits, flexible schedule, benefits within 30 days on successful completion of training

    Cons

    Chaotic hours, low starting pay, unpaid 4 week training, you're Union so management takes more of a role of being there to just discipline as needed.

    Advice to Management

    @Alaska Air Group HR department has a history of not hiring Flight Attendants for Alaska Airlines from Horizon Air. Experienced one awful HR rep when reapplying.

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