Amazon.com Reviews

Updated 29 August 2014
Updated 29 August 2014
3,564 Reviews

3.3
3,564 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amazon.com Chairman, President, and CEO Jeff Bezos
Jeff Bezos
2,480 Ratings

Review Highlights

Pros
  • Good opportunity to learn a lot in a particular area of software development (in 101 reviews)

  • Density of talent: Some really smart people spoiling their careers here (in 306 reviews)


Cons
  • Company is not at all sorry to screw people's work-life balance for itself to excel (in 540 reviews)

  • There is literally no work life balance inside this company (in 125 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A lot of reporting, poor management, but great package.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amazon.com full-time for more than a year

    Pros

    - Package: good salary, RSUs
    - I learned a lot
    - Looks good on your CV (very selective & successful)
    - Brand awareness (clients)

    Cons

    - Poor management: ex Boston Consulting Group mainly, they don't care about their staff nor HR
    - Extremely political: directors and category leaders use deep dives, financial reviews (operational plan), pricing reviews and backgrounds check (business school, consulting) to promote or to get rid off employees
    - Data centric / mental: analysing spikes or drops in base points even when it's not relevant (just a couple of units sold, or analysing sales over a couple of hours only on a very specific day: WoW and YoY!)
    - Workload: up to 60 hours per week, including Sundays (the data is processed on Saturdays so you receive business reports on Sunday morning and questions from the management on Sundays afternoon / evening)

    Advice to ManagementAdvice

    It works, so not sure why they should change anything. It's just horrible for most employees / high turnover the first 2 years.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 6 people found this helpful  

    Robotic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  London, England
    Former Employee - Manager in London, England

    I worked at Amazon.com full-time for more than a year

    Pros

    * You will learn at an accelerated pace - I learnt more in 18 months than I would have gained in years elsewhere.
    * In general the other employees are a great bunch of people

    Cons

    * Very questionable leaders - they really only care about spreadsheets and results and not the person delivering them.
    * Extremely difficult to get promoted - your manager has to write a promo doc (up to 10,000 words) - I have know some managers to ask employees to write their own would you believe.
    * Work life balance is poor
    * FRUGAL FRUGAL FRUGAL - everything about the company is cheap, great for its customers, not so great that devote their work day to it.
    * Hiring is a joke - interviewers spend their time finding reasons not to hire people, plus decisions are made by committee so someone will always find a reason to say no. What happened to looking at talent and potential.
    * Payrises are rare and limited - entirely depends on the share price just before review.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Can get lost in the company and heavily performance monitored

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Amazon.com full-time

    Pros

    Ok salary with shares. Nice colleagues.

    Cons

    Can get stuck in a rut with you career. Daily repetitive tasks with not much variation. Yearly performance is very taxing and difficult to get promotion.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Global leader in their field

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Pros

    Good technology, amazing brand for your CV

    Cons

    They are all about politics...The management doesn't care about employees which is a big mistake

    Advice to ManagementAdvice

    Employees shouldn't just be puppets/robots to use.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 4 people found this helpful  

    Get on the Cloud Computing Wave (although it comes at a BIG price)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Slough, Berkshire, South East England, England
    Current Employee - Account Manager in Slough, Berkshire, South East England, England

    I have been working at Amazon.com full-time for more than a year

    Pros

    1. You will get experience from the top cloud computing company out there, it's months ahead of the competition (Microsoft are catching up)
    2. Most customer centric company I've ever worked for
    3. You will learn where technology is headed for the next 10+ years
    4. This job will set you up for your next job - Most sales people leave after 18-24 months, many employees actually call it a "Cloud MBA" since it will open up many opportunities after your initial 12 months there.
    5. Getting a meeting with new customers is a lot easier than any other company I've worked for (people really do love the Amazon brand)

    Cons

    1. Very poor compensation and benefits (Most employees I've talked to took a pay cut to join AWS)
    2. Least employee centric company I've worked for (employees are treated as a commodity)
    3. Reaching your sales quota has to do a lot more with luck and there is no real science that goes into calculating it
    4. You won't get any "real" professional development training
    5. Be prepared to be heavily micro managed
    6. Highly immature and condescending management team
    7. You will spend more time attending territory reviews, building account plans and will be attending internal meetings, rather than meeting with customers.

    Advice to ManagementAdvice

    There is a massive skills gap in the middle management and top level management. You need to either change them or train them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    They claim frugality is their main value - you'd better believe it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Lead  in  Slough, Berkshire, South East England, England
    Current Employee - Project Lead in Slough, Berkshire, South East England, England

    I have been working at Amazon.com full-time for more than 5 years

    Pros

    Great learning opportunities. They prefer to recruit internally, so once you're in, it is possible to take your career to the next step. Virtually everyone you come across outside of work is an Amazon customer, usually a happy one - it is true that the level of customer service is something to feel proud of.

    Cons

    Absolute lack of transparency from Management, and very, very corporate environment - you've got to be ready to say you've got 'Amazon DNA'. As mentioned in the title, frugality is one of their core values, and it is one that applies to employees at all level. Salaries aren't amazing, and there are very few perks. In the team I worked with the turnover was very high, which was worrying.

    Advice to ManagementAdvice

    Retain your skilled staff! And be generous, at least a little.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    AWS should be the greatest company in the world...but its not!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  Slough, Berkshire, South East England, England
    Former Employee - Account Manager in Slough, Berkshire, South East England, England

    I worked at Amazon.com full-time for more than a year

    Pros

    Innovation is constant, great customer loyalty to Amazon. Opportunity to work on Technology that is bleeding edge. Market leader in IaaS

    Cons

    Heavily Micro managed, no development, no training, no support from middle management.
    Indecisive management who do not even follow their own "Leadership Principles" Success is never celebrated.
    Employee dissatisfaction is very high hence the churn!

    Advice to ManagementAdvice

    Improve the culture by having less of the micro management, treat your people with respect and allow them to breathe and express themselves. Follow your own leadership principles to the latter!! Colleagues I spoke to said they are waiting to achieve their "2 Year MBA" and will move on...is that right? NO it is not its not good for the company and not good for the customer! so where is your customer obsession?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    very physical

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fulfillment Associate  in  Rugeley, England
    Former Employee - Fulfillment Associate in Rugeley, England

    I worked at Amazon.com part-time for less than a year

    Pros

    If your fit it will keep you fit ....

    Cons

    if your not fit you will ache and have muscle strains etc

    Advice to ManagementAdvice

    motorised transport in fulfillment centres would be good.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Dire to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate, Ambassador Picker, Packer, Sorter Etc  in  Swansea, Wales
    Current Employee - Associate, Ambassador Picker, Packer, Sorter Etc in Swansea, Wales

    I have been working at Amazon.com as a contractor for less than a year

    Pros

    NONE its a living hell

    Cons

    Slave labour and barely legal terms of employment

    Advice to ManagementAdvice

    Treat your staff as you wish to be treated yourself. Fair breaks, and conditions would be a start.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    A company constantly failing to meet it's values & principles, by far the worst company I have ever worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Manager  in  London, England
    Current Employee - Shift Manager in London, England

    I have been working at Amazon.com full-time for more than a year

    Pros

    Salary & benefits are excellent.

    Cons

    Senior Managers work to personal agendas, the work/life balance is non-existent with scant regard for the impact this has on the associate. The HR function is too distant and does not support the associates, nor provides balance between Senior Managers and the workforce. HR is too stand off and fails to address concerns in a timely manner which ultimately leads to small problems becoming bigger issues - firefighting seems to be the preferred method of working.

    Owing to the high reliance of Agency Staff, many Managers see this workforce as disposable and league tables for who sack the most agency staff is the order of the day - pretty much sums up the mentality and approach really. Progression and development depends on who you know, not what skills, attributes and strengths you have. If you speak out you become a social outcast and ostracised from the daily workings of the company, despite having the backbone to do this is one of the company’s core principles. Infrastructure is outdated and despite being one of the fastest growing companies turning over billions of dollars of profit every year, most projects and developments are deployed on a shoestring. IT is prehistoric and needs updating, culture and discipline is in general draconic and abused. Associate morale is little more than a pipe dream and it seems the unhappier you are, the less they will seek to resolve it. So if you want to work excessively long hours, for little or no reward, feel unappreciated, unvalued and be little more than a number……….step right up for a slice of Amazon life!!!

    Advice to ManagementAdvice

    Listen to your colleagues, uphold the company values and ethos and accept the feedback passed on. This is the most effective way to improve, progress and expand. Deal with the Senior Managers who have little to do with their time than inflate their overly exaggerated egos and pursue their own agendas. Work/Life balance means there should be a balance on both sides - hence the use of the word balance. The workforce you have deserve time with their families and friends and the freedom to feel they are not being punished for requesting this. Learn from the blogs and forums you create, when a customer says they are not happy, try to understand why and develop methods of preventing this in the future........compensation should always be your last resort.

    Above all else, sort out the low morale and work with the talent and skills you employed people for in the first place. If this means getting rid of a few selfish Senior Managers who have little time for development of the business and it's associates, so be it!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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