Amazon.com Reviews

Updated 14 September 2014
Updated 14 September 2014
3,488 Reviews
3.3
3,488 Reviews
Rating Trends

Recommend to a friend
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Amazon.com Chairman, President, and CEO Jeff Bezos
Jeff Bezos
2,417 Ratings

Review Highlights

Pros
  • Good opportunity to learn a lot in a particular area of software development (in 101 reviews)

  • Density of talent: Some really smart people spoiling their careers here (in 306 reviews)


Cons
  • Company is not at all sorry to screw people's work-life balance for itself to excel (in 540 reviews)

  • There is literally no work life balance inside this company (in 125 reviews)

More Highlights

Employee Reviews

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  1. 6 people found this helpful  

    Robotic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  London, England
    Former Employee - Manager in London, England

    I worked at Amazon.com full-time for more than a year

    Pros

    * You will learn at an accelerated pace - I learnt more in 18 months than I would have gained in years elsewhere.
    * In general the other employees are a great bunch of people

    Cons

    * Very questionable leaders - they really only care about spreadsheets and results and not the person delivering them.
    * Extremely difficult to get promoted - your manager has to write a promo doc (up to 10,000 words) - I have know some managers to ask employees to write their own would you believe.
    * Work life balance is poor
    * FRUGAL FRUGAL FRUGAL - everything about the company is cheap, great for its customers, not so great that devote their work day to it.
    * Hiring is a joke - interviewers spend their time finding reasons not to hire people, plus decisions are made by committee so someone will always find a reason to say no. What happened to looking at talent and potential.
    * Payrises are rare and limited - entirely depends on the share price just before review.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Senior Operations Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Operations Manager
    Former Employee - Senior Operations Manager

    I worked at Amazon.com full-time for more than 3 years

    Pros

    Fast pace, leading company in the field. Fantastic focus on customers. Good opportunities for promotion due to company's rapid expansion.

    Cons

    No training so you're expected to learn everything yourself as you go along. Expect you to dedicate your life to the company with total obsession. Most fulfilment centres are in the middle of nowhere.

    Advice to ManagementAdvice

    Increase your attention span - as soon as one project is announced and partially started the focus goes on to the next big thing without ever having finished the first.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A real mixed bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Manager  in  London, England
    Current Employee - Software Development Manager in London, England

    I have been working at Amazon.com full-time for more than a year

    Pros

    The people are fantastic - the recruitment process ensures you'll get excellent, technically skilled, challenging colleagues. The technology is brilliant - Amazon as a whole really leads with the standard of internal technology. Working in the Glasshouse means you're working on Amazon Instant Video, which is a very sexy (and interesting) product.

    Cons

    Your experience will vary massively depending on who manages you. Management standards are wildly inconsistent, and some of the most senior managers display surprisingly amateurish leadership skills.

    The culture is very bureaucratic - expect to deal in wordy narrative documents for everything from feature specs to promotion justification. The constant priority shifts mean teams don't actually deliver a lot. The operational support required means a lot of engineers spend a week every month getting woken up in the middle of the night on a regular basis.

    Advice to ManagementAdvice

    Allow engineers to actually build stuff.

    Make sure senior management actively prioritise programs which affect the whole department.

    Care a little more about your staff.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    A lot of reporting, poor management, but great package.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amazon.com full-time for more than a year

    Pros

    - Package: good salary, RSUs
    - I learned a lot
    - Looks good on your CV (very selective & successful)
    - Brand awareness (clients)

    Cons

    - Poor management: ex Boston Consulting Group mainly, they don't care about their staff nor HR
    - Extremely political: directors and category leaders use deep dives, financial reviews (operational plan), pricing reviews and backgrounds check (business school, consulting) to promote or to get rid off employees
    - Data centric / mental: analysing spikes or drops in base points even when it's not relevant (just a couple of units sold, or analysing sales over a couple of hours only on a very specific day: WoW and YoY!)
    - Workload: up to 60 hours per week, including Sundays (the data is processed on Saturdays so you receive business reports on Sunday morning and questions from the management on Sundays afternoon / evening)

    Advice to ManagementAdvice

    It works, so not sure why they should change anything. It's just horrible for most employees / high turnover the first 2 years.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Global leader in their field

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Pros

    Good technology, amazing brand for your CV

    Cons

    They are all about politics...The management doesn't care about employees which is a big mistake

    Advice to ManagementAdvice

    Employees shouldn't just be puppets/robots to use.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    Can get lost in the company and heavily performance monitored

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Amazon.com full-time

    Pros

    Ok salary with shares. Nice colleagues.

    Cons

    Can get stuck in a rut with you career. Daily repetitive tasks with not much variation. Yearly performance is very taxing and difficult to get promotion.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 3 people found this helpful  

    They claim frugality is their main value - you'd better believe it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Lead  in  Slough, Berkshire, South East England, England
    Current Employee - Project Lead in Slough, Berkshire, South East England, England

    I have been working at Amazon.com full-time for more than 5 years

    Pros

    Great learning opportunities. They prefer to recruit internally, so once you're in, it is possible to take your career to the next step. Virtually everyone you come across outside of work is an Amazon customer, usually a happy one - it is true that the level of customer service is something to feel proud of.

    Cons

    Absolute lack of transparency from Management, and very, very corporate environment - you've got to be ready to say you've got 'Amazon DNA'. As mentioned in the title, frugality is one of their core values, and it is one that applies to employees at all level. Salaries aren't amazing, and there are very few perks. In the team I worked with the turnover was very high, which was worrying.

    Advice to ManagementAdvice

    Retain your skilled staff! And be generous, at least a little.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Get on the Cloud Computing Wave (although it comes at a BIG price)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Slough, Berkshire, South East England, England
    Current Employee - Account Manager in Slough, Berkshire, South East England, England

    I have been working at Amazon.com full-time for more than a year

    Pros

    1. You will get experience from the top cloud computing company out there, it's months ahead of the competition (Microsoft are catching up)
    2. Most customer centric company I've ever worked for
    3. You will learn where technology is headed for the next 10+ years
    4. This job will set you up for your next job - Most sales people leave after 18-24 months, many employees actually call it a "Cloud MBA" since it will open up many opportunities after your initial 12 months there.
    5. Getting a meeting with new customers is a lot easier than any other company I've worked for (people really do love the Amazon brand)

    Cons

    1. Very poor compensation and benefits (Most employees I've talked to took a pay cut to join AWS)
    2. Least employee centric company I've worked for (employees are treated as a commodity)
    3. Reaching your sales quota has to do a lot more with luck and there is no real science that goes into calculating it
    4. You won't get any "real" professional development training
    5. Be prepared to be heavily micro managed
    6. Highly immature and condescending management team
    7. You will spend more time attending territory reviews, building account plans and will be attending internal meetings, rather than meeting with customers.

    Advice to ManagementAdvice

    There is a massive skills gap in the middle management and top level management. You need to either change them or train them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Dire to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate, Ambassador Picker, Packer, Sorter Etc  in  Swansea, Wales
    Current Employee - Associate, Ambassador Picker, Packer, Sorter Etc in Swansea, Wales

    I have been working at Amazon.com as a contractor for less than a year

    Pros

    NONE its a living hell

    Cons

    Slave labour and barely legal terms of employment

    Advice to ManagementAdvice

    Treat your staff as you wish to be treated yourself. Fair breaks, and conditions would be a start.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    AWS should be the greatest company in the world...but its not!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  Slough, Berkshire, South East England, England
    Former Employee - Account Manager in Slough, Berkshire, South East England, England

    I worked at Amazon.com full-time for more than a year

    Pros

    Innovation is constant, great customer loyalty to Amazon. Opportunity to work on Technology that is bleeding edge. Market leader in IaaS

    Cons

    Heavily Micro managed, no development, no training, no support from middle management.
    Indecisive management who do not even follow their own "Leadership Principles" Success is never celebrated.
    Employee dissatisfaction is very high hence the churn!

    Advice to ManagementAdvice

    Improve the culture by having less of the micro management, treat your people with respect and allow them to breathe and express themselves. Follow your own leadership principles to the latter!! Colleagues I spoke to said they are waiting to achieve their "2 Year MBA" and will move on...is that right? NO it is not its not good for the company and not good for the customer! so where is your customer obsession?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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