Amazon.com

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Amazon.com Reviews

Updated 26 November 2014
Updated 26 November 2014
3,865 Reviews
3.4
3,865 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amazon.com Chairman, President, and CEO Jeff Bezos
Jeff Bezos
2,628 Ratings

Review Highlights

Pros
  • You can definitely learn a lot in short spam in Amazon as they make you work a lot (in 118 reviews)

  • Density of talent: Some really smart people spoiling their careers here (in 352 reviews)


Cons
  • Company is not at all sorry to screw people's work-life balance for itself to excel (in 636 reviews)

  • There is literally no work life balance inside this company (in 145 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Amazon Warehouse Operative

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amazon.com as a contractor (less than an year)

    Pros

    Working for a leading brand and global company

    Cons

    A dehumanising experience where management treat staff like robots; this applies to 'warehouse operatives' working in the 'Fulfilment Centres'. There is very little job satisfaction to be had from the roles within the warehouse especially when the productivity targets are unrealistic.

    Advice to ManagementAdvice

    Treat warehouse staff with more compassion and you may find that productivity will increase and staff will not resent working there.

    Doesn't Recommend
    Positive Outlook
  2. 7 people found this helpful  

    "It's like doing an MBA on amphetamines."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head of Sales, UK in London, England
    Former Employee - Head of Sales, UK in London, England

    I worked at Amazon.com full-time (more than 3 years)

    Pros

    Amazon is an astonishing place to work. Highly meritocratic, with enormous weight given to KPIs and metrics, and letting data guide your way. The high hiring bar means that you'll genuinely be working with the smartest people around - I spent the first year trying not to be the dumbest guy in the room. The green field thinking is awesome - you can approach problems without constraints. The leadership principles are also superb - they work, because Amazon uses them to guide and steer every part of the company, from hiring, to making strategic decisions, to resolving point issues - that makes them very, very powerful as a way to align an entire company. I also got to work with some of the best SVP/management talent in the world.

    Cons

    Jeff Bezos - "You work smart, hard and long - and two out of three don't cut it. "

    The working hours can be appalling - I was doing 73-74 hours per week, and it's very unsympathetic towards anything outside work, like family. It's also quite an unsentimental business - people don't tend to build great personal relationships, or if they do, they can be jettisoned quite fast.

    Advice to ManagementAdvice

    Watch for burnout in your level 7 and 8 staff. Everyone's terrified of saying that the are taking too much on. In an offsite, after much beer, one person started quite bravely saying 'I'm working myself into the ground' and pretty much everyone sighed and agreed. These are some of the best and brightest, and Amazon can literally be killing them. A bit more understanding of that would be good for the company.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Not all bad, however no career progression what so ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Amazon Warehouse Worker in Doncaster, England
    Former Employee - Amazon Warehouse Worker in Doncaster, England

    I worked at Amazon.com full-time (less than an year)

    Pros

    you get exercise. Also the pay isn't all bad

    Cons

    un social hours, lots of standing up, no respect etc.

    Advice to ManagementAdvice

    possibly add more incentives or more motivational ideas for people to work instead of just working towards the target

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Not like anywhere else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Site Merchandiser in Slough, Berkshire, South East England, England
    Former Employee - Site Merchandiser in Slough, Berkshire, South East England, England

    I worked at Amazon.com full-time (more than 3 years)

    Pros

    If work is the most important thing to you right now, Amazon UK is a good place to do it. Incredibly fast pace of growth means a large amount of varied and interesting projects to take responsibility in with equally driven people. However you'll be expected to juggle this alongside your day-to-day role with no impact on your category deliverables, hence the need to be able to absolutely dedicate yourself to the job if you want to get anywhere and not have a breakdown. You will give up plenty of evenings and weekends if you intend to be there for a few years.

    Promotion can be achieved but you need to be political - identify tools or fixes that will improve most categories, figure out a scalable way to deliver them and start shouting about them. Peer reviews and cross-category influence are key to progression whatever level you're at. True of every company to an extent, but you'll quickly see how Amazon takes that and everything else to the nth degree.

    Cons

    The demanding environment combined with the relative rarity of promotions means that many level 6 and 7 managers are hired from outside the company rather than being promoted from within. The effect of this limits continuity planning and actually attracts some very average managers, because Amazon isn't like most workplaces. If you end up with a one of the poorer managers, you're going to struggle. Make sure you speak to/meet your prospective manager before agreeing to join a category.

    Advice to ManagementAdvice

    You seem to be doing fine so far.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    BHX1

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Warehouse Associate in Rugeley, England
    Current Employee - Warehouse Associate in Rugeley, England

    I have been working at Amazon.com full-time (more than an year)

    Pros

    Decent pay for the work that is involved... Plenty of help from certain other people when needed... Good lead who is always fair and listens to individuals cercumstances

    Cons

    Quite often shot handed in the area I work and request for extra people to help when busy are often ignored or refused

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Challenge work but changing the world

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in London, England
    Current Employee - Sales in London, England

    I have been working at Amazon.com full-time (more than an year)

    Pros

    growth company
    Challenges - new./interesting stuff
    Customers
    Team - nice people, hard working

    Cons

    Long Hours
    Lots on to do list

    Advice to ManagementAdvice

    Invest in more headcount

    Recommends
    Positive Outlook
    Approves of CEO
  8. 3 people found this helpful  

    The worst employer ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - A Manager in No Man's Heath, England
    Former Employee - A Manager in No Man's Heath, England

    I worked at Amazon.com full-time (more than 3 years)

    Pros

    There are none, it all seems great if you can get through the tough interview process but trust me you don't want to work for them.

    Cons

    These guys suck you in and spit you out. They have no regard for loyalty, everyone is looking over their shoulder and looking to stitch each other up. And the Americans think that UK is the 52nd state even if you are out of work take my advice and don't work for them, they don't deserve your talent.

    Advice to ManagementAdvice

    Get out while you have the chance because management is always the first to be churned

    Doesn't Recommend
    Positive Outlook
  9. 11 people found this helpful  

    Burnout factory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Development Engineer in London, England
    Former Employee - Software Development Engineer in London, England

    I worked at Amazon.com full-time (more than an year)

    Pros

    I learned a lot. Amazon employs some very smart people who've done good work solving some very hard problems. If you want to know about scaling, look no further.

    There's no question that having Amazon on your CV is good for your career.

    Cons

    Poor direction from senior management who couldn't decide what they wanted.

    Bureaucracy. Oh, the bureaucracy.

    Politics. Woe betide you if you worked in a group or on a project that senior management didn't find sexy.

    Churn. Despite intensive recruiting, people left faster than they could be replaced. The hiring bar was rightly high, but there were too many ways to fail the interview for spurious and/or arbitrary reasons. The recruitment process may work better in Seattle where Amazon is one of the biggest names in town, but the competition for developers in London is too intense. There are other prestige tech giants, there are big media companies, there are startups, there are banks with deep pockets. In this environment, Amazon can't turn down good people and meet its hiring needs (and indeed, they had to import lots of staff from Seattle to keep the office afloat).

    On-call. Being woken up in the middle of the night got very old after a while.

    And finally, the kicker: work-life balance. The company pretty much destroyed a few of my colleagues. Amazon are very good at using guilt to get people to work all the hours God sends, for no particular reward. At the end of one spectacularly hellish project, everyone got -- a T-shirt. Not the best way to make your employees feel valued.

    Advice to ManagementAdvice

    Decide on your product road map *before* sending your development teams on death marches.

    Admit that London is a different labour market to Seattle and act accordingly. It's hard to get things done when half your colleagues have left and there's nobody to take their place.

    Don't treat staff as disposable tools to burn out and throw away. It's not nice and it's not good for your business either.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    High pressure, medium reward

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Team Member
    Former Employee - Human Resources Team Member

    I worked at Amazon.com full-time (more than 5 years)

    Pros

    Great place to build experience develop quickly

    Cons

    Annual review process with a forced distribution curve causes cultural issues in teams. The work-life balance is very poor due to the high expectations on each role and managers are not given the time and freedom to manage leading to dissatisfaction across all levels. Current focus is on externally bringing in skills rather than developing our existing internal talent.

    Advice to ManagementAdvice

    Obsess over your great employees in the same way you obsess over your customers.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11.  

    Very metric driven company, sometimes to the point where it becomes irrational. Many opportunities within the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com as a contractor (less than an year)

    Pros

    Good on the CV
    Become comfortable with data
    The experience is what you make of it, you can do as much work out of your remit as you want

    Cons

    Can be too metrics driven
    Can be overworked
    Very frugal company, will hire as little people as possible meaning workload can be unmanageable.

    Recommends
    Neutral Outlook

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