Amazon.com Reviews

Updated 19 September 2014
Updated 19 September 2014
3,510 Reviews
3.3
3,510 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amazon.com Chairman, President, and CEO Jeff Bezos
Jeff Bezos
2,431 Ratings

Review Highlights

Pros
  • Good opportunity to learn a lot in a particular area of software development (in 101 reviews)

  • Density of talent: Some really smart people spoiling their careers here (in 306 reviews)


Cons
  • Company is not at all sorry to screw people's work-life balance for itself to excel (in 540 reviews)

  • There is literally no work life balance inside this company (in 125 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    SDE in London

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Development Engineer I  in  London, England
    Former Employee - Software Development Engineer I in London, England

    I worked at Amazon.com full-time for more than a year

    Pros

    Good Software Engineering processes. You will learn a lot while working at Amazon that will be useful for the rest of your career.

    Smart people working there.

    Cons

    Job title deflation. I'm not usually bothered by things like job titles, but after many years in the same role, it can cause real problems with your career. It also means that you are underpaid compared to other companies. Getting a promotion appears to be close to impossible.

    As others have said, long hours are the norm. As well as being on call one week a month. The office being in an unpopular location in the city didn't help with the commuting time.

    Advice to ManagementAdvice

    The Seattle interview process doesn't work well in London. People aren't used to studying for an interview for a couple of months before getting a job here like they do in the states, as well as the sheer number of tech companies here meaning that Amazon can't afford to be as choosy.

    The amount of churn going on in the office isn't normal, even for Amazon.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Dire to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate, Ambassador Picker, Packer, Sorter Etc  in  Swansea, Wales
    Current Employee - Associate, Ambassador Picker, Packer, Sorter Etc in Swansea, Wales

    I have been working at Amazon.com as a contractor for less than a year

    Pros

    NONE its a living hell

    Cons

    Slave labour and barely legal terms of employment

    Advice to ManagementAdvice

    Treat your staff as you wish to be treated yourself. Fair breaks, and conditions would be a start.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    A company constantly failing to meet it's values & principles, by far the worst company I have ever worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Manager  in  London, England
    Current Employee - Shift Manager in London, England

    I have been working at Amazon.com full-time for more than a year

    Pros

    Salary & benefits are excellent.

    Cons

    Senior Managers work to personal agendas, the work/life balance is non-existent with scant regard for the impact this has on the associate. The HR function is too distant and does not support the associates, nor provides balance between Senior Managers and the workforce. HR is too stand off and fails to address concerns in a timely manner which ultimately leads to small problems becoming bigger issues - firefighting seems to be the preferred method of working.

    Owing to the high reliance of Agency Staff, many Managers see this workforce as disposable and league tables for who sack the most agency staff is the order of the day - pretty much sums up the mentality and approach really. Progression and development depends on who you know, not what skills, attributes and strengths you have. If you speak out you become a social outcast and ostracised from the daily workings of the company, despite having the backbone to do this is one of the company’s core principles. Infrastructure is outdated and despite being one of the fastest growing companies turning over billions of dollars of profit every year, most projects and developments are deployed on a shoestring. IT is prehistoric and needs updating, culture and discipline is in general draconic and abused. Associate morale is little more than a pipe dream and it seems the unhappier you are, the less they will seek to resolve it. So if you want to work excessively long hours, for little or no reward, feel unappreciated, unvalued and be little more than a number……….step right up for a slice of Amazon life!!!

    Advice to ManagementAdvice

    Listen to your colleagues, uphold the company values and ethos and accept the feedback passed on. This is the most effective way to improve, progress and expand. Deal with the Senior Managers who have little to do with their time than inflate their overly exaggerated egos and pursue their own agendas. Work/Life balance means there should be a balance on both sides - hence the use of the word balance. The workforce you have deserve time with their families and friends and the freedom to feel they are not being punished for requesting this. Learn from the blogs and forums you create, when a customer says they are not happy, try to understand why and develop methods of preventing this in the future........compensation should always be your last resort.

    Above all else, sort out the low morale and work with the talent and skills you employed people for in the first place. If this means getting rid of a few selfish Senior Managers who have little time for development of the business and it's associates, so be it!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Hard but productive work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Manager  in  London, England
    Current Employee - Software Development Manager in London, England

    I have been working at Amazon.com full-time for more than 3 years

    Pros

    Get to impact a lot of customers on a regular basis, work with smart people, solve complex issues.

    Cons

    The work life balance need to be fixed in the London Development Centre, its running at an unsustainable pace at the moment

    Advice to ManagementAdvice

    Invest in the quality of what gets produced.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    insider review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations  in  Edinburgh, Scotland
    Current Employee - Operations in Edinburgh, Scotland

    I have been working at Amazon.com as an intern for less than a year

    Pros

    Amazing place to learn about operations

    Cons

    Noise about HR practices. People use to complain in some cities

    Advice to ManagementAdvice

    Focus on HR practices

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 5 people found this helpful  

    Great "we want you to be happy" business for customers; frugal, "love it or hate it" for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Vendor Manager  in  Slough, Berkshire, South East England, England
    Former Employee - Senior Vendor Manager in Slough, Berkshire, South East England, England

    I worked at Amazon.com full-time for less than a year

    Pros

    * Very strong focus on the customer (great but can be frustrating at times).
    * Great business model and everyone knows the brand.
    * Flat structure, no micromanaging / you are given a lot of ownership.
    * Reasonable pay (esp. given the work you are doing - see below)
    * Opportunity to cycle roles / departments every 18-24 months to keep developing / learning.

    Cons

    * Amazon in the UK is a retail company rather than a tech company (don't fool yourself into thinking it's like Google or has a start-up mentality)
    * VERY frugal business model e.g. horrible office in Slough and few meeting rooms which means (embarrassingly) you have to conduct external meetings in the cafeteria!
    * It seems the US office has all the perks.
    * Culture is real "love or hate" - generally quite bureaucratic and political. Very high churn - At interview, it was mentioned by different people repeatedly that people either stay for six months or 10 years (I stayed less than a year, although I know people who absolutely love it there - maybe the person you are or the department you work for?).
    * Amazon operates a lean operating model, heavily reliant on systems and managers have no juniors.
    * Real mix of people - some nice and hard-working but quite a few "coasting" doing the bare minimum which can mean it is difficult if you want to achieve and get things done and a few very incompetent / unpleasant / aggressive personalities that have been there for years and will never leave.
    * Flat structure, which means that you can move sideways but difficult to get promoted / grow. Titles are essentially meaningless and misleading (you are responsible for entire role / no delegation so you spend all your time fire-fighting and little time (if any) growing the business. Senior Vendor Manager = buyer in any other retail organisation).
    * No one seems to care how well you do and it has no effect on compensation. That, plus difficult environment (flat, political) for promotion means a poor incentive to work hard.
    * Work is very systems / data-driven and can be extremely mundane (e.g. answering customer complaint cases (like back and forth supplier to Amazon customer care employee to supplier to customer care employee etc etc) .
    * You're dumped in the deep end with a very sharp learning curve and no formal training other than you're expected to pick things up yourself or by asking people who have been there longer than you - would be fine ordinarily but there is no explanation of what you are actually meant to be doing (!!) and far too many systems with no explanations of how they work - No one takes accountability for new hires. Massively inefficient.
    * Takes about 3 months to master a role and then mundane work for the rest of your time in that position. If you really want to work there and want to get ahead, try to get into a growing area otherwise you're forgotten / it's more of a caretaker role...

    Advice to ManagementAdvice

    Treat your employees like you treat your customers?

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Work hard and improve everyday

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Process Manager  in  London, England
    Former Employee - Process Manager in London, England

    I worked at Amazon.com full-time for more than 3 years

    Pros

    Great compensation and perks. great opportunities if you have the drive

    Cons

    Long hours and that's the big challenge for work life balance.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Employee empowerment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com full-time

    Pros

    Employee empowerment, culture of continuous improvement visible in every aspect of the company, ample opportunities to improve the existing systems and processes. Power is in the data.

    Cons

    One has to be extra careful in managing work - life balance. Getting used to the amazon way of doing things might be a little daunting for a fresh starter. Compensation is not the best at all levels.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Pros

    good pay and good job

    Cons

    there is none at amazon

    Recommends
    Positive Outlook
    Approves of CEO
  11. 5 people found this helpful  

    Burns out good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Slough, Berkshire, South East England, England
    Current Employee - Account Manager in Slough, Berkshire, South East England, England

    I have been working at Amazon.com full-time for more than a year

    Pros

    Good brand name for your CV
    Lots of intelligent, hard-working people
    High turnover means lots of opportunities to move around

    Cons

    No work-life balance
    Chronically under-staffed due to attrition and poor hiring process
    Highly bureaucratic
    No training or development opportunities
    No investment in employees
    No reward for hard work - just more work to do!
    Very political culture: more about appearance than actual work so hard-workers tend to be the last to be rewarded
    Systemic bullying and back-stabbing
    Convoluted and wasteful interview process
    Convoluted and political promotion process
    Emphasis on targets rather than people management
    Very few experienced people in the company due to high turnover - no-one knows what's going on
    Unscalable systems held together with patches and workarounds
    Cheap and nasty office spaces with no recreational or "wind-down" space
    I have seen too many good people burn out here.

    Advice to ManagementAdvice

    Invest in a decent systems infrastructure instead of hiring highly qualified people to do data inputting for 2 years under extreme pressure until they give up and leave (frequently with no job to go to).
    Invest in your staff: don't kill the golden goose! Good people are not that easy to come by and you should cherish them while you have them instead of showing them the door the minute they stop telling you what you want to hear.
    Remember that most people who work / apply for Amazon are loyal customers as well - and they may not remain that way.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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