Amazon.com Reviews

Updated 31 October 2014
Updated 31 October 2014
3,736 Reviews
3.3
3,736 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amazon.com Chairman, President, and CEO Jeff Bezos
Jeff Bezos
2,557 Ratings

Review Highlights

Pros
  • You can definitely learn a lot in short spam in Amazon as they make you work a lot (in 115 reviews)

  • Density of talent: Some really smart people spoiling their careers here (in 340 reviews)


Cons
  • Company is not at all sorry to screw people's work-life balance for itself to excel (in 616 reviews)

  • There is literally no work life balance inside this company (in 140 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    insider review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations in Edinburgh, Scotland
    Current Employee - Operations in Edinburgh, Scotland

    I have been working at Amazon.com as an intern (less than an year)

    Pros

    Amazing place to learn about operations

    Cons

    Noise about HR practices. People use to complain in some cities

    Advice to ManagementAdvice

    Focus on HR practices

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 6 people found this helpful  

    Great "we want you to be happy" business for customers; frugal, "love it or hate it" for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Vendor Manager in Slough, Berkshire, South East England, England
    Former Employee - Senior Vendor Manager in Slough, Berkshire, South East England, England

    I worked at Amazon.com full-time (less than an year)

    Pros

    * Very strong focus on the customer (great but can be frustrating at times).
    * Great business model and everyone knows the brand.
    * Flat structure, no micromanaging / you are given a lot of ownership.
    * Reasonable pay (esp. given the work you are doing - see below)
    * Opportunity to cycle roles / departments every 18-24 months to keep developing / learning.

    Cons

    * Amazon in the UK is a retail company rather than a tech company (don't fool yourself into thinking it's like Google or has a start-up mentality)
    * VERY frugal business model e.g. horrible office in Slough and few meeting rooms which means (embarrassingly) you have to conduct external meetings in the cafeteria!
    * It seems the US office has all the perks.
    * Culture is real "love or hate" - generally quite bureaucratic and political. Very high churn - At interview, it was mentioned by different people repeatedly that people either stay for six months or 10 years (I stayed less than a year, although I know people who absolutely love it there - maybe the person you are or the department you work for?).
    * Amazon operates a lean operating model, heavily reliant on systems and managers have no juniors.
    * Real mix of people - some nice and hard-working but quite a few "coasting" doing the bare minimum which can mean it is difficult if you want to achieve and get things done and a few very incompetent / unpleasant / aggressive personalities that have been there for years and will never leave.
    * Flat structure, which means that you can move sideways but difficult to get promoted / grow. Titles are essentially meaningless and misleading (you are responsible for entire role / no delegation so you spend all your time fire-fighting and little time (if any) growing the business. Senior Vendor Manager = buyer in any other retail organisation).
    * No one seems to care how well you do and it has no effect on compensation. That, plus difficult environment (flat, political) for promotion means a poor incentive to work hard.
    * Work is very systems / data-driven and can be extremely mundane (e.g. answering customer complaint cases (like back and forth supplier to Amazon customer care employee to supplier to customer care employee etc etc) .
    * You're dumped in the deep end with a very sharp learning curve and no formal training other than you're expected to pick things up yourself or by asking people who have been there longer than you - would be fine ordinarily but there is no explanation of what you are actually meant to be doing (!!) and far too many systems with no explanations of how they work - No one takes accountability for new hires. Massively inefficient.
    * Takes about 3 months to master a role and then mundane work for the rest of your time in that position. If you really want to work there and want to get ahead, try to get into a growing area otherwise you're forgotten / it's more of a caretaker role...

    Advice to ManagementAdvice

    Treat your employees like you treat your customers?

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Work hard and improve everyday

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Process Manager in London, England
    Former Employee - Process Manager in London, England

    I worked at Amazon.com full-time (more than 3 years)

    Pros

    Great compensation and perks. great opportunities if you have the drive

    Cons

    Long hours and that's the big challenge for work life balance.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Employee empowerment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com full-time

    Pros

    Employee empowerment, culture of continuous improvement visible in every aspect of the company, ample opportunities to improve the existing systems and processes. Power is in the data.

    Cons

    One has to be extra careful in managing work - life balance. Getting used to the amazon way of doing things might be a little daunting for a fresh starter. Compensation is not the best at all levels.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 6 people found this helpful  

    Burns out good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Slough, Berkshire, South East England, England
    Current Employee - Account Manager in Slough, Berkshire, South East England, England

    I have been working at Amazon.com full-time (more than an year)

    Pros

    Good brand name for your CV
    Lots of intelligent, hard-working people
    High turnover means lots of opportunities to move around

    Cons

    No work-life balance
    Chronically under-staffed due to attrition and poor hiring process
    Highly bureaucratic
    No training or development opportunities
    No investment in employees
    No reward for hard work - just more work to do!
    Very political culture: more about appearance than actual work so hard-workers tend to be the last to be rewarded
    Systemic bullying and back-stabbing
    Convoluted and wasteful interview process
    Convoluted and political promotion process
    Emphasis on targets rather than people management
    Very few experienced people in the company due to high turnover - no-one knows what's going on
    Unscalable systems held together with patches and workarounds
    Cheap and nasty office spaces with no recreational or "wind-down" space
    I have seen too many good people burn out here.

    Advice to ManagementAdvice

    Invest in a decent systems infrastructure instead of hiring highly qualified people to do data inputting for 2 years under extreme pressure until they give up and leave (frequently with no job to go to).
    Invest in your staff: don't kill the golden goose! Good people are not that easy to come by and you should cherish them while you have them instead of showing them the door the minute they stop telling you what you want to hear.
    Remember that most people who work / apply for Amazon are loyal customers as well - and they may not remain that way.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Pros

    good pay and good job

    Cons

    there is none at amazon

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great fast paced business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources
    Former Employee - Human Resources

    I worked at Amazon.com full-time (more than 3 years)

    Pros

    Autonomy and relative autonomy in European teams
    Pace of growth and innovation
    Opportunity to work internationally
    Do cool stuff!

    Cons

    Old hands in the business in surprisingly senior roles - limited external experience and decision making can be chaotic
    Frugality as business value - not much team atmosphere and environment
    Pace means career progression can be limiting - EU structure has key roles in Luxembourg

    Advice to ManagementAdvice

    Give back to the teams more

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    amazon

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Pros

    employee focused, creative environment and fun

    Cons

    low pay, demandincg works chedule

  10. 5 people found this helpful  

    I have worked just over a year at Amazon now in Customer Service and I feel that you are just a robot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate
    Current Employee - Customer Service Associate

    I have been working at Amazon.com part-time (more than an year)

    Pros

    The Shares and benefits you get are good if you stay 2 years and looks good on your CV. Nice to deal with customers and help them.

    Cons

    I do not know many people who have managed to stay the 2 years at Amazon. It is a stress factory and you are not allowed to think for yourself it seems. Have to get authorisation for too many things. Supposed to be a place where the customer comes first - what about the employees I ask!!!

    Advice to ManagementAdvice

    Be good to your people and not treat them like they are well beneath you. For people to be productive they have to be happy. Without good employees which you do have already, you won't have a reputable organisation. I believe people are key to a business. You have to learn to appreciate them and treat them like people.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    management changes too often ;not always creating positive culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Warehouse Associate in Peterborough, England
    Current Employee - Warehouse Associate in Peterborough, England

    I have been working at Amazon.com full-time (more than 3 years)

    Pros

    promising,secure job,business trips, a huge variety of jobs.

    Cons

    No bonuses for level 1 associates,management changes too often.

    Advice to ManagementAdvice

    Threat all associates respectively and equally despite role within organization

    Recommends
    Neutral Outlook
    Approves of CEO

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