Amazon.com Reviews

Updated 29 August 2014
Updated 29 August 2014
3,564 Reviews

3.3
3,564 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amazon.com Chairman, President, and CEO Jeff Bezos
Jeff Bezos
2,480 Ratings

Review Highlights

Pros
  • Good opportunity to learn a lot in a particular area of software development (in 101 reviews)

  • Density of talent: Some really smart people spoiling their careers here (in 306 reviews)


Cons
  • Company is not at all sorry to screw people's work-life balance for itself to excel (in 540 reviews)

  • There is literally no work life balance inside this company (in 125 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    management changes too often ;not always creating positive culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Warehouse Associate  in  Peterborough, England
    Current Employee - Warehouse Associate in Peterborough, England

    I have been working at Amazon.com full-time for more than 3 years

    Pros

    promising,secure job,business trips, a huge variety of jobs.

    Cons

    No bonuses for level 1 associates,management changes too often.

    Advice to ManagementAdvice

    Threat all associates respectively and equally despite role within organization

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 3 people found this helpful  

    I have worked just over a year at Amazon now in Customer Service and I feel that you are just a robot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate
    Current Employee - Customer Service Associate

    I have been working at Amazon.com part-time for more than a year

    Pros

    The Shares and benefits you get are good if you stay 2 years and looks good on your CV. Nice to deal with customers and help them.

    Cons

    I do not know many people who have managed to stay the 2 years at Amazon. It is a stress factory and you are not allowed to think for yourself it seems. Have to get authorisation for too many things. Supposed to be a place where the customer comes first - what about the employees I ask!!!

    Advice to ManagementAdvice

    Be good to your people and not treat them like they are well beneath you. For people to be productive they have to be happy. Without good employees which you do have already, you won't have a reputable organisation. I believe people are key to a business. You have to learn to appreciate them and treat them like people.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Overall good experience in the office environment, good interactions but not so good progress opportunities available.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Risk  in  Slough, Berkshire, South East England, England
    Former Employee - Risk in Slough, Berkshire, South East England, England

    I worked at Amazon.com full-time for more than 3 years

    Pros

    Good working culture, lot's of smart people, good office parties.

    Cons

    Little or no career progression and development available.

    Advice to ManagementAdvice

    Shape up career progression and salaries for lower level staff.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 13 people found this helpful  

    Customer obsessed but no interest in its own employees! Shockingly political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Manager  in  Slough, Berkshire, South East England, England
    Former Employee - Human Resources Manager in Slough, Berkshire, South East England, England

    I worked at Amazon.com full-time for more than a year

    Pros

    Good brand for your CV

    Cons

    Very political , you will get one if you are friends with the right people.
    People are stretched to the maximum and pushed to the limit. Often employees are off with migraines , stress and no one really cares about their well-being. The HR department is set up to mainly serve the leaders and not the people. Very arrogant leaders who do not care about employees but only obsess over data and numbers. Everything is done to serve the external customers and nothing is done for the hard working people. You are expected to work day and night, no work life balance and no recognition. Poor management style, this cannot be sustained. People come and go because they hate working in such an environment.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    FBA Team: Unprofessional, unethical and horrible place to work, very high staff turn over due to management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - FBA: Partner Buyer Manager (Basically Sales Executive )  in  Slough, Berkshire, South East England, England
    Former Employee - FBA: Partner Buyer Manager (Basically Sales Executive ) in Slough, Berkshire, South East England, England

    I worked at Amazon.com full-time for less than a year

    Pros

    The name looks good on your CV

    Cons

    All about number and data, management care nothing about their employees or their welfare. You are just a number and worked to the bone, HR will do nothing for you but show you the door when you slightly slip. No compassion given for personal circumstances i.e death I family, health. False promise of career progression in all merchant services, I worked for both FBA and M@

    Advice to ManagementAdvice

    Care about your employees and stop the false care free 'tech creative' atmosphere, stop managing staff my fear.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Clever people, sociable hours, great pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  London, England
    Current Employee - Account Executive in London, England

    I have been working at Amazon.com full-time for more than a year

    Pros

    - Clever people
    - Sociable hours
    - Great pay
    - Great location (central London)

    Cons

    - Over worked
    - Not enough support from management

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Merchant services/Webstore department has no opportunity for progression.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Program Manager  in  Slough, Berkshire, South East England, England
    Current Employee - Technical Program Manager in Slough, Berkshire, South East England, England

    I have been working at Amazon.com full-time for more than a year

    Pros

    Amazon brand on your resume.

    Cons

    There is no opportunity for progression within Merchant services. Management is not keen to see their team members to progress. No salary increments. No bonus. Share allocation taxed at US rate of 50%.

    Advice to ManagementAdvice

    Invest more in your people - more training, salary increments, opportunities for advancements.

    Doesn't Recommend
    Positive Outlook
  9. 1 person found this helpful  

    Great company but work-life balance needs to be seriously looked at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cs MANAGER  in  Edinburgh, Scotland
    Former Employee - Cs MANAGER in Edinburgh, Scotland

    I worked at Amazon.com full-time for more than 5 years

    Pros

    Get to work with some real smart and focused people that you can learn from. Great opportunity if you work hard. Opportunity to travel if you work hard and are in a role where travel may be needed. Proud to work for such an innovative company.

    Cons

    Too political and management play favourites. If you are "in" with the "in crowd" then you will be looked after. Senior management don't know what is happening in the front line, they think they do but are too far away from what people think. Year over year AIS and/or Pulse survey bring up the same failings but work done to fix issues is never fully implemented, this becomes frustrating and demoralising. Lack of or insufficient training in all roles I was invovled in.

    Advice to ManagementAdvice

    Reach out to the leads and managers if you are looking to improve the CSA experience, engage them fully throughout processes and any change. Communicate everything better and be more transparent. Do not tolerate favouritism and cliques.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 12 people found this helpful  

    Great being a customer, terrible being an employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Manager  in  Milton Keynes, England
    Former Employee - Human Resources Manager in Milton Keynes, England

    I worked at Amazon.com full-time for more than a year

    Pros

    Minimal, Good brand on your CV.

    Cons

    Expectation to work all hours of the day - way beyond the norm of reasonable. People were expected to work evenings, weekends, whilst on holidays etc. I also agree with another review that mentioned about the rapid growth - whilst existing employees were expected to suck up the double or triple workload this created.
    I understand the values - but they took frugality to another level. I have never worked anywhere quite so shabby, it made me depressed walking into the office every day.

    Advice to ManagementAdvice

    Follow your own advice - you claim to be customer centric - what about thinking about the employees in that every now and then?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Good Company - Production Operative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Operative
    Former Employee - Production Operative

    I worked at Amazon.com as a contractor for more than a year

    Pros

    Can contribute in ways that will effect business procedure.
    Constant Feedback
    Willing to teach you the processes
    Good permanent staff

    Cons

    No flexible hours, the temping culture lowers moral and creates an us and them culture at times
    Ideas are sometimes overlooked because of the procedure that takes place and your status on the hierarchy.
    Lack of switching process can lead to a boring environment and short sighted view on some processes, this is being combated however.

    Advice to ManagementAdvice

    Have more flexible hours to suit more lifestyles,

    Recommends
    Neutral Outlook
    Approves of CEO

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