Amazon.com Reviews

Updated 20 October 2014
Updated 20 October 2014
3,666 Reviews
3.3
3,666 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amazon.com Chairman, President, and CEO Jeff Bezos
Jeff Bezos
2,516 Ratings

Review Highlights

Pros
  • You can definitely learn a lot in short spam in Amazon as they make you work a lot (in 112 reviews)

  • Density of talent: Some really smart people spoiling their careers here (in 331 reviews)


Cons
  • Company is not at all sorry to screw people's work-life balance for itself to excel (in 599 reviews)

  • There is literally no work life balance inside this company (in 138 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    FBA Team: Unprofessional, unethical and horrible place to work, very high staff turn over due to management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - FBA: Partner Buyer Manager (Basically Sales Executive ) in Slough, Berkshire, South East England, England
    Former Employee - FBA: Partner Buyer Manager (Basically Sales Executive ) in Slough, Berkshire, South East England, England

    I worked at Amazon.com full-time (less than an year)

    Pros

    The name looks good on your CV

    Cons

    All about number and data, management care nothing about their employees or their welfare. You are just a number and worked to the bone, HR will do nothing for you but show you the door when you slightly slip. No compassion given for personal circumstances i.e death I family, health. False promise of career progression in all merchant services, I worked for both FBA and M@

    Advice to ManagementAdvice

    Care about your employees and stop the false care free 'tech creative' atmosphere, stop managing staff my fear.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Merchant services/Webstore department has no opportunity for progression.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Program Manager in Slough, Berkshire, South East England, England
    Current Employee - Technical Program Manager in Slough, Berkshire, South East England, England

    I have been working at Amazon.com full-time (more than an year)

    Pros

    Amazon brand on your resume.

    Cons

    There is no opportunity for progression within Merchant services. Management is not keen to see their team members to progress. No salary increments. No bonus. Share allocation taxed at US rate of 50%.

    Advice to ManagementAdvice

    Invest more in your people - more training, salary increments, opportunities for advancements.

    Doesn't Recommend
    Positive Outlook
  3. 1 person found this helpful  

    Clever people, sociable hours, great pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in London, England
    Current Employee - Account Executive in London, England

    I have been working at Amazon.com full-time (more than an year)

    Pros

    - Clever people
    - Sociable hours
    - Great pay
    - Great location (central London)

    Cons

    - Over worked
    - Not enough support from management

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great company but work-life balance needs to be seriously looked at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cs MANAGER in Edinburgh, Scotland
    Former Employee - Cs MANAGER in Edinburgh, Scotland

    I worked at Amazon.com full-time (more than 5 years)

    Pros

    Get to work with some real smart and focused people that you can learn from. Great opportunity if you work hard. Opportunity to travel if you work hard and are in a role where travel may be needed. Proud to work for such an innovative company.

    Cons

    Too political and management play favourites. If you are "in" with the "in crowd" then you will be looked after. Senior management don't know what is happening in the front line, they think they do but are too far away from what people think. Year over year AIS and/or Pulse survey bring up the same failings but work done to fix issues is never fully implemented, this becomes frustrating and demoralising. Lack of or insufficient training in all roles I was invovled in.

    Advice to ManagementAdvice

    Reach out to the leads and managers if you are looking to improve the CSA experience, engage them fully throughout processes and any change. Communicate everything better and be more transparent. Do not tolerate favouritism and cliques.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 4 people found this helpful  

    Associate Vendor Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Vendor Manager in Slough, Berkshire, South East England, England
    Former Employee - Associate Vendor Manager in Slough, Berkshire, South East England, England

    I worked at Amazon.com full-time (more than an year)

    Pros

    Exposure to variety of different vendors and industry practices

    Cons

    Admin role, very manual and repetitive.
    Lots of focus on metrics
    Not buying role.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Hardworking, frugal and innovative company. More work hard than play hard.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Vendor Manager in Slough, Berkshire, South East England, England
    Current Employee - Senior Vendor Manager in Slough, Berkshire, South East England, England

    I have been working at Amazon.com full-time (more than 3 years)

    Pros

    Opportunity to be part of something that is growing and the pace can be very exciting. Work with very smart people daily.

    Cons

    Hardworking, nit-picking culture. Some of the work practices are very 1980s. A lot of game playing and points scoring amongst senior leadership.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 14 people found this helpful  

    Great being a customer, terrible being an employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Manager in Milton Keynes, England
    Former Employee - Human Resources Manager in Milton Keynes, England

    I worked at Amazon.com full-time (more than an year)

    Pros

    Minimal, Good brand on your CV.

    Cons

    Expectation to work all hours of the day - way beyond the norm of reasonable. People were expected to work evenings, weekends, whilst on holidays etc. I also agree with another review that mentioned about the rapid growth - whilst existing employees were expected to suck up the double or triple workload this created.
    I understand the values - but they took frugality to another level. I have never worked anywhere quite so shabby, it made me depressed walking into the office every day.

    Advice to ManagementAdvice

    Follow your own advice - you claim to be customer centric - what about thinking about the employees in that every now and then?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Good Company - Production Operative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Operative
    Former Employee - Production Operative

    I worked at Amazon.com as a contractor (more than an year)

    Pros

    Can contribute in ways that will effect business procedure.
    Constant Feedback
    Willing to teach you the processes
    Good permanent staff

    Cons

    No flexible hours, the temping culture lowers moral and creates an us and them culture at times
    Ideas are sometimes overlooked because of the procedure that takes place and your status on the hierarchy.
    Lack of switching process can lead to a boring environment and short sighted view on some processes, this is being combated however.

    Advice to ManagementAdvice

    Have more flexible hours to suit more lifestyles,

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Very well respected company, with strong values.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Programmer Manager in London, England
    Current Employee - Programmer Manager in London, England

    I have been working at Amazon.com as a contractor (more than an year)

    Pros

    Fast paced environment, with lots going on in several country. Think for yourself and self-service attitude.

    Cons

    Help is not always at hand when you need it, due to the self-service attitude. Workforce spread over several countries can make meetings difficult.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 8 people found this helpful  

    Obsessed with growth with no time for their people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Online Marketing in Slough, Berkshire, South East England, England
    Current Employee - Online Marketing in Slough, Berkshire, South East England, England

    I have been working at Amazon.com full-time (more than an year)

    Pros

    Everyone who works here is very bright and driven so you never need to carry anyone - they'd get fired long before that
    Career progression - you can move around easily and change job functions which offers a lot of opportunity
    Customer focus - they genuinely put the customer first which is rare for a company this size

    Cons

    Culture is very stressful - most people work evenings and weekend. There's no work-life balance, even at the more junior levels.
    Management are poorly trained and over-stretched.
    Tools are clunky and frustrating - they don't have dedicated analysts so you have to pull your own data from multiple sources.
    Too much admin at all levels - even MBAs and past consultants are given crap tasks to do.

    Advice to ManagementAdvice

    Spend some time reshaping the company into what it should be 15 years down the line. Currently it's still working as a start up with dodgy hacks and patches, no policy and little structure. This can't be sustained.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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