Amazon.com Reviews

Updated 1 October 2014
Updated 1 October 2014
3,564 Reviews
3.3
3,564 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amazon.com Chairman, President, and CEO Jeff Bezos
Jeff Bezos
2,455 Ratings

Review Highlights

Pros
  • You can definitely learn a lot in short spam in Amazon as they make you work a lot (in 111 reviews)

  • Density of talent: Some really smart people spoiling their careers here (in 327 reviews)


Cons
  • Company is not at all sorry to screw people's work-life balance for itself to excel (in 589 reviews)

  • There is literally no work life balance inside this company (in 134 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Clever people, sociable hours, great pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  London, England
    Current Employee - Account Executive in London, England

    I have been working at Amazon.com full-time for more than a year

    Pros

    - Clever people
    - Sociable hours
    - Great pay
    - Great location (central London)

    Cons

    - Over worked
    - Not enough support from management

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Merchant services/Webstore department has no opportunity for progression.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Program Manager  in  Slough, Berkshire, South East England, England
    Current Employee - Technical Program Manager in Slough, Berkshire, South East England, England

    I have been working at Amazon.com full-time for more than a year

    Pros

    Amazon brand on your resume.

    Cons

    There is no opportunity for progression within Merchant services. Management is not keen to see their team members to progress. No salary increments. No bonus. Share allocation taxed at US rate of 50%.

    Advice to ManagementAdvice

    Invest more in your people - more training, salary increments, opportunities for advancements.

    Doesn't Recommend
    Positive Outlook
  3. 1 person found this helpful  

    Great company but work-life balance needs to be seriously looked at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cs MANAGER  in  Edinburgh, Scotland
    Former Employee - Cs MANAGER in Edinburgh, Scotland

    I worked at Amazon.com full-time for more than 5 years

    Pros

    Get to work with some real smart and focused people that you can learn from. Great opportunity if you work hard. Opportunity to travel if you work hard and are in a role where travel may be needed. Proud to work for such an innovative company.

    Cons

    Too political and management play favourites. If you are "in" with the "in crowd" then you will be looked after. Senior management don't know what is happening in the front line, they think they do but are too far away from what people think. Year over year AIS and/or Pulse survey bring up the same failings but work done to fix issues is never fully implemented, this becomes frustrating and demoralising. Lack of or insufficient training in all roles I was invovled in.

    Advice to ManagementAdvice

    Reach out to the leads and managers if you are looking to improve the CSA experience, engage them fully throughout processes and any change. Communicate everything better and be more transparent. Do not tolerate favouritism and cliques.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 13 people found this helpful  

    Great being a customer, terrible being an employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Manager  in  Milton Keynes, England
    Former Employee - Human Resources Manager in Milton Keynes, England

    I worked at Amazon.com full-time for more than a year

    Pros

    Minimal, Good brand on your CV.

    Cons

    Expectation to work all hours of the day - way beyond the norm of reasonable. People were expected to work evenings, weekends, whilst on holidays etc. I also agree with another review that mentioned about the rapid growth - whilst existing employees were expected to suck up the double or triple workload this created.
    I understand the values - but they took frugality to another level. I have never worked anywhere quite so shabby, it made me depressed walking into the office every day.

    Advice to ManagementAdvice

    Follow your own advice - you claim to be customer centric - what about thinking about the employees in that every now and then?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Good Company - Production Operative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Operative
    Former Employee - Production Operative

    I worked at Amazon.com as a contractor for more than a year

    Pros

    Can contribute in ways that will effect business procedure.
    Constant Feedback
    Willing to teach you the processes
    Good permanent staff

    Cons

    No flexible hours, the temping culture lowers moral and creates an us and them culture at times
    Ideas are sometimes overlooked because of the procedure that takes place and your status on the hierarchy.
    Lack of switching process can lead to a boring environment and short sighted view on some processes, this is being combated however.

    Advice to ManagementAdvice

    Have more flexible hours to suit more lifestyles,

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Associate Vendor Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Vendor Manager  in  Slough, Berkshire, South East England, England
    Former Employee - Associate Vendor Manager in Slough, Berkshire, South East England, England

    I worked at Amazon.com full-time for more than a year

    Pros

    Exposure to variety of different vendors and industry practices

    Cons

    Admin role, very manual and repetitive.
    Lots of focus on metrics
    Not buying role.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Hardworking, frugal and innovative company. More work hard than play hard.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Vendor Manager  in  Slough, Berkshire, South East England, England
    Current Employee - Senior Vendor Manager in Slough, Berkshire, South East England, England

    I have been working at Amazon.com full-time for more than 3 years

    Pros

    Opportunity to be part of something that is growing and the pace can be very exciting. Work with very smart people daily.

    Cons

    Hardworking, nit-picking culture. Some of the work practices are very 1980s. A lot of game playing and points scoring amongst senior leadership.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Very well respected company, with strong values.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Programmer Manager  in  London, England
    Current Employee - Programmer Manager in London, England

    I have been working at Amazon.com as a contractor for more than a year

    Pros

    Fast paced environment, with lots going on in several country. Think for yourself and self-service attitude.

    Cons

    Help is not always at hand when you need it, due to the self-service attitude. Workforce spread over several countries can make meetings difficult.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 15 people found this helpful  

    Jeff Makes Billions, you eat peanuts!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  London, England
    Current Employee - Account Manager in London, England

    I have been working at Amazon.com full-time for more than a year

    Pros

    Tbh I really cannot say much here, the 10% off was a pro.

    Cons

    Everything from the fatigued dull employees to the boring overstretch interview process, long hours, bad management I could continue for a while. This place really is just a 21st century sweat shop selling items from A to Z while we rip off the UK tax payer by withholding revenue. In closing if you want to go through a laborious interview process to work in a place where most of the time you are left to yourself with little interaction go for it. Well done Jeff in creating a zoo full of idiots while making billions in the process I salute the dull opportunities you created for us silly humans.

    Advice to ManagementAdvice

    You suck!

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. 7 people found this helpful  

    Obsessed with growth with no time for their people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Online Marketing  in  Slough, Berkshire, South East England, England
    Current Employee - Online Marketing in Slough, Berkshire, South East England, England

    I have been working at Amazon.com full-time for more than a year

    Pros

    Everyone who works here is very bright and driven so you never need to carry anyone - they'd get fired long before that
    Career progression - you can move around easily and change job functions which offers a lot of opportunity
    Customer focus - they genuinely put the customer first which is rare for a company this size

    Cons

    Culture is very stressful - most people work evenings and weekend. There's no work-life balance, even at the more junior levels.
    Management are poorly trained and over-stretched.
    Tools are clunky and frustrating - they don't have dedicated analysts so you have to pull your own data from multiple sources.
    Too much admin at all levels - even MBAs and past consultants are given crap tasks to do.

    Advice to ManagementAdvice

    Spend some time reshaping the company into what it should be 15 years down the line. Currently it's still working as a start up with dodgy hacks and patches, no policy and little structure. This can't be sustained.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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