Amdocs Reviews

Updated 25 August 2014
Updated 25 August 2014
1,056 Reviews

3.3
1,056 Reviews
Rating Trends

Recommend to a friend
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Amdocs President, CEO, and Director Eli Gelman
Eli Gelman
319 Ratings

Review Highlights

Pros
  • Work-life balance can easily be maintained in a company like Amdocs (in 66 reviews)

  • The work culture here is awesome, I never felt any type of pressure (in 97 reviews)


Cons
  • work life balance; employees are encouraged to work many extra hours and weekends (in 137 reviews)

  • Management seems proud that there is no work life balance (in 37 reviews)

More Highlights

Employee Reviews

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  1.  

    Overall good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amdocs full-time for more than 10 years

    Pros

    Enjoyed innovations, rewarded well. Higher management appreciative and opportunities do exist to progress.

    Cons

    Recent focus on training was well over due. Slightly difficult to retain depth of knowledge due to unrealistic expectations and too much non-technical processes to keep up with.

    Advice to ManagementAdvice

    Watch out for negativity which leads to low moral - people work to the best of their abilities when motivated, even if the job is stressful. Employees should choose to work in Amdocs because there is no where else they'd rather be. Sincere and talented people are assets and should never feel trapped.

    Negative Outlook
    No opinion of CEO
  2.  

    Lots of promises, poor delivery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Amdocs full-time for less than a year

    Pros

    Pay and benefits are good, although pay rises are small. I was in a company acquired by Amdocs and existing perks were honoured.
    Office environment good, with weekly fruit and delivery of snacks and small food items for staff.
    Amdocs seem keen to adopt new technologies, so potential chances to expand skills and learn new things.
    Amdocs offers training and online resources for learning

    Cons

    Amdocs is a massive 22000 person bureaucratic monster. Initial promises of training and career progression ended in nothing. Expect endless email invitations to pointless town hall meetings. For an IT company with a large IT dept and a dedicated dept handling mergers and acquisitions, the integration of our company into theirs was a mess, and this was not a unique experience as I heard of other companies that had also suffered poor experiences. In one case, they bought a company without realising the company had their own software platform. Their IT systems are a mess. Our IT manager was moved into pre-sales and an expensive contractor hired to do the exact same job. They are overly paranoid about security but then make mistakes like linking staff to the wrong personnel systems in their records, exposing personal information. Management and control of resources, servers, etc is very Israel-centric.

    Advice to ManagementAdvice

    Follow through on promises of career development and training. Put more trust in external managers. Sort out the IT department. Stop spamming staff with pointless emails.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Very aggressive organisation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Reading, England
    Current Employee - Anonymous Employee in Reading, England

    I have been working at Amdocs full-time for more than a year

    Pros

    Extremely good benefits in terms of medical

    Cons

    Cliques, very Israeli centric - a lot of good people say that they don't expect development opportunities because they are not Israeli. Above market pay but the shine of that wears off when you realize that they "own" you and will suck the life out of you.

    Advice to ManagementAdvice

    Your management culture will only get you so far.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Bureaucracy Gone Mad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Services  in  London, England
    Current Employee - Services in London, England

    I have been working at Amdocs full-time for more than 10 years

    Pros

    The company is very strong financially so therefore able to weather downturns and inject cash when needed.

    Cons

    Little career growth for those who would like to remain technical.
    Highly bureaucratic so getting anything achieved has to pass through many layers of management.
    Little empowerment with any decision having to pass through those above you.

    Advice to ManagementAdvice

    Empower and trust people to make decisions and therefore work in an agile manner
    Listen to what staff have to say. Some are experts in their field and their opinions are credible.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Very Satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Test Manager  in  Newbury, England
    Current Employee - Test Manager in Newbury, England

    I have been working at Amdocs full-time for more than 10 years

    Pros

    Very Satisfied with work life Balance and quality of work

    Cons

    Nothing i cna think of

    Advice to ManagementAdvice

    Very Satisfied

    Recommends
    Positive Outlook
  7.  

    Avoid Like the Plague

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Subject Matter Expert  in  London, England
    Current Employee - Senior Subject Matter Expert in London, England

    I have been working at Amdocs full-time for more than 5 years

    Pros

    I honestly cant think of any

    Cons

    Company has a hard working culture just don't expect overtime or standby payments for all your hard work. The yearly bonus is derisory and apparently arbitrarily allotted.
    You won't get any thanks, or training, or career progression or indeed any interest in your well being; work/life balance is non existent.
    Management style is, stereotypically, about what you'd expect for an Israeli company and largely involves being shouted at.
    Staff scuttlebutt has is that you need to be Jewish to get on at Amdocs; sadly this really does appear to be true.
    You'll be working on an outdated, proprietary software stack so even if you can convince someone to teach it too you (harder than it sounds), then it's absolutely no use anywhere but Amdocs.
    Based on previous examples redundancy is going to be statutory minimum so it's not worth waiting for that either.
    I'd have rated them lower than 1 if this site allowed.

    Advice to ManagementAdvice

    Perhaps try treating the goy as human beings?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Overall a good company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amdocs

    Pros

    Short term frequent Onsite travel to Israel, US and other locations.

    Cons

    Management... Favoritism and politics exist on a large scale.

    Recommends
  9.  

    Boring uninspiring place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  London, England
    Current Employee - Director in London, England

    I have been working at Amdocs full-time for more than a year

    Pros

    Very little but some of the people are okay

    Cons

    Amdocs is a boring uninspiring place to work that takes management of paralysis by analysis to a new level. Innovation is non existent and it's difficult to get anyone to make a decision on anything. Everyone is an expert on everything and are quick to give their oppinion but never contribute when any real work needs to be done..

    Advice to ManagementAdvice

    None!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    One word: Kafakesque

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amdocs full-time

    Pros

    They pay money. I like money. Since I've been there a long time it's fairly comfortable.. they do all the usual benefits, and some managers make an effort to try and keep people happy.

    Cons

    There seems to be a biannual rotation of senior managers who don't seem bothered with what the division does. Actually getting new development approved is near impossible unless a customer has already signed up money for it, so you are always behind the curve. Cost cutting on things like hardware is just insane. There is a management emphasis on working weekends even when there is no work to do, it just seems like a reflex. There is zero sense of direction or development, there is no desire to be the best or take on competitors from the management, presumably because these things are not in their control.

    Promotions are slightly less frequent than blue moons.

    Advice to ManagementAdvice

    Stop acting like cowards and show some actual vision.,

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Management run Amok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Consultant  in  Bath, England
    Current Employee - Principal Consultant in Bath, England

    I have been working at Amdocs full-time for more than 10 years

    Pros

    Basic salary is fine.
    Conservative financial management with large cash reserves, means company doesn't have to be reactionary to minor blips and issues.

    Cons

    Horrifically bureaucratic with process out-weighing function in every aspect.
    Technical ability/innovation completely unvalued both for the people with it and those trying to gain it.
    Very Israeli-centric
    No respect for work-life balance. I accept that occasionally in IT there will be 'crunch' times, but this is ridiculous.

    Advice to ManagementAdvice

    Identify the core people that produce things that customers actually pay you for.
    Shed 2/3 of the rest of the company. If you're in doubt as to what to retain, ask the people actually delivering what support they need and retain those that give it or try to. You're currently paying people to hinder them and just letting the excellent people resign and walk away. Basically you might have noticed top->down isn't working, so how about trying it the other way.

    When things go wrong, dive right down to the bottom to understand why and fix the issues (or not, it's your company). Please, don't just shuffle interchangeable managers/departments around every year and wonder why nothing improves. It's insulting to me and makes you look foolish to us.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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