Amdocs

  www.amdocs.com
  www.amdocs.com

Amdocs Reviews

Updated 15 December 2014
Updated 15 December 2014
1,176 Reviews
3.3
1,176 Reviews
Rating Trends

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Amdocs President, CEO, and Director Eli Gelman
Eli Gelman
369 Ratings

Review Highlights

Pros
  • Work-life balance can easily be maintained in a company like Amdocs (in 89 reviews)

  • Work culture is cool and good onsite opportunities but in specific projects (in 117 reviews)


Cons
  • In some projects the work life balance is too bad while in others it is too good (in 153 reviews)

  • Management seems proud that there is no work life balance (in 40 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Presales in Reading, England
    Current Employee - Presales in Reading, England

    I have been working at Amdocs full-time (more than 8 years)

    Pros

    Innovation focussed, rich customer base and integrated approach towards its products and services.strategic acquisition brought rich telco products under its umbrella to offer variety of solution.

    Cons

    Top management and all decision making is in Israel which makes it difficult to have speedier decision on the ground .

    Advice to ManagementAdvice

    Top management and all decision making is in Israel which makes it difficult to have speedier decision on the ground .top management need to bring in resources outside of Israel and from other companies to bring in a culture which enables the environment of trust among non Israelis that you have hope in this company to grow.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Would be nice to be trusted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Middle-manager in London, England
    Former Employee - Middle-manager in London, England

    I worked at Amdocs full-time (more than 5 years)

    Pros

    Pays relatively well with good benefits

    Cons

    Not trusted to meet customers without a chaperone
    No trust in middle management to make human resources decisions - everything dictated by global dictates without consideration of local customs
    No value seen in non-core products

    Advice to ManagementAdvice

    You pay your staff (especially your managers) well - stop micro-managing the and trust them to do their job.
    If you acquire a successful company to complement your current portfolio, understand what it does and how it is making money, Don't just run it into the ground through ignorance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Good place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Integrator in Reading, England
    Former Employee - Systems Integrator in Reading, England

    I worked at Amdocs full-time (more than 3 years)

    Pros

    Good bonuses
    Nice company events
    Family atmosphere

    Cons

    No personal life whatsoever...
    Not much of a knowledge transfer
    Most relocation positions are being given to cheap labor from India

    Advice to ManagementAdvice

    Pay more attention to employees needs

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Lots of promises, poor delivery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Amdocs full-time (less than an year)

    Pros

    Pay and benefits are good, although pay rises are small. I was in a company acquired by Amdocs and existing perks were honoured.
    Office environment good, with weekly fruit and delivery of snacks and small food items for staff.
    Amdocs seem keen to adopt new technologies, so potential chances to expand skills and learn new things.
    Amdocs offers training and online resources for learning

    Cons

    Amdocs is a massive 22000 person bureaucratic monster. Initial promises of training and career progression ended in nothing. Expect endless email invitations to pointless town hall meetings. For an IT company with a large IT dept and a dedicated dept handling mergers and acquisitions, the integration of our company into theirs was a mess, and this was not a unique experience as I heard of other companies that had also suffered poor experiences. In one case, they bought a company without realising the company had their own software platform. Their IT systems are a mess. Our IT manager was moved into pre-sales and an expensive contractor hired to do the exact same job. They are overly paranoid about security but then make mistakes like linking staff to the wrong personnel systems in their records, exposing personal information. Management and control of resources, servers, etc is very Israel-centric.

    Advice to ManagementAdvice

    Follow through on promises of career development and training. Put more trust in external managers. Sort out the IT department. Stop spamming staff with pointless emails.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Overall good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amdocs full-time (more than 10 years)

    Pros

    Enjoyed innovations, rewarded well. Higher management appreciative and opportunities do exist to progress.

    Cons

    Recent focus on training was well over due. Slightly difficult to retain depth of knowledge due to unrealistic expectations and too much non-technical processes to keep up with.

    Advice to ManagementAdvice

    Watch out for negativity which leads to low moral - people work to the best of their abilities when motivated, even if the job is stressful. Employees should choose to work in Amdocs because there is no where else they'd rather be. Sincere and talented people are assets and should never feel trapped.

    Negative Outlook
    No opinion of CEO
  7.  

    Very aggressive organisation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Reading, England
    Current Employee - Anonymous Employee in Reading, England

    I have been working at Amdocs full-time (more than an year)

    Pros

    Extremely good benefits in terms of medical

    Cons

    Cliques, very Israeli centric - a lot of good people say that they don't expect development opportunities because they are not Israeli. Above market pay but the shine of that wears off when you realize that they "own" you and will suck the life out of you.

    Advice to ManagementAdvice

    Your management culture will only get you so far.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Bureaucracy Gone Mad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Services in London, England
    Current Employee - Services in London, England

    I have been working at Amdocs full-time (more than 10 years)

    Pros

    The company is very strong financially so therefore able to weather downturns and inject cash when needed.

    Cons

    Little career growth for those who would like to remain technical.
    Highly bureaucratic so getting anything achieved has to pass through many layers of management.
    Little empowerment with any decision having to pass through those above you.

    Advice to ManagementAdvice

    Empower and trust people to make decisions and therefore work in an agile manner
    Listen to what staff have to say. Some are experts in their field and their opinions are credible.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Avoid Like the Plague

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Subject Matter Expert in London, England
    Current Employee - Senior Subject Matter Expert in London, England

    I have been working at Amdocs full-time (more than 5 years)

    Pros

    I honestly cant think of any

    Cons

    Company has a hard working culture just don't expect overtime or standby payments for all your hard work. The yearly bonus is derisory and apparently arbitrarily allotted.
    You won't get any thanks, or training, or career progression or indeed any interest in your well being; work/life balance is non existent.
    Management style is, stereotypically, about what you'd expect for an Israeli company and largely involves being shouted at.
    Staff scuttlebutt has is that you need to be Jewish to get on at Amdocs; sadly this really does appear to be true.
    You'll be working on an outdated, proprietary software stack so even if you can convince someone to teach it too you (harder than it sounds), then it's absolutely no use anywhere but Amdocs.
    Based on previous examples redundancy is going to be statutory minimum so it's not worth waiting for that either.
    I'd have rated them lower than 1 if this site allowed.

    Advice to ManagementAdvice

    Perhaps try treating the goy as human beings?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Very Satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Test Manager in Newbury, England
    Current Employee - Test Manager in Newbury, England

    I have been working at Amdocs full-time (more than 10 years)

    Pros

    Very Satisfied with work life Balance and quality of work

    Cons

    Nothing i cna think of

    Advice to ManagementAdvice

    Very Satisfied

    Recommends
    Positive Outlook
  11.  

    Overall a good company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amdocs

    Pros

    Short term frequent Onsite travel to Israel, US and other locations.

    Cons

    Management... Favoritism and politics exist on a large scale.

    Recommends

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