Amdocs

  www.amdocs.com
  www.amdocs.com

Amdocs Reviews

Updated 26 November 2014
Updated 26 November 2014
1,159 Reviews
3.3
1,159 Reviews
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Amdocs President, CEO, and Director Eli Gelman
Eli Gelman
364 Ratings

Review Highlights

Pros
  • Work-life balance can easily be maintained in a company like Amdocs (in 89 reviews)

  • Work culture is cool and good onsite opportunities but in specific projects (in 117 reviews)


Cons
  • In some projects the work life balance is too bad while in others it is too good (in 153 reviews)

  • Management seems proud that there is no work life balance (in 40 reviews)

More Highlights

Employee Reviews

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  1.  

    Boring uninspiring place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in London, England
    Current Employee - Director in London, England

    I have been working at Amdocs full-time (more than an year)

    Pros

    Very little but some of the people are okay

    Cons

    Amdocs is a boring uninspiring place to work that takes management of paralysis by analysis to a new level. Innovation is non existent and it's difficult to get anyone to make a decision on anything. Everyone is an expert on everything and are quick to give their oppinion but never contribute when any real work needs to be done..

    Advice to ManagementAdvice

    None!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    One word: Kafakesque

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amdocs full-time

    Pros

    They pay money. I like money. Since I've been there a long time it's fairly comfortable.. they do all the usual benefits, and some managers make an effort to try and keep people happy.

    Cons

    There seems to be a biannual rotation of senior managers who don't seem bothered with what the division does. Actually getting new development approved is near impossible unless a customer has already signed up money for it, so you are always behind the curve. Cost cutting on things like hardware is just insane. There is a management emphasis on working weekends even when there is no work to do, it just seems like a reflex. There is zero sense of direction or development, there is no desire to be the best or take on competitors from the management, presumably because these things are not in their control.

    Promotions are slightly less frequent than blue moons.

    Advice to ManagementAdvice

    Stop acting like cowards and show some actual vision.,

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Management run Amok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Consultant in Bath, England
    Current Employee - Principal Consultant in Bath, England

    I have been working at Amdocs full-time (more than 10 years)

    Pros

    Basic salary is fine.
    Conservative financial management with large cash reserves, means company doesn't have to be reactionary to minor blips and issues.

    Cons

    Horrifically bureaucratic with process out-weighing function in every aspect.
    Technical ability/innovation completely unvalued both for the people with it and those trying to gain it.
    Very Israeli-centric
    No respect for work-life balance. I accept that occasionally in IT there will be 'crunch' times, but this is ridiculous.

    Advice to ManagementAdvice

    Identify the core people that produce things that customers actually pay you for.
    Shed 2/3 of the rest of the company. If you're in doubt as to what to retain, ask the people actually delivering what support they need and retain those that give it or try to. You're currently paying people to hinder them and just letting the excellent people resign and walk away. Basically you might have noticed top->down isn't working, so how about trying it the other way.

    When things go wrong, dive right down to the bottom to understand why and fix the issues (or not, it's your company). Please, don't just shuffle interchangeable managers/departments around every year and wonder why nothing improves. It's insulting to me and makes you look foolish to us.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Hard work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consulting Manager in London, England
    Current Employee - Consulting Manager in London, England

    I have been working at Amdocs full-time (more than 10 years)

    Pros

    Freedom to do whatever you want. Can take on any role. Good exposure to Telecoms. Challenging environment with opportunity to learn on the job

    Cons

    Don't expect any reward even when you bring in new business! Too many divisions. Hard work but need to be self motivated to survive. Don't expect any in house training!

    Advice to ManagementAdvice

    Think globally

    Doesn't Recommend
    Positive Outlook
  6.  

    Bureaucracy gone mad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in London, England
    Current Employee - Software Engineer in London, England

    I have been working at Amdocs full-time (more than 3 years)

    Pros

    Decent salary to start with, but most likely because that's what I had when Amdocs bought the company I worked for. It certainly hasn't kept pace with inflation.
    Stable company with good bottom line - although I have no idea how the company makes money.

    Cons

    Bureaucracy gone mad, my sense of accomplishment as a developer is in achieving anything - despite the best efforts of processes and procedures to stop me.

    A very arrogant 'not invented here' attitude when it comes to development tools. Hugely insistent on customising tools - and then stuffing them up completely in the process. Xtra-C - I'm talking about you.

    Advice to ManagementAdvice

    Reduce management layers. Developers are vastly outnumbers by managers.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Senior Subject Matter Expert role job in Amdocs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Subject Matter Expert in Bath, England
    Current Employee - Senior Subject Matter Expert in Bath, England

    I have been working at Amdocs full-time (more than an year)

    Pros

    Lot of learning opportunity in latest tehnology.Good pay structure and lot of travel opportunity for people who like to work in different places.

    Cons

    Lot of work and project pressure all the time

    Advice to ManagementAdvice

    Work life balance in most of the projects is not upto the industry standard.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Professional, capable, with breadth of offering and good at managing change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Director in London, England
    Current Employee - Sales Director in London, England

    I have been working at Amdocs full-time (more than 3 years)

    Pros

    Its been flexible and work/life balance good
    There's a variety of solutions
    Strong Israeli exec management
    Professional and hard working colleagues
    Manage PR and financials very well

    Cons

    Unit management can be weak
    Slow integration / acquisition
    Big company = much politics = much delay
    Lots of big company processes
    No promotions/career management
    Lots of bossing mentality and fewer workers

    Advice to ManagementAdvice

    Keep up the town halls and communications
    Manage the staff you have, not just leavers and joiners
    Change the BIG Amdocs mentality

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Worked for Amdocs - worldwide

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Analyst in Hatfield, West Midlands, England
    Former Employee - Senior Business Analyst in Hatfield, West Midlands, England

    I worked at Amdocs as a contractor (more than an year)

    Pros

    Big company, big shoulders to lean on.

    Cons

    big company, elephant legs that move slowly.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Big projects, interesting and diverse workplace, but you're just a little cog in the machine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Bath, England
    Former Employee - Senior Software Engineer in Bath, England

    I worked at Amdocs full-time (more than 3 years)

    Pros

    Workplace with lots of diversity, projects with a great business value
    Work with people in international locations (India, Israel, UK, Ireland)

    Cons

    Budget-driven; projects stopped brutally because of a change of strategy
    Hard to grow technically, pushed into managing offshore projects.

    Advice to ManagementAdvice

    Stop offshoring everything; listen more to developers about their day to day struggles; allow innovation to come from the base

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    I imagine the work experience can be very different depending on which group you work in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Reading, England
    Current Employee - Anonymous Employee in Reading, England

    I have been working at Amdocs

    Pros

    Benefits are some of the best I've seen.
    Flexible work hours
    Ability to work from home
    Opportunity to experience different parts of the company

    Cons

    Very political - "escalations" at the drop of a hat
    Meetings about having meetings about what's going to be on the agenda of the next meeting
    Difficult to get your head around the different parts of the organization. Plus, it's constantly changing.

    Advice to ManagementAdvice

    Improve the PMI process to include newly acquired companies into the Amdocs fold more fully
    Set objectives that are complimentary across departments rather than conflicting.

    Doesn't Recommend
    No opinion of CEO

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