American Airlines

  www.aa.com
Work in HR? Unlock Free Profile

American Airlines Reviews

Updated 16 August 2014
Updated 16 August 2014
649 Reviews

3.1
649 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
29 Ratings

Review Highlights

Pros
  • Good flight benefits if you know how to roll the dice with non-reving (in 135 reviews)

  • working with some of the most experienced pilots in the industry, travel benefits (in 68 reviews)


Cons
  • The senior management is making it very difficult to want to stay (in 20 reviews)

  • In order to advance you have to know someone in upper management (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Human Resources Intern at London Heathrow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Intern  in  London, England
    Former Employee - Human Resources Intern in London, England

    Pros

    Great exposure to every department. Every team member was more than willing to sit down and go over their roles with me. Very friendly inter office environment.

    Cons

    Not much interaction between departments. Human Resources never left their floor of the building to interact with marketing, finances, revenue management, etc. Never sure of career advancement.

    Advice to ManagementAdvice

    Give employees a better idea of succession plans.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Fun and got to travel a lot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Import Clearance Agent/ULD Coordinator  in  London, England
    Current Employee - Import Clearance Agent/ULD Coordinator in London, England

    Pros

    The travel benefits of working for an airline are fantastic and I was very luck to see so many great places. There is also a real buzz of working at a busy international airport.

    Cons

    There was no real career progression within the company. Unsociable shifts and that the salary was not competitive were major factors in my decision to leave.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great place to work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Assistant  in  Coral Gables, FL (US)
    Current Employee - Marketing Assistant in Coral Gables, FL (US)

    Pros

    Management, processes, organizational communication, compensation. Management served as mentors. Wonderful values and ethics policies. The managers were highly organized and goal-oriented. Exceptional leadership.

    Cons

    Lack of growth opportunities. Management should devise a plan to retain interns or part-time staff. However, this office closed. Unfortunately, there should have been a plan to transfer lower, but vital, personnel to other locations.

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    I live my Job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant  in  New York, NY (US)
    Current Employee - Flight Attendant in New York, NY (US)

    Pros

    Flexibility And the grieta people emplomes we get to Soria with.

    Cons

    It tales a long time to mame a gold salary.

    Advice to ManagementAdvice

    Keep working on being an industry leader..

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    It's not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Analyst  in  Fort Worth, TX (US)
    Former Employee - Marketing Analyst in Fort Worth, TX (US)

    Pros

    If you like to travel, you're surrounded by people like you, with the passion to travel. There's a good diversity of backgrounds. They like to hire from within.

    Cons

    It's now US Airways, not American Airlines. All the senior leadership is from US Airways. The president has publicly said he doesn't believe in marketing, so be cautious. Travel perks are for standby travel. With all the people laid off with flight benefits, not sure you'll really get to use them.

    Advice to ManagementAdvice

    Not everyone who came from the old American Airlines is clueless. There are a lot of good employees, please listen to their ideas.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Doug Parker popularity low.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fleet Service Clerk  in  Dallas, TX (US)
    Former Employee - Fleet Service Clerk in Dallas, TX (US)

    Pros

    The pilots and flight attendants voted heavly to merger the two airlines. They did't like Tom Horton so they took the side which they thought was best for "their own group".

    Cons

    Now they are both complaining . I guess the big checks the pilots and flights got after the merger wasn't enough?

    Advice to ManagementAdvice

    Put some real mangers who will run the company like a real corporation.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Reservations Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Representative  in  Fort Worth, TX (US)
    Former Employee - Reservation Representative in Fort Worth, TX (US)

    Pros

    very good company to work for

    Cons

    No matter how nice you are to the customers they are still very mean and hateful for the most part. However, considering every time the customer turns around their flight is getting delayed if not canceled I guess I would be mean and hateful too.

    Advice to ManagementAdvice

    Some really need to know what their job is.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Summer MBA Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Strategy & Marketing Analyst - MBA  in  Fort Worth, TX (US)
    Current Employee - Strategy & Marketing Analyst - MBA in Fort Worth, TX (US)

    Pros

    Ups and downs, good and bad, the people who work there love it. That was always a very positive element. As a lifelong aviation enthusiast I fit in very well and my knowledge of the industry really helped me connect with people during my interviews. Work-life balance doesn't get much better than this, though I know the MBA intern in the fleet planning department was worked like a dog.

    Performance and fit were rewarded, with the best interns getting full-time offers but quite a few not receiving them.

    Employees themselves really varied. There were some incredible people in middle management and some good and less than stellar people in senior management.

    Flight benefits are great if you don't mind the whole standby aspect.

    Cons

    Compensation is good for Texas but not as good as coastal cities in the US. There's a bit of a heads-down aspect to the work here without a lot of group interactions and projects, which was hard as group energy makes me thrive.

    The MBA internship program is good but could be developed further. Once they have you in they don't do as much to really keep you there or make you feel truly valued or desired. When debating whether or not to accept a full time offer, my MBA intern college actually had a team member say to her, "What are you waiting for? If you don't say yes, we have a ton of people waiting who will." Not really the greatest message to send.

    The non-rev flight benefits were never that attractive to me because you really don't ever know if you're going somewhere, especially in the summer. I heard stories of employees getting pulled off a plane when a paying customer showed up. It was always frustrating to have friends call and say, "So when do you get in?" and have to respond, "I don't know if I'm even getting on the plane yet"

    Advice to ManagementAdvice

    With the US/AA merger, make sure things don't get dumbed-down to the US Airways level. Marketing, advertising, experience are all major aspects of travel. I know the incoming US Airways leadership doesn't believe in this, and that is a shame

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10.  

    Great customer focused company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Cargo Analyst  in  Fort Worth, TX (US)
    Former Employee - Senior Cargo Analyst in Fort Worth, TX (US)

    Pros

    As everyone suspects, flight benefits are top on the list assuming you can find a flight with open seats. The health benefits are still better than most other companies.

    Cons

    The drawback of working for an airline is compensation. Its general knowledge that management salary and benefits is held as a bargaining chip that always looses out when negotiating with one of the several union groups.

    Advice to ManagementAdvice

    Take care of your employees that perform. Invest in your employees in compensation and development.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    retired pilot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pilot  in  Dallas, TX (US)
    Former Employee - Pilot in Dallas, TX (US)

    Pros

    international flying, extensive bid sheet

    Cons

    confrontational management culture, weak union

    Advice to ManagementAdvice

    old marine adage : take care of your people and they will take care of you,

    Recommends
    Positive Outlook
    No opinion of CEO

Worked for American Airlines? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.