American Airlines

  www.aa.com
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American Airlines Reviews

Updated Jul 31, 2014
All Employees Current Employees Only

2.9 631 reviews

56% Approve of the CEO

American Airlines CEO Doug Parker

Doug Parker

(25 ratings)

47% of employees recommend this company to a friend

Review Highlights

Pros
  • Good flight benefits if you know how to roll the dice with non-reving (in 135 reviews)

  • working with some of the most experienced pilots in the industry, travel benefits (in 68 reviews)


Cons
  • The senior management is making it very difficult to want to stay (in 20 reviews)

  • In order to advance you have to know someone in upper management (in 18 reviews)

More Highlights
631 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Fun and got to travel a lot.

    Import Clearance Agent/ULD Coordinator (Current Employee) London, England

    ProsThe travel benefits of working for an airline are fantastic and I was very luck to see so many great places. There is also a real buzz of working at a busy international airport.

    ConsThere was no real career progression within the company. Unsociable shifts and that the salary was not competitive were major factors in my decision to leave.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Human Resources Intern at London Heathrow

    Human Resources Intern (Former Employee) London, England

    ProsGreat exposure to every department. Every team member was more than willing to sit down and go over their roles with me. Very friendly inter office environment.

    ConsNot much interaction between departments. Human Resources never left their floor of the building to interact with marketing, finances, revenue management, etc. Never sure of career advancement.

    Advice to Senior ManagementGive employees a better idea of succession plans.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Reservations Rep

    Reservation Representative (Former Employee) Fort Worth, TX (US)

    Prosvery good company to work for

    ConsNo matter how nice you are to the customers they are still very mean and hateful for the most part. However, considering every time the customer turns around their flight is getting delayed if not canceled I guess I would be mean and hateful too.

    Advice to Senior ManagementSome really need to know what their job is.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It's not what it used to be

    Marketing Analyst (Former Employee) Fort Worth, TX (US)

    ProsIf you like to travel, you're surrounded by people like you, with the passion to travel. There's a good diversity of backgrounds. They like to hire from within.

    ConsIt's now US Airways, not American Airlines. All the senior leadership is from US Airways. The president has publicly said he doesn't believe in marketing, so be cautious. Travel perks are for standby travel. With all the people laid off with flight benefits, not sure you'll really get to use them.

    Advice to Senior ManagementNot everyone who came from the old American Airlines is clueless. There are a lot of good employees, please listen to their ideas.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    retired pilot

    Pilot (Former Employee) Dallas, TX (US)

    Prosinternational flying, extensive bid sheet

    Consconfrontational management culture, weak union

    Advice to Senior Managementold marine adage : take care of your people and they will take care of you,

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    A perspective from a prior union member now management

    Anonymous Employee (Current Employee) Fort Worth, TX (US)

    ProsGood pay if part of the unions.

    ConsWell educated proactive employees are mostly kept on entry level management technical positions while Sr. management positions are often shared between legacy employees, and pilots who often do not have the necessary education and technical knowledge to manage an aviation business. Union members salaries are aabout 25% to 50% higer than management while entry level management is required to have 50% to 100% more education and qualifications.

    Yes, I would recommend this company to a friend

     

    adventure

    Anonymous Employee (Current Employee)

    ProsGet to travel all over the world

    Consthey do not have enough staff at certain positions

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Doug Parker popularity low.

    Fleet Service Clerk (Former Employee) Dallas, TX (US)

    ProsThe pilots and flight attendants voted heavly to merger the two airlines. They did't like Tom Horton so they took the side which they thought was best for "their own group".

    ConsNow they are both complaining . I guess the big checks the pilots and flights got after the merger wasn't enough?

    Advice to Senior ManagementPut some real mangers who will run the company like a real corporation.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Rapid past, fast training, low pay

    Sales (Current Employee) Fort Worth, TX (US)

    ProsTraveling is the best perk mostly for family members.

    ConsLow pay, few days off, little vacation until you build senority

    Advice to Senior ManagementMore attention to employees, better benefit, better compensation

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    interview

    Flight Attendant (Current Employee) Dallas, TX (US)

    Prosgreat experience love the people!

    ConsTakes a LOOONNNGG time be patient

    Advice to Senior ManagementLove to have the processing time go faster.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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