American Airlines Reviews

Updated 21 October 2014
Updated 21 October 2014
675 Reviews
3.2
675 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
47 Ratings

Review Highlights

Pros
  • Great flight benefits as American has a lot of destinations around the world (in 144 reviews)

  • Flight benefits are great if you don't mind the whole standby aspect (in 31 reviews)


Cons
  • With all the people laid off with flight benefits, not sure you'll really get to use them (in 20 reviews)

  • The senior management is making it very difficult to want to stay (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Challenging but the people make it worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at American Airlines full-time

    Pros

    Travel!
    Good brand to work for.
    Work with good people - great team spirit in LON team.

    Cons

    Expect a lot from each individual, compensation is lower than similar roles in other airlines. Difficult time for the airline post merger. Merger of staff could have been handled better.

    Advice to ManagementAdvice

    Keep focusing on training of employees. HR need to keep employees in mind instead of just the organisation.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Fun and got to travel a lot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Import Clearance Agent/ULD Coordinator in London, England
    Current Employee - Import Clearance Agent/ULD Coordinator in London, England

    I have been working at American Airlines full-time (more than 8 years)

    Pros

    The travel benefits of working for an airline are fantastic and I was very luck to see so many great places. There is also a real buzz of working at a busy international airport.

    Cons

    There was no real career progression within the company. Unsociable shifts and that the salary was not competitive were major factors in my decision to leave.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Human Resources Intern at London Heathrow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Intern in London, England
    Former Employee - Human Resources Intern in London, England

    I worked at American Airlines as an intern (less than an year)

    Pros

    Great exposure to every department. Every team member was more than willing to sit down and go over their roles with me. Very friendly inter office environment.

    Cons

    Not much interaction between departments. Human Resources never left their floor of the building to interact with marketing, finances, revenue management, etc. Never sure of career advancement.

    Advice to ManagementAdvice

    Give employees a better idea of succession plans.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Having a great time - I've found a real home. "They'll have to take me out of here on a gurney."

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    Current Employee - Ground School Instructor in Fort Worth, TX (US)
    Current Employee - Ground School Instructor in Fort Worth, TX (US)

    I have been working at American Airlines full-time (more than an year)

    Pros

    Easy amount of work in that we are scheduled for 16-20 days a month with the work day from 3.25 to 8 hours per day ( usually 6.5).

    Cons

    Schedule is VERY variable starting as early as 5:30 am and ending as late as 11:30 pm. A holiday is just another day as far as the work schedule is concerned.

    Advice to ManagementAdvice

    They're doing just fine. They need no advice from me.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Love it!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Miami, FL (US)
    Current Employee - Flight Attendant in Miami, FL (US)

    I have been working at American Airlines full-time (more than 3 years)

    Pros

    Great benefits, get to fly for FREE....

    Cons

    Sometimes the passengers can be really disrespectful and annoying

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Station Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Station Agent in Shreveport, LA (US)
    Former Employee - Station Agent in Shreveport, LA (US)

    I worked at American Airlines part-time (more than an year)

    Pros

    Working with mostly fun caring people

    Cons

    Had an horrible supervisor who was 4 foot 11 with the absolute worst attitude. She made everyone's life while at work absolutely horrifying. But I heard she got finally retired recently so your in the clear of her.

    Advice to ManagementAdvice

    Don't play favorites and do not give "seniority" power of you.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Work with only the best!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Station Agent in Grand Rapids, MI (US)
    Current Employee - Station Agent in Grand Rapids, MI (US)

    I have been working at American Airlines full-time (more than an year)

    Pros

    I know I am helping people travel, whether its to a meeting, take a long awaited vacation or to visit family and friends.

    Plus I get flight benefits myself and deals and discounts on all kinds of things.

    Cons

    The whole company is at the mercy of the weather.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Assurance in Fort Worth, TX (US)
    Current Employee - Quality Assurance in Fort Worth, TX (US)

    I have been working at American Airlines full-time (more than an year)

    Pros

    You'll will be able to travel anywhere you like, and everyone treats you with respect in the workplace even if you are new. Great training instructors as they have years of experience and you will never go in a job not knowing what to do.

    Cons

    Sometimes it might get tough, but that's all part of the job with customer service. If you stick it out there are many opportunities that will open up for you at the end.

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    It was tough with a merger coming.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines

    Pros

    free flight privilegesit was great to travel all around the worldit was something special to be able to go on multiple vacations

    Cons

    the pay and the long hours it wasn't always cracked up what you thought it would be and the time of 1 do not read this really applying

    Advice to ManagementAdvice

    None

  11.  

    Positive and professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Research Triangle Park, NC (US)
    Former Employee - Manager in Research Triangle Park, NC (US)

    I worked at American Airlines full-time (more than 10 years)

    Pros

    Company involvement at all levels, can't beat the travel benefits

    Cons

    Recent vote for uniion leading to false sense of representation

    Advice to ManagementAdvice

    Remain transparent

    Recommends
    Negative Outlook
    No opinion of CEO

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