American Airlines

www.aa.com

American Airlines Reviews

Updated 26 January 2015
Updated 26 January 2015
734 Reviews
3.3
734 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
73 Ratings

Review Highlights

Pros
  • Great flight benefits as American has a lot of destinations around the world (in 145 reviews)

  • Flight benefits are great if you don't mind the whole standby aspect (in 35 reviews)


Cons
  • the policies with attendance, senior management doesn't know answers to certain questions you ask (in 21 reviews)

  • With all the people laid off with flight benefits, not sure you'll really get to use them (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Role in London, England
    Current Employee - Support Role in London, England

    I have been working at American Airlines part-time (more than 3 years)

    Pros

    If you love travelling the world, then AA is an employer you should consider. I have been treated extremely well in my department and the people are lovely!

    Cons

    The salaries are a little low and I'm not the main breadwinner in our family, so I am cool with what I get paid. It's fairly typical for airlines to pay lower salaries. I cannot see the point in moaning about salaries as everyone has choices in life. Don't take the job if you don't like what they are going to pay you! Yes, you will get more elsewhere, but would you still be able to fly First Class on a long-haul flight or free in Economy? I think you have to decide what is important to you.

    Advice to ManagementAdvice

    I hope the merger with US Airways encourages better local employee communications and more opportunities for all.

    Recommends
    Positive Outlook
  2.  

    OK company..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airline Check In in London, England
    Current Employee - Airline Check In in London, England

    I have been working at American Airlines part-time (more than 3 years)

    Pros

    Great team. Get to meet lovely people and the travel benefits are good.

    Cons

    Woeful training. Morale not high due to how treated by management. A feeling of being under valued....pay very low.

    Advice to ManagementAdvice

    Increase the pay to a living wage...value your employees.

    Doesn't Recommend
    Neutral Outlook
  3. 1 person found this helpful  

    Challenging but the people make it worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at American Airlines full-time

    Pros

    Travel!
    Good brand to work for.
    Work with good people - great team spirit in LON team.

    Cons

    Expect a lot from each individual, compensation is lower than similar roles in other airlines. Difficult time for the airline post merger. Merger of staff could have been handled better.

    Advice to ManagementAdvice

    Keep focusing on training of employees. HR need to keep employees in mind instead of just the organisation.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Fun and got to travel a lot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Import Clearance Agent/ULD Coordinator in London, England
    Current Employee - Import Clearance Agent/ULD Coordinator in London, England

    I have been working at American Airlines full-time (more than 8 years)

    Pros

    The travel benefits of working for an airline are fantastic and I was very luck to see so many great places. There is also a real buzz of working at a busy international airport.

    Cons

    There was no real career progression within the company. Unsociable shifts and that the salary was not competitive were major factors in my decision to leave.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Human Resources Intern at London Heathrow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Intern in London, England
    Former Employee - Human Resources Intern in London, England

    I worked at American Airlines as an intern (less than a year)

    Pros

    Great exposure to every department. Every team member was more than willing to sit down and go over their roles with me. Very friendly inter office environment.

    Cons

    Not much interaction between departments. Human Resources never left their floor of the building to interact with marketing, finances, revenue management, etc. Never sure of career advancement.

    Advice to ManagementAdvice

    Give employees a better idea of succession plans.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Its good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pilot, First Officer in Houston, TX (US)
    Current Employee - Pilot, First Officer in Houston, TX (US)

    I have been working at American Airlines full-time (less than a year)

    Pros

    They give you best service, with best medical insurances and lots of health care with perfect guides.

    Cons

    They give you best service, with best medical insurances and lots of health care with perfect guides. And lots of more..

    Advice to ManagementAdvice

    Nothing much

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Excellent company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Captain in New York, NY (US)
    Current Employee - Captain in New York, NY (US)

    I have been working at American Airlines full-time (more than 10 years)

    Pros

    Best is of course your co-workers. Management is very good and genuinely cares about their employees. Great bonuses and profit sharing available when the company doe well. After 25 years of service, I'd definitely work for them again.

    Cons

    Union constantly bickering between management and the labor groups.

    Advice to ManagementAdvice

    Continue to appreciate and value your employees.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Love working here and for a great company that cares about their employees, I wish the pay was better though

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines

    Pros

    Great benefits, love being able to fly anywhere I'd like to go with my family, I love our customers!

    Cons

    Pay isn't high enough for the stress we go through

  10. 1 person found this helpful  

    Project Management Work Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior, Project Manager in Miami, FL (US)
    Former Employee - Senior, Project Manager in Miami, FL (US)

    I worked at American Airlines

    Pros

    Company has a lot of travel opportunities for work if you are in a project management role. Performance drives salary increases and promotions.

    Cons

    Too much travel for work affects quality of life. Salary does not commensurate to experience level as they overvalue travel benefits as part of the whole package.

    Advice to ManagementAdvice

    Giving raises to keep employees motivated is key.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Excellent company with bright future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines

    Pros

    Great benefits including world wide travel.

    Cons

    Lower total compensation related to other companies.

    Recommends
    Positive Outlook

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American Airlines

 
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