American Airlines

  www.aa.com
  www.aa.com

American Airlines Reviews

Updated 15 December 2014
Updated 15 December 2014
705 Reviews
3.2
705 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
62 Ratings

Review Highlights

Pros
  • Great flight benefits as American has a lot of destinations around the world (in 145 reviews)

  • Flight benefits are great if you don't mind the whole standby aspect (in 35 reviews)


Cons
  • the policies with attendance, senior management doesn't know answers to certain questions you ask (in 21 reviews)

  • With all the people laid off with flight benefits, not sure you'll really get to use them (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Challenging but the people make it worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at American Airlines full-time

    Pros

    Travel!
    Good brand to work for.
    Work with good people - great team spirit in LON team.

    Cons

    Expect a lot from each individual, compensation is lower than similar roles in other airlines. Difficult time for the airline post merger. Merger of staff could have been handled better.

    Advice to ManagementAdvice

    Keep focusing on training of employees. HR need to keep employees in mind instead of just the organisation.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    OK company..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airline Check In in London, England
    Current Employee - Airline Check In in London, England

    I have been working at American Airlines part-time (more than 3 years)

    Pros

    Great team. Get to meet lovely people and the travel benefits are good.

    Cons

    Woeful training. Morale not high due to how treated by management. A feeling of being under valued....pay very low.

    Advice to ManagementAdvice

    Increase the pay to a living wage...value your employees.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Fun and got to travel a lot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Import Clearance Agent/ULD Coordinator in London, England
    Current Employee - Import Clearance Agent/ULD Coordinator in London, England

    I have been working at American Airlines full-time (more than 8 years)

    Pros

    The travel benefits of working for an airline are fantastic and I was very luck to see so many great places. There is also a real buzz of working at a busy international airport.

    Cons

    There was no real career progression within the company. Unsociable shifts and that the salary was not competitive were major factors in my decision to leave.

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Human Resources Intern at London Heathrow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Intern in London, England
    Former Employee - Human Resources Intern in London, England

    I worked at American Airlines as an intern (less than an year)

    Pros

    Great exposure to every department. Every team member was more than willing to sit down and go over their roles with me. Very friendly inter office environment.

    Cons

    Not much interaction between departments. Human Resources never left their floor of the building to interact with marketing, finances, revenue management, etc. Never sure of career advancement.

    Advice to ManagementAdvice

    Give employees a better idea of succession plans.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    It was bitter sweet.

    Former Employee - Customer Service Supervisor in Fort Worth, TX (US)
    Former Employee - Customer Service Supervisor in Fort Worth, TX (US)

    I worked at American Airlines full-time (more than 10 years)

    Pros

    A top notch airline, flies all over the world, proud to be an employee of an industry leader.

    Cons

    Lower and middle management could be petty and foolish. You just have to deal with it.

    Advice to ManagementAdvice

    Try to see the big picture. Do not get hung up on small, insignificant matters.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great company anywhere but Miami!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operation in Miami, FL (US)
    Former Employee - Operation in Miami, FL (US)

    I worked at American Airlines

    Pros

    Is a great company to work for great benefits good people

    Cons

    Lot of corruption in upper management

    Advice to ManagementAdvice

    Clean house !!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    My experience has been outstanding American Airlines for me has been so understanding too my needs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - American Airlines Flight Attendant in Los Angeles, CA (US)
    Current Employee - American Airlines Flight Attendant in Los Angeles, CA (US)

    I have been working at American Airlines

    Pros

    American Airlines was the first employer who abided by the equal opportunity employership

    Cons

    The only challenge I wish management would be more employee involved

    Advice to ManagementAdvice

    Have a little more compassion with employee's more than keeping up with the joneses

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Developer in Tempe, AZ (US)
    Current Employee - Senior Developer in Tempe, AZ (US)

    I have been working at American Airlines full-time (more than 3 years)

    Pros

    - culture is changing from old command-and-conquer style to more collaborative and all-inclusive approach
    - great work-life balance. Nobody is watching your hours as long as the job gets done

    Cons

    - the company is going cheap on employee benefits although making record profits
    - travel benefits are nearly impossible to use due to high load factors
    - compensation is below market. Management justifies it with Travel Benefits being worth $15,000, but realistically there are some people that use those benefits and some how don't

    Advice to ManagementAdvice

    - profit sharing

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Ramp agrnt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent in Miami, FL (US)
    Current Employee - Ramp Agent in Miami, FL (US)

    I have been working at American Airlines

    Pros

    22.43 hrly
    benefits
    travel no charge more than 180 countries
    after being more than. 5 years with the company

    Cons

    Really easy to get fire

    Advice to ManagementAdvice

    Work more and respect hourly employees more

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    My years of service were filled with Joy!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Planner in Fort Worth, TX (US)
    Former Employee - Production Planner in Fort Worth, TX (US)

    I worked at American Airlines full-time (more than 8 years)

    Pros

    great people to work with and for!

    Cons

    Ft. worth traffic can be very brutial in the afternoon

    Advice to ManagementAdvice

    Keep doing the great job you've been doing!

    Recommends
    Positive Outlook
    Approves of CEO

American Airlines Photos

Work at American Airlines? Share Your Experiences

American Airlines

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.