American Airlines

www.aa.com
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American Airlines Reviews

Updated 2 March 2015
Updated 2 March 2015
759 Reviews
3.3
759 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
87 Ratings

Review Highlights

Pros
  • Great flight benefits as American has a lot of destinations around the world (in 145 reviews)

  • Flight benefits are great if you don't mind the whole standby aspect (in 35 reviews)


Cons
  • the policies with attendance, senior management doesn't know answers to certain questions you ask (in 21 reviews)

  • With all the people laid off with flight benefits, not sure you'll really get to use them (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    The feeling of Family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cabin Servuce in Heathrow, England
    Former Employee - Cabin Servuce in Heathrow, England

    I worked at American Airlines full-time (more than 10 years)

    Pros

    The cheap flights are great. Can go anywhere in thr USA. Family atmosphere so you WANT to go to work.

    Cons

    Shift work with early 5am starts and midnight finishes. Not enough days off with their 424241 rota.

    Advice to ManagementAdvice

    Look after your staff and they will look after your Airline

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great Company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Role in London, England
    Current Employee - Support Role in London, England

    I have been working at American Airlines part-time (more than 3 years)

    Pros

    If you love travelling the world, then AA is an employer you should consider. I have been treated extremely well in my department and the people are lovely!

    Cons

    The salaries are a little low and I'm not the main breadwinner in our family, so I am cool with what I get paid. It's fairly typical for airlines to pay lower salaries. I cannot see the point in moaning about salaries as everyone has choices in life. Don't take the job if you don't like what they are going to pay you! Yes, you will get more elsewhere, but would you still be able to fly First Class on a long-haul flight or free in Economy? I think you have to decide what is important to you.

    Advice to ManagementAdvice

    I hope the merger with US Airways encourages better local employee communications and more opportunities for all.

    Recommends
    Positive Outlook
  3.  

    OK company..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airline Check In in London, England
    Current Employee - Airline Check In in London, England

    I have been working at American Airlines part-time (more than 3 years)

    Pros

    Great team. Get to meet lovely people and the travel benefits are good.

    Cons

    Woeful training. Morale not high due to how treated by management. A feeling of being under valued....pay very low.

    Advice to ManagementAdvice

    Increase the pay to a living wage...value your employees.

    Doesn't Recommend
    Neutral Outlook
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  5. 1 person found this helpful  

    Challenging but the people make it worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at American Airlines full-time

    Pros

    Travel!
    Good brand to work for.
    Work with good people - great team spirit in LON team.

    Cons

    Expect a lot from each individual, compensation is lower than similar roles in other airlines. Difficult time for the airline post merger. Merger of staff could have been handled better.

    Advice to ManagementAdvice

    Keep focusing on training of employees. HR need to keep employees in mind instead of just the organisation.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Fun and got to travel a lot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Import Clearance Agent/ULD Coordinator in London, England
    Current Employee - Import Clearance Agent/ULD Coordinator in London, England

    I have been working at American Airlines full-time (more than 8 years)

    Pros

    The travel benefits of working for an airline are fantastic and I was very luck to see so many great places. There is also a real buzz of working at a busy international airport.

    Cons

    There was no real career progression within the company. Unsociable shifts and that the salary was not competitive were major factors in my decision to leave.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Human Resources Intern at London Heathrow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Human Resources Intern in London, England
    Former Intern - Human Resources Intern in London, England

    I worked at American Airlines as an intern (less than a year)

    Pros

    Great exposure to every department. Every team member was more than willing to sit down and go over their roles with me. Very friendly inter office environment.

    Cons

    Not much interaction between departments. Human Resources never left their floor of the building to interact with marketing, finances, revenue management, etc. Never sure of career advancement.

    Advice to ManagementAdvice

    Give employees a better idea of succession plans.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Infrastructure Engineer
    Current Employee - Infrastructure Engineer

    I have been working at American Airlines

    Pros

    Lots of opportunities, Good management.

    Cons

    I don't have anything specific

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
  9.  

    love it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines

    Pros

    I love being able to fly if we need to go somewhere to be with family and friends or to see a play in new york.

    Cons

    unable to advance because of lack of training, don't get to go on as many flights as before.

    Advice to ManagementAdvice

    send me to training classes, give me a chance in another position with the company

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Working here has really enlighten my views on different cultures

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - American Airlines Flight Attendant in Lax, GA (US)
    Current Employee - American Airlines Flight Attendant in Lax, GA (US)

    I have been working at American Airlines

    Pros

    I love the fringe benefits,as well as the ability to travel free

    Cons

    Long hours away from home

    Advice to ManagementAdvice

    Hire more transgender

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chicago, IL (US)
    Former Employee - Customer Service Representative in Chicago, IL (US)

    I worked at American Airlines

    Pros

    training was tough but i enjoyed

    Cons

    lot of test passing marks were 80%

    Recommends
    Positive Outlook
    Approves of CEO

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American Airlines

 
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