American Airlines
2.9 of 5 469 reviews
www.aa.com Fort Worth, TX 5000+ Employees

American Airlines Reviews

Updated Apr 17, 2014
All Employees Current Employees Only

2.9 469 reviews

                             

44% Approve of the CEO

American Airlines CEO Thomas Horton

Thomas Horton

(136 ratings)

47% of employees recommend this company to a friend
469 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Good flight benefits if you know how to roll the dice with non-reving"
    in 99 reviews
  • "Awesome travel benefits (only pay the taxes on a flight, discounts on other carriers)"
    in 57 reviews
Cons:
  • "The senior management is making it very difficult to want to stay"
    in 18 reviews
  • "Finding a way to use the flight benefits as they really don't want you traveling or using your benefits"
    in 16 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Human Resources Intern at London Heathrow

Human Resources Intern (Former Employee)
London, England

I worked at American Airlines as an intern for less than a year

ProsGreat exposure to every department. Every team member was more than willing to sit down and go over their roles with me. Very friendly inter office environment.

ConsNot much interaction between departments. Human Resources never left their floor of the building to interact with marketing, finances, revenue management, etc. Never sure of career advancement.

Advice to Senior ManagementGive employees a better idea of succession plans.

Yes, I would recommend this company to a friend

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4 people found this helpful  

Great company

Flight Attendant (Current Employee)
Dallas, TX (US)

I have been working at American Airlines full-time for less than a year

ProsThe benefits, the culture and other former employees.

ConsI am glad to admit that there no cons.

Advice to Senior ManagementAmazing experience. Please continue with the great job thus far.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

Great Place to Be

Flight Attendant (Current Employee)
Dallas, TX (US)

I have been working at American Airlines full-time for more than 10 years

ProsWith Seniority, you can make your own schedule. See the world & get paid for it!!!

ConsIt takes a while to build enough seniority to have flexibility.

Yes, I would recommend this company to a friend

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Great Company

Anonymous Employee (Former Employee)

I worked at American Airlines

ProsThe training and culture is great.

ConsThere nothing that I can think of that is a con.

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Good pay and benefits.

Fleet Service Clerk (Current Employee)

I have been working at American Airlines full-time for more than 10 years

ProsTravel privileges. Variety of jobs.

ConsDealing with management/union issues. Being low seniority in a UNION shop, outsourcing.

Advice to Senior ManagementNo advice.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Teamwork

Anonymous Employee (Former Employee)

I worked at American Airlines full-time for more than 10 years

ProsGetting to work with some strong hard working people

ConsShift work affects your personal life.

Advice to Senior ManagementConsider intentions and commitment to doing a good job.

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Merger integration not managed well from a workforce perspective

Anonymous Employee (Current Employee)

I have been working at American Airlines

ProsFlight benefits
Interesting and complex work
People

ConsCulture - what is rewarded is networking not good work
Compensation

No, I would not recommend this company to a friend

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Great job!

Passenger Service Representative (Current Employee)
Santo Domingo (Dominican Republic)

I have been working at American Airlines part-time for more than 3 years

ProsVery good benefits! You get to travel the world along with your family and you also have the opportunity to meet a lot of interesting ppl. Very easy yo relocate as well.

ConsChanging schedule. The rotating shifts are maybe the only thing I can think of. But it is not too bad. Just plan ahead!

Yes, I would recommend this company to a friend

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Always was very good!

Customer Service Agent (Former Employee)
San Diego, CA (US)

I worked at American Airlines part-time for more than 10 years

ProsAmerican is a place where people can achieve their full potential!

ConsLongs hours, weekends, holidays and sometimes be away from our families! Also pay is not that great.

Advice to Senior ManagementUpper management need support their employees on a positive way and sometimes we like to be recognize for a good customer service.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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It's a great place to work!

Anonymous Employee (Current Employee)

I have been working at American Airlines

ProsThe team I work with was great!

ConsSome days you will work extremely long hours while on other days you would not have a shift at all.

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