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American Airlines Reviews

Updated 29 April 2015
799 reviews filtered by
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3.4
799 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
98 Ratings

Pros
  • Great flight benefits as American has a lot of destinations around the world (in 145 reviews)

  • Flight benefits are great if you don't mind the whole standby aspect (in 35 reviews)

Cons
  • the policies with attendance, senior management doesn't know answers to certain questions you ask (in 21 reviews)

  • With all the people laid off with flight benefits, not sure you'll really get to use them (in 20 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. The feeling of Family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cabin Servuce in Heathrow, England
    Former Employee - Cabin Servuce in Heathrow, England

    I worked at American Airlines full-time (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The cheap flights are great. Can go anywhere in thr USA. Family atmosphere so you WANT to go to work.

    Cons

    Shift work with early 5am starts and midnight finishes. Not enough days off with their 424241 rota.

    Advice to Management

    Look after your staff and they will look after your Airline

  2. Great Company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Role in London, England
    Current Employee - Support Role in London, England

    I have been working at American Airlines part-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    If you love travelling the world, then AA is an employer you should consider. I have been treated extremely well in my department and the people are lovely!

    Cons

    The salaries are a little low and I'm not the main breadwinner in our family, so I am cool with what I get paid. It's fairly typical for airlines to pay lower salaries. I cannot see the point in moaning about salaries as everyone has choices in life. Don't take the job if you don't like what they are going to pay you! Yes, you will get more elsewhere, but would you still be able to fly First Class on a long-haul flight or free in Economy? I think you have to decide what is important to you.

    Advice to Management

    I hope the merger with US Airways encourages better local employee communications and more opportunities for all.

  3. OK company..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airline Check In in London, England
    Current Employee - Airline Check In in London, England

    I have been working at American Airlines part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great team. Get to meet lovely people and the travel benefits are good.

    Cons

    Woeful training. Morale not high due to how treated by management. A feeling of being under valued....pay very low.

    Advice to Management

    Increase the pay to a living wage...value your employees.

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  5. Helpful (1)

    Challenging but the people make it worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at American Airlines full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Travel!
    Good brand to work for.
    Work with good people - great team spirit in LON team.

    Cons

    Expect a lot from each individual, compensation is lower than similar roles in other airlines. Difficult time for the airline post merger. Merger of staff could have been handled better.

    Advice to Management

    Keep focusing on training of employees. HR need to keep employees in mind instead of just the organisation.

  6. Fun and got to travel a lot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Import Clearance Agent/ULD Coordinator in London, England
    Current Employee - Import Clearance Agent/ULD Coordinator in London, England

    I have been working at American Airlines full-time (More than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The travel benefits of working for an airline are fantastic and I was very luck to see so many great places. There is also a real buzz of working at a busy international airport.

    Cons

    There was no real career progression within the company. Unsociable shifts and that the salary was not competitive were major factors in my decision to leave.

  7. Human Resources Intern at London Heathrow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Human Resources Intern in London, England
    Former Intern - Human Resources Intern in London, England

    I worked at American Airlines as an intern (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great exposure to every department. Every team member was more than willing to sit down and go over their roles with me. Very friendly inter office environment.

    Cons

    Not much interaction between departments. Human Resources never left their floor of the building to interact with marketing, finances, revenue management, etc. Never sure of career advancement.

    Advice to Management

    Give employees a better idea of succession plans.

  8. Amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Los Angeles, CA (US)
    Current Employee - Flight Attendant in Los Angeles, CA (US)

    I have been working at American Airlines

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Great people you work with

    Cons

    Time away from home/ family

    Advice to Management

    Listen to employees

  9. Helpful (1)

    flight attendant

    Former Employee - Anonymous Employee in Dallas, TX (US)
    Former Employee - Anonymous Employee in Dallas, TX (US)

    I worked at American Airlines

    Pros

    travel privledges, 401K, retirement benefits

    Cons

    difficult to move up to get better schedules so have to work alot of holidays and all nighters, also very difficult to non rev on standby with more than 1 passenger, corporate politics and everybody getting equal share of the profits

    Advice to Management

    do the job before you critique it and you get what you give

  10. Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Miami, FL (US)
    Current Employee - Anonymous Employee in Miami, FL (US)

    I have been working at American Airlines full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work with, great benefits everyone is like family. You get to meet all types of individuals from various background.

    Cons

    Hourly rate could be a little bit better but apart from that I would recommend anyone to apply its a great place to work.

    Advice to Management

    Hourly rate can be better to attract and retain top employee. Training program and work life balance is great, awesome place to work.

  11. Helpful (3)

    Customer service agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines part-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    American Airlines is now the biggest airline in the world which is so exciting in itself. You get travel perks and health care being part time which is amazing!

    Cons

    A downside to AA would have to be that it's a union which I personally do not prefer. I wish they were as up to date with all the latest technology like another airline but they are making all positive and new changes! We are going for great :)

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