American Water Reviews

Updated 24 August 2014
Updated 24 August 2014
76 Reviews

2.9
76 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Water CEO Susan Story
Susan Story
6 Ratings

Review Highlights

Pros
  • They have pretty good benefits and if you are into brown nosing and cloaking the truth, you will go far (in 10 reviews)

  • great benefits, good education program for employees (in 6 reviews)


Cons
  • Career advancement opportunities (in 4 reviews)

  • Often have to worry about job security and restructuring (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Very interesting line of work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Gary, IN (US)
    Current Employee - Anonymous Employee in Gary, IN (US)

    I have been working at American Water full-time

    Pros

    My manager is great. He puts up with a lot of junk from lower level employees and still has their best interest at heart. The salary is pretty good, the benefits are excellent and so is the PTO.

    Cons

    The employees are ungrateful for what they are given. If they would go and work at a less stable company, with less pay and sub par benefits, maybe they would appreciate their jobs instead of complaining all the time.

    Advice to ManagementAdvice

    Hold employees accountable.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Rewarding but has come at a cost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time for more than 5 years

    Pros

    Salary and benefits are good. The vast majority of people care about the work they are doing. The newer executive members have a much better attitude towards employees and seem to want to change the negative culture. Promotions can take time but are available if you work hard and wait it out.

    Cons

    Work/life balance is abysmal. You work as hard, if not harder, than someone at a tech company without the perks. Very high stress environment due to punitive culture. This exists even though there are very few established processes and little training available to prevent issues.

    Advice to ManagementAdvice

    Rather than compare to similar industries, look at the successful Fortune 500 companies for guidance.

    Neutral Outlook
    Approves of CEO
  3.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager of Loss Control  in  Champaign, IL (US)
    Current Employee - Manager of Loss Control in Champaign, IL (US)

    I have been working at American Water full-time for more than 5 years

    Pros

    Great Benefits, Co-Workers, Management, Pay, and more.

    Cons

    Often have to worry about job security and restructuring.

    Advice to ManagementAdvice

    Increase focus on the employee.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    good learning process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Tehnician  in  East Palo Alto, CA (US)
    Former Employee - Systems Tehnician in East Palo Alto, CA (US)

    I worked at American Water full-time for more than a year

    Pros

    great benefits, good education program for employees

    Cons

    not much room for advancement

    Advice to ManagementAdvice

    I rather not say

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    The Company has become very short term focused and lead by a single aspect of personality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Saint Louis, MO (US)
    Former Employee - Anonymous Employee in Saint Louis, MO (US)

    I worked at American Water full-time for more than 10 years

    Pros

    Provides good service to customers due to the commitment and focus of its operating personnel

    Cons

    Single key individuals have a a very narrow view on leadership and everyone must meet that mold. In addition some key leaders completely lack knowledge of what is happening in the real world of the company's operations

    Advice to ManagementAdvice

    Wake up before you lose all of your experts that keep the company running.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Long Road

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water

    Pros

    Great Health benefits and people

    Cons

    not much room for advancement unless you know someone or brown nose

    Recommends
    Approves of CEO
  8.  

    Good firm if you are in it for the long haul.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Systems Administrator
    Current Employee - Senior Systems Administrator

    I have been working at American Water full-time for more than 5 years

    Pros

    Working for a regulated monopoly, the company is pretty stable. There's usually a lot of capital to invest in the infrastructure.

    Cons

    While stable, there are time when there is a lot of bloat. At times, that capital investment leads to trying to do too much too fast.

    Advice to ManagementAdvice

    Preach a consistent message

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Don't Bother

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time for more than 8 years

    Pros

    Benefits are ok, that is truly it. Nothing else to talk about.

    Cons

    Company is not on same page. Poor communication. Poor management. Human Resources is horrific. Polices made, never followed. New leaders are needed, this organization is on the down side. I really wish I could say something positive, but there is nothing. Upper managment coming in just to fill their pockets, corporate greed has taken over. So sad for a company at one time was superb. They are trying to make a small company a big company where only management reaps rewards. Worker bees get screwed due to the greed. Managment cliques are just awful, and blackball employees and are only committed to other managment so they support anything they say. I would be very leary working in this environment. It is stressful and there is no empathy with what people are going through. We are now in a reorganization going on, and it is by far the worst corporate reorg people have ever seen or experienced. Those affected are being treated like trash by management. It is a true disgrace.

    Advice to ManagementAdvice

    You have ruined this company to the enth degree. I really don't think it will ever bounce back. You are not true to your employees or your company. The truth is always covered up and hidden. Employees no longer trust. So many people looking to leave, myself, as well. We are so disappointed. Find some TRUE leaders and not a clique of managers and directors who is ruinning the company into the ground.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    OK place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Help Desk Technician  in  Voorhees, NJ (US)
    Former Employee - Help Desk Technician in Voorhees, NJ (US)

    I worked at American Water as a contractor for less than a year

    Pros

    People I worked with were nice. The schedule was day shift which was nice.

    Cons

    Pay was not that great. No room for advancement unless you knew someone.

    Advice to ManagementAdvice

    Increase your pay and opportunities to move up.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Good as starting point and then move on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time for more than 8 years

    Pros

    Ability to develop self
    Great for technical industry knowledge

    Cons

    Poor and inconsistent leadership
    HR Practices not standardized
    Lack of management development

    Advice to ManagementAdvice

    In order to change culture, you need to change the leadership
    If managers don't value people development should they still be people managers

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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