Apple

  www.apple.com
  www.apple.com

Apple Reviews

Updated 20 November 2014
Updated 20 November 2014
3,986 Reviews
3.9
3,986 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Apple CEO Tim Cook
Tim Cook
2,201 Ratings

Review Highlights

Pros
  • Apple retail had great benefits for their employees from perks to policy (in 241 reviews)

  • Great staff, excellent work environment nothing beats apple when it comes to computers (in 205 reviews)


Cons
  • work life balance and handling any customer issues as well as the long hours (in 245 reviews)

  • could be physically tiring due to the long hours of walking and standing on concrete floors (in 149 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Put in a lot... don't get a lot back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist
    Current Employee - Specialist

    I have been working at Apple full-time (more than an year)

    Pros

    Reasonable wages, good employee discounts and benefits.

    Cons

    very busy, stress full, very little progression unless you want to become a technician, little recognition for work put in.

    Advice to ManagementAdvice

    recognise the talent your team has and build on it. Don't let them grow to resent the company and yourselves by failing to notice them.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Awsome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Storage Engineer in Newcastle upon Tyne, England
    Former Employee - Storage Engineer in Newcastle upon Tyne, England

    I worked at Apple full-time (more than an year)

    Pros

    Best place to work and learn

    Cons

    nothing to mention as it is the best place

    Advice to ManagementAdvice

    awsome management

  3.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mac Genius
    Current Employee - Mac Genius

    I have been working at Apple full-time (more than 3 years)

    Pros

    Good career progression, fast paced environment. Good pay and benefits. A good place to develop a career with on going training.

    Cons

    Sometimes moving to a new role can be a challenge. Can be very political at times. Hard to be noticed

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    My Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist in Grays, England
    Current Employee - Specialist in Grays, England

    I have been working at Apple full-time (more than 5 years)

    Pros

    I love working for the company. You learn something new everyday within the company and each day is a different experience.

    Cons

    I cant con apple i have been there 6 and half years. Over the time it has made me a better person at work and personal life. Which you take into day to day life

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great care, limited progression

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist in London, England
    Current Employee - Specialist in London, England

    I have been working at Apple full-time (less than an year)

    Pros

    Great care for its people, best paid retail job out there and they love to see you thrive. No pushy sales tactics, just based on your ability to deliver a great service.

    Cons

    Progression is very limited. It's difficult, and if you make it to Expert, Business Specialist or similar, that's it.. there's no path onward from that point. Unless you have outside managerial experience, the most you'll get paid at Apple Retail will be mid 20k.

    Advice to ManagementAdvice

    Don't advertise great progression routes if that's not the case.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 6 people found this helpful  

    The Genius role at Apple Retail offered a satisfying day-to-day with a fantastic team, but limited career opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mac Genius in London, England
    Former Employee - Mac Genius in London, England

    I worked at Apple full-time (more than 3 years)

    Pros

    1. Apple Retail tends to hire people who are sociable and creative, and it was fantastic to be part of a vibrant team with many shared personal interests. There was a strong community spirit and a willingness to help each other out. Working with the vast majority of my colleagues was a pleasure; I made many friends during my time with the company.

    2. The Genius role is split between seeing customers to diagnose their issues, and physically repairing Apple hardware. I found a great deal of satisfaction in both the problem-solving and customer relationship management elements of the job. Diagnosing and resolving issues within tight time frames kept a healthy pressure up and provided clear performance goals. There was good support from management for personal development within the role. The service strategy changed a lot during my time at Apple (less attention on individual customers in order to serve a greater number), but that was an unfortunate reality of the growing demand. I still enjoyed the day-to-day work right up until I left Apple for a new opportunity.

    3. Apple Retail has a young and diverse culture. Tattoos, bright hair and piercings are all completely acceptable among staff. Dress code was very relaxed... Wearing trainers every day and shorts in summer was bliss.

    4. Genius pay is very good for a job that does not formally require a degree. I worked for Apple for nearly three years and received three incremental annual pay rises, leaving on ~£25k as a Genius with a year's experience in the role. Considerable discounts were available on Apple products for myself, friends and family. Apple employees received preferable rates in many of the local eateries and, most importantly, pubs. Store meetings and product launches were often effervescent affairs with free food, drink and entertainment.

    Cons

    1. Career progression abruptly halted once I reached the Genius role. I started off with Apple as a part-time sales advisor ('Specialist') and successive promotions happened quickly, but the Genius position sits in a comfortable little cul-de-sac thereafter. Geniuses in Apple Retail are remunerated well but cannot easily continue a technical career into Apple Corporate as there is often a qualifications barrier to entry. Perhaps understandably, Apple does not have a career pathway that allows Geniuses to train for Corporate roles in the absence of degrees in computer science, electronic engineering or similar.
    The general consensus seemed to be that while there is no stigma attached to working for Apple Retail, it is held at arm's length from Corporate and aspirational talk from management about moving across as part of one's career path is largely lip-service. Multiple colleagues of mine had secondments to Corporate but were not offered permanent positions. My advice is that if you want a role within Apple as a wider organisation, it is better to gain more relevant experience elsewhere than get your foot in the door with Apple Retail.

    2. See 'Advice to Management'.

    Advice to ManagementAdvice

    Apple has an all-smiling culture of frequent high-fives, hugs and friendliness. This was normally lovely but such warm behaviours became painfully contrived whenever management were trying make changes that would have a negative impact on employees (holiday restrictions, irregular shifts etc.). During my time with the company, most managers seemed compelled to dismiss challenges to such issues with a wearily forced smile and a condescending statement about how not being able to take time off is actually a positive opportunity to 'transform the lives' of more customers. Managers were often very nice people but confidence in them to sincerely respond to concerns was low.

    Apple Retail management should learn that when it needs to implement a difficult change for its staff, leaders must stop patronising them with some heavily-spun 'greater good' nonsense, and have an adult and honest conversation about why such changes are required. This was by far the most frustrating thing about working for Apple.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    rest Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist in Brighton, England
    Former Employee - Specialist in Brighton, England

    I worked at Apple full-time (less than an year)

    Pros

    Work around you, they make you feel very involved and have a great community.

    Cons

    Very few, can't name any off the top of my head.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Mixed bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist in Milton Keynes, England
    Former Employee - Specialist in Milton Keynes, England

    I worked at Apple part-time (more than an year)

    Pros

    I was overjoyed when I first started, within a month I was top salesman in my store without really trying, my enthusiasm and soft sell approach worked really well. It was my first job out of uni and I was ambitious and motivated by the prospect dangled in front of me of promotion to the creative level.

    On the plus side Apple does train staff in many areas that will help you land future jobs, the working environment is casual and having Apple on your resume opens doors.

    Cons

    My starting wage was only £7.50 per hour (this was in 2008) and Apple doesn't pay commission which I think is totally unfair. I was selling upwards of £5000 worth of products a day (in a small store) and I earned just as much as the concierge who just stood at the door and said hello to customers. I was told I would be given a full time contract but that never came despite my hard work and consistent top sales - instead another part timer was hired. I asked to be enrolled in the creative training offered and a few months later a number of staff were taken for creative training (including the part timer hired after me) but I was left out with no explanation given. Perhaps they wanted me to keep their sales up instead. The middle management is terrible, even more so in the big stores in London where I worked later - Regent street for example, has 500 employees and in my interview my manager admitted he didn't know half the staff.

    On good days you'll spend your time demonstrating video/music/image software and hardware with customers. On average days you'll spend your time selling iPhone cases to fat businessmen and dealing with a lot of angry people (especially in London)

    I went in a few months from being the model Apple employee to the most cynical one because I worked hard but was not rewarded with a full time contract or commission.

    I'll never work in Apple retail again.

    Advice to ManagementAdvice

    reward sales with commission

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Incredible personal growth, with an expiry date.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist in London, England
    Former Employee - Specialist in London, England

    I worked at Apple part-time (more than 3 years)

    Pros

    An enriching environment to interact and work with some of the most fulfilling people - Apple's open and friendly working environment promotes the most memorable interactions, experiences, technical knowledge and personal growth with both colleagues and fascinating members of the public. Refreshingly, there isn't a major focus on targets but more on human experience and places a great importance on rapport, with a great belief that everything else just fits into place.

    Cons

    Can be very difficult to move up into further positions that are initially alluded to being very much within reach. There is a very bureaucratic 'check-box' approach to promotion. Mentors can be beyond patronising with the slightest of self-awareness. Chronic micro-managing from people of managerial positions employed with the wrong attitude and bad retail habits change an entire store's morale, ethos and performance. Most people within this position are less knowledgable than their own team both technically and semantically. Some of Apple's internal culture has become socially outdated, transparent, often passive aggressively manipulated, and needs a revamp focusing around true authenticity.

    Advice to ManagementAdvice

    Employee freedom and creativity allows for the most outstanding performance. Don't let Apple's pioneering and incredibly flourishing environment be hampered by controlling and paranoid attitudes to individual workflow and skew the big, bright picture.

    Recommends
    Negative Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Challenging, demanding, exhausting and on occasions frustrating but never boring.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in London, England
    Current Employee - Senior Manager in London, England

    I have been working at Apple full-time (more than 8 years)

    Pros

    Spirit and corporate values remain strong. Really interesting to read recently about Tim Cook's reaction to "profits-first policies"... remain strong AND evolve ?

    Cons

    Salaries are not the best in the industry. Not much room to grow if you are not in the headquarters. Rest is common human shortcomings to be found everywhere: Apple is not on another planet.

    Advice to ManagementAdvice

    Remember that you have been mainly lucky to be there at that time and evaluate more humbly your real contribution to Apple's success. That's the best way for positive evolution.

    Recommends
    Positive Outlook
    Approves of CEO

Work at Apple? Share Your Experiences

Apple

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.