Apple

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Apple Reviews

Updated Jul 30, 2014
All Employees Current Employees Only

3.9 3,533 reviews

92% Approve of the CEO

Apple CEO Tim Cook

Tim Cook

(1,871 ratings)

81% of employees recommend this company to a friend

Review Highlights

Pros
  • Apple retail had great benefits for their employees from perks to policy (in 208 reviews)

  • Great staff, excellent work environment nothing beats apple when it comes to computers (in 194 reviews)


Cons
  • work life balance and handling any customer issues as well as the long hours (in 194 reviews)

  • could be physically tiring due to the long hours of walking and standing on concrete floors (in 133 reviews)

More Highlights
3,533 Employee Reviews
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    • Culture & Values
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    Apple Retail UK great, Apple Retail Germany not so much

    Mac Specialist (Apple Store) (Former Employee) Southampton, England

    ProsEnthusiasts all around you, right on to the products and 'hands on' experience. Understanding and motivating leadership at Apple Retail UK.

    ConsVery very limited perspective, low salary. Closed-door policy at Apple Retail Germany and horrible leadership there as well.

    Advice to Senior ManagementImplement a LOT more opportunities for bottom-up feedback from your valuable front-line employees.

    No, I would not recommend this company to a friend

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    • No Opinion of CEO

     

    Some great employees to work with but management is awful.

    Specialist (Current Employee) London, England

    Pros- Good salary
    - They employ quite a specific type of person so it's easy to get on with the majority of other employees
    - Good discount on Apple products
    - Food/drinks supplied on special occasions
    - Quarterly meetings have a fun theme to them

    Cons- Staff are treated like children and even though they are told they are able to make 'tough decisions' it rarely is allowed
    - Put pressure on sale of addons like Applecare and mobileMe, previously
    - Every Sunday there is 2 hours of 'training' which is very boring and rarely educational
    - Those chasing progress throughout the are usually destructive to the atmosphere and morale of the entire store.
    - Very few entry level employees work their way up to corporate levels, like they are promised.
    - Management will often put rules in place then undermine it when the staff take criticism from customers, making themselves look good but destroying the hard work the staff members do in explaining why policies exist.

    Advice to Senior ManagementAccept that you are working in retail and that many of the people working in the Apple stores are doing it because the job market isn't great and treat them with the respect that they deserve.

    Don't give customers what they want just because they shout at you when other staff members put up with it on a daily basis and are still able to stand by the policies that you put in place, even if we don't agree with them.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Great training, terrible execution and practice

    Retail Store Manager (Former Employee) London, England

    ProsGreat training, good colleagues and *some* good benenfits

    ConsTerrible practice of putting staff skills to task
    Very little internal promotion

    No, I would not recommend this company to a friend

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    Cool

    Intern (Former Employee) London, England

    ProsWork environment fantastic and unique

    ConsToo awesome to be fully understood

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Specialist

    Specialist (Current Employee) Southend-on-Sea, England

    ProsNew Technology
    Good Perks
    Benefits
    Team members can be informative and useful
    Customers can be fun to work with
    Management can be on your side sometimes

    ConsSlow advancement
    Wrong expectations
    Advancement Again
    Favorites are rewarded to often
    Cliche
    Some people do not leave the high school mentality behind

    Advice to Senior ManagementRespect team members that give 110 %

    Yes, I would recommend this company to a friend

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    Amazing people and a focus on real quality

    Manager (Current Employee) London, England

    ProsCareer opportunities, as the business has been growing in Europe there's a lot of new roles. Working your way through from Specialist can be really tough but it is possible and you need to constantly perform at a high level. There are incredible people all around you and the standards are so high that I think many young people give up after a year or two because they expect instant promotion or a career on a plate.

    Its a brand thats easy to be passionate about, the product quality is second to none and its not really like any other retail business. I think the biggest win for Apple Retail is the culture, it stands apart from Apple Inc because of a very specific people-focused credo and entrenched standards.

    ConsDo not be fooled into thinking this is a way into Apple Inc. A lot of people think that by joining as a Specialist they'll somehow be designing the latest products within 5 years.

    Everything is controlled from the US, this can lead to a less flexible understanding of the EU and its laws/practices that can cause problems as the company doesn't acknowledge the differences.

    Can take longer to progress but this is because its an environment full of talented people.

    Advice to Senior ManagementUnderstand that you're running a global business, not just a US one.

    Learn what made Apple Retail different, now that Steve and Ron have gone, the culture is harder to maintain and all of the monetary decisions from Tim are more in line with traditional retail business. This makes it hard for us to differentiate as a retailer from anyone else. Tim is excellent for Apple Inc, but less so for Retail.

    Yes, I would recommend this company to a friend

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    • No Opinion of CEO

     

    The fruit stall

    Specialist (Former Employee) London, England

    ProsThe people you work with and meet whilst woking

    Consthe people you serve and micro management, everyone thinks their the boss as soon as they get an iPad in hand.

    Yes, I would recommend this company to a friend

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    The best retail company you will ever work at.

    Specialist (Former Employee) London, England

    ProsAt Apple as an employee you feel important - the culture of feedback is central, and while you get great constructive feedback from the management team, you can also give it back, as well as sharing feedback with your fellow team members - and it is actually listened to! There is also ample room to grow for the right person, and if you work really hard it's quickly noticed and rewarded. The difficult application process and extensive training means you'll be working in a team of intelligent, creative and fun people and every day will be different.

    ConsYou could get sucked in to the career and lifestyle - and if this is not your career choice but a stop-gap you could end up looking around in 5 years time and realise this wasn't actually what you wanted to do! You also get all your friends, family, acquaintances, people you meet on the bus asking you for insider info on new products and wheedling you for a discount. That can get annoying.

    Advice to Senior ManagementRemember to keep the core values close to your heart - those were the best managers - the worst ones were the ones that treated it as just another management job and forgot what Apple is all about.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    nice experience of course a dream come true for every apple an

    Senior Product Design Engineer (Current Employee) Southend-on-Sea, England

    Proshigh pay,top company , nice infrastructure, free transport, nice co workers

    Consworking hours,shag alone,no bathrooms, on time submissions

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    The best retail career you could possibly ask for, but there are always a few cons

    Specialist (Former Employee) Birmingham, England

    ProsUnlike previous retail jobs and especially in this store you are ALWAYS busy, which makes the time fly by. You meet some really interesting people from a variety of backgrounds who use Apple products. opportunity for promotion is there.

    ConsSometimes was a bit chaotic. Difficult to make substantial changes due to the uniform nature of Apple stores globally. Sometimes very political especially if you didn't socialise with everyone.

    Advice to Senior ManagementEngage more with part-time staff and train staff accordingly in regards to targets (which do exist) but aren't as hard pressed as other retail stores.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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