Arthur J. Gallagher & Co.

www.ajg.com

Arthur J. Gallagher & Co. Reviews

Updated 28 January 2015
Updated 28 January 2015
211 Reviews
3.0
211 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Arthur J. Gallagher & Co. Chairman, President, and CEO J. Patrick Gallagher Jr.
J. Patrick Gallagher Jr.
88 Ratings

Review Highlights

Pros
  • Some areas offer remote work from home opportunities (in 6 reviews)

  • Good Environment, Best Work Life Balance (in 6 reviews)


Cons
  • Some areas of the company do not have a good work/life balance (in 8 reviews)

  • No personal growth, very low pay increases unless your one of the chosen few (the pets they are called there) (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good company, just probably in the wrong department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Handler in London, England
    Current Employee - Account Handler in London, England

    I have been working at Arthur J. Gallagher & Co. full-time (more than a year)

    Pros

    Great office, supportive of personal development, some lovely people work there, and they were the first major insurance firm to employ me / give me a chance.

    Cons

    The pay is sub standard for the industry - low basic salary, no bonus (which is unusual for insurance), limited benefits for most employees, and we even had to pay for our own Christmas party, etc.

    The culture looks great on paper but feels a bit false and it sometimes feels as though we're forgotten about by the American senior management team / the very top.

    Unfortunately feels as if we have no power whatsoever even at a departmental level, let alone on any kind of grander scale. Consequently there is a disconnect that exists even between the top of the department and the rest of us.

    Advice to ManagementAdvice

    Ensure that employee's pay matches the salaries paid out by the big 3 brokerage firms, otherwise you will just end up losing your talent to them. It matters even at the lower rungs too because, in my department, when people have left it has become much harder to retain clients and that ultimately effects the top line .i.e. Value staff more and realise to be the best you have to pay salaries to match that level of performance.

    Give the option for private medical cover to be available to everyone as a benefit if they want it regardless of how long they've been in the company / regardless of the "level system"

    Don't force information onto us unless it is relevant to us, otherwise it creates a feeling that we've been forgotten.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Growing too fast not enough resources

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Arthur J. Gallagher & Co. full-time (more than 3 years)

    Pros

    Decent work experience, reasonable salaries and benefits

    Cons

    The company is growing fast in the EMEA region not enough resources are allocated to accommodate the extra work. The senior executive seems to be more responsive than proactive, no planning ahead. Poor care to staff, prepare to work long hours with not recognition. Bonuses are paid based on friendship rather than performance. Talent staff leave the organisation due to lack of structure and poor systems.

    Advice to ManagementAdvice

    Facilitate an organisational environment where employees feel valued, engage in dialogue with employees, use a mix of non-financial incentives to enhance employee motivation and organisational effectiveness. Organise a group Christmas party where employees can have the opportunity to know each other.
    The company is in massive need of new technology, invest and build the nest for the future acquisitions.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Under resourced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in London, England
    Former Employee - Claims Adjuster in London, England

    I worked at Arthur J. Gallagher & Co. full-time (less than a year)

    Pros

    Mostly good people and good working environement. Nice ofices in London.

    Cons

    Worked in the claims department of London office dealing with liability claims. Adjusters caseloads are far too high, sometimes double that of Insurance companies claims departments. Expect 400 to 500 claims against around 200-250 in some good Insurers. GB business model is to maximise number of claims as they are a TPA. Problem is that this model means limited time per claim which means their adjusters dont often save claimant costs as they should. If adjusters workloads were lower then, with greater time and resource, it is a no brainer that savings would naturally be made. Most people want to develop their career but if they are unable to through the workload then there is no reason to stay. I used to spend most of my time on the phone and never was able to easilly work off all post. High staff turnover because of caseloads and they dont seem to attract expereinced people. When I left I communicated with some of them but I would never got expedient replies. I wonder why?

    Advice to ManagementAdvice

    I dont think I can give any advice as I think the business model is wrong. How they are going to cope with the EL/PL portal extension in August is beyond me,

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Good place to work, but has room to improve.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Arthur J. Gallagher & Co.

    Pros

    - Fantastic people for the most part.
    - Managers are (in the main) clued up and understand the business.
    - Great place to work for internal promotion on the claims side of the business, it's more difficult in the supporting functions, but that's only because of the size of the business.
    - Relaxed atmosphere, short notice holidays, time off etc is not a problem.
    - Great social scene if you like that sort of thing.

    Cons

    - Sales team make it up as they go along, they promise a level of service that just can't be delivered with the existing workloads everyone has.
    - Clients are sometimes taken on at too low a price, yet still promised great service.
    - Salary / benefits are nothing special. If you don't force them into it, you won't get any extra money / decent raises.
    - No bonus scheme outside of the sales team, yet it's adjusters, account managers, office managers etc going the extra mile that is often the reason for keeping clients on board.
    - IT systems / department are a complete shambles.
    - Rely too heavily on young (read cheaper) people. Sometimes more senior positions need to be filled from someone outside the company with more experience.

    Advice to ManagementAdvice

    - Reduce adjusters workloads to the levels written in the marketing material handed out to potential clients, so that clients can be serviced properly.
    - Sort out the IT.

    No opinion of CEO
  6. 1 person found this helpful  

    Great place to work - fantastic people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Arthur J. Gallagher & Co.

    Pros

    Very good atmosphere, all the people from senior management to admin staff are polite, helpful and friendly. The benefits are pretty good and the amount of training given and support is also very good.

    Cons

    The IT systems are very out of date and regularly stop you from working and ultimately (I think) hinder the growth of the business. Thats the only real problem.

    Advice to ManagementAdvice

    Improve the IT systems.

    Recommends
    Approves of CEO
  7.  

    Good things

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Technical Support in Itasca, IL (US)
    Current Employee - IT Technical Support in Itasca, IL (US)

    I have been working at Arthur J. Gallagher & Co.

    Pros

    Great benefits, large company, good future.

    Cons

    None that I can think of

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Reputable company with an entrepreneurial culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative in Orlando, FL (US)
    Former Employee - Account Representative in Orlando, FL (US)

    I worked at Arthur J. Gallagher & Co.

    Pros

    Good benefits package including 401(k) and company match. Flexible work hours, reliable leadership, and fair compensation.

    Cons

    Training wasn't formal at all. It was a learn as you go environment that made me feel like I wasn't learning what I needed to learn in order to make a substantial impact. They have a 5 year graded vesting schedule for any of the 401(k) company match. I would be more enticed to stay if they had a 3 year cliff vesting schedule. The work environment can be a very "stuffy" in a way where people are too professional and straight laced. Feels as if most of the people who work there are putting up a facade, instead of just being themselves. This may be a symptom of the office politics and one-upmanship culture.

    Advice to ManagementAdvice

    Provide comprehensive and formal training. Also, the culture is overly conservative and professional. It's as if people are trying to conform to a mold instead of being themselves.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in New York, NY (US)
    Current Employee - Account Manager in New York, NY (US)

    I have been working at Arthur J. Gallagher & Co. full-time (less than a year)

    Pros

    Good pay, not long hours

    Cons

    insurance can be dull and repetitive.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Still very new-positive so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Arthur J. Gallagher & Co. full-time (less than a year)

    Pros

    Many opportunities appear to be opening-many older employees retiring. Lots of resources to aid work. Very friendly people, pay is ok and benefits are good. Growing very fast

    Cons

    Many employees leaving due to retirement and quitting due to change from acquisition of local agency. Seems mostly due to changes and standards of larger company

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Former Inter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Arthur J. Gallagher & Co. as an intern (less than a year)

    Pros

    Laid back office environment
    The majority of the current employees want to help you succeed
    The goal is to hire you after
    Competitive pay for interns

    Cons

    Often didn't have any work to do
    Majority of the employees are much older

    Recommends
    Positive Outlook

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