Arthur J. Gallagher & Co.
2.8 of 5 150 reviews
www.ajg.com Itasca, IL 5000+ Employees

Arthur J. Gallagher & Co. Reviews

Updated Apr 08, 2014
All Employees Current Employees Only

2.8 150 reviews

                             

69% Approve of the CEO

Arthur J. Gallagher & Co. Chairman, President, and CEO J. Patrick Gallagher Jr.

J. Patrick Gallagher Jr.

(58 ratings)

41% of employees recommend this company to a friend
150 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Some people can work from home, but you have to be a management favorite"
    in 5 reviews
  • "Good Environment, Best Work Life Balance"
    in 5 reviews
Cons:
  • "No work life balance too much focus on quantity and not quality of work"
    in 6 reviews
  • "Outdated computer systems; constantly freezing or shutting down"
    in 6 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Good company, just probably in the wrong department

Account Handler (Current Employee)
London, England

I have been working at Arthur J. Gallagher & Co. full-time for more than a year

ProsGreat office, supportive of personal development, some lovely people work there, and they were the first major insurance firm to employ me / give me a chance.

ConsThe pay is sub standard for the industry - low basic salary, no bonus (which is unusual for insurance), limited benefits for most employees, and we even had to pay for our own Christmas party, etc.

The culture looks great on paper but feels a bit false and it sometimes feels as though we're forgotten about by the American senior management team / the very top.

Unfortunately feels as if we have no power whatsoever even at a departmental level, let alone on any kind of grander scale. Consequently there is a disconnect that exists even between the top of the department and the rest of us.

Advice to Senior ManagementEnsure that employee's pay matches the salaries paid out by the big 3 brokerage firms, otherwise you will just end up losing your talent to them. It matters even at the lower rungs too because, in my department, when people have left it has become much harder to retain clients and that ultimately effects the top line .i.e. Value staff more and realise to be the best you have to pay salaries to match that level of performance.

Give the option for private medical cover to be available to everyone as a benefit if they want it regardless of how long they've been in the company / regardless of the "level system"

Don't force information onto us unless it is relevant to us, otherwise it creates a feeling that we've been forgotten.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Growing too fast not enough resources

Anonymous Employee (Former Employee)
London, England

I worked at Arthur J. Gallagher & Co. full-time for more than 3 years

ProsDecent work experience, reasonable salaries and benefits

ConsThe company is growing fast in the EMEA region not enough resources are allocated to accommodate the extra work. The senior executive seems to be more responsive than proactive, no planning ahead. Poor care to staff, prepare to work long hours with not recognition. Bonuses are paid based on friendship rather than performance. Talent staff leave the organisation due to lack of structure and poor systems.

Advice to Senior ManagementFacilitate an organisational environment where employees feel valued, engage in dialogue with employees, use a mix of non-financial incentives to enhance employee motivation and organisational effectiveness. Organise a group Christmas party where employees can have the opportunity to know each other.
The company is in massive need of new technology, invest and build the nest for the future acquisitions.

No, I would not recommend this company to a friend

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Under resourced

Claims Adjuster (Former Employee)
London, England

I worked at Arthur J. Gallagher & Co. full-time for less than a year

ProsMostly good people and good working environement. Nice ofices in London.

ConsWorked in the claims department of London office dealing with liability claims. Adjusters caseloads are far too high, sometimes double that of Insurance companies claims departments. Expect 400 to 500 claims against around 200-250 in some good Insurers. GB business model is to maximise number of claims as they are a TPA. Problem is that this model means limited time per claim which means their adjusters dont often save claimant costs as they should. If adjusters workloads were lower then, with greater time and resource, it is a no brainer that savings would naturally be made. Most people want to develop their career but if they are unable to through the workload then there is no reason to stay. I used to spend most of my time on the phone and never was able to easilly work off all post. High staff turnover because of caseloads and they dont seem to attract expereinced people. When I left I communicated with some of them but I would never got expedient replies. I wonder why?

Advice to Senior ManagementI dont think I can give any advice as I think the business model is wrong. How they are going to cope with the EL/PL portal extension in August is beyond me,

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Good place to work, but has room to improve.

Anonymous Employee (Current Employee)
London, England

I have been working at Arthur J. Gallagher & Co.

Pros- Fantastic people for the most part.
- Managers are (in the main) clued up and understand the business.
- Great place to work for internal promotion on the claims side of the business, it's more difficult in the supporting functions, but that's only because of the size of the business.
- Relaxed atmosphere, short notice holidays, time off etc is not a problem.
- Great social scene if you like that sort of thing.

Cons- Sales team make it up as they go along, they promise a level of service that just can't be delivered with the existing workloads everyone has.
- Clients are sometimes taken on at too low a price, yet still promised great service.
- Salary / benefits are nothing special. If you don't force them into it, you won't get any extra money / decent raises.
- No bonus scheme outside of the sales team, yet it's adjusters, account managers, office managers etc going the extra mile that is often the reason for keeping clients on board.
- IT systems / department are a complete shambles.
- Rely too heavily on young (read cheaper) people. Sometimes more senior positions need to be filled from someone outside the company with more experience.

Advice to Senior Management- Reduce adjusters workloads to the levels written in the marketing material handed out to potential clients, so that clients can be serviced properly.
- Sort out the IT.

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Great place to work - fantastic people.

Anonymous Employee (Current Employee)
London, England

I have been working at Arthur J. Gallagher & Co.

ProsVery good atmosphere, all the people from senior management to admin staff are polite, helpful and friendly. The benefits are pretty good and the amount of training given and support is also very good.

ConsThe IT systems are very out of date and regularly stop you from working and ultimately (I think) hinder the growth of the business. Thats the only real problem.

Advice to Senior ManagementImprove the IT systems.

Yes, I would recommend this company to a friend

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Probably above average for large US broker/consultants

Consulting/Compliance (Current Employee)

I have been working at Arthur J. Gallagher & Co. full-time for more than 8 years

ProsOpportunities exist for self-starters. Don't wait for management or anyone else show your career path. If you go to work there, take time to learn how the company operates, really before starting out on your own career path. The extent to which you succeed will be largely based on your ability to see a need and fill it, while doing what is expected of you. The company is large, geographically dispersed and it's regions are led by very different people. In many ways, your success will depend on your location and the division. Definitely not a place to be nurtured.

ConsOverall, the cons of this organization really depend on your division and your location. Being the right gender doesn't hurt either. The biggest con is the lack of management accountability.

Advice to Senior ManagementGet out of your bubble and start finding out what's really going on in some areas of the company, significant areas. Every once in a while acknowledge the flaws and what the company is doing to address them. No companies perfect, and trying to pretend that you are only makes the employees skeptical about what they're being told.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Awesome company to work for!

Account Manager (Current Employee)
Saint Louis, MO (US)

I have been working at Arthur J. Gallagher & Co. full-time

ProsGreat corporate culture and great group of people!

ConsNo cons to speak of.

Yes, I would recommend this company to a friend

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Gallagher Bassett

Anonymous Employee (Current Employee)

I have been working at Arthur J. Gallagher & Co.

ProsThe people I manage are wonderful and hard working

ConsSenior management is significantly disconnected from their employees

Advice to Senior ManagementStop the micro management and move to a towards a more balanced work-life environment

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Insurance broker

Anonymous Employee (Former Employee)

I worked at Arthur J. Gallagher & Co.

Proslarge, multinational firm with access to many carriers and programs

ConsGrown through acquisition, but offices run independently, not much collaboration. Disparate, poorly managed, slow to adopt and culturally lacking. People stay due to lack of other opportunities.

Advice to Senior ManagementHire and support personnel who think outside box. Brokers do not know how to pick up phone, search for new business. Will not change until management is removed

No, I would not recommend this company to a friend

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Great Company!

Anonymous Employee (Current Employee)
Itasca, IL (US)

I have been working at Arthur J. Gallagher & Co. full-time for more than a year

ProsGreat company to work for, everyone is helpful and encourages each other to grow.

ConsThere truly are no cons for this company. If you fit in with the culture and you work hard, the opportunities at Gallagher are limitless.

Advice to Senior ManagementNone!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Arthur J. Gallagher & Co. – Why Work for Us?

Arthur J. Gallagher & Co. began as a one-man agency in 1927 and has grown to become one of the world's largest insurance brokerage and risk management services firms with more than 12,500 employees globally… Full Overview

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