Ashford University

  www.ashford.edu
  www.ashford.edu

Ashford University Reviews

Updated 11 November 2014
Updated 11 November 2014
304 Reviews
2.5
304 Reviews
Rating Trends

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Approve of CEO
Ashford University President Richard L. Pattenaude
Richard L. Pattenaude
113 Ratings

Review Highlights

Pros
  • The company offers relatively good benefits (in 29 reviews)

  • Good pay for the amount of time put in (in 19 reviews)


Cons
  • It is a sales job regardless of how they spin verbiage (in 16 reviews)

  • Senior Management is very reactive and any type of job security is non-existent (in 12 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    This place is a boiler room joke of a company/university (company first).

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor in San Diego, CA (US)
    Former Employee - Admissions Counselor in San Diego, CA (US)

    I worked at Ashford University full-time (more than 3 years)

    Pros

    I met some great people while working here and earned some real-world experience.

    Cons

    Non-stop cold calling with incentives for closing (enrolling) students into programs they may not be fit for. High stress sweat shop with a feeling of no job security.

    Advice to ManagementAdvice

    Take an ethics course; remember that the people you are "leading" are PEOPLE. Quit drinking the kool-aid so much and take a stand once in awhile for what you actually believe in.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    300+ phone calls in 8 hours...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Counselor in San Diego, CA (US)
    Current Employee - Admissions Counselor in San Diego, CA (US)

    I have been working at Ashford University full-time (less than an year)

    Pros

    Great pay for the work required. Hour long lunch, good facility, people are really nice. Bachelor's Education paid for after 6 months of employment. Benefits are above average. Opportunities for advancement.

    Cons

    Monotonous work, micromanaged to the second, High turn over rate, must meet enrollment goals or you are "coached." You are an "admissions counselor" but really you are a sales telemarketer for a for-profit school calling leads and influencing enrollment.

    Advice to ManagementAdvice

    Develop a way to analyze database quality and ensure productivity is reflected. Luck of the database is a real aspect, and some ACs have better databases and don't get incorrect or bad transfers from Student Inquiry Counselors.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Roller Coaster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Counselor in San Diego, CA (US)
    Current Employee - Admissions Counselor in San Diego, CA (US)

    I have been working at Ashford University full-time (less than an year)

    Pros

    Great Benefits, great pay, great mentors, great experience, good stepping stone.

    Cons

    Challenges working there are calling the same database every single day. Over and over and over and over, until the person on the other line finally tells you to take them off the list and stop calling them. Turnover, huge turnover. It's all about the numbers if you don't meet your numbers then you're tossed like last night's dinner. Despite the whole number thing you are given a warning ahead of time it's not a complete shock or anything.

    Advice to ManagementAdvice

    Let the termination process be known at time of hire.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    The job changes so constantly that I've never really felt like I was empowered to do the job well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ashford University full-time (more than 3 years)

    Pros

    fair pay, strong benefits, good location

    Cons

    more work than time, frustrating, never what it is supposed to be, bad training, inconsistant enforcement, inconsistent rewards, no room to move up, no room to move laterally, never feel like you make a difference

    Advice to ManagementAdvice

    There is too much! No advice would really help, because the issues are so global.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Ashford University

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Diego, CA (US)
    Current Employee - Anonymous Employee in San Diego, CA (US)

    I have been working at Ashford University full-time (more than an year)

    Pros

    The best part of working for AU is the benefits. Great health benefits (CIGNA) and you can attend the university for free after you have worked there for 6 months. Work schedule is Monday-Friday! No weekends unless you choose to work overtime

    Cons

    Constant changes and high turnover rates makes it very hard to feel that you have job security

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Unrealistic expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor in Denver, CO (US)
    Former Employee - Admissions Counselor in Denver, CO (US)

    I worked at Ashford University full-time (less than an year)

    Pros

    Downtown location, good people, fun atmosphere

    Cons

    Unrealistic expectations, Stressful, No training, Not clear on position

    Advice to ManagementAdvice

    Be more clear about the position during the interview

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Great for the right people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Manager in San Diego, CA (US)
    Current Employee - Financial Services Manager in San Diego, CA (US)

    I have been working at Ashford University full-time (more than 3 years)

    Pros

    Great company culture, team atmosphere, freedom to design and implement solution, good co-workers, free school!!!!

    Cons

    Non of the pros apply if you have the wrong boss

    Advice to ManagementAdvice

    Get rid of your bad managers and above. You have good people who deserve an opportunity to grow and develop.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great Place to Work but some non-team oriented Management hidden within the culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development
    Former Employee - Business Development

    I worked at Ashford University full-time (more than 3 years)

    Pros

    Ashford started out with great intentions of being an organization with solid company values, but as the firm prepared to enter the public market, top management began to lay those core values to side. Ashford is currently working hard to regain employees belief in the corporate culture that once existed.

    Cons

    Great pay with, and benefits to match. in certain divisions there were good perks. Ashford offers a great work-life balance with weekends off and all holidays.

    Advice to ManagementAdvice

    Management in the financial departments have created an elusive corporate culture that evades the top management. This results in across the board breakdowns that affect both students and employees beyond top managements understanding. Ashford need to become student centered and work from there.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    A culture of micromanagement will make your life misery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Faculty (Online) in Denver, CO (US)
    Current Employee - Associate Faculty (Online) in Denver, CO (US)

    I have been working at Ashford University as a contractor (more than an year)

    Pros

    Telecommuting can be good for your work-life balance. With 24/7 Tech support, you have little to no technical worries. And your students will have very attentive academic advisors looking out for them.

    Cons

    "Instructional specialists" and program chairs go through phases when it's as if they are declaring war on faculty. They scrutinize your classes every week to see what isn't perfect. Did you respond to %100 of the students in discussion this week? They focus on every little thing that a person doesn't do right in a class, which always gives the impression that they don't know enough about academic subjects to ever appreciate the intellectual contributions of faculty.

    Advice to ManagementAdvice

    Managers seem very unhappy.Try to communicate positivity. You'll still be unhappy, but at least you won't make your faculty members miserable too.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Please do not work here!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Counselor in San Diego, CA (US)
    Current Employee - Admissions Counselor in San Diego, CA (US)

    I have been working at Ashford University full-time (less than an year)

    Pros

    Pay and benefits-good enough to sustain you while you actively seek different employment

    Cons

    This place is a joke! You can't get a hold of departments, you are treated like crap and told that you have to deal with it, poor managers and directors. This place is money driven and that is it. You are constantly stressed out to meet unrealistic sales goals. You are putting poor people in debt just to keep your job because if you don't sign a certain amount of people up a month, you are fired. You are constantly told how you suck and are worked like you are in a modern day sweat shop. Please don't work here!

    Advice to ManagementAdvice

    Take accountability, stop playing favorites, learn how to do your job, treat your employees like people, stop acting like you are too busy to do your job, and act like you graduated from high school.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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