Ashford University

  www.ashford.edu
  www.ashford.edu

Ashford University Reviews

Updated 18 October 2014
Updated 18 October 2014
296 Reviews
2.5
296 Reviews
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Ashford University President Richard L. Pattenaude
Richard L. Pattenaude
109 Ratings

Review Highlights

Pros
  • The company offers relatively good benefits (in 29 reviews)

  • Good pay for the amount of time put in (in 19 reviews)


Cons
  • It is a sales job regardless of how they spin verbiage (in 16 reviews)

  • Senior Management is very reactive and any type of job security is non-existent (in 12 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    A culture of micromanagement will make your life misery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Faculty (Online) in Denver, CO (US)
    Current Employee - Associate Faculty (Online) in Denver, CO (US)

    I have been working at Ashford University as a contractor (more than an year)

    Pros

    Telecommuting can be good for your work-life balance. With 24/7 Tech support, you have little to no technical worries. And your students will have very attentive academic advisors looking out for them.

    Cons

    "Instructional specialists" and program chairs go through phases when it's as if they are declaring war on faculty. They scrutinize your classes every week to see what isn't perfect. Did you respond to %100 of the students in discussion this week? They focus on every little thing that a person doesn't do right in a class, which always gives the impression that they don't know enough about academic subjects to ever appreciate the intellectual contributions of faculty.

    Advice to ManagementAdvice

    Managers seem very unhappy.Try to communicate positivity. You'll still be unhappy, but at least you won't make your faculty members miserable too.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Please do not work here!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Counselor in San Diego, CA (US)
    Current Employee - Admissions Counselor in San Diego, CA (US)

    I have been working at Ashford University full-time (less than an year)

    Pros

    Pay and benefits-good enough to sustain you while you actively seek different employment

    Cons

    This place is a joke! You can't get a hold of departments, you are treated like crap and told that you have to deal with it, poor managers and directors. This place is money driven and that is it. You are constantly stressed out to meet unrealistic sales goals. You are putting poor people in debt just to keep your job because if you don't sign a certain amount of people up a month, you are fired. You are constantly told how you suck and are worked like you are in a modern day sweat shop. Please don't work here!

    Advice to ManagementAdvice

    Take accountability, stop playing favorites, learn how to do your job, treat your employees like people, stop acting like you are too busy to do your job, and act like you graduated from high school.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Adjunct for over five years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Adjunct Instructor in San Diego, CA (US)
    Former Employee - Adjunct Instructor in San Diego, CA (US)

    I worked at Ashford University as a contractor (more than 5 years)

    Pros

    Decent pay for adjunct - reasonably well designed online platform.

    Cons

    Unrealistic expectations - adjucts are expected to "engage" students and have "conversations" online, when most students are barely engaged, and many are woefully unprepared for class.

    You cannot have discussions with folks who don't want to discuss; furthermore, class sizes have grown and grown, to the point where one often has 30 students, which used to be handled by two instructions, now done by one.

    Treat your adjuncts as adults - even better, treat your students as adults.

    Advice to ManagementAdvice

    See above.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Admission Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor in San Diego, CA (US)
    Former Employee - Admissions Counselor in San Diego, CA (US)

    I worked at Ashford University full-time (more than an year)

    Pros

    Young and fun people to work with.

    Cons

    There are a lot of dials and unethical behavior enrolling students

    Advice to ManagementAdvice

    They should take management classes

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    AU

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ashford University full-time

    Pros

    Pay was really good if you performed well.

    Cons

    Company started managing numbers and not employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    I am a proud Faculty member!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Faculty (Online)
    Current Employee - Associate Faculty (Online)

    I have been working at Ashford University as a contractor (more than 5 years)

    Pros

    Lead faculty care about adjuncts. Continuing education and access to resources is top-notch.

    Cons

    Raises are minimal even though enrollment and responsibility increases.

    Advice to ManagementAdvice

    We need more opportunities for seasoned faculty (like myself) to mentor new adjuncts. Salary increases are needed to retain talent.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Standard For Profit University

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor in Denver, CO (US)
    Former Employee - Admissions Counselor in Denver, CO (US)

    I worked at Ashford University full-time (less than an year)

    Pros

    - Coworkers were great, wide range of backgrounds
    - Pay was higher than other similar jobs in the area.
    - There are times when helping a student makes it rewarding.

    Cons

    - It is a sales job regardless of how they spin verbiage.
    - One step above cold calling, people were not expecting phone calls from a school.
    - Enrollments count, you must enroll just like a sales rep.
    - For profit Universities have a bad reputation because of a bottom line which contradicts values and mission at times.
    - It's not about the student, it's about the enrollment. Get them in is the attitude.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Ashford offers a nice modern work space, but your job is challenging.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ashford University

    Pros

    The best part is the team camaraderie. Every time someone enrolls a student they get to ring a bell, everyone claps, and you get a mark behind your name on the board. The company also had a conference for employees in Las Vegas. They spared no expense and I had my own room with a view overlooking the strip. The company likes to have all the employees go up to the roof of the building one Friday a month to listen to the President and have refreshments and a glass of beer (optional). One time he gave all employees a new digital camera. We also had a formal Christmas dinner downtown San Diego at a nice hotel. We could invite one guest.

    Cons

    Each morning you get a few new leads. You have a couple of days to reach those people before the names are rotated to several teams. The rest of your leads for the day have come from the pool of leads being rotated from other teams. Some leads are pretty old. You are dialing out all day trying to get someone on the line. When you do get someone to answer, hopefully, it is the one interested in going to school. The biggest obstacle is persuading the person to do it now. Very high turnover. They are always hiring new people. You can be doing consistently well, and then have a bad week, your job is on the line.

    Advice to ManagementAdvice

    Rotate the online chat to everyone on the team. It isn't fair to give these hot leads to one person.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good entry level job

    Former Employee - Financial Services Advisor in San Diego, CA (US)
    Former Employee - Financial Services Advisor in San Diego, CA (US)

    I worked at Ashford University full-time (more than an year)

    Pros

    I was able to grow with the company. I actually started in 2008 and left in 2009. This was my first job out of college.

    Cons

    Large work load and very monotonous. Not much room for growth.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Great Entry Level Opportunities, But Should Not Stay For Too Long-

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Diego, CA (US)
    Former Employee - Anonymous Employee in San Diego, CA (US)

    I worked at Ashford University full-time (more than 5 years)

    Pros

    Pros:
    Free education for those who take advantage of it.
    Great learning experience overall- how to interact with a variety of co-workers and managers, office politics, personally, I learned a lot of what-not-to-dos.
    Good people- most of the co-workers I had the pleasure of working with are decent, developed some great friendship and network.

    Cons

    Cons:
    The company went through too many changes too often within short period of time, making employees anxious feel about job security, which is not secured, BIG yearly lay off is a norm.
    Little to no career development or care about employee retention- There is a running joke within the company that after 3 years or so working there, you are in your retirement age with the company, meaning you are there for too long already. Management supports that culture and made most of the more tenured employees feel unwelcome or laid them off.
    Middle management are often less experienced and less educated than their employees, therefore not receptive of employee suggestions, at the cost of the company's overall benefit, in fear that their employees might surpass them.

    Advice to ManagementAdvice

    It's a tough job you are doing. Thank you and good luck.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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