BB&T Reviews

Updated 22 August 2014
Updated 22 August 2014
507 Reviews

3.3
507 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
BB&T Chairman & CEO Kelly S. King
Kelly S. King
315 Ratings

Review Highlights

Pros
  • This bank pays better than any other and you get an incredible work/life balance (in 25 reviews)

  • They have very good benefits and opportunities for advancement (in 37 reviews)


Cons
  • In my specific role, there was not room for advancement (in 12 reviews)

  • no room for advancement, sales goals that are met are never appreciated (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Satisfactory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BB&T

    Pros

    Great work-life balance here at the bank

    Cons

    many dedicated people, some waiting for their careers to expire

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    All smoke and no fire.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Houston, TX (US)
    Former Employee - Manager in Houston, TX (US)

    I worked at BB&T full-time for more than a year

    Pros

    Growing, corporate culture in North Carolina

    Cons

    Executive leadership and middle management (South Texas Region) does not listen to input from managers on the front lines

    Advice to ManagementAdvice

    Recognize you do not have all of the answers just because you are from the Baltimore, MD region

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    More concerned with image than internal communication and talent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Banker
    Current Employee - Commercial Banker

    I have been working at BB&T full-time for more than 8 years

    Pros

    Superior training
    Solid benefits including pension and up to 6% 401k match
    Wellness programs with reduce health insurance premiums
    Well developed corporate values and vision

    Cons

    Silo'd product lines
    Women tend to be overlooked for promotion opportunities
    HR is more concerned with supporting management, not addressing serious employee concerns
    Extremely conservative lending culture, difficult to support even long term clients.
    Technology-challenged (internal systems)
    Complex bonus structure restricts earning potential, salaries below national average
    Many positions eliminated reducing efficacy to properly serve clients at local levels

    Advice to ManagementAdvice

    Go back to the client focus of the Allison days. Less propaganda and more action. Revitalize a bank-wide mentoring program to advance from within and develop strong minority and women leaders. Revisit mission statement. Making cuts after cuts restricts organic growth.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 2 people found this helpful  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Banker
    Current Employee - Relationship Banker

    I have been working at BB&T full-time for less than a year

    Pros

    Only pros are the base salary and branch hours

    Cons

    -Micro Managers
    -Sale pushers
    -Worse customer service I have ever seen
    -Managers don't care about you doing servicing all they care about is your numbers at the end of day
    -Clients are just numbers to them
    -Not enough staffing
    -No lunches at times
    -No sense of urgency takes forever to get any answers from a manager
    -You WILL be the managers assistant because they DO NOT feel like doing anything themselves other then going on "business calls"
    -Want you to speak with 10 people per day doesn't matter if you called 40 people that day.4-
    -Managers don't know how to do anything or manage their branches
    -Don't care about customer complaints at all

    I can go on and on

    Advice to ManagementAdvice

    Get managers that know what they are doing.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    on call teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - On Call T Eller  in  Auburn, AL (US)
    Current Employee - On Call T Eller in Auburn, AL (US)

    I have been working at BB&T part-time for more than a year

    Pros

    they pay 20% premium as compensation in addition to the basic pay

    Cons

    got a lot of last minute call

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Wonderful Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mortgage Loan Processor III  in  Pensacola, FL (US)
    Former Employee - Mortgage Loan Processor III in Pensacola, FL (US)

    I worked at BB&T full-time for more than 3 years

    Pros

    Amazing training opportunities, benefits are top notch. Upper management the best I have had the privilege to work with/for.

    Cons

    Though family is esteemed as important, a lot is expected from you. Makes it hard to balance work/family life.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Great company and people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trainer  in  Virginia Beach, VA (US)
    Former Employee - Trainer in Virginia Beach, VA (US)

    I worked at BB&T full-time for more than 10 years

    Pros

    Stable company, great coworkers, great benefits. Lots of career growth. Invests in employees.

    Cons

    technology is dated. this is a cost saving measure, but it hinders customer service

    Advice to ManagementAdvice

    the larger the company becomes, the less cohesive it is. There is not a unified theme or culture across the lines of business, although the company tauts that there is.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Hope to retire here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Banker I
    Current Employee - Relationship Banker I

    I have been working at BB&T full-time for more than a year

    Pros

    Decent salary. I think upper management genuinely cares for its employees. Local level not so much.

    Cons

    Not much room for advancement. Some promotions on the Community banking level leave room for speculation, seems to be who you know. Some employees seems to get away with doing nothing and are not reprimanded. Work with skeleton crew if someone is sick or on vacation.

    Advice to ManagementAdvice

    Employees that are performing at or above pace should be compensated for their hard work and devotion to BB&T.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    I liked working with BB&T, but the lack of staff made it impossible to plan around your personal schedule.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Teller  in  Birmingham, AL (US)
    Current Employee - Relationship Teller in Birmingham, AL (US)

    I have been working at BB&T part-time for more than a year

    Pros

    Good pay, paid vac. holidays and sick time. Provides benefits.

    Cons

    System very old school. Some of the bankers extremely rude. rude staff to our clients.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    If you are fortunate enough to get hired here, don't ever leave.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller  in  Atlanta, GA (US)
    Current Employee - Teller in Atlanta, GA (US)

    I have been working at BB&T part-time for more than a year

    Pros

    BB&T knows how to take care of their employees. This bank pays better than any other and you get an incredible work/life balance. Many banks are notorious for giving tellers pitiful pay and then breathing down their necks for referrals-not here. They provide you with the proper training and compensate you beyond fairly. I've truly adopted another family working here.

    Cons

    Although this is more-so a con for clients rather than employees, the company is a little "behind the times". Slowly but surely they are rolling out new technology (envelope free ATM's, improvements to the mobile app) which will help the company keep up with the "big banks".

    Advice to ManagementAdvice

    Keep doing a great job caring about your employees. I have never worked for a company that goes so out of its way to ensure everyone within is well taken care of. This truly is a wonderful place to be.

    Recommends
    Positive Outlook
    Approves of CEO

Worked for BB&T? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.