BT
3.0 of 5 275 reviews
www.btplc.com London, United Kingdom 5000+ Employees

BT Reviews

Updated Apr 22, 2014
All Employees Current Employees Only

3.0 275 reviews

                             

63% Approve of the CEO

BT Chief Executive Ian Livingston

Ian Livingston

(108 ratings)

51% of employees recommend this company to a friend
275 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Best work/life balance of any company I've ever worked for"
    in 39 reviews
  • "Great work life balance and ability to work from home to be more effective"
    in 18 reviews
Cons:
  • "no work life balance, you may get leave but will be working on vacation also"
    in 12 reviews
  • "Senior management too accountant-heavy meaning the focus is on costs and not revenue"
    in 22 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

How it is now

Senior Planning Manager (Current Employee)
Birmingham, England

I have been working at BT full-time for more than 10 years

ProsJob security, it's harder to get fired than hired. Ability to move about the business as it's so large.

ConsPerformance management, the HR team and senior team just can't get this right, the company (TSO) led by Clive Selly, struggles to make decisions, and doesn't stick to its plans. The 3rd tier management are square pegs in round holes, techie managers in leadership positions and vice versa. This has come about due to perpetual reorganisations, most not needed and when three are synergies they're ignored.

My biggest issue is the "EGO" culture in the middle and senior management team, they are not working as a team for BT group, they're just making themselves look less bad than their peers, which gives a false sense of success. You guys know who you are and you should be ashamed.

Advice to Senior ManagementWork as a team, make a decision and stick to it, enable proper development through the company.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Head of Strategy

Anonymous Employee (Current Employee)

I have been working at BT

ProsNice people, good work balance, flexibility in schedule, easy to move into different business units and functions

ConsPoor leadership, greater focus on slideware v. action, poor goverance structure, management won't make decisions which results in people running around in circles

Advice to Senior ManagementNeed to learn how to make decisions

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Started as a graduate and stayed 8 years, it has felt like a community and really enjoyed working with the people there

Project Manager (Former Employee)
London, England

I worked at BT full-time for more than 8 years

Pros*Lots of friendly people and a feeling of community
*Great work life balance and ability to work from home to be more effective
*Range of projects to work on, a very diverse group of people in the London offices

Cons*Being asked at parties to fix someone's broadband problems
*International opportunities limited unless in GS
*Talent pool was dissolved, felt that could not get further in company

Advice to Senior ManagementKeep the focus on customer service

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Professional work environment. Clear objective dissemination and tracking.

Program Manager (Former Employee)
Ipswich, England

I worked at BT as a contractor for less than a year

ProsProfessional work environment. Clear objective dissemination and tracking.

ConsSlow career growth. Decision making delays - typical of a large organization.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

Great

Anonymous Employee (Current Employee)

I have been working at BT

ProsCulture was really good and really conducive to your own personal development. In addition, the scope of opportunities that BT can provide were great due to their international reach.

ConsThere are no specific cons, but the working hours can get long, however this is true for any employer in particular any FTSE 100 firm.

– I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Not interested in employee development

Account Manager (Former Employee)
London, England

I worked at BT full-time for more than 8 years

ProsJob security, work life balance, very easy business to stay in if you are not motivated to change. Lots of opportunity to try different jobs in such a big company.

ConsVery bad base pay, they constantly change sales targets during the year which makes it impossible to motivate sales people - e.g. achieve your annual target early in the year to be told that your target is going to be increased. Lack of accelerators (extra commission) to motivate you to over achieve on your targets. Extremely poor sales management through out the business.

Advice to Senior ManagementImprove your sales management and motivation for account managers. Stop moving the goal posts and you might get people to stay around longer.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

1 person found this helpful  

Poor leadership in middle management

Design Consultant (Current Employee)
London, England

I have been working at BT full-time for more than 10 years

ProsI used to have good work-life balance.
I have worked with talented people before.
Possible to develop different carriers in the same company.

ConsPoor performance management
Bullying in workforce if you are not inner circle

Advice to Senior ManagementCut out American style performance management, value loyal employees in UK

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

BT is getting its act together, so could be great

Anonymous Employee (Current Employee)
London, England

I have been working at BT full-time for more than 3 years

ProsJob security
There are lots of new developments
High quality Group Executive Team
GS CEO highly rated
Growth areas are exciting

ConsNot all middle management are as talented as their job titles make them feel
A few low-performance, long-standing, staff trying to look after themselves rather than BT
Internal good practice is not always external good practice
Under-pressure middle management with self-serving behaviours
Cost transformation can lower morale

Advice to Senior ManagementLook out for self-serving behaviours.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Lead design consultant

Lead Design Consultant (Current Employee)

I have been working at BT full-time for more than 5 years

ProsFlexible working - potential for good work life balance, Skills development. Forefront of technology and service providing's. Exciting growth opportunities happening in the market.

ConsCareer prospects, difficult to progress internally, salaries can be much lower than average for certain role types, don't always recognise advanced skills/qualifications. potential for bad work life balance with little reward/recognition. Poor bonus/salary increments - one hand we are being told the company is doing so well, the other hand told the company isn't and payrises / bonuses will be low as a consequence.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

3 people found this helpful  

Curate's Egg

General Manager (Former Employee)
Ipswich, England

I worked at BT full-time for more than 10 years

ProsLarge Company = lots of opportunities. TV triple play may yet save the company.

ConsLarge company = lots of bureaucracy. No credible mobile story will bite BT on the bum at some point.

Advice to Senior ManagementLions led by donkeys.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for BT? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at BT reviews and ratings - including employee satisfaction and approval ratings for BT CEO Ian Livingston. All 275 reviews are posted anonymously by BT employees.