BT Reviews

Updated 26 August 2014
Updated 26 August 2014
342 Reviews

2.9
342 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
BT Chief Executive Ian Livingston
Ian Livingston
133 Ratings

Review Highlights

Pros
  • Not really good work life balance as Clients always keeps you on the toes (in 48 reviews)

  • Great work life balance and ability to work from home to be more effective (in 25 reviews)


Cons
  • work pressure on a higher side , might impact your work life balance (in 14 reviews)

  • Senior management lack honesty and there can often be a culture of intimidation through abuse of performance management (in 27 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Management factory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Improvement Consultant  in  London, England
    Former Employee - Business Improvement Consultant in London, England

    I worked at BT full-time for more than 10 years

    Pros

    Home working
    The right values and policies for a healthy working environment (though these are regularly ignored in practice)

    Cons

    Senior management lack honesty and there can often be a culture of intimidation through abuse of performance management. Your job satisfaction in BT is really down to which manager you have and this changes every 6 months on average.

    The company often loses sight of the customer and this can be very frustrating. Ultimately, the apparent purpose of BT is to create more managers and to protect those already in place. I was a senior manager and saw this from the inside.

    Advice to ManagementAdvice

    Design your processes and all aspects of delivery around customers. It's so much more motivating to work in a company that places customers first, trusts staff to get on with delivering what common sense tells them is right and has the maturity to move away from a command and control management culture.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Good starting point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Manager  in  London, England
    Former Employee - Finance Manager in London, England

    I worked at BT full-time for more than 3 years

    Pros

    Good experience, skills training, nice colleagues and location. Bonus structure was amenable.

    Cons

    Company didn't value the customer at all. Worked it's employees to the ground

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    overall very positive

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT

    Pros

    Good grounding in corporate life and telecoms

    Cons

    Not a forward thinking company

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  5.  

    It's true what they say that if you're good at your job you'll never be promoted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telecoms Engineer  in  Belfast, Northern Ireland
    Former Employee - Telecoms Engineer in Belfast, Northern Ireland

    I worked at BT full-time for more than 10 years

    Pros

    Some great people to work with and a handful of very good managers. Mairaed Meyer is fantastic. The Great Place to Work Survey has highlighted how bad BT is and they are trying to do something about it.

    Cons

    The managers are generally speaking useless and haven't much of a clue, definitely not to be trusted. They fail to recognise their good employees and there is a lot of dead wood. The work is hand picked and many engineers can't do any difficult work. The promotions are given to the best talkers from one religion and not on merit or capability. The rumours in BT are awful and in NI there is too much discrimination.

    Advice to ManagementAdvice

    Get rid of the dead wood and only have engineering managers that have knowledge of the subject. Carry out a religious audit across the company in NI and you'd be shocked.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Work place tyranny!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Volume Engineer  in  Inverness, Scotland
    Current Employee - Volume Engineer in Inverness, Scotland

    I have been working at BT full-time for more than 10 years

    Pros

    Very few left, sharesave options if you can afford them.

    Cons

    Ruthless senior managers bullying middle managers bullying engineers. Was a good company to work for before trackers and performance management, company is now run on statistic dashboards and performance analysts looking at trends and behaviours for discipline purposes 'work place tyranny'. Members of my team off on sick leave due to stress, number of engineers leaving increased work load on those unhappy engineers left, this is causing major issues in our team very low morale and a very unhappy place to come to work.

    Advice to ManagementAdvice

    You have really lost your engineering workforce, a happy workforce is a productive and good willed workforce, you have neither! Lots of good engineers leaving including myself as soon as I get an opportunity to do so.

    Doesn't Recommend
    Negative Outlook
  7.  

    Getting better, now a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coach  in  Southampton, England
    Current Employee - Coach in Southampton, England

    I have been working at BT full-time for more than 10 years

    Pros

    Lots of opportunities to advance, the customer is now being put first. Good work life balance

    Cons

    Sometimes you may have to travel for work, depending on where they need you. Quarterly reviews and coaching plans but it is done fairly

    Advice to ManagementAdvice

    Carry on with putting the customer first and Continuous Improvement, and start looking after the network

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    The not so "healthy churn"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Nottingham, England
    Current Employee - Manager in Nottingham, England

    I have been working at BT for more than 10 years

    Pros

    Good brand, good history, benefits better than average. Some great people work here, There are some good Managers among the "will do anything to get on" brigade which are unfortunately on the increase.

    Cons

    Performance Management (Not changed despite claims to the contrary)
    Smoke and mirrors with a pretence of a change. Openly told to "distribute" your team or be marked down, followed in the next breath by "there is no forced distribution".
    unregretted leavers replaced by "healthy churn" same thing disguised by including all forms of leavers, but focus on kicking people out and a witch hunt to ensure a certain number of so called "poor performers" are exited to meet targets.
    Pioneers programme is great, but its core principles are not observed from the top, why waste all that money if you have no intention implementing a genuine change from the top?
    And by the way, meritocracy does not mean spend one hour a week talking about who we can kick out and how the kicking out is progressing.
    Makes coming to work depressing,

    Advice to ManagementAdvice

    I hope the way people are really treated is bought into the public domain and practices exposed.
    I would love to spend more time on positive management techniques, indeed deal with underperformance where needed, but no more witch hunts.
    One of the BT values is honesty, why don't you come clean and admit openly what you are doing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    EXCELLENT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bt Engineer  in  Glasgow, Scotland
    Current Employee - Bt Engineer in Glasgow, Scotland

    I have been working at BT full-time for more than 5 years

    Pros

    Like any job good days and bad, but mostly good.

    Cons

    target driven company, possibly over micro-managing staff.

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    A challenge but very fulfilling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Programmer Manager  in  Leeds, England
    Current Employee - Programmer Manager in Leeds, England

    I have been working at BT full-time for more than 5 years

    Pros

    Flexible working that allows you to have a good work/life balance, a varied amoutn of career options that really put the choices in your hands. Great people in the company and a strong culture of helping each other

    Cons

    Geographically spread all over the country, don't get an opportunity to meet the team in some roles. Delay in promotions due to processes left over from the Post Office days

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 5 people found this helpful  

    Toxic, frustrating, Nobody listens,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Project Manager  in  London, England
    Current Employee - Project Manager in London, England

    I have been working at BT full-time for more than 10 years

    Pros

    You can play the "BT game" to keep yourself appearing good without actually doing much. Play the game the way senior management want you to play it can keep you in a job for ever.

    Cons

    It's openly discussed that the strategy is to reduce headcount by 10% per year. This results in middle management only interested in passing responsibilities to other teams and cutting their own headcount. This maybe efficient when looking at your own team but taking a step back and looking at the bigger picture means you are passing expertise out to non experts actually causing inefficiency. Unfortunately, the middle managers that reduce their own headcount like this are the ones that are promoted. It also promotes a culture of fear, bullying and teams that are only interested in protecting themselves.

    Performance management has been implemented and is totally flawed. It is being used as a tool to find excuses to manage people out of the business. However, the teams themselves have learned how to fight back against HR and senior management so now spend all their days collecting stats and metrics that ensure they are protecting themselves from being managed out.

    Bullying is rife amongst senior and middle management. EIther the middle and lower management tow the line and manage people out of the business or face the chop themselves.

    Promotion or career pathways are non existent unless you are prepared to sell your soul.

    The company is currently cancerous, toxic and a horrible place to work. Best to avoid at all costs.

    Advice to ManagementAdvice

    You sold your soul. Please go buy it back

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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