Cookies help us deliver our services. By using our services, you agree to our use of cookies. Click here to learn more

BT Reviews

Updated 26 April 2015
430 reviews filtered by
  • Any Location
  • Any Job Title

Employee Reviews

Sort: Popular Rating Date
  1. Going places

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work/life balance
    The new BT is a great place to work with some fantastic projects
    Management structure very good with a clear strategy that is followed across the business
    Training

    Cons

    Salary ok but could be better compared to other Global Tech companies
    Promotion is difficult to come by

    Advice to Management

    Keep doing what you are doing

  2. A company driving forward at the cost of its staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Leeds, England
    Former Employee - General Manager in Leeds, England

    I worked at BT full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Opportunities for self driven go getters
    Training and accreditations available
    Lots of variety to gain experience from
    Dedicated staff

    Cons

    No appetite for risk
    Pretends to be at the forefront of technology but is way back
    Directors believe all issues sit below them
    Staff bonuses and pay rises affected negatively by cash investments in TV

    Advice to Management

    Is there any point? Its an old boys club
    You should really know that your top talent is leaving your business but I bet you don't

  3. Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BT

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Chances for internal progression. Ability to move across differing departments

    Cons

    worklife balance, training and developement

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Okay company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BT

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Plenty of opportunities for homeworking
    Large company so good range of different opportunities
    Ease of getting time-off for holidays

    Cons

    Difficult to progress
    Pay is average
    Training is minimal
    Buildings and facilities are in need of refresh

    Advice to Management

    Improve training and try harder to identify and retain talent.

  6. Helpful (1)

    Good prospects for the right person.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Test Consultant in London, England
    Former Employee - Test Consultant in London, England

    I worked at BT full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Large company where you are able to move around a lot, if that's what you want!

    Cons

    Poor work life balance, very high pressure in IT departments, problematic IT systems.

    Advice to Management

    Consider helping to restore work life balance and reducing management pressure.

  7. Helpful (4)

    Stay away from BT the Cost Transformation team

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Cost Transformation Consultant in London, England
    Current Employee - Cost Transformation Consultant in London, England

    I have been working at BT full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Considered as "Elite" team in BT and a launch pad for talented individuals into the senior leadership positions. Pay is on par with management consulting

    Cons

    There are several issues in the team:
    1. Type of work: The team is predominantly involved in cost reduction projects through headcount reduction, organisation restructuring, offshoring, outsourcing etc. The team is focussed narrowly on cost reduction with little regard to customer satisfaction, quality and service delivery aspects. They use limited set of tools such as Overhead value analysis, management spans and layers to identify cost reduction opportunities. A recent internal employee survey highlighted the "mundane" nature of their work. The majority of work is desk bound with conference calls as a preferred way of reaching out to people to collect data/information. The project deadlines are unrealistic which put a lot of pressure on project teams which affect the quality. Although they claim to be data driven in their approach, but the quality of the data itself is questionable. This leads to lots of revisions in final recommendations.
    2. Team culture: The senior leadership openly promotes "Survival of the fittest" culture pitting team members against each other. There is no honesty, and transperancy in performance management system. Performance management is based on the perception of few and powerful people. This creates a lot insecurity within the team and toxic work environment. People are afraid to speak up during team meetings about the issues. There is a blame culture for failures without understanding the root causes. This work culture is similar to that of other parts of BT. There are loads of negative reviews on BT's performance management system on Glassdoor. They use outdated forced distribution system to identify poor performers. There is a high attrition rate in the Cost Transformation team because of unfair and unjust performance management.
    3. Cost Transformation senior leadership: The team leadership is arrogant and highly political. They boast of their team as world class and best in class team. Too much focus on cost short term cost reduction and they are more interested in hitting their targets than building truly high performing team with open and transparent work culture.

    Advice to Management

    1. Stop pretending that you are world class or best in class. You are not a world class team. Just by taking out few billion pounds from the cost base by brute force does not make you world class. BT's customer service issues are well known.
    2. Get rid of "Survival of fittest" culture. It has done more damage to your own team. The team has a lot of insecurity and they are always stressed out. It not only affects their health but also affects the quality of their work
    3. Discontine unfair performance management system: Be more open and transparent with the performance management system. Forced distribution system is an outdated performance management system which has no place in today's age. Look at the hard facts to assess performance rather than the perception of powerful people
    4. Broaden the workscope: Stop focussing on short term cost reduction projects which hit your numbers and get your big fat bonuses. Focus more on the projects which will give BT sustainable and long term benefits

  8. working at BT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    company value, work life balance,

    Cons

    career progression opportunity is scarce

    Advice to Management

    reduce opex, consider faster time to market

  9. Good company, good benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Software Developer
    Former Employee - Lead Software Developer

    I worked at BT

    Recommends
    Recommends

    Pros

    Good pay, good benefits (if you get to the right level).

    Cons

    Lots of red tape and process overhead. Like most big companies really.

  10. Helpful (1)

    Huge pressure on staffing levels at the moment, although through voluntary means

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Head of Strategy in London, England
    Current Employee - Head of Strategy in London, England

    I have been working at BT full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Good dynamic working, collaborative and interesting work in a company with an ever evolving business model

    Cons

    Too many Director and Managing Director, too few manager level staff, particularly in HQ functions. Very difficult to accelerate careers to Director level at the moment and MD level promotions almost unheard of.

    Advice to Management

    Cut more MDs quickly and give space for other promotions otherwise you risk losing a whole segment of talent over the next 5 years. Mediocre senior managers will stay, the best will all leave.

  11. Salary BT Graduate scheme

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    High salary and good colleagues,

    Cons

    very competitive and difficult tasks,

BT Photos

Headquarters of BT Group, housed in BT Centre, located in London (Photo attributed to Martin Addison - licensed under the CCL Attribution-ShareAlike 2.0)
Inside the office
IP West

+ Add Photo

Work at BT? Share Your Experiences

BT

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.