BT Reviews

Updated 27 September 2014
Updated 27 September 2014
339 Reviews
2.8
339 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
BT Chief Executive Ian Livingston
Ian Livingston
135 Ratings

Review Highlights

Pros
  • Not really good work life balance as Clients always keeps you on the toes (in 49 reviews)

  • Great work life balance and ability to work from home to be more effective (in 27 reviews)


Cons
  • work pressure on a higher side , might impact your work life balance (in 16 reviews)

  • Performance management structure mean everyone is out for themselves creating a poor team environment (in 27 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    mostly good experiences, decent work/life balance dependant on your manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist Technology Consultant  in  London, England
    Current Employee - Specialist Technology Consultant in London, England

    I have been working at BT full-time for more than 10 years

    Pros

    work life balance
    opportunity to move around
    opportunity for different projects

    Cons

    not a lot of staff churn so promotion is non-existent
    variable management culture

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Managing for Performance has taken over. Customer focus is diminishing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Professional  in  Aberdeen, Scotland
    Former Employee - Senior Sales Professional in Aberdeen, Scotland

    I worked at BT full-time for more than 10 years

    Pros

    Large organisation which will never be ignored by customers due to its credibility in uk telecoms. On paper the opportunity is there to earn bonus. There is access to a wide portfolio of IT products. There data networks in my opinion are second to none and are rated highly by gartner.

    Cons

    Job roles are narrowly defined and many employee talents are not used. Support and knowledge of new product areas is scarce. service is suffering due to staff reductions and industry restructuring. Customers are becoming less important to the organisation. Bonuses are rarely paid.

    Advice to ManagementAdvice

    Focus back on customer needs. Use the talents of your employees to their full potential.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Talented technical team with a mix of management capability and confusing strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer Manager
    Former Employee - Programmer Manager

    I worked at BT full-time for more than 3 years

    Pros

    Big projects = big challenges, loads of interesting work around
    Great technical people, albeit some of them freelance rather than permie
    Work with good technology, don't run things on a shoestring

    Cons

    People manager setup is bizarre
    Very strange performance reviews
    There are on or two VPs who are gibbering lunatics
    3000 colleagues are sat "on the bench"

    Advice to ManagementAdvice

    Find some new markets to point Global Services at and clarify the strategy for everybody

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    You only get recognition for good work if you're one of the manager's "favourites" current service operation's employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Operation's  in  Leeds, England
    Current Employee - Service Operation's in Leeds, England

    I have been working at BT full-time for more than 5 years

    Pros

    Although I honestly can't think of many at all, I suppose it's just a currently stable company to work in really.

    Cons

    Unless you happen to be one of management's favourite little darlings your contributions will not count. Any good work done either gets discredited or just gets ignored. Further to that you will soon find yourself in the DN category. Receive any corrective feedback at any point during the quarter even right at the end, don't be surprised if you actually get marked as U - unsatisfactory.

    Working at BT has shown me that it's a bullying culture wriggled against me and designed to manage people out using the contradictory performance management system and HR. Unless you are a favorite with a pretty face. Also don't expect a decent pay increase. 2.5% really feels like being spat on or like a tramp being given 2 pence by a rich egotistical biggot despite hard work done. BT really does everything on the cheapest of the cheap, which really isn't surprising for a company with a 30 Billion pound debt (probably due to all the fines by Ofcom).

    Employees are seldomly encouraged and inspired to help them want to do better. They just get ignored, discredited and demoralised - unless a little favorite pet of management's.

    So far I have not come across one person who has said they like their services provided by BT. Friends, family and random people have all said they can't wait to move to a different provider. Slow Internet speeds, repulsively bad customer service, over charged and the list goes on.

    Advice to ManagementAdvice

    If you just ensured your employees were happy and made to feel valued and appreciated, so will our customers and shareholders also. Remember it's not just about what you do but how you do it also.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Management factory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Improvement Consultant  in  London, England
    Former Employee - Business Improvement Consultant in London, England

    I worked at BT full-time for more than 10 years

    Pros

    Home working
    The right values and policies for a healthy working environment (though these are regularly ignored in practice)

    Cons

    Senior management lack honesty and there can often be a culture of intimidation through abuse of performance management. Your job satisfaction in BT is really down to which manager you have and this changes every 6 months on average.

    The company often loses sight of the customer and this can be very frustrating. Ultimately, the apparent purpose of BT is to create more managers and to protect those already in place. I was a senior manager and saw this from the inside.

    Advice to ManagementAdvice

    Design your processes and all aspects of delivery around customers. It's so much more motivating to work in a company that places customers first, trusts staff to get on with delivering what common sense tells them is right and has the maturity to move away from a command and control management culture.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Good starting point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Manager  in  London, England
    Former Employee - Finance Manager in London, England

    I worked at BT full-time for more than 3 years

    Pros

    Good experience, skills training, nice colleagues and location. Bonus structure was amenable.

    Cons

    Company didn't value the customer at all. Worked it's employees to the ground

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    overall very positive

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT

    Pros

    Good grounding in corporate life and telecoms

    Cons

    Not a forward thinking company

  9.  

    It's true what they say that if you're good at your job you'll never be promoted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telecoms Engineer  in  Belfast, Northern Ireland
    Former Employee - Telecoms Engineer in Belfast, Northern Ireland

    I worked at BT full-time for more than 10 years

    Pros

    Some great people to work with and a handful of very good managers. Mairaed Meyer is fantastic. The Great Place to Work Survey has highlighted how bad BT is and they are trying to do something about it.

    Cons

    The managers are generally speaking useless and haven't much of a clue, definitely not to be trusted. They fail to recognise their good employees and there is a lot of dead wood. The work is hand picked and many engineers can't do any difficult work. The promotions are given to the best talkers from one religion and not on merit or capability. The rumours in BT are awful and in NI there is too much discrimination.

    Advice to ManagementAdvice

    Get rid of the dead wood and only have engineering managers that have knowledge of the subject. Carry out a religious audit across the company in NI and you'd be shocked.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Work place tyranny!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Volume Engineer  in  Inverness, Scotland
    Current Employee - Volume Engineer in Inverness, Scotland

    I have been working at BT full-time for more than 10 years

    Pros

    Very few left, sharesave options if you can afford them.

    Cons

    Ruthless senior managers bullying middle managers bullying engineers. Was a good company to work for before trackers and performance management, company is now run on statistic dashboards and performance analysts looking at trends and behaviours for discipline purposes 'work place tyranny'. Members of my team off on sick leave due to stress, number of engineers leaving increased work load on those unhappy engineers left, this is causing major issues in our team very low morale and a very unhappy place to come to work.

    Advice to ManagementAdvice

    You have really lost your engineering workforce, a happy workforce is a productive and good willed workforce, you have neither! Lots of good engineers leaving including myself as soon as I get an opportunity to do so.

    Doesn't Recommend
    Negative Outlook
  11.  

    Getting better, now a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coach  in  Southampton, England
    Current Employee - Coach in Southampton, England

    I have been working at BT full-time for more than 10 years

    Pros

    Lots of opportunities to advance, the customer is now being put first. Good work life balance

    Cons

    Sometimes you may have to travel for work, depending on where they need you. Quarterly reviews and coaching plans but it is done fairly

    Advice to ManagementAdvice

    Carry on with putting the customer first and Continuous Improvement, and start looking after the network

    Recommends
    Positive Outlook
    Approves of CEO

BT Photos

Headquarters of BT Group, housed in BT Centre, located in London (Photo attributed to Martin Addison - licensed under the CCL Attribution-ShareAlike 2.0)
Inside the office

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