BT

  www.btplc.com
  www.btplc.com

BT Reviews

Updated 14 December 2014
Updated 14 December 2014
374 Reviews
2.7
374 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Gavin Patterson
12 Ratings

Review Highlights

Pros
  • Not really good work life balance as Clients always keeps you on the toes (in 52 reviews)

  • Very flexible in terms of being able to work from home/remotely if needed (in 28 reviews)


Cons
  • work pressure on a higher side , might impact your work life balance (in 18 reviews)

  • Performance management structure mean everyone is out for themselves creating a poor team environment (in 30 reviews)

More Highlights

Employee Reviews

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  1.  

    A Company That Delights In Repeating The Same Mistakes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Centre Advisor in Manchester, England
    Former Employee - Call Centre Advisor in Manchester, England

    I worked at BT full-time (more than 10 years)

    Pros

    You can get temporary promotions, but if your face doesn't fit you will not be given the job ultimately, however still a pro as pretty much anyone is allowed to give it a go.
    Generous holidays if you can get them booked.
    If you decide to leave they make it very easy.

    Cons

    Where to start; Imagine being screamed at and threatened by customers all day ( high level complaints team and faults) and then micro-managed to the point where you are told that you have used an incorrect word while dealing with said screamer. This needs to be addressed via a performance plan, no pressure there then.
     The stress levels of employees are through the roof. At any given time, at least 2 colleagues were having a melt down and several more were off with stress related illness.
    New products are NOT trained out properly, if at all. Not allowed to inadvertantly reveal a new promotion to customers we are not told about them until after they have been rolled out, usually by a customer. We then would get rushed training where questions were not encouraged or answered.
    So, you have demotivated staff, who are penalised by customers, then managers (sometimes twice for the same call) and have little knowledge of the promotions available.
    The computer system used is unweildy and slow ( and of course, while waiting for a page to turn, you have to make small talk with your angry customer because you cant be honest about the system)
    Low level bullying is not addressed.
    High turnover of upper management. (15 years and i got a bit jaded at the sight of yet another over-excited manager telling me that their vision was the one, 12 months (max) later they and their vision had gone)

    Advice to ManagementAdvice

    Train your staff properly.
    Involve them in new promotions early and train them before launch.
    Revise the bills, they are complicated and its fairly obvious that its deliberate to hide the details of promotions and add-ons.
    Your criteria for management is flawed, good managers don't get the jobs, rubbish ones do because they have done their utmost to fit in with the in-crowd .
    You are at the forefront of communication and yet you fail to answer calls quickly and outsource abroad, your staff computer system is slow and unweildy, you dont communicate effectively from middle management to ground floor staff.
    Booking days off is nigh on impossible, make it a bit simpler and you might reduce "sick" days.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2.  

    Technical Career dead-end

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Ipswich, England
    Former Employee - Software Engineer in Ipswich, England

    I worked at BT full-time (more than 10 years)

    Pros

    Flexibility in work arrangements. ( -although co-locations is now being enforced)
    No Big brother culture. ( -although that's changing with Continuous Improvement/LEAN introduction)
    Job security.

    Cons

    Huge outsourcing of techincal work to offshore contractors during mid-2000 has completely decimated the in-house knowledge and expertise. A lot of very good/world class engineers have left BT - glass ceiling exists for technical staff.

    Line management completely dominated by HR, accountants, and spin merchants. The messengers get rewarded I would say disproprionately more at the expense of the actual doers than for other large organisations.

    The actual time spent recordings what you do is full of glaring gaps. There are constant management initiatives and a lot of JFDIs from the poorer managers that do add to your workstack but are hidden/buried into existing project codes.

    Advice to ManagementAdvice

    There is a lot of who you know rather than what you know going on.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    Positive company, but can be too large at times.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - First Line Manager in Birmingham, England
    Former Employee - First Line Manager in Birmingham, England

    I worked at BT full-time (more than an year)

    Pros

    Lots of opportunity, diversity, good pay and people. Culturally diverse, and recognised brand which puts you in good stead for future external opportunities. Roles can be diverse and challenging, and your ceiling is only imposed by your personal aspirations.

    Cons

    Some long-standing staff resistant to change and new ideas. Secondment culture means you can take on additional tasks without any guaranteed rewards. Also, if you work for an area of the business that isn't doing so great, it can taint your future through association with potential failure.

    Advice to ManagementAdvice

    Look to

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great place but little progression

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Manchester, England
    Former Employee - Project Manager in Manchester, England

    I worked at BT full-time (more than 8 years)

    Pros

    It was a great place to be. The people are awesome and generally the opportunities to move are good. It's a very secure place to work

    Cons

    Pay is nowhere near the market value. There's is no way to progress up in the company without significantly moving jobs, as most people don't leave ever they stay in the old way of in the job for 40 years. I felt I had to leave to get up in my career

    Advice to ManagementAdvice

    Have a good mix of Recruiting lower level managers externally and internally as the mix when right can be phenomenal

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Good employer but very limited opportunities for personal development and career progression.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BT full-time (more than 8 years)

    Pros

    My experience was that there was a flexible working environment with a very good work life balance. The compensation and benefits package was near industry average.

    Cons

    I found that senior management, in most cases, paid lip service to personal development and there were very limited opportunities for personal growth and progression

    Advice to ManagementAdvice

    Really need to review individual opportunities for growth and development to retain top performers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Nothing too amazing, but not all bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in Doncaster, England
    Current Employee - Sales Advisor in Doncaster, England

    I have been working at BT full-time (more than an year)

    Pros

    The pro's to working at BT is the experience you gain and the way it stands out on a CV it is a good name to have on there. The bonus structure CAN be good (emphasis on the word can) and also most of the people there are pretty awesome.

    Cons

    The way that non-sale calls are directed through to ourselves and there is nothing we can do about these particular calls yet we are penalised in the stats about them. Also the bonus CAN be absolutely terrible.

    Advice to ManagementAdvice

    When someone is struggling on a higher campaign don't just constantly put them on a performance review and not move them around during a change around. Actually drop them back to an easier campaign

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Brilliant company to work for

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BT

    Pros

    Innovative and transforming itself and telecoms/media landscape

    Cons

    None specifically at this point

    Advice to ManagementAdvice

    Keep going!

  9.  

    Useless from top to bottom

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Account Manager BT Retail in Brentwood, England
    Current Employee - Key Account Manager BT Retail in Brentwood, England

    I have been working at BT full-time (more than 5 years)

    Pros

    Free broadband and £10 each for your Christmas meal, as long as it's outside work hours.

    Cons

    By the time the internal cogs start moving on a deal and you have pricing approved the slicker competition will be out with your old client having a slap up meal. BT Retails management are s joke who only care about themselves rather than staff or customers. They double claim deals to hit numbers whilst bullying staff. A horrid company that is going backwards fast

    Advice to ManagementAdvice

    Fire yourself and get people in that care about customers and staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    It's very very very bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in London, England
    Current Employee - Project Manager in London, England

    I have been working at BT full-time (more than 10 years)

    Pros

    There are very very few if any pros.

    Cons

    The management haven't a clue about motivating people.

    Advice to ManagementAdvice

    They would not listen to you

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Great opportunity for some, close to nothing for others - A business in dire need of modernisation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Graduate Software Engineer in Sheffield, England
    Current Employee - Graduate Software Engineer in Sheffield, England

    I have been working at BT full-time (more than an year)

    Pros

    - Good employee benefits: Free Internet, Free TV, Free Telephone
    - Good Graduate Salary: 31k+ with bonuses and stock options
    - Good Training Opportunities and Certifications: Cisco CCNA and many others
    - If you get into the right team and get the right type of work, it can be pretty rewarding.

    Cons

    - Non-technical staff in technical roles or making technical decisions with little understanding.

    - Poor Performance Management / Employee Grading (this decides salary and bonus).

    - Doesn't take software development seriously enough even though they are effectively a tech company.

    - Managers (and other senior staff) change roles frequently for promotions or new roles. After they move, they are effectively no longer held accountable for the previous decisions they made or anything they worked on, even if it costs the business money.

    - Poor project management (hint: The Mythical Man Month was written in 1975, why are these mistakes still being made?)

    - Hiring Graduates for numbers (as many staff are retiring every year) into roles which are not clear cut or well defined. I've seen some graduates with computer science or engineering degrees put into project manager roles.

    - Rife with focus on business processes instead of getting things done, politics, bureaucracy, over complication: I work a set number of hours on a set project, why do I need to fill in a time sheet?

    - Increasing challenge to remove employees means a lack of resource: entire teams replaced with subcontractors while some people still remain in useless roles, monitoring useless data with little to no value for the business.

    - Empire Building: empire-building is demonstrated when individuals or small groups attempt to gain control over key projects and initiatives to maximize job security and promotability

    Advice to ManagementAdvice

    - Don't hire graduates to hit targets, give them defined roles with defined training and a clear vision for the future.

    - Improve performance management, maybe consider doing it bi-annual.

    - Consider giving managers a period of 'lock-in' before they can change roles, or at least make sure they are held accountable for what they previously worked on for several months/year after they change role.

    - Many employees shouldn't have to do time sheets, yet can still be penalised for when they don't arrive on time.

    Recommends
    Neutral Outlook
    Approves of CEO

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Headquarters of BT Group, housed in BT Centre, located in London (Photo attributed to Martin Addison - licensed under the CCL Attribution-ShareAlike 2.0)
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