BT Reviews

Updated 22 October 2014
Updated 22 October 2014
351 Reviews
2.8
351 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Gavin Patterson
1 Rating

Review Highlights

Pros
  • Not really good work life balance as Clients always keeps you on the toes (in 50 reviews)

  • Good hours flexible schedule - good work from home policy (in 27 reviews)


Cons
  • work pressure on a higher side , might impact your work life balance (in 17 reviews)

  • Performance management structure mean everyone is out for themselves creating a poor team environment (in 28 reviews)

More Highlights

Employee Reviews

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  1.  

    Challenging in the consumer business unit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head of Marketing in London, England
    Former Employee - Head of Marketing in London, England

    I worked at BT full-time (more than an year)

    Pros

    Demanding, meritocratic, challenging competitive market

    Cons

    Lack of diversity - very British especially at Senior levels

    Advice to ManagementAdvice

    increase diversity in employee body

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    mostly good experiences, decent work/life balance dependant on your manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist Technology Consultant in London, England
    Current Employee - Specialist Technology Consultant in London, England

    I have been working at BT full-time (more than 10 years)

    Pros

    work life balance
    opportunity to move around
    opportunity for different projects

    Cons

    not a lot of staff churn so promotion is non-existent
    variable management culture

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    You only get recognition for good work if you're one of the manager's "favourites" current service operation's employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Operation's in Leeds, England
    Current Employee - Service Operation's in Leeds, England

    I have been working at BT full-time (more than 5 years)

    Pros

    Although I honestly can't think of many at all, I suppose it's just a currently stable company to work in really.

    Cons

    Unless you happen to be one of management's favourite little darlings your contributions will not count. Any good work done either gets discredited or just gets ignored. Further to that you will soon find yourself in the DN category. Receive any corrective feedback at any point during the quarter even right at the end, don't be surprised if you actually get marked as U - unsatisfactory.

    Working at BT has shown me that it's a bullying culture wriggled against me and designed to manage people out using the contradictory performance management system and HR. Unless you are a favorite with a pretty face. Also don't expect a decent pay increase. 2.5% really feels like being spat on or like a tramp being given 2 pence by a rich egotistical biggot despite hard work done. BT really does everything on the cheapest of the cheap, which really isn't surprising for a company with a 30 Billion pound debt (probably due to all the fines by Ofcom).

    Employees are seldomly encouraged and inspired to help them want to do better. They just get ignored, discredited and demoralised - unless a little favorite pet of management's.

    So far I have not come across one person who has said they like their services provided by BT. Friends, family and random people have all said they can't wait to move to a different provider. Slow Internet speeds, repulsively bad customer service, over charged and the list goes on.

    Advice to ManagementAdvice

    If you just ensured your employees were happy and made to feel valued and appreciated, so will our customers and shareholders also. Remember it's not just about what you do but how you do it also.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Talented technical team with a mix of management capability and confusing strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer Manager
    Former Employee - Programmer Manager

    I worked at BT full-time (more than 3 years)

    Pros

    Big projects = big challenges, loads of interesting work around
    Great technical people, albeit some of them freelance rather than permie
    Work with good technology, don't run things on a shoestring

    Cons

    People manager setup is bizarre
    Very strange performance reviews
    There are on or two VPs who are gibbering lunatics
    3000 colleagues are sat "on the bench"

    Advice to ManagementAdvice

    Find some new markets to point Global Services at and clarify the strategy for everybody

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Good starting point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Manager in London, England
    Former Employee - Finance Manager in London, England

    I worked at BT full-time (more than 3 years)

    Pros

    Good experience, skills training, nice colleagues and location. Bonus structure was amenable.

    Cons

    Company didn't value the customer at all. Worked it's employees to the ground

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    It's true what they say that if you're good at your job you'll never be promoted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telecoms Engineer in Belfast, Northern Ireland
    Former Employee - Telecoms Engineer in Belfast, Northern Ireland

    I worked at BT full-time (more than 10 years)

    Pros

    Some great people to work with and a handful of very good managers. Mairaed Meyer is fantastic. The Great Place to Work Survey has highlighted how bad BT is and they are trying to do something about it.

    Cons

    The managers are generally speaking useless and haven't much of a clue, definitely not to be trusted. They fail to recognise their good employees and there is a lot of dead wood. The work is hand picked and many engineers can't do any difficult work. The promotions are given to the best talkers from one religion and not on merit or capability. The rumours in BT are awful and in NI there is too much discrimination.

    Advice to ManagementAdvice

    Get rid of the dead wood and only have engineering managers that have knowledge of the subject. Carry out a religious audit across the company in NI and you'd be shocked.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    overall very positive

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT

    Pros

    Good grounding in corporate life and telecoms

    Cons

    Not a forward thinking company

  9. 2 people found this helpful  

    Work place tyranny!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Volume Engineer in Inverness, Scotland
    Current Employee - Volume Engineer in Inverness, Scotland

    I have been working at BT full-time (more than 10 years)

    Pros

    Very few left, sharesave options if you can afford them.

    Cons

    Ruthless senior managers bullying middle managers bullying engineers. Was a good company to work for before trackers and performance management, company is now run on statistic dashboards and performance analysts looking at trends and behaviours for discipline purposes 'work place tyranny'. Members of my team off on sick leave due to stress, number of engineers leaving increased work load on those unhappy engineers left, this is causing major issues in our team very low morale and a very unhappy place to come to work.

    Advice to ManagementAdvice

    You have really lost your engineering workforce, a happy workforce is a productive and good willed workforce, you have neither! Lots of good engineers leaving including myself as soon as I get an opportunity to do so.

    Doesn't Recommend
    Negative Outlook
  10.  

    Getting better, now a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coach in Southampton, England
    Current Employee - Coach in Southampton, England

    I have been working at BT full-time (more than 10 years)

    Pros

    Lots of opportunities to advance, the customer is now being put first. Good work life balance

    Cons

    Sometimes you may have to travel for work, depending on where they need you. Quarterly reviews and coaching plans but it is done fairly

    Advice to ManagementAdvice

    Carry on with putting the customer first and Continuous Improvement, and start looking after the network

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    The not so "healthy churn"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Nottingham, England
    Current Employee - Manager in Nottingham, England

    I have been working at BT (more than 10 years)

    Pros

    Good brand, good history, benefits better than average. Some great people work here, There are some good Managers among the "will do anything to get on" brigade which are unfortunately on the increase.

    Cons

    Performance Management (Not changed despite claims to the contrary)
    Smoke and mirrors with a pretence of a change. Openly told to "distribute" your team or be marked down, followed in the next breath by "there is no forced distribution".
    unregretted leavers replaced by "healthy churn" same thing disguised by including all forms of leavers, but focus on kicking people out and a witch hunt to ensure a certain number of so called "poor performers" are exited to meet targets.
    Pioneers programme is great, but its core principles are not observed from the top, why waste all that money if you have no intention implementing a genuine change from the top?
    And by the way, meritocracy does not mean spend one hour a week talking about who we can kick out and how the kicking out is progressing.
    Makes coming to work depressing,

    Advice to ManagementAdvice

    I hope the way people are really treated is bought into the public domain and practices exposed.
    I would love to spend more time on positive management techniques, indeed deal with underperformance where needed, but no more witch hunts.
    One of the BT values is honesty, why don't you come clean and admit openly what you are doing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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Headquarters of BT Group, housed in BT Centre, located in London (Photo attributed to Martin Addison - licensed under the CCL Attribution-ShareAlike 2.0)
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