BT Reviews

Updated 27 September 2014
Updated 27 September 2014
339 Reviews
2.8
339 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
BT Chief Executive Ian Livingston
Ian Livingston
135 Ratings

Review Highlights

Pros
  • Not really good work life balance as Clients always keeps you on the toes (in 49 reviews)

  • Great work life balance and ability to work from home to be more effective (in 27 reviews)


Cons
  • work pressure on a higher side , might impact your work life balance (in 16 reviews)

  • Performance management structure mean everyone is out for themselves creating a poor team environment (in 27 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Getting better, now a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coach  in  Southampton, England
    Current Employee - Coach in Southampton, England

    I have been working at BT full-time for more than 10 years

    Pros

    Lots of opportunities to advance, the customer is now being put first. Good work life balance

    Cons

    Sometimes you may have to travel for work, depending on where they need you. Quarterly reviews and coaching plans but it is done fairly

    Advice to ManagementAdvice

    Carry on with putting the customer first and Continuous Improvement, and start looking after the network

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    EXCELLENT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bt Engineer  in  Glasgow, Scotland
    Current Employee - Bt Engineer in Glasgow, Scotland

    I have been working at BT full-time for more than 5 years

    Pros

    Like any job good days and bad, but mostly good.

    Cons

    target driven company, possibly over micro-managing staff.

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A challenge but very fulfilling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Programmer Manager  in  Leeds, England
    Current Employee - Programmer Manager in Leeds, England

    I have been working at BT full-time for more than 5 years

    Pros

    Flexible working that allows you to have a good work/life balance, a varied amoutn of career options that really put the choices in your hands. Great people in the company and a strong culture of helping each other

    Cons

    Geographically spread all over the country, don't get an opportunity to meet the team in some roles. Delay in promotions due to processes left over from the Post Office days

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 5 people found this helpful  

    Toxic, frustrating, Nobody listens,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Project Manager  in  London, England
    Current Employee - Project Manager in London, England

    I have been working at BT full-time for more than 10 years

    Pros

    You can play the "BT game" to keep yourself appearing good without actually doing much. Play the game the way senior management want you to play it can keep you in a job for ever.

    Cons

    It's openly discussed that the strategy is to reduce headcount by 10% per year. This results in middle management only interested in passing responsibilities to other teams and cutting their own headcount. This maybe efficient when looking at your own team but taking a step back and looking at the bigger picture means you are passing expertise out to non experts actually causing inefficiency. Unfortunately, the middle managers that reduce their own headcount like this are the ones that are promoted. It also promotes a culture of fear, bullying and teams that are only interested in protecting themselves.

    Performance management has been implemented and is totally flawed. It is being used as a tool to find excuses to manage people out of the business. However, the teams themselves have learned how to fight back against HR and senior management so now spend all their days collecting stats and metrics that ensure they are protecting themselves from being managed out.

    Bullying is rife amongst senior and middle management. EIther the middle and lower management tow the line and manage people out of the business or face the chop themselves.

    Promotion or career pathways are non existent unless you are prepared to sell your soul.

    The company is currently cancerous, toxic and a horrible place to work. Best to avoid at all costs.

    Advice to ManagementAdvice

    You sold your soul. Please go buy it back

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Head of Strategy  in  London, England
    Current Employee - Head of Strategy in London, England

    I have been working at BT full-time for more than a year

    Pros

    Honest genuine management focused on growing the company and creating a healthy organisation. Very good long term investments in place

    Cons

    Very hard to get promoted and an obsession on 'deliverables'. You end up working very long hours to get a fair chance at a promotion

    Advice to ManagementAdvice

    Better training and motivation

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Auditor Role

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT

    Pros

    Excellent company, good perks, OK Management

    Cons

    work life balance needs to be reviewed

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Fibre Optic cable gang

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cable Layer  in  London, England
    Current Employee - Cable Layer in London, England

    I have been working at BT full-time for more than a year

    Pros

    Decent money, solid structured company with job security, sticks to H&S when others bend the rules

    Cons

    To get in as a cable layer I had to do a Psychometric Test this has 100% no relevance what so ever regarding mine or any of the gang I worked for? they are making so many people who are ground workers loose the opportunity of working for BT due to having a "Generalised" test for people who want to work for them? pipe layers cable layers digger drivers dumper drivers shouldn't be taking tests like this as it offers no true picture of someone who is qualified on lets say a digger whos spent thousands of pounds on his/her tickets for some test asking them to pick a shape to put in a hole that fits or a question about organisation? total lack of knowledge from the people at the top.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Stress and lies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retention Adviser  in  Leeds, England
    Current Employee - Retention Adviser in Leeds, England

    I have been working at BT full-time for more than a year

    Pros

    Huge bonus if you're good at selling - £200-£700 pm

    Cons

    Hassle Stress No Teamwork Poor Management Bad Working Hours

    Advice to ManagementAdvice

    - I've been working for this company for around 8 months now as a Retention/Customer service adviser.

    At first the job is great - you train for around 4-6 weeks in a classroom with the rest of the newbies, making friends, meeting your manager, drawing pictures and playing games. It's that simple. You get paid £250 roughly a week to sit in a class room eating sweets "training".
    Nothing you learn in training is actually relevant to the job role though.

    When you first go onto the sales floor around 4-8 weeks after joining the company, you're on a 'baby dialer'.. This basically means you get all the good calls, sales calls!
    For the first 4 weeks your keep scores are set at 100% so if you smash the sales your bonus will be massive!! A few people in my grad bay got over £1000 bonus for the first month.

    When you're out of the training bay with the nice calls, you then get awful calls filtering through to you too. These include complains - which you're not trained how to deal with, cancellations - which are often impossible to avoid and these will massively impact your keep score and finally technical and billing issues - which you can't deal with so you have to transfer - this impacts your transfers which you're also targeted on.

    For the first few weeks the job is great if you like talking to happy customers, selling things and earning bonus!
    It all goes down hill from there.
    In the first month I was there I had swapped managers and teams around 3 times, this is quite daunting still being a newbie! Especially when you still haven't quite grasped how to deal with angry complaining customers.
    Our original team of 13 people slowly dwindled to a remaining 4 people in the space of 6 weeks.
    That's how bad it is.
    Even the money cannot persuade you to stay.

    As soon as you walk through the gates at bt it's like you're locked in a prison. Managers are constantly on your back while you're on calls making you sell, not only is this distracting giving a bad customer experience, it's annoying as it was NEVER mentioned in the job description.
    Unless you're hitting targets dead on and taking breaks at set times with no toilet breaks, you're sure to get many disciplinarys and coaching sessions. Highly embarrassing being a 36 year old woman and around 10 years older than my own very inexperienced manager!
    The whole thing is a joke

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Good but all depends on how lucky you sre with the team you end up in & too political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Graduate Software Engineer  in  Ipswich, England
    Current Employee - Graduate Software Engineer in Ipswich, England

    I have been working at BT full-time for more than 3 years

    Pros

    Good people
    Good opportunity to train thanks to online courses.

    Cons

    # political,
    # moving the goal post
    # find any excuse not to give you what you deserve
    # Poor moral
    # Performance management structure mean everyone is out for themselves creating a poor team environment
    # Way too many arrogant people with big egos lucky humility.
    # Same corporate spill dressed up in a new name every year.
    # Massive disconnect between managers and low level workers
    # Luck of the drew depending on team. Same level of work yields totally different rating in different teams.

    Advice to ManagementAdvice

    List to people and change the way performance management works, every three months is overkill and hinders moral.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    career progression

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Strategy Specialist  in  London, England
    Current Employee - Strategy Specialist in London, England

    I have been working at BT full-time for more than 5 years

    Pros

    work - life balance; nice people

    Cons

    low salary and strict policy on reward and promotions

    Advice to ManagementAdvice

    invest more into growing people internally and retain talents

    Doesn't Recommend
    Neutral Outlook

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Headquarters of BT Group, housed in BT Centre, located in London (Photo attributed to Martin Addison - licensed under the CCL Attribution-ShareAlike 2.0)
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