Bank of America

www.bankofamerica.com

Bank of America Reviews in Georgia

Updated 22 January 2015
Updated 22 January 2015
7,413 Reviews
3.3
7,413 Reviews
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
3,165 Ratings

Review Highlights

Pros
  • Excellent work life balance including remote work from home for certain positions (in 417 reviews)

  • They have a program called MyWork which allows you to work from home or from any location (in 223 reviews)


Cons
  • Work/life balance was a little tough but you are going to get that anywhere to be honest (in 180 reviews)

  • upper management failed to listen to the lower ranks often missing oppertuinitys (in 184 reviews)

More Highlights

193 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Instructional Designer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Instructional Designer in Atlanta, GA (US)
    Former Employee - Instructional Designer in Atlanta, GA (US)

    I worked at Bank of America full-time (more than 10 years)

    Pros

    Great company with great people and benefits. There are a lot of great processes in place to ensure a smooth workflow and people are treated fairly.

    Cons

    The biggest challenge has been to need to do more with less. Every year it gets harder and harder.

    Advice to ManagementAdvice

    My advice to management is to find a process that works and continue to better that process instead of every two years making a complete makeover based on the latest business trend. A departments name doesn't need to change every two years if they are still doing the same work supporting the same people.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Company and Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Atlanta, GA (US)
    Current Employee - Teller in Atlanta, GA (US)

    I have been working at Bank of America

    Pros

    Great benefits, enjoying working with different type of customers, I totally like my job

    Cons

    In my current situation management are disrespectful with each other and with others, there isn't equal treatment for everyone, even with customers.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Sales and Service Specialist

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales & Service Specialist in Atlanta, GA (US)
    Current Employee - Sales & Service Specialist in Atlanta, GA (US)

    I have been working at Bank of America

    Pros

    Great Benefits, Lots of room to move up, really challenging job that gives you the ability to make decision within certain limits.

    Cons

    Just a lot of changes but with any company that can be expected.

    Advice to ManagementAdvice

    Listen to your employees.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    BofA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Control Specialist in Atlanta, GA (US)
    Current Employee - Senior Business Control Specialist in Atlanta, GA (US)

    I have been working at Bank of America (more than 3 years)

    Pros

    Good work life balance and flexibility

    Cons

    Poor salary increases, tied more to tenure than performance

    Recommends
    Positive Outlook
  6.  

    Great benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mortgage Underwriter in Atlanta, GA (US)
    Former Employee - Mortgage Underwriter in Atlanta, GA (US)

    I worked at Bank of America

    Pros

    Employee friendly. Lots of training.

    Cons

    Layoffs. Job stability.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Collector II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Collector in Kennesaw, GA (US)
    Former Employee - Senior Collector in Kennesaw, GA (US)

    I worked at Bank of America full-time (more than an year)

    Pros

    Great work environment and culture.

    Cons

    Upper management lacks professionalism. Employees are not encouraged to further their education.

    Advice to ManagementAdvice

    Improve maintaining professionalism.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Call Center is not professional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fraud Analyst in Kennesaw, GA (US)
    Former Employee - Fraud Analyst in Kennesaw, GA (US)

    I worked at Bank of America

    Pros

    Excellent benefits, flexible schedule. Compensation is entry-level only.

    Cons

    Call center is the most unprofessional place to start working in this company. Company hires just anyone off the streets with a customer service background. Training was unprofessional and inadequate. The most work managers do are planning for activities and decorating cubicles for events or holidays...no real instruction. Call center floor is very loud with laughter, joking and music from personal radios while you are trying to speak with customers that are irate about the interruption of their credit card.

    Advice to ManagementAdvice

    Hire managers with real managerial experience. Hire analysts with at least a 2 year college degree to ensure they have good vocabulary to speak with customers.

    Doesn't Recommend
  9.  

    Worst company. Not at all what I expected, but then again, being a former mortgage customer, I should have known.

    • Comp & Benefits
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Sales Specialist in Kennesaw, GA (US)
    Former Employee - Customer Sales Specialist in Kennesaw, GA (US)

    I worked at Bank of America full-time (less than an year)

    Pros

    I can only speak for the contact center in Kennesaw and I can't think of any benefits of working there.

    Cons

    I saw in the news feeds today that Bank of America is ranked no. 5 of the top most hated companies. Having worked there, I can see why. They do not care about the customers. I can't tell you how many calls I received in a day customers complaining about how they are treated when they call in to make payments, activate their cards or even just to simply find out what their balances were. Bank of America considers it sales, customers consider it harassment. I left because I felt their practices were unethical.

    Advice to ManagementAdvice

    Listen to your customers. Start immediately utilizing and adhering to the feedback from COMMIT. Also, be more attentive and aware of the people you put in management positions and the reasons for it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Loved it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Stone Mountain, GA (US)
    Current Employee - Teller in Stone Mountain, GA (US)

    I have been working at Bank of America

    Pros

    Lots and lots of benefits. Easy to move up. Great company.

    Cons

    People will try to commit fraud

    Recommends
    Positive Outlook
    No opinion of CEO

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