Barclays

  www.barclays.com
  www.barclays.com

Barclays Reviews

Updated 26 November 2014
Updated 26 November 2014
608 Reviews
3.1
608 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Barclays Group CEO Antony Jenkins
Antony Jenkins
201 Ratings

Review Highlights

Pros
  • Some good people amidst a sea of people who've checked out; good work life balance (in 60 reviews)

  • Work environment is average, it's comparable to other large banks (in 23 reviews)


Cons
  • We had to do overtime everyday so work/life balance was no so good (in 20 reviews)

  • There have been increased senior management changes in recent years (in 28 reviews)

More Highlights

Employee Reviews

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  1.  

    Good company to work for. Nice working culture based on its values

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Barclays

    Pros

    The work-life balance was fair enough and the training provided was adequate to start offering to the company quickly.

    Cons

    Not many opportunities for promotion or career development.

    Advice to ManagementAdvice

    N/A

  2.  

    They lost there way during the credit crunch, but once they got rid of the leader from Capital they are improving.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager in Knutsford, England
    Former Employee - Senior Project Manager in Knutsford, England

    I worked at Barclays full-time (more than 10 years)

    Pros

    Fair managers, no bullying, good drive.

    Cons

    Bring back managers from the 90's.

    Advice to ManagementAdvice

    Don't push the little men out. listen to them. And I mean listen.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    More interested in sales than customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Support Manager
    Former Employee - Relationship Support Manager

    I worked at Barclays full-time (more than 3 years)

    Pros

    Training is freely available to anyone that wants it
    There was a focus for a while on upskilling the staff
    Working from home in some positions
    Some benefits

    Cons

    Obsession with sales over customer services
    Bonus is terrible - always full of promises but it's rarely worth having.
    Management is incompetent in most offices. There doesn't seems to be any need for management skill before you're promoted.
    Office politics is rife. Prepare for back stabbing and constant complaining
    Internal promotion process is overly complicated

    Advice to ManagementAdvice

    Ditch unreasonable sales targets
    Focus on customer service
    Ensure that managers are actually capable before promoting them
    Try to make internal recruitment appealing

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Low pay but great people to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Manchester City Centre, England
    Former Employee - Anonymous Employee in Manchester City Centre, England

    I worked at Barclays full-time (more than an year)

    Pros

    Great team to work with, everyone was friendly and a relaxed atmosphere. There was scope to progress

    Cons

    We had to do overtime everyday so work/life balance was no so good. Low pay, no good benefits. Team leader has no leadership skills.

    Recommends
    Disapproves of CEO
  6.  

    It is a Mixed Bag.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Premier Telephony in Liverpool, England
    Current Employee - Premier Telephony in Liverpool, England

    I have been working at Barclays full-time (more than an year)

    Pros

    Met some great people on my team and some team leaders are lovely. You get some sort of community spirit in the contact centre.

    Benefits and salary are good for the job.

    Premier Telephony tends to be quiet for a phone job usually. It is not constant calls like Retail.

    Some career opportunities if you try.

    Company is trying to change and respect customer service over profit.

    Cons

    Targets to promote digital options to 90 year old ladies.

    No communication between departments so letters end up getting sent out to customers about something and we do not know about it and sound thick when customers call to query it.

    Debit Card Fraud based in India - fraud should always be UK based.

    Some important telephony departments closing at 5pm which is unhelpful at 10pm.

    Branch telling customers to call when they can deal with an issue.

    Too much emphasis on statistics like call times and hold times.

    Senior management make decisions that the little people like us on the front line have to deal with.

    Advice to ManagementAdvice

    Continue to try and focus on the customer and not profit.

    Understand that some people want to ring up or go into branch to do a transfer and hate being badgered to go online.

    Recommends
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Lots of experience gained

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Teesside County Borough, England
    Current Employee - Cashier in Teesside County Borough, England

    I have been working at Barclays full-time (more than 10 years)

    Pros

    Excellent reputation, secure job, good salary, opportunity to develop and further career.

    Cons

    Process improvement, staff cuts mean May branches are under staffed putting more pressure on existing staff. Can be relocated for no apparent reason.

    Advice to ManagementAdvice

    Recruit more staff!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Barclays full-time (less than an year)

    Pros

    Lots of customer interaction, good way to join the ladder, ideal for school leavers

    Cons

    Very sales focused, not paid for hours above and beyond the branch working hours

    Advice to ManagementAdvice

    Invest in your cashiers

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources in London, England
    Former Employee - Human Resources in London, England

    I worked at Barclays full-time (more than 5 years)

    Pros

    Interesting work, not bad remuneration, had lots of opportunities. Strong push internally to embed new values, not just for show

    Cons

    Bureaucracy, lack of definition of responsibilities - too many people trying to compete to do the same thing. Move to a 'one Barclays' model making slow progress and moral was very low.
    The flat hierarchy and promotion process meant that you could end up taking on much more responsiblity than you are rewarded for and people would work alongside each other with the same role and level of responsibility but different grades

    Approves of CEO
  10.  

    Interesting, political feel.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Barclays full-time

    Pros

    Corporate bank quite interesting work/transactions.

    Cons

    Depends on which department you work, not standardised across bank.
    Does not have the prestige of the IB.

    Advice to ManagementAdvice

    Understand diversity more, and how it works practically

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    My time at barclays

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Digital Marketing Manager in London, England
    Current Employee - Senior Digital Marketing Manager in London, England

    I have been working at Barclays full-time (more than 5 years)

    Pros

    Working at Barclays has so many opportunities. You never really need to leave. It also has fantastic pension, annual leave, healthcare and the pay is pretty good. The bonuses are great. It is a very comfortable place to work. It is quite easy to network and move your way around. Its very 'PC' and friendly. Social scene can be varied. People are generally out of the office by 5.30pm and your work life balance is mostly respected.

    Cons

    You have to play the game, rather than just be good at your job. There are so many people that you really have to work smart to stand out/avoid being a number. But everyone is kind and fair and so long as you work out how to play the game, the sky is the limit really. It can become quite stale with very little breadth to roles (i was there 6 years) but i enjoyed my time there and it has set my career up for the future - people really respect the name on your CV.

    Recommends
    Neutral Outlook
    Approves of CEO

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