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Barnes & Noble Reviews

Updated 24 April 2015
1339 reviews filtered by
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3.4
1,339 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
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Michael Huseby
210 Ratings

Pros
  • It's nice to get a decent discount on books and have access to the titles (in 42 reviews)

  • The one thing that I can say about this company is that you get a pretty great employee discount (in 108 reviews)

Cons
  • While the pay is a little above minimum wage, the hours make for some very small paychecks (in 79 reviews)

  • The company had some serious problems that turned a great part-time job into a so-so (in 61 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Great People, Unfortunate Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Children's Lead Bookseller
    Former Employee - Children's Lead Bookseller

    I worked at Barnes & Noble full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working with other book lovers and readers created a great atmosphere of sharing recommendations and discussing titles throughout the day. My fellow booksellers were the reason I stayed in this job. The employee discount on books is okay, as is the book borrowing option. I greatly appreciated that the store did not open early or stay open late at all for the holidays, as I find the whole Black Friday phenomenon detestable.

    Cons

    Very poor pay grade and no recognition from the corporation itself that minimum wage is an impossible wage to survive on. There are no benefits for part-time, and the full-time benefits are sad. There is no real opportunity for advancement, which is unfortunate as there are many great employees who would do the company a real service if they were promoted and given the space to flourish. Dealing with customers can be demoralising, as anyone who works in retail will understand. The push to sell certain books, the membership card, the nook, etc., constantly interfered with the personalised, thoughtful, friendly service and assistance that I and my fellow booksellers so truly wanted to offer.

    Advice to Management

    Cut the constant, multiple promotions (and the constant hounding of employees over them) that interfere with the personalised service your booksellers can offer. If customers want canned promotions, they have the entire internet for that.

  2. Barista

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Barnes & Noble part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fast paced, good discounts, range of products, friendly management, good hours. The location I worked at was at the Americana so I got to enjoy my breaks around the mall

    Cons

    Big volumes of people rushing into the store, can find it hard to get a good break, very hectic and can be unorganized. Cannot see myself growing within the company

    Advice to Management

    I would advise for the management to keep up the good work. I can't think of any constructive feedback. Loved the staff at Barnes and Noble cafe-Americana

  3. Barista

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Saint Cloud, MN (US)
    Current Employee - Anonymous Employee in Saint Cloud, MN (US)

    I have been working at Barnes & Noble part-time

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    I really like the working environment and job itself. Barnes and Noble provides a good work environment as well as good coworkers.

    Cons

    Management needs to be replaced. In the store I currently work in there is a serious need for a change in management as I have found favoritism to be a major issue ultimately resulting in very unqualified promotions to management positions. These promotions have been solely on favoritism and not merit.

    Advice to Management

    Recognize credit for those who do good jobs, as well as look further into promotions and qualifications need for such promotions.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great customers and coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Barnes & Noble

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    You get to interact with friendly customers that have interesting and diverse backgrounds; you have well-educated, welcoming, warm and fun coworkers; nice employee discount both on store products and from the cafe; nice working environment, considerate managers, and books books books!

    Cons

    It is retail, so the same cons as any other retail job basically--inconsistent schedule, it gets busy during the holidays, and the occasional odd or unpleasant customer (usually they enter the store that way).

  6. Good overall experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Barnes & Noble part-time

    Pros

    The store manager is kind

    Cons

    To much part-timer accepted, so you will get less schedule

  7. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Kansas City, MO (US)
    Former Employee - Store Manager in Kansas City, MO (US)

    I worked at Barnes & Noble

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Good Compensation for the business, though book market was on a downturn

    Cons

    Hard to get promoted due to long tenure of managers.

  8. Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Des Moines, IA (US)
    Current Employee - Manager in Des Moines, IA (US)

    I have been working at Barnes & Noble (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great People
    Excellent Operational and Merchandising Processes

    Cons

    Hours and working weekends. Typical Retail

  9. Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager Marketing Operations in Dallas, TX (US)
    Former Employee - Assistant Manager Marketing Operations in Dallas, TX (US)

    I worked at Barnes & Noble full-time (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Time you get to spend with the customers finding out what they enjoy reading. Benifits were very good. Medical,dental and life insurance

    Cons

    Wworking late nights closing shift one night and opening the next morning.

    Advice to Management

    Treat your staff like human beings and giving them the chance to advance.

  10. Books, music, coffee, movies...what's not to love?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Manager in Los Angeles, CA (US)
    Former Employee - Department Manager in Los Angeles, CA (US)

    I worked at Barnes & Noble full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Quality company. Of course, great product. Everyone shops or at least browses so always meeting interesting and even famous folks. Pay is weekly which is very helpful.

    Cons

    hard to make a real living with the pay until you get into upper management. a lot of theft, both internal and external. I always got along great with the management but most of the rest of the staff hated the store manager.

    Advice to Management

    Be careful not to pick on certain people...for better (favoritism) or worse.

  11. Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Barnes & Noble

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Really good atmosphere especially if you like books

    Cons

    Dying in the store would be the only con

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