Barnes & Noble

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Barnes & Noble Reviews

Updated 21 August 2014
Updated 21 August 2014
1,035 Reviews

3.3
1,035 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Michael Huseby
129 Ratings

Review Highlights

Pros
  • It's nice to get a decent discount on books and have access to the titles (in 49 reviews)

  • The one thing that I can say about this company is that you get a pretty great employee discount (in 90 reviews)


Cons
  • Very limited in the opportunity to grow beyond minimum wage (in 68 reviews)

  • The company had some serious problems that turned a great part-time job into a so-so (in 48 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great People, Unfortunate Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Children's Lead Bookseller
    Former Employee - Children's Lead Bookseller

    Pros

    Working with other book lovers and readers created a great atmosphere of sharing recommendations and discussing titles throughout the day. My fellow booksellers were the reason I stayed in this job. The employee discount on books is okay, as is the book borrowing option. I greatly appreciated that the store did not open early or stay open late at all for the holidays, as I find the whole Black Friday phenomenon detestable.

    Cons

    Very poor pay grade and no recognition from the corporation itself that minimum wage is an impossible wage to survive on. There are no benefits for part-time, and the full-time benefits are sad. There is no real opportunity for advancement, which is unfortunate as there are many great employees who would do the company a real service if they were promoted and given the space to flourish. Dealing with customers can be demoralising, as anyone who works in retail will understand. The push to sell certain books, the membership card, the nook, etc., constantly interfered with the personalised, thoughtful, friendly service and assistance that I and my fellow booksellers so truly wanted to offer.

    Advice to ManagementAdvice

    Cut the constant, multiple promotions (and the constant hounding of employees over them) that interfere with the personalised service your booksellers can offer. If customers want canned promotions, they have the entire internet for that.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    I consider my coworkers to be family, but moving up in the ranks takes years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bookseller & Barista  in  Battle Creek, MI (US)
    Current Employee - Bookseller & Barista in Battle Creek, MI (US)

    Pros

    Great healthcare and dental benefits. Paid vacations, personal time, and sick time. Very flexible with working hours.

    Cons

    Being promoted. Company needs to better communicate with stores about upcoming events and big news, like new devices. They also need to allow more hours to spend in each store so shrink loss will decrease.

    Advice to ManagementAdvice

    They need to be better organized and hire more dependable employees.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Bookseller, Part-time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bookseller  in  Oakbrook Terrace, IL (US)
    Current Employee - Bookseller in Oakbrook Terrace, IL (US)

    Pros

    Ability to get more hours, Good Work-Life Balance

    Cons

    Handling multiple tasks etc.
    Senior management - Variance depending on location (sometimes, chaotic)

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great job while working in high school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bookseller  in  Salt Lake City, UT (US)
    Former Employee - Bookseller in Salt Lake City, UT (US)

    Pros

    nice managers, friendly environment, easy going, company discounts, paid holidays

    Cons

    you run into a lot of wierdos that come in

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place to work for a student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bookseller  in  McLean, VA (US)
    Former Employee - Bookseller in McLean, VA (US)

    Pros

    Great, fun, and interesting people. Flexible hours, which is great if you are a student. The longer you are there, the more personal days and vacation days you get. Raises every years. Good discounts. Allows for promotions. Because it is in a mall, its not as slow and library-like as a regular Barnes and Noble.

    Cons

    Low pay. They will start you off with minimum wage if they can. Its retail so you must work holidays. Because so many employees come and go, it can make it difficult for the workplace to run smoothly. It is a dying business so they really push membership sales and nook devices.

    Advice to ManagementAdvice

    Makes sure to walk into an actual Barnes and Noble every once in a while and stay for the day to see how the store works. Sometimes the policies and rules you have in place hinder our ability to get more work done. Planograms can be extremely difficult to accommodate since displays are usually smaller than the measurements corporate has.

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Fun place to work for all book lovers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Children's Book Seller  in  Clay, NY (US)
    Former Employee - Children's Book Seller in Clay, NY (US)

    Pros

    Great employee discounts. Coworkers typically are very active and dedicated to the store and store events.

    Cons

    Not many opportunities for raises, typically it is only yearly. Also not much room for advancement into corporate if you are looking to get into that.

    Advice to ManagementAdvice

    When working many off-hours and personal money is spent planning and creating company events.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Over all good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Fun and honest company, Loved working there

    Cons

    Pay is not that great, Started me off a minimum wage and had 4 years experience

  9.  

    A great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Manager  in  Tampa, FL (US)
    Current Employee - Merchandise Manager in Tampa, FL (US)

    Pros

    There is typically a great blend of people to work with, providing an enjoyable environment in which to work.

    Cons

    The real downside mostly comes from picky or confused customers who don't know what they want. Amazon being a major competitor is a source of stress as well.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Great company to work for but constant efforts to reinvent during a technological wave.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The job is very much easy to learn and you will definitely be presented with opportunities for growth. You will build long lasting relationships with your colleagues that could prove to be beneficial in the changes you make in your life.

    Cons

    Times are changing for paper books so the identity of the bookstore is experiencing a significant shift.

    Advice to ManagementAdvice

    Push accountability, I feel that is one of the strongest allies in building a team here.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Overall, a very good environment to work in

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    -Good company
    -Clean, safe, pleasant environment

    Cons

    -Tiring to stand for hours
    -Fairly little pay (even if it is for starters)

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