Best Buy Reviews

Updated 30 October 2014
Updated 30 October 2014
6,045 Reviews
3.3
6,045 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Best Buy CEO Hubert Joly
Hubert Joly
1,990 Ratings

Review Highlights

Pros
  • You get a nice employee discount on the items that you can get for cheap on amazon (in 760 reviews)

  • The pay is descent only if you are working for GeekSquad, great discount for employees (in 323 reviews)


Cons
  • Work life balance only exists under quality General Management which is rare (in 204 reviews)

  • full time position due to nobody moving in current full-time positions for higher ones (in 189 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fantastic experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Bristol, England
    Former Employee - Team Leader in Bristol, England

    I worked at Best Buy full-time (more than an year)

    Pros

    Brilliant managers who everyone believed in and trusted. Great products and prices. Fantastic customer service.

    Cons

    Very poor marketing, no one knew what we sold.

    Advice to ManagementAdvice

    Do what you do best

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Awesome Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Richmond, VA (US)
    Current Employee - General Manager in Richmond, VA (US)

    I have been working at Best Buy full-time (more than 5 years)

    Pros

    Amazing work-life balance, wonderful growth opportunity and learning path, it has been an amazing journey of growth and experiences

    Cons

    Sometimes HR gets too much in the way, it can sometimes be a hassle if you need to make decisions of your team in order to let go someone

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    My experience at Best Buy has been wonderful and it is such an amazing and fun company to be with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Best Buy

    Pros

    It truly is a fun place to work. You get hands on with the newest technology. The benefits are great. Most importantly I have made the best friends working here. You get to know a lot of diverse and awesome people!

    Cons

    The hours, but hey it's retail! But Best Buy is very good about giving you the time off that is needed and working with your availability.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Great company

    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Best Buy full-time (more than 5 years)

    Pros

    Company values, great environment, teamwork

    Cons

    work life balance, need to balance it out

    Advice to ManagementAdvice

    NA

  6. 1 person found this helpful  

    Endless opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Best Buy full-time (more than an year)

    Pros

    Growth is amazing if you push

    Cons

    Retail...hours and so on.. customer expectations

    Advice to ManagementAdvice

    Continue down the path and keep listening to the field

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Best Buy

    Pros

    everything is great in the company

    Cons

    i dnt have any cons

    Advice to ManagementAdvice

    nothing

  8.  

    Great Company Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Scrum Master in Minneapolis, MN (US)
    Current Employee - Scrum Master in Minneapolis, MN (US)

    I have been working at Best Buy as a contractor (more than 3 years)

    Pros

    This company has made a total commitment to Agile SDLC and it seems to be working well.
    Great Company Culture.
    Great Compensation packages and Benefits.
    Lots of upward mobility possibilities.

    Cons

    There aren't many cons unless you do not expect to perform and give them their money's worth.
    Long hours dealing with remote/offshore project members; but they make it easy to love what you do.

    Advice to ManagementAdvice

    Keep moving in the current direction.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    A decent retail job, but you're not expected to sell what you'd think is expected.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Marlborough, MA (US)
    Former Employee - Sales Associate in Marlborough, MA (US)

    I worked at Best Buy part-time (more than 3 years)

    Pros

    Great, fast-paced, and fun work environment as long as you have the right team. I haven't worked here in over 2 years and I still hang out with some of my coworkers. You get to meet a lot of people and talk about technology for most of the day. As long as you're into that sort of thing, you'll have AT LEAST a decent time.

    Cons

    The company was constantly in a state of flux and changed a lot of policies all the time. Systems that worked would be changed and/or renamed for almost no reason and departments would sometimes be reorganized, separated, or combined and it can force people who work in the gaming section to also see over home appliances. What if they don't know anything about fridges or dish washers? Which brings us into the next point: There isn't any real training for any of the departments. I didn't know anything about cameras when I first worked there. In order for me to learn about them, no one really held my hand or showed me much that was useful. You're expected to mess with the displays yourself and learn on your own. It's definitely possible, but this is a really hard way to learn technology.

    Finally, and perhaps most importantly, sales are not truly valued unless you set your customers up with protection plans and a credit card. I can't truly convey to you just how much pressure was put on pushing those services. A common interaction with a manager there could look something like this:
    Sales Associate: "Hey, I just had a $800 sale! Lots of accessories attached!"
    Manager: "That's great! Did you get a credit card sign-up?"
    Sales: "No, just the products."
    Manager: "Why no? What happened?"
    Hearing that over and over, every day, can really make you feel bad about doing an otherwise really great job.

    Advice to ManagementAdvice

    I understand you're a big retailer and the focus on trying to have the biggest bottom line as possible, but give it a rest on the quotas. It stresses employees out and makes them feel uneasy about their reputation and sometimes even their job security. There isn't much management can do on a store basis, but it would be really nice if the corporate management would stop trying to reinvent the wheel with all their arbitrary changes in systems and departments. Meaningful change is appreciated, but change for the sake of it is not.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist in Parker, CO (US)
    Former Employee - Customer Service Specialist in Parker, CO (US)

    I worked at Best Buy (more than an year)

    Pros

    The people who work there are, for the most part, really great. They care about you as a person, and try to make it fun to work there.

    Cons

    Way too much pressure to sell Geek Squad/Black Tie protection on EVERYTHING, and to get a certain number of credit applications every month. Makes being in the service industry even worse, because people already are rude, then you try to sell them extras, and they hate it.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Good Job, Very Demanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Columbus, OH (US)
    Former Employee - Sales Associate in Columbus, OH (US)

    I worked at Best Buy part-time (more than an year)

    Pros

    Flexible scheduling in most departments, somewhat competitive pay, and plenty of training. Best Buy does a good job of making sure sales employees are well trained on sales techniques, and that the employee is never without something to do.

    Cons

    Best Buy often demands much more than is reasonable from employees, increasing work load steadily over time to make up for shrinking margins. They frequently change business strategies to the point that they can frequently sound hypocritical, and formal training often conflicts directly with daily coaching. They use a very numbers-oriented approach to employee evaluations which often ignores local factors; ie, complaining about missed numbers even when customer volume was incredibly low. Many times they failed to follow through on promised rewards for achieving goals or competing in certain categories, to the point where incentives were often seen as downright lies.

    Advice to ManagementAdvice

    Continue focusing on the customers and employees as people- this is your strongest asset. Learn to accept that not every day can be a victory, and look for things to praise before criticizing. If you promise a reward for something, follow through- nothing is more demoralizing than feeling cheated out of something that an entire team worked to earn.

    Recommends
    Neutral Outlook
    No opinion of CEO

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