Blockbuster

  www.blockbuster.com
  www.blockbuster.com

Blockbuster Reviews

Updated 23 November 2014
Updated 23 November 2014
677 Reviews
2.8
677 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Blockbuster President Michael Kelly
Michael Kelly
152 Ratings

Review Highlights

Pros
  • Great weekly benefits with 10 free rentals a week (in 189 reviews)

  • We got ten free movies per week which was a great perk (in 160 reviews)


Cons
  • Unrealistic expectations, upper management out of touch with what the customer wanted (in 47 reviews)

  • unrealistic sales goals, upper management micro managed too much (in 33 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    run of the mill part time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in Durham, England
    Former Employee - Sales Assistant in Durham, England

    I worked at Blockbuster part-time (more than an year)

    Pros

    Friendly, welcoming environment, with a close knit team. The chance to interact with customers on a regular basis was rewarding.

    Cons

    From my personal experience, my manager was lazy and despite numerous complaints from staff the district manager did not seem interested in fixing the situation.
    The ability to further yourself was almost non-existent which meant there was a high turnover of staff as members left in pursuit of better opportunities.

    Doesn't Recommend
  2.  

    Aberdeen Store was Acceptable - Dundee Store was a Nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Sales Representative in Dundee, Scotland
    Former Employee - Customer Sales Representative in Dundee, Scotland

    I worked at Blockbuster part-time (more than 3 years)

    Pros

    - Evening and weekend hours suit students well, or those with daily commitments
     - Pay is average to ok for the industry
     - Subject matter is interesting, movies, games etc
     - Non-physically demanding work
     - Lack of manager on most shifts gives a better chance to bond with co-workers

    Cons

    - Terrible bureaucratic processes within HR
     - HR in name but nothing else
     - Failing company not willing to change or adapt to new policies
     - Far too rigid in dictating how staff interact with customers
     - Staff support from corporate is non-existent, store managers are given incredible arbitrary powers and are sided with over employees every time.
     - Staff are seen as highly expendable, which to an extent is true, but this mentality clearly pervades the hiring and firing process
     - They changed my job title subtly during my employment from Customer SERVICE Representative, to Customer SALES Representative - and then brought in a host of new reforms designed to turn us into salesman rather than service providers.

    I felt pushed out the door for the last year of my work, simply because I filed a grievance with my manager. A manager that would come in early to watch the CCTV tapes when I was on shift, trying to pick up any little detail of my wrong doing (which was non-existent).

    I was eventually fired in 2011 for forgetting to correctly scan through a bottle of water I had drunk on shift, due to being incredibly busy at that point. Realising my mistake after clothing I came in the next day with the correct change and a large apology, only to be told to leave - I was suspended. After a long drawn out suspension of nearly 2 months, I was summarily dismissed.

    Advice to ManagementAdvice

    Give front line employees far more confidence. My sales always increased when given minor freedoms to interact and chat with customers. Repeat business is essential in a failing industry. Realise that you cannot compete on price or convenience anymore, and that service is all you have.

    I have had a very uneven managerial experience. My first was tremendous, and this was clearly down to her years as a CSR, and so she understood our role and our point of view far better. Outside hires cannot and do not relate to front line staff.

    Diversify, and re-think your business model or expect to fail dramatically in the next few years. Staff are in exodus, and frankly given that you are a service company now it is ironic in the extreme your narrowest focus is on the human resources of the business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Great fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Services Representative in London, England
    Current Employee - Customer Services Representative in London, England

    I have been working at Blockbuster

    Pros

    Great fun
    Loads of free rentals
    You gain lots of knowledge on films and tv
    Flexible with shifts and pay more on bank holidays
    Great if you're a student or need a part time job as they do evening shifts
    Great for meeting like minded people

    Cons

    Pay is quite low
    Hours are in shifts

    Advice to ManagementAdvice

    Keep up the good communication about the business strategy

    Recommends
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    At the beginning it was fun!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Blockbuster full-time (more than 8 years)

    Pros

    At the height of the VCR/DVD rental craze it was a great time to be there; Free movies, party themed weekends, you got to see new movies before the street date. Good camaraderie between managers.

    Cons

    Sure, toward the downfall of the business it became a really bad place to work. There were some pretty outrageous sales goals when it came to candy. Manager had little say over their own schedule. PTO was hard to use because our district was always understaffed. Store Managers were required to go door to door and hang Dish satellite ads.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Will be missed

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blockbuster

    Pros

    Relaxing, enjoyable, meaningful, good pay

    Cons

    No cons here, I loved it

  7.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Sales Representative in New York, NY (US)
    Former Employee - Customer Sales Representative in New York, NY (US)

    I worked at Blockbuster part-time (less than an year)

    Pros

    Great atmosphere, fun environment, laid back employees. Renting free movies all the time was the best.

    Cons

    Putting back the movies/games on the shelves.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    It was a great Job while in High School. The last 2 periods of school I went to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Carmel, IN (US)
    Former Employee - Customer Care Representative in Carmel, IN (US)

    I worked at Blockbuster part-time (more than an year)

    Pros

    Flexible with my baseball schedule, and with my family. I actually really enjoyed it. Company values were important as well. The pay was really good for being in High School. It paid my fuel and weekend activities. I had fun!!

    Cons

    Hard to think of any cons. Its too bad that most video stores are going out of business. Its just the signs of the times with the advance of technology.

    Advice to ManagementAdvice

    None at this time!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Not a great company, good reason they are out of business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Rochester, NY (US)
    Former Employee - Store Manager in Rochester, NY (US)

    I worked at Blockbuster full-time (more than 10 years)

    Pros

    The people you work with

    Cons

    Corporate decision making. Micro managing. Terrible pay. Terrible use of company money. Pressure for sales.

    Advice to ManagementAdvice

    Pay should have been better. Corporate should have taken more advice from employees, who are in the stores.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Great and fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Garland, TX (US)
    Former Employee - Customer Service Representative in Garland, TX (US)

    I worked at Blockbuster part-time (more than an year)

    Pros

    Free movie rentals, fun environment

    Cons

    not very clean due to many videos

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Neutral

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blockbuster

    Pros

    The best thing about this job was viewing movies before the release date.

    Cons

    Poor management, and unrealistic sales goals. Ultimately the biggest issue was poor management in our store.

Work at Blockbuster? Share Your Experiences

Blockbuster

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.