Blockbuster

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Blockbuster Reviews

Updated 20 August 2014
Updated 20 August 2014
655 Reviews

2.8
655 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Blockbuster President Michael Kelly
Michael Kelly
145 Ratings

Review Highlights

Pros
  • Great weekly benefits with 10 free rentals a week (in 182 reviews)

  • We got ten free movies per week which was a great perk (in 152 reviews)


Cons
  • Unrealistic expectations, upper management out of touch with what the customer wanted (in 46 reviews)

  • unrealistic sales goals, upper management micro managed too much (in 31 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Aberdeen Store was Acceptable - Dundee Store was a Nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Sales Representative  in  Dundee, Scotland
    Former Employee - Customer Sales Representative in Dundee, Scotland

    Pros

    - Evening and weekend hours suit students well, or those with daily commitments
     - Pay is average to ok for the industry
     - Subject matter is interesting, movies, games etc
     - Non-physically demanding work
     - Lack of manager on most shifts gives a better chance to bond with co-workers

    Cons

    - Terrible bureaucratic processes within HR
     - HR in name but nothing else
     - Failing company not willing to change or adapt to new policies
     - Far too rigid in dictating how staff interact with customers
     - Staff support from corporate is non-existent, store managers are given incredible arbitrary powers and are sided with over employees every time.
     - Staff are seen as highly expendable, which to an extent is true, but this mentality clearly pervades the hiring and firing process
     - They changed my job title subtly during my employment from Customer SERVICE Representative, to Customer SALES Representative - and then brought in a host of new reforms designed to turn us into salesman rather than service providers.

    I felt pushed out the door for the last year of my work, simply because I filed a grievance with my manager. A manager that would come in early to watch the CCTV tapes when I was on shift, trying to pick up any little detail of my wrong doing (which was non-existent).

    I was eventually fired in 2011 for forgetting to correctly scan through a bottle of water I had drunk on shift, due to being incredibly busy at that point. Realising my mistake after clothing I came in the next day with the correct change and a large apology, only to be told to leave - I was suspended. After a long drawn out suspension of nearly 2 months, I was summarily dismissed.

    Advice to ManagementAdvice

    Give front line employees far more confidence. My sales always increased when given minor freedoms to interact and chat with customers. Repeat business is essential in a failing industry. Realise that you cannot compete on price or convenience anymore, and that service is all you have.

    I have had a very uneven managerial experience. My first was tremendous, and this was clearly down to her years as a CSR, and so she understood our role and our point of view far better. Outside hires cannot and do not relate to front line staff.

    Diversify, and re-think your business model or expect to fail dramatically in the next few years. Staff are in exodus, and frankly given that you are a service company now it is ironic in the extreme your narrowest focus is on the human resources of the business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Services Representative  in  London, England
    Current Employee - Customer Services Representative in London, England

    Pros

    Great fun
    Loads of free rentals
    You gain lots of knowledge on films and tv
    Flexible with shifts and pay more on bank holidays
    Great if you're a student or need a part time job as they do evening shifts
    Great for meeting like minded people

    Cons

    Pay is quite low
    Hours are in shifts

    Advice to ManagementAdvice

    Keep up the good communication about the business strategy

    Recommends
    No opinion of CEO
  3.  

    Shift Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Manager  in  Naperville, IL (US)
    Former Employee - Shift Manager in Naperville, IL (US)

    Pros

    free movies, flexible hours, day shifts, nice routine with definied expectations at the store level, not so much at corporate level

    Cons

    low pay, minimal opportunity for internal growth during my time at Blockbuster Video, time off policies were fine, could have been better

    Advice to ManagementAdvice

    Good Luck!

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Lots of fun if you don't take it too seriously

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Chill environment, nice people, Free rentals.

    Cons

    Delusional company that was always at risk of becoming bankrupt.

  6.  

    Boring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Ocean City, NJ (US)
    Former Employee - Cashier in Ocean City, NJ (US)

    Pros

    free rentals, watch movies all day, sit around, do homework. blah blah blah blah blah free rentals, watch movies all day, sit around, do homework. blah blah blah blah blah

    Cons

    sit around doing nothing is very boring free rentals, watch movies all day, sit around, do homework.

    Advice to ManagementAdvice

    Don't care

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Well: they sure were not implementing new practices to try and keep their stores open.

    Former Employee - Shift Supervisor  in  Saint Clair Shores, MI (US)
    Former Employee - Shift Supervisor in Saint Clair Shores, MI (US)

    Pros

    Flexible Scheduling allowed me to pick up whatever shifts I wanted to supplement my income a little.

    Cons

    Interior Hierarchy was contaminated and little accountability as a closing brand.

    Advice to ManagementAdvice

    Apply at Family Video and learn new practices.

  8.  

    Fun place to work, had a great time while it lasted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  New York, NY (US)
    Former Employee - Store Manager in New York, NY (US)

    Pros

    Ability to rent movies for free, stress free environment. Customers were pleasant for the most part, felt like a big family.

    Cons

    Hours were not that great especially on holidays and weekends.

    Advice to ManagementAdvice

    They should have stayed more focus on keeping current with change.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Going downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Pittsburgh, PA (US)
    Former Employee - Customer Service Representative in Pittsburgh, PA (US)

    Pros

    Flexible schedule, nice people, not too stressfull

    Cons

    Little opportunity for growth, company is not going to be around much longer

    Advice to ManagementAdvice

    try to learn how to compete with Netflix and Hulu

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Was a great company to work for...once upon a time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Manager  in  New York, NY (US)
    Former Employee - District Manager in New York, NY (US)

    Pros

    Great People, lot's of tenure

    Cons

    Stores are closing, no opportunity

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    Loved working with all the movie fans.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Huntington Beach, CA (US)
    Current Employee - Assistant Store Manager in Huntington Beach, CA (US)

    Pros

    Great friends, great customers. I loved the atmosphere and talking about movies and games all day.

    Cons

    You can't please everyone all the time so you do your best and give a smile.

    Advice to ManagementAdvice

    Management has always been great to me.

    Recommends
    Neutral Outlook
    Approves of CEO

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