Blockbuster Reviews

Updated 5 October 2014
Updated 5 October 2014
665 Reviews
2.8
665 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Blockbuster President Michael Kelly
Michael Kelly
148 Ratings

Review Highlights

Pros
  • Great weekly benefits with 10 free rentals a week (in 187 reviews)

  • We got ten free movies per week which was a great perk (in 157 reviews)


Cons
  • Unrealistic expectations, upper management out of touch with what the customer wanted (in 47 reviews)

  • unrealistic sales goals, upper management micro managed too much (in 31 reviews)

More Highlights

Employee Reviews

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  1.  

    Aberdeen Store was Acceptable - Dundee Store was a Nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Sales Representative in Dundee, Scotland
    Former Employee - Customer Sales Representative in Dundee, Scotland

    I worked at Blockbuster part-time (more than 3 years)

    Pros

    - Evening and weekend hours suit students well, or those with daily commitments
     - Pay is average to ok for the industry
     - Subject matter is interesting, movies, games etc
     - Non-physically demanding work
     - Lack of manager on most shifts gives a better chance to bond with co-workers

    Cons

    - Terrible bureaucratic processes within HR
     - HR in name but nothing else
     - Failing company not willing to change or adapt to new policies
     - Far too rigid in dictating how staff interact with customers
     - Staff support from corporate is non-existent, store managers are given incredible arbitrary powers and are sided with over employees every time.
     - Staff are seen as highly expendable, which to an extent is true, but this mentality clearly pervades the hiring and firing process
     - They changed my job title subtly during my employment from Customer SERVICE Representative, to Customer SALES Representative - and then brought in a host of new reforms designed to turn us into salesman rather than service providers.

    I felt pushed out the door for the last year of my work, simply because I filed a grievance with my manager. A manager that would come in early to watch the CCTV tapes when I was on shift, trying to pick up any little detail of my wrong doing (which was non-existent).

    I was eventually fired in 2011 for forgetting to correctly scan through a bottle of water I had drunk on shift, due to being incredibly busy at that point. Realising my mistake after clothing I came in the next day with the correct change and a large apology, only to be told to leave - I was suspended. After a long drawn out suspension of nearly 2 months, I was summarily dismissed.

    Advice to ManagementAdvice

    Give front line employees far more confidence. My sales always increased when given minor freedoms to interact and chat with customers. Repeat business is essential in a failing industry. Realise that you cannot compete on price or convenience anymore, and that service is all you have.

    I have had a very uneven managerial experience. My first was tremendous, and this was clearly down to her years as a CSR, and so she understood our role and our point of view far better. Outside hires cannot and do not relate to front line staff.

    Diversify, and re-think your business model or expect to fail dramatically in the next few years. Staff are in exodus, and frankly given that you are a service company now it is ironic in the extreme your narrowest focus is on the human resources of the business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Services Representative in London, England
    Current Employee - Customer Services Representative in London, England

    I have been working at Blockbuster

    Pros

    Great fun
    Loads of free rentals
    You gain lots of knowledge on films and tv
    Flexible with shifts and pay more on bank holidays
    Great if you're a student or need a part time job as they do evening shifts
    Great for meeting like minded people

    Cons

    Pay is quite low
    Hours are in shifts

    Advice to ManagementAdvice

    Keep up the good communication about the business strategy

    Recommends
    No opinion of CEO
  3.  

    Closed for a reason

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Leader in Denver, CO (US)
    Former Employee - Shift Leader in Denver, CO (US)

    I worked at Blockbuster full-time (more than an year)

    Pros

    Provided lots of great customer service and sales experience

    Cons

    Far too focused on selling things customers didn't want and not nearly interested enough in providing a pleasant pressure free experience for them.

    Advice to ManagementAdvice

    It's kind of too late but I repeatedly emphasized the importance of providing what the customer wanted and not one sales pitch after another. We could have still had great sales numbers by focusing on what would be good for each customer as opposed to being required to pitch everything to everyone.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Should have succeeded

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blockbuster

    Pros

    Previous CEO was amazing but a company wed to legacy had challenges accepting a future without stores

    Cons

    CEO that new owner brought in was the worst manager I have ever seen

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    General Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Indianapolis, IN (US)
    Former Employee - General Manager in Indianapolis, IN (US)

    I worked at Blockbuster full-time (less than an year)

    Pros

    Customers were great, fun exciting atmosphere, pay was great, shift went by so fast because there was so much ro do,upsaled on snacks and beverages-competitve competion was fun

    Cons

    Had to drive an hour and a half to training for a month, the manager training me was noit a happy camper, drugs in workplace, they checked your purse or backpacks before you left your shift

    Advice to ManagementAdvice

    Dont fire your employees reguardless of how long theyve been there for being late once after being in the hospital for 2 wkd with a staff infection in eye had to drive to work upon return in heavy rain with a patvh over right eye and got fired for being 10 min late and calling ahead of time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Best 18 years of my life, and very sad that it is gone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blockbuster full-time (more than 10 years)

    Pros

    The people, both customers and employees. Growth, benefits, environment.

    Cons

    Very sad that BLOCKBUSTER is not longer around.

    Approves of CEO
  8.  

    Great team to work with

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blockbuster

    Pros

    Fun work environment. Great coworkers.

    Cons

    Bankruptcy and being bought out.

  9.  

    company trouble

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blockbuster

    Pros

    great employee benefits, considerations and work/life balance

    Cons

    terrible management at the coperate level

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Terrible company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blockbuster

    Pros

    good people to work with

    Cons

    regional managers are ruthless people

  11.  

    BROKEBUSTER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainer in Saint Clair Shores, MI (US)
    Current Employee - Trainer in Saint Clair Shores, MI (US)

    I have been working at Blockbuster full-time (more than 3 years)

    Pros

    Didn't need to give a two week notice as my location closed without notice.

    Cons

    Didn't get a two second notice...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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