Blockbuster Reviews

Updated 17 September 2014
Updated 17 September 2014
661 Reviews
2.8
661 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Blockbuster President Michael Kelly
Michael Kelly
146 Ratings

Review Highlights

Pros
  • Great weekly benefits with 10 free rentals a week (in 182 reviews)

  • We got ten free movies per week which was a great perk (in 152 reviews)


Cons
  • Unrealistic expectations, upper management out of touch with what the customer wanted (in 46 reviews)

  • unrealistic sales goals, upper management micro managed too much (in 31 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Aberdeen Store was Acceptable - Dundee Store was a Nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Sales Representative  in  Dundee, Scotland
    Former Employee - Customer Sales Representative in Dundee, Scotland

    I worked at Blockbuster part-time for more than 3 years

    Pros

    - Evening and weekend hours suit students well, or those with daily commitments
     - Pay is average to ok for the industry
     - Subject matter is interesting, movies, games etc
     - Non-physically demanding work
     - Lack of manager on most shifts gives a better chance to bond with co-workers

    Cons

    - Terrible bureaucratic processes within HR
     - HR in name but nothing else
     - Failing company not willing to change or adapt to new policies
     - Far too rigid in dictating how staff interact with customers
     - Staff support from corporate is non-existent, store managers are given incredible arbitrary powers and are sided with over employees every time.
     - Staff are seen as highly expendable, which to an extent is true, but this mentality clearly pervades the hiring and firing process
     - They changed my job title subtly during my employment from Customer SERVICE Representative, to Customer SALES Representative - and then brought in a host of new reforms designed to turn us into salesman rather than service providers.

    I felt pushed out the door for the last year of my work, simply because I filed a grievance with my manager. A manager that would come in early to watch the CCTV tapes when I was on shift, trying to pick up any little detail of my wrong doing (which was non-existent).

    I was eventually fired in 2011 for forgetting to correctly scan through a bottle of water I had drunk on shift, due to being incredibly busy at that point. Realising my mistake after clothing I came in the next day with the correct change and a large apology, only to be told to leave - I was suspended. After a long drawn out suspension of nearly 2 months, I was summarily dismissed.

    Advice to ManagementAdvice

    Give front line employees far more confidence. My sales always increased when given minor freedoms to interact and chat with customers. Repeat business is essential in a failing industry. Realise that you cannot compete on price or convenience anymore, and that service is all you have.

    I have had a very uneven managerial experience. My first was tremendous, and this was clearly down to her years as a CSR, and so she understood our role and our point of view far better. Outside hires cannot and do not relate to front line staff.

    Diversify, and re-think your business model or expect to fail dramatically in the next few years. Staff are in exodus, and frankly given that you are a service company now it is ironic in the extreme your narrowest focus is on the human resources of the business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Services Representative  in  London, England
    Current Employee - Customer Services Representative in London, England

    I have been working at Blockbuster

    Pros

    Great fun
    Loads of free rentals
    You gain lots of knowledge on films and tv
    Flexible with shifts and pay more on bank holidays
    Great if you're a student or need a part time job as they do evening shifts
    Great for meeting like minded people

    Cons

    Pay is quite low
    Hours are in shifts

    Advice to ManagementAdvice

    Keep up the good communication about the business strategy

    Recommends
    No opinion of CEO
  3.  

    Best 18 years of my life, and very sad that it is gone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blockbuster full-time for more than 10 years

    Pros

    The people, both customers and employees. Growth, benefits, environment.

    Cons

    Very sad that BLOCKBUSTER is not longer around.

    Approves of CEO
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  5.  

    Great team to work with

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blockbuster

    Pros

    Fun work environment. Great coworkers.

    Cons

    Bankruptcy and being bought out.

  6.  

    Fun place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Indianapolis, IN (US)
    Former Employee - Customer Service Representative in Indianapolis, IN (US)

    I worked at Blockbuster part-time for less than a year

    Pros

    Free rentals, can rent movies before they come out.

    Cons

    boring at times. need better managers

    Advice to ManagementAdvice

    keep up the good work

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Shift Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Manager  in  Naperville, IL (US)
    Former Employee - Shift Manager in Naperville, IL (US)

    I worked at Blockbuster full-time for more than a year

    Pros

    free movies, flexible hours, day shifts, nice routine with definied expectations at the store level, not so much at corporate level

    Cons

    low pay, minimal opportunity for internal growth during my time at Blockbuster Video, time off policies were fine, could have been better

    Advice to ManagementAdvice

    Good Luck!

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    Terrible company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blockbuster

    Pros

    good people to work with

    Cons

    regional managers are ruthless people

  9.  

    BROKEBUSTER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainer  in  Saint Clair Shores, MI (US)
    Current Employee - Trainer in Saint Clair Shores, MI (US)

    I have been working at Blockbuster full-time for more than 3 years

    Pros

    Didn't need to give a two week notice as my location closed without notice.

    Cons

    Didn't get a two second notice...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Lots of fun if you don't take it too seriously

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blockbuster

    Pros

    Chill environment, nice people, Free rentals.

    Cons

    Delusional company that was always at risk of becoming bankrupt.

  11.  

    Boring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Ocean City, NJ (US)
    Former Employee - Cashier in Ocean City, NJ (US)

    I worked at Blockbuster part-time for more than a year

    Pros

    free rentals, watch movies all day, sit around, do homework. blah blah blah blah blah free rentals, watch movies all day, sit around, do homework. blah blah blah blah blah

    Cons

    sit around doing nothing is very boring free rentals, watch movies all day, sit around, do homework.

    Advice to ManagementAdvice

    Don't care

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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