Blue Book Network Contractors Register

www.thebluebook.com
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Blue Book Network Contractors Register Reviews

Updated 3 March 2015
Updated 3 March 2015
66 Reviews
2.6
66 Reviews
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Rich Johnson
22 Ratings

Review Highlights

Pros
  • Good benefits,401k, work from home, customer service and call center excellent (in 8 reviews)

  • Customer service is fantastic, even with all the added responsibilities they have (in 11 reviews)


Cons
  • Micro management to the nth degree so if you are considering this company do not believe them when they tell you they do not micro-manage (in 11 reviews)

  • The upper management is closed minded and does not want to hear what the salesforce has to say (in 6 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Stop Restructuring and invest in the core of the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Account Manager
    Current Employee - Sales Account Manager

    I have been working at Blue Book Network Contractors Register

    Pros

    Excellent benefit package. Flexibility in working from home though that usually results in working more hours than any normal job. Fantastic hard-working customer service people and a client base that are good people looking to better their businesses.

    Cons

    As I've seen in other reviews, the micro-management is to such an extreme that is has caused stress levels in the salespeople that simply aren't healthy. The entire burden of the company seems to rest squarely in the shoulders of the sales force without regard to systems that don't work on a consistent basis. In the many years I have been here it saddens me to see morale at such an all time low.

    Advice to ManagementAdvice

    Take some advice from sports teams (since upper management likes those analogies), when you trade and fire the players and still things spiral downward, at what point do you look to the coaches, management and owners?

    It is great that we have become an employee owned company but it truly feels that the employees have no opinion and are kept in the dark of what I deem as important decisions. For example, how do we have a National Sales Conference (which you only gave the employees just over 2 weeks notice of-very inconsiderate when you know we have families and responsibilities) and spend that kind of money to fly us all out, hotel, food, etc.....? How do you invite all the managers to a Trade Show in Las Vegas where the wining and dining expenses where outlandish? Don't we have a group that could have handled this on a smaller scale and saved money? How much do we pay for the many consultants we have hired? How much did acquiring Proview cost? It is a great acquisition but at what point does this "Employee Owned" company open up its books and share the true story? Lastly, to the HR department who has responded to some of these posts, thank you for taking the time to read them but do you honestly think that anyone would ever call up to the home office and express these valid concerns with you and not have their job in jeopardy? If you ever wonder why we won't call up to you, please just listen in on one of the company webinars where our jobs are threatened and we are repeatedly told that what we are doing isn't good enough.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Asleep at the wheel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant

    I have been working at Blue Book Network Contractors Register full-time (more than 5 years)

    Pros

    great co-workers, set own schedule

    Cons

    micro-managing, not addressing competition or clients' needs

    Advice to ManagementAdvice

    treat your employees as professionals

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Earning Potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Book Network Contractors Register

    Pros

    Retirement plan is one of the best anywhere. Being an employee owned company could prove to be valuable long-term.

    Cons

    The fun has been taken out of the job. It is now only what you done for me lately. In the past it felt as the company was working as a team. Now it is the field sales against corporate.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 7 people found this helpful  

    To answer HR's question: Why Employees Want to Remain Anonymous....... and then some

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Account Manager
    Current Employee - Sales Account Manager

    I have been working at Blue Book Network Contractors Register full-time (more than 10 years)

    Pros

    Obviously, the "PROS" are not the reason. Almost every review of this company has given high marks in the Pros box! Great benefits, fantastic customer service, work at home for sales staff......etc

    Cons

    Micro management is "over the top" STILL! Acct managers need to do their jobs without fear of getting fired. Regional Managers need to keep their team motivated to hit their numbers. It can be done positively and not threatening, but that's not happening everywhere. Pretty soon the company will have more trainers, consultants and managers than reps! I know that's a "little" exaggerated, but I'm trying to make a point. You only need one nat'l trainer., let the regional managers do the job they were hired to do. They ride with reps all the time, if they need help they are there for them!

    If you get rid of 40%+ of your sales force in the course of a year, why not look at upper management and consultants to cut some fat? I'm very serious! That would put more money in the pockets of the "Employee Owners" pockets! By the way, why don't the employee owners have any say in major decisions like reacquiring companies ...etc?

    Advice to ManagementAdvice

    To Human Resources: If you want the reason employees make the decision (like myself) to remain anonymous on Glass Door, it's because they are afraid to be fired. We feel management will find a reason to let them go because they don't think they have the passion to do the job or some other reason. Believe me, I know "many" acct mgrs who are motivated and have passion to do the job. These acct mgrs are above end bill and going to the Presidents Club or close to it.....I'm one of them!

    Who cares whether you give your name or not? If you read these reviews with an open mind, really listen and begin to act on them, the reviews will begin to be more favorable over time. You can make the analogy to a costume party: when someone puts a mask on, they tend to say things or act differently because the mask keeps them anonymous. That's what's happening here and that's actually a good thing for management to see. It's called constructive criticism.

    When the CEO of the company addresses the 250 acct mgrs negatively on a webinar at the end of a year,do you really think they will be jumping up and down with passion and motivation? The CEO blamed the sales force for not making the company's forecast and then the last power point slide had " Happy Holidays & Happy New Year" REALLY By the way, the webinar had several technical difficulties... AND the CEO's background is IT....unbelievable!

    There are no fingers pointed at the poor IT and failing system that makes our jobs harder, embarrassing in front of customers and more time consuming! Is there a possibility of bringing in some new IT people who know how to "fix" our tech issues? Let's not get in the work / life balance, that's a whole other subject!

    Yes, there have been some positive changes, but we believe that's because of the reviews on Glass Door. Obviously if HR is reading them, so is upper management! So keep coming back to Glass Door and read on.......

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    Once great company that has lost direction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Book Network Contractors Register full-time (more than 8 years)

    Pros

    Above average benefits. 401k match, health, dental, std/ltd, vacation, PTO. Home office, flexible schedule, but I understand that has changed as micromanagement has set in. Great co-workers who have left in droves.

    Cons

    Lack of leadership. Products that do not work with little support to correct.

    Advice to ManagementAdvice

    stop micromanaging. Management needs to remember how the company was successful the first 90 plus years. Stop rolling out new initiatives until the current ones work correctly.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Blue Book Network Contractors Register Response

    Jan 07, 2015Director of Human Resources

    It is unfortunate that, as a current employee-owner, you have chosen to remain anonymous. Remaining anonymous precludes us from having an honest and productive dialogue about your feedback. Please ... More

  7. 9 people found this helpful  

    Real change needed...in leadership and technology.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Blue Book Network Contractors Register

    Pros

    Flexible schedule, active and used network (despite the flaws) which keep things going, a good immediate manager, excellent 401K, and end of year break. New salaries are a plus and generally still good pay for what we do - good incentives.

    Still help our customers be seen in the industry, get work, and be successful. The core premise of the company works in spite of the rest!

    Cons

    Leadership - hands down they are poor managers, poor leaders, don't know how to motivate people and are focused on the wrong things. Recently - there was the worst CEO led conference call I've ever sat on, and I have worked at both large and small companies and this was pathetic. We need to be a team, focused on working together on improving the company. Just blaming the sales team for every loss is not true leadership. How about doing root cause analysis on why customers are leaving the network and getting the real feedback. How about listening to the sales team and what we've been saying for years?! Where is the vision? where is the 5-10 year plant? The CEO should not be focused on a proview picture for success. And for the record, I am not a disgruntled underachiever - I actually exceeded quota etc.

    With better leadership and attitudes, we'd be working together as a team. That end of year call: pointed fingers, blamed all on sales, deflected responsibility, threatened the entire sales force, was DE-MOTIVATING, and presented arbitrary numbers the sales team had not heard at the beginning of 2014 when expectations were set. That is NOT a way to move on to success or launch a successful 2015. We all realize it was a rough year overall compared to 2013.

    The leadership also seems to want to ignore R&I - just focus on new. All the new people right out of training have sold new business. They are being hailed as heroes - but what about the millions of $ in R&I that actually support the company. They are the true backbone and keeping them happy is more difficult each year as products have failed us. Yes we agree that new sales are always needed and critical but so are the millions of existing customers. If we retained more - and helped them be more successful we'd have grown in 2014. Let's focus on that for more than a glossed-over, passed-over moment.

    Products need innovation and improvement.

    Advice to ManagementAdvice

    The leaders (CEO, National Sales Manager, etc.) really need to take some management training. Being passionate about the company and business are great qualities, but you also need to know how to manage and motivate your people. You also need to learn to surround yourself with the right people to be successful. We hear there are a lot of consultants helping the business. But either they are too afraid to tell you the truth or you are not listening to them. Get better consultants to help the leadership be better.

    If you want sales to be more successful try:
    1. Motivate us with positive attitudes not blame and threats. Management by fear went out with the 80s. You really need to improve morale and threatening letters and micro-management are not the way to do it.
    2. Please make the products work. The technology is antiquated and hopefully the new purchased and changes will help solve this. Recognize that has a huge impact on customers and our success.
    3. Get a real accounting department. Most companies have accounts receivables and a team to work that. Asking the sales team to spend time chasing collections and credit card expiration dates is insane. In our market the collections problem has grown year over year and takes up more time than ever before. This directly impacts sales.
    4. Micro-management is out-of-control and that is not the way to improve results or morale.
    5. Keep the $$ incentives real. the 2014 comp plan was not achievable for most people so fixing that would be great.

    I still think the company can be successful - not just by the 'numbers' but also to be a great place to work, feel like a team working to the same goals. After the recent end of year call - it came across as sales against the rest of the company, we are the let-down. The entire company needs to band together and move in the same direction together for true growth and success. I'd like to see the leadership bring that to the company instead of the miserable, fearful, threatening environment they have now created. That might work for new sales people but your really good successful seasoned sales professionals won't stick around long in that environment.

    Neutral Outlook
    Disapproves of CEO
  8. 5 people found this helpful  

    The Definition of Dead End Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Headquarters in Jefferson Valley, NY (US)
    Current Employee - Headquarters in Jefferson Valley, NY (US)

    I have been working at Blue Book Network Contractors Register full-time (more than 5 years)

    Pros

    -Snow Days
    -1/2 Day Summer Fridays
    -Health Insurance is good

    Cons

    -There is absolutely no room for growth with this company unless you want to sell or listen to people yell at you on the phone all day about how terrible our products are.
    -Too many products that are not properly supported/broken/confusing.
    -Awful communication. One hand does not know what the other is doing in this company.
    -A variety of executives who are never on site and seem to do nothing. Have no idea why they're even on the payroll.
    -Complaints about management that go nowhere. It doesn't matter how many people complain or how well documented the problem is, they look the other way. Employees are talked down to, or harassed until they quit and nothing is done.
    -Treated like idiots and children who are not entitled to their own ideas or opinions.
    -Forced to work overtime without compensation.
    -Absolutely no work/life balance or flexibility.
    -Company is overrun with nepotism and management plays favorites to a level that has caused it to become a company wide joke.
    -The company has been "restructured" a number of times in the past several years with no real results.
    -It doesn't matter how hard you work, you will not be compensated for it. Base salary is a joke and raises are pathetic.
    -Systems are outdated and behind the times.

    Advice to ManagementAdvice

    Realize that most of your employees are miserable and are searching for other jobs. Try to actually appreciate the talent you have and try to hold onto them. Reward the people who work hard, not just the people who have a certain last name. Put some pride in your products and focus on making them better instead of creating more. Focus on actually getting customers to pay rather than counting the money you're supposedly going to get as "growth".

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Blue Book Network Contractors Register Response

    Jan 07, 2015Director of Human Resources

    It is unfortunate that, as a current employee-owner, you have chosen to remain anonymous. Remaining anonymous precludes us from having an honest and productive dialogue about your feedback. Please ... More

  9. 3 people found this helpful  

    This is not the place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Los Angeles, CA (US)
    Former Employee - Account Manager in Los Angeles, CA (US)

    I worked at Blue Book Network Contractors Register full-time (more than 3 years)

    Pros

    There are no pros to work at the The Blue Book . It use to be a great place to work

    Cons

    YOU CAN SUM IT UP ON ONE WORD MICRO MANAGEMENT AT ITS FINEST. UPPER MANAGEMENT HAS NO CLUE WHAT IS GOING ON IN THE CONSTRUCTION INDUSTRY. THEY NEED TO SELL AT ONCE

    Advice to ManagementAdvice

    SELL THE COMPANY THE CEO HAS NO CLUE

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Is Change Coming...Too Late

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development Consultant
    Current Employee - Business Development Consultant

    I have been working at Blue Book Network Contractors Register full-time (more than 5 years)

    Pros

    Good benefits,401k, work from home, customer service and call center excellent. Company is trying to initiate changes.

    Cons

    Bad decisions over product development and product launching have caused this 100 year old company to lose its foothold in the marketplace. Products are developed and launched without any field input or interest from customers, the end result has been a poor experience on the end user side, resulting in less logging in to the system! The arrogance of some of the leadership at the top levels is so great that as little as two years ago they would boastfully say we have no real competition in the marketplace. Guess what, it is competition if they are competing for and winning the limited $ of customers. Lots of issues to overcome most are stemming from the IT side and the ability to provide the complete and needed information in an easy to use format for our customers.
    Growth is extremely important and those at the top can not understand why it is so difficult. Consultants are hired and paid to determine this. Try talking to the thousands of customers who have left, they will give you an idea or better yet listening to what your reps in the field have been saying for the last eight years or so.
    No accountability at the top for the current problems. In a recent national sales call the overwhelming clear message was sell more or else. "this is what you signed up for." I actually thought I signed up for a top notch company and product that would help those in construction reach their goals, PLEASE DELIVER.

    Advice to ManagementAdvice

    Take accountability for your actions. The same leadership team has been in place for a long time with a lot of poor decisions and unwillingness to initiate true change. I have not heard a fresh idea yet. Now trying to catch up to the competition which should have been happening years ago. I think change needs to happen at the top levels of this organization.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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