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Blue Cross and Blue Shield of Texas

www.bcbstx.com
Engaged Employer
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Blue Cross and Blue Shield of Texas Reviews

Updated 20 April 2015
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3.1
34 Reviews
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Bert Marshall
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Employee Reviews

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  1. awesome and demanding w/o consideration of employee's needs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Fort Worth, TX (US)
    Former Employee - Anonymous Employee in Fort Worth, TX (US)

    I worked at Blue Cross and Blue Shield of Texas full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    If overall company performance did well, certain level employee's get bonus!

    Because of Obama care, multiple changes happening in insurance arena- great opportunities for advancement

    Co looks for and encourages new ideas

    Once stable & meet requirements, great work from home program
    Place heavily importance on work-life balance & ethical behavior

    Cons

    BCBS infrastructure very separated from it's subsidiaries, such as HCSC Services, which cause inconsistency with overall management, different products managed by diff states, you can work there and still not be aware of all resources or customers, So because of that there are no consistency in management/policies

    Frequently demanded OT x2hrs per day for weeks at a time

    Lack of communication at even the local office & upper offices, a director may tell a manager to chg a process, the manager may tell the supervisor, but seemed to be no communication to worker bee's and it goes on daily basis, very disruptive

    Promote individuals with lack of experience for there management roles

    Computer systems are ones they developed and it's so difficult to get productivity, crashes weekly and you can work another task while waiting screen to change

    Ethics & Work life balance go by the wayside, management does not practice ethical behavior nor provide any time or encouragement of work life bal, its only in theory

    Advice to Management

    Improved processes with some level of consistency, Improved automation & computer systems used for areas productivity demands, Employ upper managers with experience, if you have non-experienced senior management, sup's and team leads, how can appropriate decisions be made and they must have critical thinking ability not a bullying/brow beating philosophy

  2. Master Clerk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Master Clerk/Provider Administration in Richardson, TX (US)
    Former Employee - Master Clerk/Provider Administration in Richardson, TX (US)

    I worked at Blue Cross and Blue Shield of Texas full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great Benefits, Workout Facility , Awesome Credit union and Nice building

    Cons

    Poor Management, Overtime during week and Saturdays , While on maturity leave my job was filed one week before I was to return after 15 years of service. When I reported concerns I was told I was being malicious. In a department meeting management told everyone " if you don't like your job then find a new one" horrible experience

    Advice to Management

    Listen to your employees concerns . Be more loyal to those who put in hard work everyday.

  3. Disorganized and poorly managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Utilization Management
    Former Employee - Utilization Management

    I worked at Blue Cross and Blue Shield of Texas

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great benefits
    Can be hired without previous managed care or UR experience, bridge from bedside nursing
    Multiple bonus opportunities
    Down to earth atypical corporate environment-most staff very friendly

    Cons

    Disorganization/poorly defined/poorly implemented constantly changing processes stemming from upper management
    Highly unprofessional behavior by most personnel in upper management
    Unrealistic measurements/expectations of employee production
    Understaffed/unrealistic poorly funded in multiple departments despite volume/workload in comparison to how well BCBS Commercial is appropriated staff, funds, technology
    Frequent long hours required in attempt to meet production demands and NO OT pay
    Low base pay
    Very outdated hardware/software that frequently crashes
    While have good trainers, the framework they have to teach from set up by corporate is impractical and highly lacking-no real help to what staff actually has to do each day; training dept is not given updates by management when processes change which is frequent

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  5. Helpful (1)

    Great people and facilities. Need better planning, moving too fast to be truly effective.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Richardson, TX (US)
    Former Employee - Anonymous Employee in Richardson, TX (US)

    I worked at Blue Cross and Blue Shield of Texas full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great place to work. Richardson location has cafeteria and credit union on sight making it covenant for the employees. There is also an on sight work out facility as well as a running track near the building.

    Cons

    The healthcare industry is constantly changing with new rules and regulations and the companies need to make their changes to remain in compliance. Definitely a company of who you know to get anything done. If they don't like you, I have seen them ignore you/your request.

    Advice to Management

    Better planning of time and resources needs to happen to make these annual transitions smoother. Stop procrastinating and waiting to the last minute causing everything to be a fire drill. Leave the politics out of the office and do the right thing.

  6. Helpful (1)

    This company has been a great fit for me!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Richardson, TX (US)
    Former Employee - Project Manager in Richardson, TX (US)

    I worked at Blue Cross and Blue Shield of Texas

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    - Great work - life balance
    - My boss is amazing, we really have a relationship
    - I get to touch different projects instead of being just stuck on one project

    Cons

    BCBS doesn't pay at a top tier level when considering how much work you can be responsible for. This is the only flaw that is very noticeable. The other flaw is the culture ... it's pretty thick, however, changes have been underway since the new Affordable Care Act has come into play.

    Advice to Management

    - accept and try some new ideas, it's time to change the culture
    - pay employees their market value

  7. Helpful (2)

    Great environment to learn many skill sets

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Processor I in Abilene, TX (US)
    Former Employee - Claims Processor I in Abilene, TX (US)

    I worked at Blue Cross and Blue Shield of Texas

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The people are one of the best reasons to be employed here. There company values diversity which helps create a positive environment. If you easily adapt to change this will be a great employer for you.

    Cons

    The pay is considerably low. You may consider the benefits from the company as a plus though. There is also a lot of competition for advancement when a position becomes available.

    Advice to Management

    More focus in raising compensation and lowering the overt competitive nature of the company.

  8. Change needs to be made.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Implementation Analyst in Richardson, TX (US)
    Former Contractor - Implementation Analyst in Richardson, TX (US)

    I worked at Blue Cross and Blue Shield of Texas as a contractor (More than a year)

    Recommends
    Recommends

    Pros

    Opportunity for those who "know someone", a lot of experienced people to have as mentors, comfortable working campus, very diverse cultures. Still a place where an entire career can be spent.

    Cons

    Very competitive employees, a lot of nepotism, too many relatives working at the company. There is some uncomfortable racial element within the company.

    Advice to Management

    Open the doors to new people, not so much nepotism.

  9. It has been a good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Case Manager in Richardson, TX (US)
    Current Employee - Case Manager in Richardson, TX (US)

    I have been working at Blue Cross and Blue Shield of Texas full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Opportunities to work from home.

    Cons

    Office culture is not great

    Advice to Management

    Be nicer and more understanding

  10. Great place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Cross and Blue Shield of Texas

    Pros

    You get to meet alot of great prople here the hours are very flexable very good health benefits good working conditions

    Cons

    Sometimes some of the deadlines ate just impossible to meet but you must meet them no excuses just meet the deadlines

  11. Claims Processor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Processor in Wichita Falls, TX (US)
    Former Employee - Claims Processor in Wichita Falls, TX (US)

    I worked at Blue Cross and Blue Shield of Texas full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Benefits, flexible schedule, casual dress

    Cons

    Pay. Sitting at the computer all day. Job was pretty boring.

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