Boots

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Boots Reviews

Updated 20 November 2014
Updated 20 November 2014
189 Reviews
3.3
189 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Boots Managing Director Simon Roberts
Simon Roberts
48 Ratings

Review Highlights

Pros
  • Staff discount was good and always felt appreciated as an employe (in 25 reviews)

  • Always had good discount for Boots products and double discount days for staff (in 15 reviews)


Cons
  • Long hours and not enough FTE mean that quite often the store has long queues (in 11 reviews)

  • customer service ethic disappears beyond the application and interview (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Nottingham, England
    Current Employee - Anonymous Employee in Nottingham, England

    I have been working at Boots full-time (more than 3 years)

    Pros

    - Good people that work here.
    - Good company to work for.
    - A lot of opportunities.
    - Good discount card scheme.

    Cons

    - Poor salary progression/rewards process - needs to be improved.
    - Too slow to implement anything.
    - Too many processes. No trust to actually deliver.
    - Too political.

    Advice to ManagementAdvice

    Improve salary progression for young people (and others) coming into your business. Salaries are not in line with other companies in the market. A lot of people leaving due to higher salaries elsewhere.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Love working for Boots!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Nottingham, England
    Current Employee - Assistant Manager in Nottingham, England

    I have been working at Boots full-time (more than 3 years)

    Pros

    Really proud that we always put customers first in all that we do, their needs really lead our decision making.
    Great opportunity to progress within the business and support from senior leaders in personal development.
    Great atmosphere at work and open plan office make being at work enjoyable.
    Cheesy I know but everyone is genuinely lovely to work with. Everyone cares about each other.
    Staff discount is great and the rewards offered to colleagues that do a great job such as recognition schemes/bonus etc

    Cons

    Salary isn't the most competitive but this is likely due to Nottingham location vs London.
    IT systems are terrible and this sometimes prevents us from doing our job in the best way.
    Some teams are still quite hiarchical which makes decision making and project ownership sometimes difficult.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great part time job while at uni

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Assistant in London, England
    Current Employee - Customer Assistant in London, England

    I have been working at Boots part-time (more than an year)

    Pros

    Flexible
    Good pay
    Good people
    Able to progress within the company if you want to

    Cons

    Stores can close quite late (11pm around Christmas) unless under 18 your expected to work some lates

    Advice to ManagementAdvice

    Appreciate the excellent staff you have

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    excellent workplace and excellent people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Assistant
    Current Employee - Customer Assistant

    I have been working at Boots part-time

    Pros

    all, from work-life balance to office and store culture

    Cons

    Difficult getting a job and getting more working hours

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good team, varied tasks, unorganised management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Assistant in Edinburgh, Scotland
    Current Employee - Customer Assistant in Edinburgh, Scotland

    I have been working at Boots part-time (more than an year)

    Pros

    Good discounts and staff bonuses. Good holdays. Managers often sympathetic with out of work issues. Fantastic and supportive team.

    Cons

    Management (whilst well meaning) tends to be unorganised and I was often left with issues that should have been dealt with by them (I worked days when there were no managers in store).

    Advice to ManagementAdvice

    Create a better structure within local areas i.e. bigger shops more willing to help small shops when severely understaffed.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Boots

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in London, England
    Current Employee - Sales Assistant in London, England

    I have been working at Boots full-time (more than an year)

    Pros

    Great Company to work for good comp /ben

    Cons

    Long hours sometimes, depending on the week

    Recommends
    Approves of CEO
  8.  

    World's Leading Pharmacy based Health and Beaty Retailer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supply Assistant in Nottingham, England
    Current Employee - Supply Assistant in Nottingham, England

    I have been working at Boots part-time (more than 5 years)

    Pros

    Good training and support for new joins to the company and good opportunites for growth via the internal PDP system

    Cons

    In the Customer Support Centre each day can be challenging but varied when dealing with demanding loyal customers on a daily basis but overall helping the customers is the main priority for the business to feel good and is rewarding especially during the busy xmas trading period

    Advice to ManagementAdvice

    Cross functional working groups across the customer support centre, warehouse and main support office could enable white collar staff and blue collar staff to fully understand the importance of everyones role within the supply chain working hard together as one team for the stores and customers

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    It's not the company. It's the job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Assistant in London, England
    Former Employee - Customer Assistant in London, England

    I worked at Boots full-time (less than an year)

    Pros

    Free lunch, Good discount. Nice shops. People are usually nice. Usually there isn't a lot of them so you will always have a nice stable environment.

    Cons

    Bad management. I really hate the job so I can't really comment on the other aspects of it.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    A pound of flesh!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainee Healthcare |Advisor in London, England
    Current Employee - Trainee Healthcare |Advisor in London, England

    I have been working at Boots full-time (more than 3 years)

    Pros

    Boots training is apparently one of the best there is. I have no idea if this is true as I have had no benchmark comparison. Having said that, there is bundles of E- learning available. Ideal if you want to get into the health sector. Employee discount card. Company pension.

    Cons

    Extremely stressful environment to work in. Much is expected of you. Sometimes far more than is humanly possible or reasonable. A branches success is calculated via the amount of surveys that customers complete. This survey takes 20 mins, and people cant be bothered to spend that amount of time to do it. So, no surveys completed, you are considered a failure as a branch- discussed via a weekly conference meeting! Just what you need when you have been slogging your guts out all week. Completing the transition from trainee Healthcare assistant to fully qualified will earn you an extra 20p per hour! Boots pay £5 towards your xmas dinner. Very few visits from area managers, and when they do turn up they just criticise without any understanding of the stress you have been under. Very little praise!

    Advice to ManagementAdvice

    To deliver 'Legendary Customer Care' you need to be 'Legendary' in the way you treat staff. A £5 payment towards Xmas dinner is an insult. Your understanding of life on the shop/pharmacy floor is dilusional. Your understanding of staffing levels required to deliver 'Legendary Customer Care' is way off. Praise your staff a bit more and stop being so target led. The patient is the most important thing right? We are in the business of looking after people - you need to include your staff in that idea too.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Miserable experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dispenser in Liverpool, England
    Former Employee - Dispenser in Liverpool, England

    I worked at Boots full-time (more than 3 years)

    Pros

    Staff discount
    Staff shop
    Uniform
    Holidays
    Home time

    Cons

    Pay & management
    Staffing levels
    Pressurised targets
    Stressful
    Staff absence

    Advice to ManagementAdvice

    Staffing needs reviewing to meet the demands & targets

    Disapproves of CEO

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