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Boots Reviews

Updated 15 April 2015
230 reviews filtered by
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3.2
230 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Boots Managing Director Simon Roberts
Simon Roberts
61 Ratings

Pros
  • Staff discount was good and always felt appreciated as an employe (in 25 reviews)

  • Always had good discount for Boots products and double discount days for staff (in 15 reviews)

Cons
  • Long hours and not enough FTE mean that quite often the store has long queues (in 11 reviews)

  • customer service ethic disappears beyond the application and interview (in 7 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Boots

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    has a great bonus scheme

    Cons

    needs a bit more insentive

  2. Sales Assistant

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Boots

    Pros

    working with a big team

    Cons

    working shifts and very late nights

    Boots Response

    Apr 14, 2015

    Thank you for your feedback.

  3. Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Assistant in Derby, England
    Former Employee - Customer Assistant in Derby, England

    I worked at Boots

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    -good pay
    -staff discount was really useful
    -good environment to work in

    Cons

    -no chance of progression
    -head office always making mistakes with pay
    -not enough support from management

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Started great, ended badly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Buyer in Nottingham, England
    Former Employee - Buyer in Nottingham, England

    I worked at Boots full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    - Lots of genuinely nice people working there
    - Promote from within so good opportunities to progress
    - Move between departments, lots of opportunities to see other sides of the business
    - Lots of emphasis on importance of team meetings and 1-2-1s with managers

    Cons

    - Since the merger with Walgreens the culture has shifted a lot. Senior management seem to be under a lot of pressure and this has filtered down, so that everyone feels under pressure, overworked and under-appreciated.
    Low morale after the merger led to a large number of people who had been with the company a number of years to leave.

    - During my time I came up with a few new ideas which were successful, but I never received any credit or appreciation for my ideas being successful.
    - Blame culture. Whenever anything went wrong, all anyone was interested in doing was finding who was to blame, rather than fixing the problem.
    - In my role I would regularly work through my lunch, as well as an extra 1 1/2 to 2 hours work each day. This was expected and not rewarded in anyway. However other team has significantly less work, would take regular breaks and often leave early because of lack of work, however salary did not reflect different levels of our jobs.
    - Virtually no perks.
    - Low salary

    Advice to Management

    Stop talking about what a great place to work Boots is, and instead genuinely take an interest in your staff, appreciate their hard work, celebrate their success and reward them appropriately.

  6. Started promising but politics won over in the end.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Boots as a contractor (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    I met some great people during my time with the company and worked in more than one site. Most people below management level were great and I had a fantastic line manager who fully supported my progression into further roles within the store. Pay wasn't bad at the time and the hours I got initially were as high as 60+ some weeks but I loved the job so it wasn't a problem.

    Cons

    The manager of one store was particularly set on gaining as much profit as possible and attempted to do this by slowly crushing all potential out of her employees. My hours were reduced to an unbearable level and I was becoming more and more expendable. A few mishaps later and the overly biased manager sat as judge and jury for a few investigations and I chose to leave the company knowing my time would have come to an end even if I stayed on board. The company is also well known for dishing out zero hour contracts.

    Advice to Management

    Get store manager who care as much about people as they do about profit. For a company that is "No.1 for Customer Care" I can't help but feel a small margin of the staff in decent positions seemed more than eager to push the customer under a bus than give them an honest opinion and this was reflected in the Store Manager.

  7. Customer Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Assistant
    Former Employee - Customer Assistant

    I worked at Boots part-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I worked at Boots while at university, and found they paid a decent salary (for retail) with frequent pay increases. Other perks such as staff discount were good too.

    Cons

    There was often pressure to give products the hard sell, with unrealistic targets. There was a lot of 'personal development' stuff as well which was often irrelevant.

    Boots Response

    Apr 14, 2015

    Thank you for your feedback.

  8. Good part time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Boots

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    My team were really friendly and helpful and it was a pleasure working with them over the years. I worked at Boots part time through school and university and they have always been a great place to work. I also miss the discount card!

    Cons

    Some staff that have worked there for years and years are not really very enthusiastic about what they're selling.

    Advice to Management

    Listen to your staff, ask them what they would like to buy and try and engage them more in the products they're selling.

    Boots Response

    Apr 14, 2015

    Thank you for your feedback.

  9. Great people, good environment, good pay, not a super impossible/hard job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Assistant
    Current Employee - Customer Assistant

    I have been working at Boots

    Recommends
    Recommends

    Pros

    22.5% staff discounts for all Boots products, and 12.5% discount for other non Boots products. Better pay than most other places.

    Cons

    The store is damn freezing, haha!

    Boots Response

    Apr 14, 2015

    Thank you for your feedback.

  10. The staff were lovely and the atmosphere was great yet it felt overbearing as there were not always enough staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Intern in Chichester, England
    Former Intern - Intern in Chichester, England

    I worked at Boots as an intern (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great Discounts
    Good talking, active job
    Not much to be bored about!

    Cons

    There are a large amount of customers to staff and that is hard
    Managers do not understand the workers as they have no manual labour experience

    Advice to Management

    Try to to understand the "little man" as that will make you more like able

    Boots Response

    Apr 14, 2015

    We very much appreciate you sharing your views.

  11. Going very capitalistic - no longer Jesse's vision.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager Level in Nottingham, England
    Former Employee - Assistant Manager Level in Nottingham, England

    I worked at Boots full-time (more than 8 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Staff discount
    Well known company
    Staff shop

    Cons

    I worked in Nottingham support office. They No longer care about their staff, it's all about the bottom line. They work you hard doing work above your grade with no reward, they are losing people and not replacing them just pushing the work into other. That's why I left.

    Advice to Management

    Think about how you treat your people before you lose them.

    Boots Response

    Apr 14, 2015

    Thank you for sharing your review. We appreciate your feedback and we will share it further.

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