Boots

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Boots Reviews

Updated 18 December 2014
Updated 18 December 2014
193 Reviews
3.3
193 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Boots Managing Director Simon Roberts
Simon Roberts
50 Ratings

Review Highlights

Pros
  • Staff discount was good and always felt appreciated as an employe (in 25 reviews)

  • Always had good discount for Boots products and double discount days for staff (in 15 reviews)


Cons
  • Long hours and not enough FTE mean that quite often the store has long queues (in 11 reviews)

  • customer service ethic disappears beyond the application and interview (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Customer Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Assistant in Guildford, England
    Current Employee - Customer Assistant in Guildford, England

    I have been working at Boots part-time (less than an year)

    Pros

    Great Team.
    Friendly Managers.
    Good Pay.
    Flexibile Companies

    Cons

    None. It is perfect. Love my job

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Dispenser in Bishops Stortford, England
    Current Employee - Pharmacy Dispenser in Bishops Stortford, England

    I have been working at Boots

    Pros

    good company to work for, pay is ok I Guess when you compare it to other similar organisation

    Cons

    all about numbers, targets and nothing to do with patients..

    Advice to ManagementAdvice

    treat everyone equally.....and be more with customers and patients rather than sitting in there office all day long.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Boots Response

    Dec 16, 2014

    Our main aim is to provide the best possible care to our patients and customers, therefore we are grateful for your feedback above, which we will evaluate further. Thank you for taking the time to ... More

  3.  

    Good pay, awful management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Assistant
    Current Employee - Customer Assistant

    I have been working at Boots part-time (more than an year)

    Pros

    -excellent pay compared to other my age working
    -lovely staff, always helpful

    Cons

    -Management are useless, I wasn't told anything about how to do the job and am penalised when I can't do things for this reason
    -Unorganised
    -Don't receive discount until a year after starting when the period is apparently 3 months for probation

    Advice to ManagementAdvice

    Inform your staff of everything they need to know, we are not robots.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Nottingham, England
    Current Employee - Anonymous Employee in Nottingham, England

    I have been working at Boots full-time (more than 3 years)

    Pros

    - Good people that work here.
    - Good company to work for.
    - A lot of opportunities.
    - Good discount card scheme.

    Cons

    - Poor salary progression/rewards process - needs to be improved.
    - Too slow to implement anything.
    - Too many processes. No trust to actually deliver.
    - Too political.

    Advice to ManagementAdvice

    Improve salary progression for young people (and others) coming into your business. Salaries are not in line with other companies in the market. A lot of people leaving due to higher salaries elsewhere.

    Recommends
    Neutral Outlook
    Approves of CEO

    Boots Response

    Dec 02, 2014

    Thank you for sharing your review. We understand that our employees are the key to our success. We aim to pay competitive rates and strive to create an environment where all feel they are respected ... More

  6.  

    Love working for Boots!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Nottingham, England
    Current Employee - Assistant Manager in Nottingham, England

    I have been working at Boots full-time (more than 3 years)

    Pros

    Really proud that we always put customers first in all that we do, their needs really lead our decision making.
    Great opportunity to progress within the business and support from senior leaders in personal development.
    Great atmosphere at work and open plan office make being at work enjoyable.
    Cheesy I know but everyone is genuinely lovely to work with. Everyone cares about each other.
    Staff discount is great and the rewards offered to colleagues that do a great job such as recognition schemes/bonus etc

    Cons

    Salary isn't the most competitive but this is likely due to Nottingham location vs London.
    IT systems are terrible and this sometimes prevents us from doing our job in the best way.
    Some teams are still quite hiarchical which makes decision making and project ownership sometimes difficult.

    Recommends
    Positive Outlook
    Approves of CEO

    Boots Response

    Dec 02, 2014

    Thank you for your feedback. We appreciate your comments.

  7.  

    Great part time job while at uni

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Assistant in London, England
    Current Employee - Customer Assistant in London, England

    I have been working at Boots part-time (more than an year)

    Pros

    Flexible
    Good pay
    Good people
    Able to progress within the company if you want to

    Cons

    Stores can close quite late (11pm around Christmas) unless under 18 your expected to work some lates

    Advice to ManagementAdvice

    Appreciate the excellent staff you have

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    excellent workplace and excellent people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Assistant
    Current Employee - Customer Assistant

    I have been working at Boots part-time

    Pros

    all, from work-life balance to office and store culture

    Cons

    Difficult getting a job and getting more working hours

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good team, varied tasks, unorganised management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Assistant in Edinburgh, Scotland
    Current Employee - Customer Assistant in Edinburgh, Scotland

    I have been working at Boots part-time (more than an year)

    Pros

    Good discounts and staff bonuses. Good holdays. Managers often sympathetic with out of work issues. Fantastic and supportive team.

    Cons

    Management (whilst well meaning) tends to be unorganised and I was often left with issues that should have been dealt with by them (I worked days when there were no managers in store).

    Advice to ManagementAdvice

    Create a better structure within local areas i.e. bigger shops more willing to help small shops when severely understaffed.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Boots

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in London, England
    Current Employee - Sales Assistant in London, England

    I have been working at Boots full-time (more than an year)

    Pros

    Great Company to work for good comp /ben

    Cons

    Long hours sometimes, depending on the week

    Recommends
    Approves of CEO
  11.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Coordinator in Nottingham, England
    Current Employee - Human Resources Coordinator in Nottingham, England

    I have been working at Boots full-time (more than an year)

    Pros

    My experience working in Boots Support Office has been really good. I join two years ago as a Recruitment Administrator in the Recruitment Service Center where I was able to develop my skills in various roles I undertook within only a year working in this area. I then moved into the HR Co-ordinator role, which I found particularly interesting due to the complexity of this role. I realise how many, various and interesting opportunities there are in Boots Head Office and there is plenty of room for development and training.

    Cons

    I don't have any negative comments so far.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Approves of CEO

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