Bottomline Technologies

  www.bottomline.com
  www.bottomline.com

Bottomline Technologies Reviews

Updated 18 November 2014
Updated 18 November 2014
76 Reviews
3.7
76 Reviews
Rating Trends

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Bottomline Technologies President, CEO, and Director Rob Eberle
Rob Eberle
60 Ratings

Review Highlights

Pros
  • There are great people to work with and the benefits are top notch (in 6 reviews)

  • Bottomline has a pretty good benefits plan for a company of its size (in 5 reviews)


Cons
  • They talk of 'work-life balance', but they do not walk the walk (in 8 reviews)

  • No clear process for comp time when long hours to hit deliverables is a reality (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    You'll get out what you put in!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Reading, England
    Current Employee - Anonymous Employee in Reading, England

    I have been working at Bottomline Technologies full-time (more than 5 years)

    Pros

    Friendly people. Supportive and caring when you need help, loads of training available if you show a bit of promise and interest. Free fruit daily, massages once a month, lots of little treats, annual Christmas and summer garden party, BBQ in the car park with entertainment, children's party, breakfast provided on Happy Mondays when customer compliments are circulated, pizza Friday once a month (with healthy options). Great community programmes. Financially sound so very secure...if you're good enough / work hard enough to get noticed.

    Cons

    The car park is a bit of joke. Salary policy is not always consistent

    Advice to ManagementAdvice

    Recruit more quickly to replace people who leave.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    My Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time

    Pros

    Lovely people, customer centric, cares about employees.

    Cons

    No major issues, much better than some other companies

    Recommends
    Positive Outlook
  3. 1 person found this helpful  

    Dissatisifactory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Management in Reading, England
    Former Employee - Project Management in Reading, England

    I worked at Bottomline Technologies full-time (more than an year)

    Pros

    benifits may be, life insurance and pension

    Cons

    Management is very bad and racisim is high

    Advice to ManagementAdvice

    Be open-minded and give non english staff a bit more freedom and motivation and rewards.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Great start, but glad to be out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Reading, England
    Former Employee - Anonymous Employee in Reading, England

    I worked at Bottomline Technologies full-time (more than 3 years)

    Pros

    pizza friday's and 'party in the carpark'
    Good banter and people

    Cons

    - Management and Execs don't know their own solutions, value prop or the market
    - They don't invest money in their existing solutions and find out what their customers want
    - They take advantage of people who care a lot and work long hours for little pay
    - Sales people are paid too much for doing far too little
    - Far too money orientated - quantity over quality
    - Personal development plans are ticks in boxes - no feedback is ever taken on board let alone any changes are made

    Advice to ManagementAdvice

    I would get replace near enough all of them as they are far too comfy and don't innovate - they are loosing big customers due to their lack of vision and innovation.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    EMEA Growth by acquisition, not focused on clients

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time

    Pros

    Their cash rich status will ensure stability in your career here. EMEA region is well established, with a managerial team that has grown steadily through acquisition

    Cons

    There's a lot of internal positioning that politics which will suck your time up in whatever role you take at this company. Their growth by acquisition approach typically results in throwing the valuable people away and adding products to their offering that they don't necessarily understand or know how to sell. Over time, the main area that suffers is the customer experience, ironically one of the main areas they spend their marketing budget on. Saying is not doing.

    Advice to ManagementAdvice

    Stop working in silos and understand your processes from start to finish before assuming that your operations are in good working order. Give value to the client before bringing money into the equation.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Most recent 5 star review was a plant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies full-time (more than 5 years)

    Pros

    Great review that speaks only the positive aspects of the company.

    Cons

    The fact that people feel the need to write bogus reviews on glassdoor to attract employees.
    The reviews that aren't all perfect, and not the place for everyone, are manufactured stories.
    Work/Life balance is one of the biggest problems here, and causing many long time great performers to quit.

    Advice to ManagementAdvice

    Support your current employees, don't fire them, and hire new ones at twice the salary.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8. 5 people found this helpful  

    A company that would like to monopolies but lacks integrity and direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Consultant in Reading, England
    Former Employee - Support Consultant in Reading, England

    I worked at Bottomline Technologies full-time (more than 8 years)

    Pros

    * A few slices of pizza one week of the month/Fruit on a Fridays etc
    * Some good annual company events
    * opportunity to travel to different office areas

    Cons

    * Poor salary but, will pay contractors a generous sum
    * No great insurance, pension plan or annual bonuses
    * If you have come from an acquisition you will be treated like a second class citizen
    * Management lacks the permission to make any true decisions
    * Appraisals lead to dead ends, and are just a tick in the box for management.
    * Will take on a lot of work from acquisitions, but will not employ new staff. This puts teams under a lot of pressure with little to no breathing space.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 8 people found this helpful  

    Stuck in the past, stalling in the present, scared of the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Reading, England
    Current Employee - Anonymous Employee in Reading, England

    I have been working at Bottomline Technologies full-time (more than 3 years)

    Pros

    In many ways, working at Bottomline is just your average, monotonous office job. That’s one of the nicest things I can say about this company.

    Fruit bowls in the office, although sometimes under-provisioned, are a welcome touch.

    Employees are given free food each fortnight, alternately breakfast bacon/sausage rolls (under the sickly guise of ‘Happy Monday’) and pizza. All this, but no healthcare plan. Trying to kill us off?

    Cons

    Growing too quickly for its infrastructure. The company is trying to double revenue every three years, yet ploughs so little of that money back into its increasingly overstretched systems that the whole thing is likely to come tumbling down at any minute.

    Growth is through acquisition and the process seems to be:
    1. buy company that’s turning over a decent profit by selling better software
    2. make majority of the acquired company’s staff redundant
    3. take over their customers in order to sell them Bottomline’s archaic software instead.

    This is an American company and as such you can expect ‘mission statements’, motivational posters & regularly updated boiler plates, overbearing middle management requiring constant progress meetings, a total commitment to maximising short term profit and dictation from the US board regardless of your own local market.

    It’s embarrassing to be involved with a company that claims to have fantastic customer service (there’s even a pitiful ‘customer service’ campaign with logos and mottos to convince people of this) but which has the highest ratio I’ve ever come across of unhappy to satisfied customers.

    The fastest growing department is human resources. They need extra people to handle all the redundancies and resignations! Second is marketing, who are needed to create the motivational posters and customer service propaganda.

    One part of the Reading office is bolted on to the Crown Prosecution Service building, with shallow airless work spaces. The other is an ex-warehouse office building with barely any natural light, with nowhere to go to escape the ‘work area’. In general the office atmosphere is muted and formal, making it a particularly unpleasant place to work.

    Middle-senior management is a boys club. Not to say that it necessarily needs more women, but people in those positions should adjust their behaviour to lose some macho bravado and make some more level-headed decisions.

    Advice to ManagementAdvice

    If you want to grow make sure you can handle it first. ‘Building houses on sand’ comes to mind.

    The internet exists, embrace it. Other companies are miles ahead in ‘cloud’ products (i.e. they actually have one). Burying your heads in the sand isn’t going to make it go away, and competitors are taking away more of your core market each month. I suppose you could always just buy another company and bastardise their code instead of developing your own.

    You’re clearly a software company but you’re scared of using the word ’software’ to describe your business activity. Make your minds up.

    Senior management is not there to be worshipped, please cut back on the compulsory conferences where you expect our adulation for what you’ve been doing with your $3 million salary over the last few weeks.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Refreshing!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Consultant in Reading, England
    Current Employee - Technical Consultant in Reading, England

    I have been working at Bottomline Technologies full-time (more than an year)

    Pros

    Great salary. Free massages. Pizza Friday. Car allowance. Friendly team. Reliable products and a friendly attitude. Annual holiday entitlement that increases yearly. Good bonus scheme.

    Cons

    Need to realise that they do encroach on the home/work balance sometimes too much. Staff need tolearn to map ready better when booking jobs. Very little quality control.

    Advice to ManagementAdvice

    Listen to your employees ideas more.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    very nice place to work. Great benefit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time

    Pros

    very strong culture. Relaxed working environment

    Cons

    no cons. all good so far

    Recommends
    Positive Outlook
    No opinion of CEO

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