Bottomline Technologies

  www.bottomline.com
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Bottomline Technologies Reviews

Updated Jul 11, 2014
All Employees Current Employees Only

2.5 50 reviews

41% Approve of the CEO

Bottomline Technologies President, CEO, and Director Rob Eberle

Rob Eberle

(41 ratings)

35% of employees recommend this company to a friend

Review Highlights

Pros
  • There are great people to work with and the benefits are top notch(in 5 reviews)

  • Good benefits, free fruit in the summer, free ice cream(in 3 reviews)


Cons
  • They talk of 'work-life balance', but they do not walk the walk(in 7 reviews)

  • Too many VP's and not strong enough middle management(in 5 reviews)

50 Employee Reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    EMEA Growth by acquisition, not focused on clients

    Anonymous Employee (Current Employee)

    ProsTheir cash rich status will ensure stability in your career here. EMEA region is well established, with a managerial team that has grown steadily through acquisition

    ConsThere's a lot of internal positioning that politics which will suck your time up in whatever role you take at this company. Their growth by acquisition approach typically results in throwing the valuable people away and adding products to their offering that they don't necessarily understand or know how to sell. Over time, the main area that suffers is the customer experience, ironically one of the main areas they spend their marketing budget on. Saying is not doing.

    Advice to Senior ManagementStop working in silos and understand your processes from start to finish before assuming that your operations are in good working order. Give value to the client before bringing money into the equation.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Great start, but glad to be out

    Anonymous Employee (Former Employee) Reading, England

    Prospizza friday's and 'party in the carpark'
    Good banter and people

    Cons- Management and Execs don't know their own solutions, value prop or the market
    - They don't invest money in their existing solutions and find out what their customers want
    - They take advantage of people who care a lot and work long hours for little pay
    - Sales people are paid too much for doing far too little
    - Far too money orientated - quantity over quality
    - Personal development plans are ticks in boxes - no feedback is ever taken on board let alone any changes are made

    Advice to Senior ManagementI would get replace near enough all of them as they are far too comfy and don't innovate - they are loosing big customers due to their lack of vision and innovation.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Most recent 5 star review was a plant

    Anonymous Employee (Former Employee)

    ProsGreat review that speaks only the positive aspects of the company.

    ConsThe fact that people feel the need to write bogus reviews on glassdoor to attract employees.
    The reviews that aren't all perfect, and not the place for everyone, are manufactured stories.
    Work/Life balance is one of the biggest problems here, and causing many long time great performers to quit.

    Advice to Senior ManagementSupport your current employees, don't fire them, and hire new ones at twice the salary.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    A company that would like to monopolies but lacks integrity and direction

    Support Consultant (Former Employee) Reading, England

    Pros* A few slices of pizza one week of the month/Fruit on a Fridays etc
    * Some good annual company events
    * opportunity to travel to different office areas

    Cons* Poor salary but, will pay contractors a generous sum
    * No great insurance, pension plan or annual bonuses
    * If you have come from an acquisition you will be treated like a second class citizen
    * Management lacks the permission to make any true decisions
    * Appraisals lead to dead ends, and are just a tick in the box for management.
    * Will take on a lot of work from acquisitions, but will not employ new staff. This puts teams under a lot of pressure with little to no breathing space.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    6 people found this helpful  

    Stuck in the past, stalling in the present, scared of the future

    Anonymous Employee (Current Employee) Reading, England

    ProsIn many ways, working at Bottomline is just your average, monotonous office job. That’s one of the nicest things I can say about this company.

    Fruit bowls in the office, although sometimes under-provisioned, are a welcome touch.

    Employees are given free food each fortnight, alternately breakfast bacon/sausage rolls (under the sickly guise of ‘Happy Monday’) and pizza. All this, but no healthcare plan. Trying to kill us off?

    ConsGrowing too quickly for its infrastructure. The company is trying to double revenue every three years, yet ploughs so little of that money back into its increasingly overstretched systems that the whole thing is likely to come tumbling down at any minute.

    Growth is through acquisition and the process seems to be:
    1. buy company that’s turning over a decent profit by selling better software
    2. make majority of the acquired company’s staff redundant
    3. take over their customers in order to sell them Bottomline’s archaic software instead.

    This is an American company and as such you can expect ‘mission statements’, motivational posters & regularly updated boiler plates, overbearing middle management requiring constant progress meetings, a total commitment to maximising short term profit and dictation from the US board regardless of your own local market.

    It’s embarrassing to be involved with a company that claims to have fantastic customer service (there’s even a pitiful ‘customer service’ campaign with logos and mottos to convince people of this) but which has the highest ratio I’ve ever come across of unhappy to satisfied customers.

    The fastest growing department is human resources. They need extra people to handle all the redundancies and resignations! Second is marketing, who are needed to create the motivational posters and customer service propaganda.

    One part of the Reading office is bolted on to the Crown Prosecution Service building, with shallow airless work spaces. The other is an ex-warehouse office building with barely any natural light, with nowhere to go to escape the ‘work area’. In general the office atmosphere is muted and formal, making it a particularly unpleasant place to work.

    Middle-senior management is a boys club. Not to say that it necessarily needs more women, but people in those positions should adjust their behaviour to lose some macho bravado and make some more level-headed decisions.

    Advice to Senior ManagementIf you want to grow make sure you can handle it first. ‘Building houses on sand’ comes to mind.

    The internet exists, embrace it. Other companies are miles ahead in ‘cloud’ products (i.e. they actually have one). Burying your heads in the sand isn’t going to make it go away, and competitors are taking away more of your core market each month. I suppose you could always just buy another company and bastardise their code instead of developing your own.

    You’re clearly a software company but you’re scared of using the word ’software’ to describe your business activity. Make your minds up.

    Senior management is not there to be worshipped, please cut back on the compulsory conferences where you expect our adulation for what you’ve been doing with your $3 million salary over the last few weeks.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Refreshing!

    Technical Consultant (Current Employee) Reading, England

    ProsGreat salary. Free massages. Pizza Friday. Car allowance. Friendly team. Reliable products and a friendly attitude. Annual holiday entitlement that increases yearly. Good bonus scheme.

    ConsNeed to realise that they do encroach on the home/work balance sometimes too much. Staff need tolearn to map ready better when booking jobs. Very little quality control.

    Advice to Senior ManagementListen to your employees ideas more.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Bottomline Technologies, The Grass is Not Greener

    Product Specialist (Current Employee)

    ProsThere are great people to work with and the benefits are top notch.

    ConsThe upper management Push, Push, Push to get everything done. Most employees seem to be overworked and under appreciated. There also seems to be a habit of cutting the workforce just prior to quarterly results so the "books" look more tenable to the Public Stock Holders.

    Advice to Senior ManagementBe more transparent and actually hire the staff necessary to carry the work load you expect to need.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Why do they keep Rob Eberle?

    Anonymous Employee (Former Employee)

    ProsSome really nice people and nice work environment. They try to make it family friendly, but often this is in word not deed.

    ConsThe CEO creates a hostile and demeaning atmosphere that is counterproductive to a healthy work environment. The pay is so-so and the benefits are average. The top management gets all the perks. The CEO drives a Porsche, naturally. There are no "free massages", so whoever wrote that is a bot.

    Advice to Senior ManagementIt is time for Rob Eberle to go. What kind of strategy is it to denigrate your employees? Will this keep people here or attract the best people in the future? There are a lot of good people at Bottomline, but Eberle is a total fail. He blames others for his own mistakes, and instead of offering employees any constructive criticism so they might learn from a mistake he will send a scathing email copied to dozens of employees (guaranteed to embarrass) or shout at the poor person in front of half the office. I got out of this place fast because I have too much self-respect to put up with his crap.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Nice Company and people, but..

    Software Engineer (Current Employee) Portsmouth, NH (US)

    ProsGreat corporate philosophy, great ethic of working 'with and for' each other, good pride in their work.

    ConsIt's a sweatshop. No other way to put it. They talk of 'work-life balance', but they do not walk the walk. Very long hours are frequently expected.

    Advice to Senior ManagementIf you say you believe in work life balance, practice that.

    2 people found this helpful  

    Excruciating and all consuming!

    Anonymous Employee (Former Employee)

    ProsThey don't realise when they're being ripped off and lied to, so if you have the stomach for the toxic culture, you can milk them for everything they're worth.

    ConsIncompetent, arrogant and completely myopic global executive management.
    Incomprehensible approach to market.
    Unethical customer and partner relations.
    Slow product development lifecycle.
    Predatory commercial practices.

    Advice to Senior ManagementGive it up! Stop lying to stock market analysts, your customers, your employees and yourselves.
    Let the good people do good things. Make the useless ones leave.

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