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Bottomline Technologies Reviews

Updated 27 April 2015
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3.2
96 Reviews
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Recommend to a friend
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Bottomline Technologies President, CEO, and Director Rob Eberle
Rob Eberle
71 Ratings

Pros
  • Good benefits, free fruit in the summer, free ice cream (in 7 reviews)

  • Employees are go getters and want to impress and succeed and great benefits (in 6 reviews)

Cons
  • They talk of 'work-life balance', but they do not walk the walk (in 9 reviews)

  • Very long hours are frequently expected (in 6 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Mostly good employee experience and making real efforts to get better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The people are great; some real industry gurus.

    Cons

    Work/life imbalance in some areas; some benefits need updating

  2. Helpful (4)

    Joke of company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Specialist in Reading, England
    Former Employee - Customer Support Specialist in Reading, England

    I worked at Bottomline Technologies full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free fruit, that is all

    Cons

    Support team leader was unprofessional power trip happy

    Advice to Management

    Glad to see bad reviews does show I made a great decision to leave

  3. Helpful (5)

    Bottomline is the bottom of the barrel!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Reading, England
    Former Employee - Anonymous Employee in Reading, England

    I worked at Bottomline Technologies full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Breakfast once a month. Pizza once a month. Massage once a month. Some of the people are nice but I can't respect them for continuing to work for a soulless prehistoric company. Another pro is once you work for Bottomline Technologies, the only way is up.

    Cons

    A dull lifeless working environment in unclean and tired offices at the back/bum end of Reading with little to no car parking. Decisions take an ice age to happen and the vision for the company is money based rather than aimed at their clients or products. No job satisfaction.

    Advice to Management

    Change your ways, bring new life and a fresh approach to upper management, get rid of the dancing monkey that likes "good graphs".

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (5)

    Needs to change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Owner in London, England
    Former Employee - Product Owner in London, England

    I worked at Bottomline Technologies

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Good team and some good benefits...even though not consistent and standardised across roles or teams. Does some great charitable activities

    Cons

    Decisions take a long time, teams are not empowered and no clear direction from the top. More of a blame culture rather than trying to address the core issues.

    Advice to Management

    empower and trust your teams, give them the tools to make a decision and demonstrate the same level of transparency you expect from your teams.

  6. My Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Lovely people, customer centric, cares about employees.

    Cons

    No major issues, much better than some other companies

  7. You'll get out what you put in!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Reading, England
    Current Employee - Anonymous Employee in Reading, England

    I have been working at Bottomline Technologies full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Friendly people. Supportive and caring when you need help, loads of training available if you show a bit of promise and interest. Free fruit daily, massages once a month, lots of little treats, annual Christmas and summer garden party, BBQ in the car park with entertainment, children's party, breakfast provided on Happy Mondays when customer compliments are circulated, pizza Friday once a month (with healthy options). Great community programmes. Financially sound so very secure...if you're good enough / work hard enough to get noticed.

    Cons

    The car park is a bit of joke. Salary policy is not always consistent

    Advice to Management

    Recruit more quickly to replace people who leave.

  8. Helpful (1)

    Dissatisifactory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Management in Reading, England
    Former Employee - Project Management in Reading, England

    I worked at Bottomline Technologies full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    benifits may be, life insurance and pension

    Cons

    Management is very bad and racisim is high

    Advice to Management

    Be open-minded and give non english staff a bit more freedom and motivation and rewards.

  9. Helpful (4)

    Great start, but glad to be out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Reading, England
    Former Employee - Anonymous Employee in Reading, England

    I worked at Bottomline Technologies full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    pizza friday's and 'party in the carpark'
    Good banter and people

    Cons

    - Management and Execs don't know their own solutions, value prop or the market
    - They don't invest money in their existing solutions and find out what their customers want
    - They take advantage of people who care a lot and work long hours for little pay
    - Sales people are paid too much for doing far too little
    - Far too money orientated - quantity over quality
    - Personal development plans are ticks in boxes - no feedback is ever taken on board let alone any changes are made

    Advice to Management

    I would get replace near enough all of them as they are far too comfy and don't innovate - they are loosing big customers due to their lack of vision and innovation.

  10. Helpful (2)

    EMEA Growth by acquisition, not focused on clients

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Their cash rich status will ensure stability in your career here. EMEA region is well established, with a managerial team that has grown steadily through acquisition

    Cons

    There's a lot of internal positioning that politics which will suck your time up in whatever role you take at this company. Their growth by acquisition approach typically results in throwing the valuable people away and adding products to their offering that they don't necessarily understand or know how to sell. Over time, the main area that suffers is the customer experience, ironically one of the main areas they spend their marketing budget on. Saying is not doing.

    Advice to Management

    Stop working in silos and understand your processes from start to finish before assuming that your operations are in good working order. Give value to the client before bringing money into the equation.

  11. Helpful (4)

    Most recent 5 star review was a plant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Great review that speaks only the positive aspects of the company.

    Cons

    The fact that people feel the need to write bogus reviews on glassdoor to attract employees.
    The reviews that aren't all perfect, and not the place for everyone, are manufactured stories.
    Work/Life balance is one of the biggest problems here, and causing many long time great performers to quit.

    Advice to Management

    Support your current employees, don't fire them, and hire new ones at twice the salary.

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