CSG International

www.csgi.com

CSG International Reviews

Updated 12 January 2015
Updated 12 January 2015
42 Reviews
3.0
42 Reviews
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CSG International President & CEO Peter E. Kalan
Peter E. Kalan
20 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Developer
    Former Employee - Developer

    I worked at CSG International full-time (more than 10 years)

    Pros

    constant work with new clients. opportunity to gain experience with various industries

    Cons

    mid management has no insight. lack vision, integrity and honesty.

    Advice to ManagementAdvice

    get rid of mediocrity

    Recommends
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    confusing - an environment seemingly led by gossip & cliques

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance in Woking, England
    Former Employee - Finance in Woking, England

    I worked at CSG International full-time (more than an year)

    Pros

    well paid, global (option for travel) great CEO

    Cons

    poor low-level management, gossip/backstabbing culture, one rule for you another for us. My time at CSG was punctuated with odd, conflicting & downright confusing instructions based on things with zero effect on how I performed. Furthermore, I strongly advise bending a knee to the office queen(s) or your life will be made difficult. my first 6 months at CSG was spent trying to figure out how appease the cats & work effectively at the same time. strangest office environment I have ever worked in and I have worked in a few, in different areas / continents as well. do not be fooled by the money, arbitrary popularity rules this place. left 4+ months ago now happily settled in to competitor :-)

    Advice to ManagementAdvice

    focus on results as opposed to what your girlfriends whisper to you

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Stochastic experience with disengaged and confused leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Stockholm, Stockholm (Sweden)
    Current Employee - Anonymous Employee in Stockholm, Stockholm (Sweden)

    I have been working at CSG International full-time (more than 3 years)

    Pros

    Decent salaries, good potential in its business, theoretically good employee processes in place (10% of which is actually followed?).

    Cons

    Very large pool of disengaged managers, with little to no connection to the actual product development taking place. This very much contributes to a stalemate feeling, and the sense of no creativity, going nowhere. There is a very large discrepancy between the base US business and the acquired companies - with no end in sight. Impossible as an employee to integrate into the main business, or to get any respect/attention. Certain products are totally in free fall, with no visible strategy for years.

    Poor job stability, with frequent and large layoffs.

    There has been a very big change in work culture into the negative after being acquired by CSG - from creative and hip to nobody cares and bloated. Really sad story.

    Advice to ManagementAdvice

    Seriously reduce waste from all the administrative overhead. Engage in what employees do daily instead - analysts, developers, testers, etc. There are so many resources plowed into activities that result in nothing markedly beneficial to the company. Stop building an insecure environment where nobody cares in the end.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Watch Out! Lack of respect across the company for employees and clients.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSG International full-time (more than 10 years)

    Pros

    Relaxed environment, client base is respectful. Products are robust.

    Cons

    Management is poor. Products are over-priced for prospects in Tier 2 - 3 levels. Client relations are very lacking. Company cares only for numbers and not for customer base. When economy is slow, company lays off hard workers other than those responsible for failure. CSG lacks ability to enter new market segments and maintain relationships with partners and clients.

    Advice to ManagementAdvice

    Respect the clients you have.

    Recommends
    Neutral Outlook
  6.  

    Transitional times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSG International

    Pros

    Internal communication and marketing is great, and there is a real sense of empowerment to own your role. There is a real mix of cultures due to the acquisitions by CSG, so you can always gravitate towards areas of interest. Genuinely very customer-oriented vendor, so practical experience is highly valued. Very easy going environment, but looks to reward those that go above and beyond. The Benefits are a great package, and compensation is very competitive.

    Cons

    Company has a great focus on anything that impacts the key accounts that provide a very high percentage of their revenue. If you are outside of that workstream, it can get frustrating to get company focus and support. Their is a real clash of cultures within the organization between the original company and the acquisitions, which is still be played out, plus their is a real intent to somewhat maintain the status quo in the original company, which makes entering it very difficult, and even harder to be promoted within it.

    Advice to ManagementAdvice

    The only advice I would give is that a more long-term strategy to move the company forward needs to be developed as there are too many knee jerk reactions to predictable events. With no assessments of available resources, there is no knowledge of skillsets to drive a global strategy, and consequently, there are going to be continual rounds of cost cutting.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Great access to new technologies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - User Interface Engineer in Chicago, IL (US)
    Former Employee - User Interface Engineer in Chicago, IL (US)

    I worked at CSG International full-time (more than an year)

    Pros

    Great place to grow and to learn new technologies. Able to get your hands on many different devices. Easy going work environment with hardly any overtime. Allowed to start our own tech book club to enhance our skills.

    Cons

    The work/life balance needs to be better only 2 weeks of vacation even if you've been in the field for 10 years. Communication between the Core team and other teams is difficult. At times there is too much work to refactor existing code for new features.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good place to work if you like to gain end to end billing experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Development Consultant in Bangalore (India)
    Current Employee - Senior Development Consultant in Bangalore (India)

    I have been working at CSG International full-time (more than an year)

    Pros

    Good exposure to end-end telecom billing.
    Nice salary structure.
    Good working environment.
    Good incentives

    Cons

    Lesser onsite.
    Onsite locations are not good. Most of the places were not safe to travel.
    Not much process driven.
    Personal growth is not good promotion wise.

    Advice to ManagementAdvice

    Try to make company more process driven. Better to adapt CMMI lever certification which will help to align current software development process to concrete and more mature processes.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good company with great people, limited growth, not an exciting environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSG International full-time (more than 5 years)

    Pros

    Great work-life balance for those with kids/family, competitive compensation, good people throughout the company

    Cons

    Limited advancement opportunities, poor training for employees, not an exciting environment or culture

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Poor pay,lack of training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Bangalore (India)
    Former Employee - Senior Software Engineer in Bangalore (India)

    I worked at CSG International full-time (more than 3 years)

    Pros

    Good internal network , ability to give reviews

    Cons

    Poor package , not an equal opportunity employer

    Advice to ManagementAdvice

    Review compensation , review training

    Neutral Outlook
    No opinion of CEO

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