CSG Systems International

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CSG Systems International Reviews

Updated 9 August 2014
Updated 9 August 2014
50 Reviews

3.3
50 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CSG Systems International President, CEO, and Director Peter E. Kalan
Peter E. Kalan
29 Ratings

Employee Reviews

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  1.  

    Not a company that I want to spend the rest of my life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Software Designer  in  Rockville, MD (US)
    Former Employee - Lead Software Designer in Rockville, MD (US)

    Pros

    Stable, work/life balance. Location is great:Colorado

    Cons

    Too much opportunities for career growth

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Good for starters, flexible, good environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexibility, good environment, good for beginners

    Cons

    Lack of learning curve and no potential for upward movement

  3.  

    Software Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Flexible, professional atmosphere, cutting edge technology

    Cons

    Very sensitive to market and more layoffs.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Analyst  in  Omaha, NE (US)
    Current Employee - Business Analyst in Omaha, NE (US)

    Pros

    People are great and very intelligent.

    Cons

    Process is a bit overburdened, but does help create consistency.

    Advice to ManagementAdvice

    Setup formal mentoring program for employees.

    Recommends
    Approves of CEO
  6. 1 person found this helpful  

    Satisfied but definitely room for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Information Technology  in  Omaha, NE (US)
    Current Employee - Information Technology in Omaha, NE (US)

    Pros

    The work environment is pretty friendly
    Very casual dress code is a bonus
    Benefits are above average from what I know about.

    Cons

    Information passed down from upper management is much too vague and generic.
    A lot of situations where the right hand doesn't know what the left hand is up to.
    Quick to bring the hammer down on what is viewed from upper management as a problem but extremely slow to reverse when the situation shows it's justified.

    Advice to ManagementAdvice

    Upper management needs to find a way to truly communicate better with the average employee. They do a good job at regular generic updates but those just don't seem to be effective.

    No opinion of CEO
  7.  

    Feel lucky to be employed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Denver, CO (US)
    Current Employee - Anonymous Employee in Denver, CO (US)

    Pros

    Decent pay, challenging work, good benefits & vacation.

    Cons

    The reviewer that commented "no rhyme or reason to layoffs" certainly hit the mark. They seem to have gone on unannounced without pattern or end for years. Unlike other layoffs I've experienced no explanation was given for the vast majority of them and no "end" ever announced.

    The comments about the acquisitions are things I've heard & felt more than once as well.

    Advice to ManagementAdvice

    Nothing to add to what's already been said.

    Disapproves of CEO
  8. 3 people found this helpful  

    A mediocre experience which has gotten worse significantly in 2012.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Omaha, NE (US)
    Current Employee - Anonymous Employee in Omaha, NE (US)

    Pros

    Great benefit package, generous vacation allowances

    Cons

    An oligarchy of service bureau oriented business model types who don't get the way business is run in the technology industry today.

    Advice to ManagementAdvice

    Either learn how to manage multiple recent acquisitions or divest yourselves of them

    Doesn't Recommend
    Disapproves of CEO
  9.  

    good. valuable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Developer
    Current Employee - Software Developer

    Pros

    Good professional environment. Nice employees.

    Cons

    Omaha is a small city in MD.

    Recommends
    Approves of CEO
  10. 2 people found this helpful  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Omaha, NE (US)
    Former Employee - Anonymous Employee in Omaha, NE (US)

    Pros

    Pay - Co-workers - Benefits - location - work environment - challenging work

    Cons

    Middle to Upper Management can be terrible in many of the departments - favoritism (many based on who you know and how much money you have- definately not based on the knowledge and experience you bring to the table - promotions being offered to those that have no experience or knowledge at all)- unfair and unethical at times - layoffs

    Advice to ManagementAdvice

    Have a consulting team come and in meet with your middle managers, upper management, and your associates. Listen to what the consultants offer as feedback and take steps to resolve the issues that you will be made aware of.

    Doesn't Recommend
    No opinion of CEO
  11. 5 people found this helpful  

    Not the right place for anyone who is a professional with integrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Tester  in  Omaha, NE (US)
    Former Employee - Software Tester in Omaha, NE (US)

    Pros

    Free popcorn. Given early out on the eve of holidays. Not a horrendous amount of overtime. Interesting and challenging work. Some very nice smart coworkers.

    Cons

    People there are frightened of making a mistake, frightened of offending "the ear", and afraid to trust each other. Example: small group of developers discussed a laborious paper process that could be replaced by file compare, sounded like they have wanted this for a long time. I'm not a developer but I thought I'd bounce the idea off a developer from another team. Other developer quickly looked around to be sure we were alone, dropped voice to a whisper and said "You HAVE to be careful what you say! There are people who have been here a long time and don't want things to change." The good news is I see they are advertising for an internal auditor so maybe the cloak and dagger era of process improvement will end soon.

    Advice to ManagementAdvice

    Empower the technical staff to make changes, they know what isn't working and how to fix it. Support the technical staff instead of treating them like they cannot be trusted. Figure out which people are refusing to allow change and figure out what is causing the fear in the technical staff. Maybe an anonymous hotline for whistle-blowers would help. Train the managers on how to be managers.

    Doesn't Recommend
    Disapproves of CEO

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