CVS Caremark

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CVS Caremark Reviews

Updated Jul 29, 2014
All Employees Current Employees Only

2.7 2,796 reviews

44% Approve of the CEO

CVS Caremark President and CEO Larry J. Merlo

Larry J. Merlo

(998 ratings)

38% of employees recommend this company to a friend

Review Highlights

Pros
  • Good pay and flexible hours in the beginning until corporate has their say (in 93 reviews)

  • Good benefits for part time employees, flexible schedules around school (in 93 reviews)


Cons
  • Upper management never once gave any indication that they cared about their employees (in 145 reviews)

  • that isn't a bad thing from a customer service standpoint but it can be stressful (in 130 reviews)

More Highlights
2,796 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Monotonous and frustrating

    Software Development (Current Employee) Belfast, Northern Ireland

    ProsLocation in the center of the city, excellent work/life balance, very relaxed environment.

    ConsThere is a lack of meaningful work. Any work that there is is monotonous and not at all challenging. It would be an excellent place for an associate looking a slow paced introduction to the industry under no pressure. However more senior members would be wasted. With no meaningful work to prove yourself technically, more emphasis is put on being seen.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    8 people found this helpful  

    30 year manager

    Store Manager (Current Employee)

    ProsManager can control the schedule they work, for now.

    ConsCorporate is trying to micromanage stores more and more every day. Reports for everything (too much paper work)! If you can make it out of the office, you can get your every day management duties completed.

    Advice to Senior ManagementQuit trying to micromanage from corporate. Cut down on the paper work! We can provide better customer service if we didn't have to make an action plan every month that can't turn numbers within a 3 to 4 week period. Use more common sense. We can tell that some of you have never stepped in a store and have never worked in a retail environment. Don't hire manager trainees from out side the company, promote from within. They should be a shift B for a year are more to be put into this roll. Pharmacy Tech training program is a joke! More on the job training needed! Stop trainers from pushing new hires through training so quickly, just to make their numbers for getting training complete.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Absolutely fantastic, just wish we had better customers.

    Cashier Sales Associate (Current Employee) Yukon, OK (US)

    ProsI mean I work in probably the most small CVS there is, so we're always having to substitute things that we don't usually carry in the first place, or send customers on their way to Walgreen right down the street, but here's the thing I love; we're not 24 hours, like others are. You can get some free stuff when you check for out of dates in the food sometimes. You meet some very interesting characters, especially when you work right across from a retirement home.

    ConsI only got to start off 55 cents more than my very first job. My hours there were structured and sure, never changing, so looking back at it now, I'd probably have much more money than if I just stayed there. 10 months into working at CVS and I'm only making 7.80. Yes! It is better than minimum wage, but again, only by 55 cents. I have to deal with all kinds of the scum of the earth, be it grouchy old people who's families dropped them off at Spanish Cove and never came back, or creepy vendors always asking to take me for a drink. I'm grateful that I'm still underage whenever it happens. Shifts are normally five hours, unless you're the store manager then you work 8 to 6 every weekday. They are kind of flexible. When I started I didn't get more than 17 hours a week though. Now I average around 26-27, but it's not enough and I'm considering leaving. I'm single and live at home with my parents and little sister, but I pay like half the rent because my parents can't save their own money and feel it's their right to take mine, but "as long as I'm under their roof"... This isn't a very good job if you need to get on your feet. It will help get you're shoes on, but other than that all you get is rainy day money.

    Oh, and I'm the only person running the registers during the mornings... I work with the actual store manager everyday and I call him up when we get swamped but he never comes so I always have to apologize for the wait as I keep ringing for my manager to come up front. Basically, at my store at least, there are no more than two people running the registers and working on the floor, doing prices changes, front and facing, new planograms, push, BOH, overstock... The list goes on and on. We are worked to the bone every time we walk in there, but the people work with make it worth it. It's very free to speak your mind and opinions there. It's also mainly women that work there too. Like three out of the fifteenish people that work here at any given moment are male.

    Oh, and no one is full time there save for the Store Manager. We don't make enough for it.

    Advice to Senior ManagementBorrow cashiers from other stores to help. DM is hating all the complaints of customers waiting for someone to come up and check them out. Borrow someone to just watch the front so that more work can get done and we can get better MyCustomer and now MyImpact scores.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    4 people found this helpful  

    Not a great place to work.

    Pharmacy Technician (Current Employee) Summerfield, FL (US)

    ProsThey provide lots of training and help you get certified and registered with your state for credentialing.

    ConsFull Time is only 30 hours per week. Since they will discontinue all cigarette sales as of 10/1/14, they are trying to make up for lost revenues by cutting hours. I work between 2-3 stores in a week just to meet my 30 hours.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    4 people found this helpful  

    It's a hit and miss

    Cashier (Current Employee)

    ProsI have friendly co workers. CVS is a great job for those who love to help others. A lot of the customers are very friendly. Some call me by my name, which makes transactions seem personal. CVS is very accommodating when it comes to suiting your schedule. Because no one works the same days each week, changes to your time of availability can be accommodated. As a part time cashier, I sometimes get about 23 hours per week and sometimes 33 hours per week. Some supervisors and managers are nice. The job is never boring. A lot of promotion opportunities. Training for higher positions can easily be completed online. Employees get 30% off CVS brand items, 20% non CVS brand items. The 15 minute break per 6 hour shift (or two 15 minute break per 8 hour shift) are paid breaks.

    ConsOrientation is very long. It's 12 hours long and divided in two days. The raise is only 2% per year. If you don't have much job experience when you get hired at CVS, your hourly wage might be as low as minimum wage. Some managers don't have realistic expectations and are unreasonable. As a cashier, I am on my feet all day. Meal breaks are only 30 minutes long and are unpaid breaks. I'm not getting the best training due to the store being too busy. Store is a bit disorganized. Online assessments are very time consuming.

    Advice to Senior ManagementIf customer support is the most important thing about CVS, hire more people. The store I'm working in is clearly understaffed. Calling for backup is usually not possible due to the store being understaffed. Because of this, the store's customer experience score is very low. Management sometimes forgets to give me my thirty minute breaks. Also, if you expect so much out of a cashier, you should be paying them more than minimum wage.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Most jobs part time - understaffed - unappreciated

    Lead Pharmacy Technician CphT (Former Employee) San Jose, CA (US)

    ProsBenefits are good - training is okay - not organized.

    ConsMost jobs are part time - not enough hours with a family to support. Walmart-like since I had to apply for food stamps in order to have enough groceries to feed my family between pay periods. (every two weeks)

    Advice to Senior ManagementYou get 40 hours - give at least 30-32 hours to all of your employees---you are BIG ENOUGH -- don't become a Walmart - not enough hours + not enough money - forced to apply for public aid.

    Yes, I would recommend this company to a friend

    • Approves of CEO

     

    I had a successful experience at this great company.

    Cashier (Former Employee) Memphis, TN (US)

    ProsYou get to help and work with great people.

    ConsSome of the great challenges are making sure commited customers are satisfied with the prices

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Flexible schedule for a college/hs kid

    Customer Service Representative (Former Employee) San Jose, CA (US)

    ProsFlexible work schedule, chance for advancement within company

    ConsNot enough hours, great benefits if you worked full time

    Advice to Senior ManagementI had a nice but strict manager

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Shift supervisor

    Shift Supervisor B (Current Employee) Indianapolis, IN (US)

    ProsManagement coworkers are fun to work with have learned a lot. You get vacation pay and benefits and I only have two work 30 hours a week that is full time

    ConsPay is not good only too people running the store and you have to get a lot of things done

    Advice to Senior ManagementAssistant manager should not be allowed to put their hours in I fell Some still payroll hours and they should be working nights you do not need to managers on the same shift that's why you have shift supervisors to work with management

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great Company, Great Opportunities

    Business Analyst (Former Employee) Buffalo Grove, IL (US)

    ProsManagement supportive, responsive and accountable. Great teamwork and team building.

    ConsLong hours to meet deadlines.

    Advice to Senior ManagementHire more employees to even out workload.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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