Capita Reviews

Updated 21 August 2014
Updated 21 August 2014
186 Reviews

2.4
186 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Capita CEO Paul Pindar
Paul Pindar
58 Ratings

Review Highlights

Pros
  • good work/life balance, plenty of activities and Summer/Winter events organised (in 10 reviews)

  • Not minimum wage, fairly easy to change working hours as long as the department has availability, and also has some decent people working there (in 5 reviews)


Cons
  • No support from senior management when dealing with operational staff (in 8 reviews)

  • Sometimes acts like a new company rather than an established one and career progression is confusing (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A company continually restructuring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita full-time for more than 3 years

    Pros

    Flexible working hours, flexible working conditions

    Cons

    Siloed working divisions, poor training opportunities, poor communications from senior management within divisions

    Advice to ManagementAdvice

    Up the communication, focus on creating greater staff engagement

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Graduate surveyor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Graduate Surveyor  in  London, England
    Current Employee - Graduate Surveyor in London, England

    I have been working at Capita as a contractor for less than a year

    Pros

    Good working environment
    Easy going

    Cons

    Can get boring at times

    Advice to ManagementAdvice

    work needs to be organized

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A highly dynamic work structure.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita

    Pros

    The size of the organisation means there are plenty of opportunities to develop your career.

    Cons

    Pay is generally less than the market industry average.

    Advice to ManagementAdvice

    Ensure that everybody has an equal chance.

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  5.  

    Terribly disorganised and they rip off their own staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant  in  London, England
    Current Employee - Consultant in London, England

    I have been working at Capita full-time for more than a year

    Pros

    There is such a lack of visibility of who is doing what that you can get away with not doing much work.

    Cons

    10% bonus described in contracts is never given to anyone except directors and above who usually get more than that. No pay rises. No personal or professional development. Completely unstructured. Almost non-existent communication from senior people. Clients choose Capita because they are cheap (and therefore rubbish). Senior positions are only given to chartered accountants, regardless of relevancy. The whole company is run by accountants who are bean counters and who place zero value on the employees. Only work for these ungrateful idiots if you like to be viewed as a "productivity unit" on a spreadsheet. Expect nothing in return for hard work. As an example: just before Christmas each year we receive an email telling us to do between 12 and 20 hours of mandatory online training that is non-billable and must be completed in our own time. Not doing it is a sackable offence. Work 20 hours one day and expect to be given some slack the next day? No way. You must bill 7.5 hours each day or face disciplinary action. Any work over 7.5 hours is a free gift to Capita and they write this into the contracts.

    Advice to ManagementAdvice

    You need to re-evaluate the whole way your company is run by putting an emphasis on employee satisfaction. It wouldn't take much effort or money. Happy employees do good work. As it stands pretty much all of my colleagues openly hate Capita and specifically you, the upper management.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Think twice before you join

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Developer  in  Bedford, England
    Former Employee - Senior Developer in Bedford, England

    I worked at Capita full-time for more than 3 years

    Pros

    Nice friendly place to work in.

    Cons

    Very less to learn new things. same old software using from long time.

    Advice to ManagementAdvice

    provide traning to the employees, reduce the cost of software for the customer.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Ok experience, slightly prepared me for university

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Graduate Engineer  in  Manchester, England
    Former Employee - Graduate Engineer in Manchester, England

    I worked at Capita part-time for more than a year

    Pros

    Small office environment, training courses available.

    Cons

    No structure for training, left on your own,

    Advice to ManagementAdvice

    Improve graduate training

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Service Desk Analysis - be wary of every move you make

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Desk Analyst  in  Weybridge, England
    Former Employee - Service Desk Analyst in Weybridge, England

    I worked at Capita full-time for less than a year

    Pros

    The benefit of working at Capita for me was to learn what and how a call center agents handle our requests, complaints, enquire and advise. As I got to work for a big company like Capita, reasonable pay

    Cons

    Lack of training, no progression, no management support

    Advice to ManagementAdvice

    provide some training, progression and a little respect

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Active barriers to growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita

    Pros

    Lots of work/experience at entry level

    Cons

    1. Pay
    2. Top heavy with inward looking, unresponsive management
    3. Barriers to progression
    4. Barriers to involvement and innovation
    5. Poor communication systems

    Advice to ManagementAdvice

    Be less formulic and, work on staff involvement and strategic thinking.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Great for career opportunities - communication not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Newcastle, England
    Current Employee - Anonymous Employee in Newcastle, England

    I have been working at Capita full-time for more than a year

    Pros

    - very good at investing in staff training wise - keen to see people progress
    - good work/life balance, plenty of activities and Summer/Winter events organised
    - senior management are very approachable
    - encouraged to give ideas on how to improve client relationships and business in general

    Cons

    - long working hours and fairly stressful
    - communication between the top senior managers isn't great - can definitely be improved
    - not much feedback to staff on what goes on or is discussed (regarding work) between senior managers
    - salary not that great compared to other companies

    Advice to ManagementAdvice

    Communicate more with all staff and don't keep them in the dark with issues etc

    Recommends
    Positive Outlook
    Disapproves of CEO
  11.  

    Busy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita

    Pros

    Really good group of people you work with, good pay and benefits

    Cons

    Not much training was provided, only training i got was from a guy that was doing the same as me but had only been there for 4 months at most

    Advice to ManagementAdvice

    If you offer training on an interview then actually provide the training.

    Doesn't Recommend
    Neutral Outlook

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