Capita Reviews

Updated 20 October 2014
Updated 20 October 2014
202 Reviews
2.5
202 Reviews
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Capita CEO Paul Pindar
Paul Pindar
63 Ratings

Review Highlights

Pros
  • good work/life balance, plenty of activities and Summer/Winter events organised (in 11 reviews)

  • Friendly staff, somewhat flexible working (depending on manager) (in 7 reviews)


Cons
  • No support from senior management when dealing with operational staff (in 13 reviews)

  • Promotions not guaranteed despite hard work-no meritocracy (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    During most of my time here i have been I'm the wrong job so bit of a funny one

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita

    Pros

    Good opportunities for progression, large IT provider with a very valuable contract in my area. Shorter is sometimes better don't you know?

    Cons

    Difficulties were faced with a major migration project. Again, sometimes shorter can be better, did you not know that?

    Advice to ManagementAdvice

    Try to be open minded. I don't envy you though.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Employees treated as commodities at Head Office-get as much out of them for the money being paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in London, England
    Former Employee - Anonymous in London, England

    I worked at Capita full-time (more than 3 years)

    Pros

    Well known company with strong internal controls
    Exposure to new businesses all the time-no time to get bored
    Opportunity to speak to different people in other departments and see other peoples' perspective

    Cons

    Bureaucracy
    Poor salary compared to competitors
    Promotions not guaranteed despite hard work-no meritocracy
    Work hard-no thank you.
    Lack of investment in workspace
    Overhyped

    Advice to ManagementAdvice

    Talk to junior staff!

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Awful, bullying ugly culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita full-time (more than 3 years)

    Pros

    Competetive Salary, Flexible Working arrangements

    Cons

    very little consideration for people, inadequate and outdated IT, high staff turnover, zero trust in management, very poor customer experience, strategy all over the place

    Advice to ManagementAdvice

    understand and address the challenges of the people actually doing the work. ask yourselves why so many people are leaving.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    A multibillion corporation acting worse than a start up company (I work in the Capita John Lewis Contract)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - JLC Customer Advisor in Glasgow, Scotland
    Current Employee - JLC Customer Advisor in Glasgow, Scotland

    I have been working at Capita part-time (less than an year)

    Pros

    Ground level staff are friendly and there is a culture of solidarity
    Reasonable Pay
    Good pension potentials
    Central locations of employment

    Cons

    Complete abuse of the 'flexible' working arrangement - some members of staff haven't had a single weekend off in months.
    Management is terrible - who trained these people? We were without stationary for almost a month!
    Team leaders are still in training while staff are already working without a point of contact
    No appreciation felt towards staff from management
    No clear structure of command
    Terrible and antiquated IT systems unfit for purpose and leading to added pressure on staff
    Too much reliance on computerized scheduling systems for holidays
    Deducting time from staff for a few minutes late, but expecting staff to arrive 20 minutes early just to log in to systems!
    Some staff act more like school children than professional employees
    Far too strict towards use of personal devices during very quiet periods of work where no tasks are assigned
    Treating staff as drones rather than living people
    Floor Walkers seem more concentrated on chatting than actually assisting staff
    No training outside of initial 3 week period
    No internal mailing system to inform employees of changes made

    Advice to ManagementAdvice

    Go back to training before you dare question the actions of your staff! It doesn't matter if it's a new contract or not, this is year one business studies level requirements from you that are constantly failing.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    Nothing to write home about

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in London, England
    Former Employee - Analyst in London, England

    I worked at Capita full-time (more than 3 years)

    Pros

    Friendly staff, somewhat flexible working (depending on manager)

    Cons

    Nepotism and promotion oversight if you don't rub shoulders with the right (influential) people within the business.

    Advice to ManagementAdvice

    Get it together. The company would flourish is meritocracy abounded!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Terrible, terrible managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita

    Pros

    Lots of opportunity to get broad experience in the field, if you've got some talent this can be well recognised.

    Cons

    Some extremely poor managers ruining the experience for those with ability. Not a great company for cutting out dead wood, consequently you'll run into a lot.

    There's a real culture of cronyism.

    A lot of managers are from a call centre background, and don't really know how to manage anything else.

    Advice to ManagementAdvice

    Recognise internal talent, and also recognise those who just need to go. Aspire to actually running a decent outfit. Take a bit of pride in what you do.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    OPS MANAGER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita full-time (more than 3 years)

    Pros

    Part of a large company with all the attached benefits - good culture and good systems for staff management in place. Good pension schemem on offer along with life assurance, cycle to works scheme child care vouchers. Opportunity to buy extra holidays which is a good benefit to have.

    Cons

    Not a lot of progression as a small office (although opportunities within the wider Capita group). Starting off on 23 days holidays is a con but it does increase to 25 days after 2 years then to 27 days after 5 years, Difficult at ttimes to get sign off for new staff as too much red tape to cut through.

    Advice to ManagementAdvice

    try and reduce the red tape and allow more autonomy at local levels.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    All OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant in Manchester, England
    Current Employee - Senior Consultant in Manchester, England

    I have been working at Capita full-time (more than 3 years)

    Pros

    The structure allows for each business unit to function with little interference so it usually feels as though you are working for a small to medium sized company.

    Cons

    Profits go to "feed the beast" and investment in the development of successful business units is not forthcoming.

    Advice to ManagementAdvice

    If an area is profitable something is going right, reinvest in its development as well as using the profits to support areas that are struggling.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Poor implementation of a simple delivery model

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Agile Project Manager in London, England
    Former Employee - Agile Project Manager in London, England

    I worked at Capita full-time (more than 3 years)

    Pros

    Quite a few people work from home which sounds really good for flexibility. There are internal development and research projects going on all the time.

    Cons

    Even though you work from home a few times, you end up working 11 hours plus a day. Due to short-term issue fixing mentality of the management, you end up working on issues without any recognition. More people needed to deliver to support overworked teams. Due to above and lack of pay increases, so many people move.

    Advice to ManagementAdvice

    Provide strategic viewpoints rather than a fix-it now culture. Do not make changes to the organisation every year or more - not helpful for delivering solutions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    shocking employer, only focused on profits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Deployment Engineer in London, England
    Current Employee - Deployment Engineer in London, England

    I have been working at Capita full-time (more than 3 years)

    Pros

    lots of internal vacancies (aka high staff turnover) if you want to move around

    Cons

    pay is poor, I had no appraisal for 4 years, high management turnover so no consistency in direction and approach, treat customers with a low level of care, primarily this is a profits driven organisation. there is a culture of taking no responsibility driven by poor management and low levels of employee satisfaction, very depressing company to work for.

    Advice to ManagementAdvice

    stop talking absolute rubbish and jump off a cliff

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Capita Photos

Mazars House, Gelderd Road, Gildersome (Photo thanks to Geograph user Humphrey Bolton, Some Rights Reserved)
Capita (Photo thanks to Geograph user Anne Burgess, Some Rights Reserved)
Capita Symonds, Treforest Industrial Estate (Photo thanks to Geograph user Jaggery, Some Rights Reserved)
Capita (Photo thanks to Geograph user Anne Burgess, Some Rights Reserved)

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