Capita Reviews

Updated 30 October 2014
Updated 30 October 2014
204 Reviews
2.4
204 Reviews
Rating Trends

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Approve of CEO
Capita CEO Paul Pindar
Paul Pindar
63 Ratings

Review Highlights

Pros
  • good work/life balance, plenty of activities and Summer/Winter events organised (in 11 reviews)

  • Friendly staff, somewhat flexible working (depending on manager) (in 7 reviews)


Cons
  • No support from senior management when dealing with operational staff (in 13 reviews)

  • Sometimes acts like a new company rather than an established one and career progression is confusing (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    During most of my time here i have been I'm the wrong job so bit of a funny one

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita

    Pros

    Good opportunities for progression, large IT provider with a very valuable contract in my area. Shorter is sometimes better don't you know?

    Cons

    Difficulties were faced with a major migration project. Again, sometimes shorter can be better, did you not know that?

    Advice to ManagementAdvice

    Try to be open minded. I don't envy you though.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Office politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita

    Pros

    Great group of people, good social aspect.

    Cons

    Not what you know, who you know. Underhand promotions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Boys' club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in London, England
    Former Employee - Consultant in London, England

    I worked at Capita full-time (more than 10 years)

    Pros

    Ability to be independent and access to terrific range of customers

    Cons

    Managed by a select boys' club who manage through butt covering and blame culture. Appalling attitude to ethical approach and comes down to 'if your face fits'. Some inexperienced and awful managers acquired through buying companies - who are allowed to act like spoilt children whose toys have been taken away!

    Advice to ManagementAdvice

    Recognise real talent amongst the workers .. Don't be afraid of tackling bullying and bad management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Employees treated as commodities at Head Office-get as much out of them for the money being paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in London, England
    Former Employee - Anonymous in London, England

    I worked at Capita full-time (more than 3 years)

    Pros

    Well known company with strong internal controls
    Exposure to new businesses all the time-no time to get bored
    Opportunity to speak to different people in other departments and see other peoples' perspective

    Cons

    Bureaucracy
    Poor salary compared to competitors
    Promotions not guaranteed despite hard work-no meritocracy
    Work hard-no thank you.
    Lack of investment in workspace
    Overhyped

    Advice to ManagementAdvice

    Talk to junior staff!

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    Nothing to write home about

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in London, England
    Former Employee - Analyst in London, England

    I worked at Capita full-time (more than 3 years)

    Pros

    Friendly staff, somewhat flexible working (depending on manager)

    Cons

    Nepotism and promotion oversight if you don't rub shoulders with the right (influential) people within the business.

    Advice to ManagementAdvice

    Get it together. The company would flourish is meritocracy abounded!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Terrible, terrible managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita

    Pros

    Lots of opportunity to get broad experience in the field, if you've got some talent this can be well recognised.

    Cons

    Some extremely poor managers ruining the experience for those with ability. Not a great company for cutting out dead wood, consequently you'll run into a lot.

    There's a real culture of cronyism.

    A lot of managers are from a call centre background, and don't really know how to manage anything else.

    Advice to ManagementAdvice

    Recognise internal talent, and also recognise those who just need to go. Aspire to actually running a decent outfit. Take a bit of pride in what you do.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    All OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant in Manchester, England
    Current Employee - Senior Consultant in Manchester, England

    I have been working at Capita full-time (more than 3 years)

    Pros

    The structure allows for each business unit to function with little interference so it usually feels as though you are working for a small to medium sized company.

    Cons

    Profits go to "feed the beast" and investment in the development of successful business units is not forthcoming.

    Advice to ManagementAdvice

    If an area is profitable something is going right, reinvest in its development as well as using the profits to support areas that are struggling.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    OPS MANAGER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita full-time (more than 3 years)

    Pros

    Part of a large company with all the attached benefits - good culture and good systems for staff management in place. Good pension schemem on offer along with life assurance, cycle to works scheme child care vouchers. Opportunity to buy extra holidays which is a good benefit to have.

    Cons

    Not a lot of progression as a small office (although opportunities within the wider Capita group). Starting off on 23 days holidays is a con but it does increase to 25 days after 2 years then to 27 days after 5 years, Difficult at ttimes to get sign off for new staff as too much red tape to cut through.

    Advice to ManagementAdvice

    try and reduce the red tape and allow more autonomy at local levels.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    False promises and poor company culture including bad management of projects - STAY AWAY!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Java Developer in London, England
    Former Employee - Senior Java Developer in London, England

    I worked at Capita full-time (less than an year)

    Pros

    Big name but you will learn nothing here, you will not progress as a developer

    Cons

    bad environment
    False promises from management
    Salary increases hardly ever happen
    No career progression

    Advice to ManagementAdvice

    Learn how to treat employees!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    No concern for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Second Line Desktop Support Analyst in Crawley, West Sussex, South East England, England
    Current Employee - Second Line Desktop Support Analyst in Crawley, West Sussex, South East England, England

    I have been working at Capita full-time (more than 3 years)

    Pros

    To be honest, i can't think of any

    Cons

    Empty promises of training, no pay rises for years, yet buy outs continue, bought out by Capita from Northgate Managed Services, but may as well have stayed the same, no feeling of belonging, absolutely zero investment in employees

    Advice to ManagementAdvice

    Train people to be able to use the technologies they are expected to support, IT is dynamic, training is essential to stay up to date with emerging technologies. it looks bad to a customer to have to spend all the time looking for answers on Google!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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