Capita Reviews

Updated 13 September 2014
Updated 13 September 2014
190 Reviews
2.4
190 Reviews
Rating Trends

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Capita CEO Paul Pindar
Paul Pindar
61 Ratings

Review Highlights

Pros
  • good work/life balance, plenty of activities and Summer/Winter events organised (in 10 reviews)

  • Not minimum wage, fairly easy to change working hours as long as the department has availability, and also has some decent people working there (in 5 reviews)


Cons
  • No support from senior management when dealing with operational staff (in 8 reviews)

  • Sometimes acts like a new company rather than an established one and career progression is confusing (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    OPS MANAGER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita full-time for more than 3 years

    Pros

    Part of a large company with all the attached benefits - good culture and good systems for staff management in place. Good pension schemem on offer along with life assurance, cycle to works scheme child care vouchers. Opportunity to buy extra holidays which is a good benefit to have.

    Cons

    Not a lot of progression as a small office (although opportunities within the wider Capita group). Starting off on 23 days holidays is a con but it does increase to 25 days after 2 years then to 27 days after 5 years, Difficult at ttimes to get sign off for new staff as too much red tape to cut through.

    Advice to ManagementAdvice

    try and reduce the red tape and allow more autonomy at local levels.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    A company continually restructuring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita full-time for more than 3 years

    Pros

    Flexible working hours, flexible working conditions

    Cons

    Siloed working divisions, poor training opportunities, poor communications from senior management within divisions

    Advice to ManagementAdvice

    Up the communication, focus on creating greater staff engagement

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Capita

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita

    Pros

    Some absolutely excellent people. Fairly relaxed working environment.

    Cons

    No career opportunities and recognition of hard work.

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  5.  

    No acknowledgement for your hard work and very poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Consultant
    Former Employee - Assistant Consultant

    I worked at Capita full-time for less than a year

    Pros

    Good work experience for your CV

    Cons

    You are expected to do an unreasonable amount of overtime, which is under appreciated, in order to complete: work for projects that have unrealistic deadlines, 10-20 hours of mandatory training which is required to be undertaken each year and to fill in your time sheet on a weekly basis which can be very time consuming. There is also almost no training provided for graduates who are underpaid and at times the instructions for tasks given by senior staff are not clear due to members being more worried about completing their own work than helping others.

    Advice to ManagementAdvice

    Re-think about how you treat your employees such as by letting staff know that their hard work is valued and conduct a 360 degree review of all your senior managers to get a better insight into how they are performing and to ensure they are doing their job correctly. Better management will improve your employee's job satisfaction and thus Capita's staff retention. Furthermore, this will increase your employee's motivation to produce a higher standard of work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Terribly disorganised and they rip off their own staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant  in  London, England
    Current Employee - Consultant in London, England

    I have been working at Capita full-time for more than a year

    Pros

    There is such a lack of visibility of who is doing what that you can get away with not doing much work.

    Cons

    10% bonus described in contracts is never given to anyone except directors and above who usually get more than that. No pay rises. No personal or professional development. Completely unstructured. Almost non-existent communication from senior people. Clients choose Capita because they are cheap (and therefore rubbish). Senior positions are only given to chartered accountants, regardless of relevancy. The whole company is run by accountants who are bean counters and who place zero value on the employees. Only work for these ungrateful idiots if you like to be viewed as a "productivity unit" on a spreadsheet. Expect nothing in return for hard work. As an example: just before Christmas each year we receive an email telling us to do between 12 and 20 hours of mandatory online training that is non-billable and must be completed in our own time. Not doing it is a sackable offence. Work 20 hours one day and expect to be given some slack the next day? No way. You must bill 7.5 hours each day or face disciplinary action. Any work over 7.5 hours is a free gift to Capita and they write this into the contracts.

    Advice to ManagementAdvice

    You need to re-evaluate the whole way your company is run by putting an emphasis on employee satisfaction. It wouldn't take much effort or money. Happy employees do good work. As it stands pretty much all of my colleagues openly hate Capita and specifically you, the upper management.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Active barriers to growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita

    Pros

    Lots of work/experience at entry level

    Cons

    1. Pay
    2. Top heavy with inward looking, unresponsive management
    3. Barriers to progression
    4. Barriers to involvement and innovation
    5. Poor communication systems

    Advice to ManagementAdvice

    Be less formulic and, work on staff involvement and strategic thinking.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Graduate surveyor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Graduate Surveyor  in  London, England
    Current Employee - Graduate Surveyor in London, England

    I have been working at Capita as a contractor for less than a year

    Pros

    Good working environment
    Easy going

    Cons

    Can get boring at times

    Advice to ManagementAdvice

    work needs to be organized

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    A highly dynamic work structure.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita

    Pros

    The size of the organisation means there are plenty of opportunities to develop your career.

    Cons

    Pay is generally less than the market industry average.

    Advice to ManagementAdvice

    Ensure that everybody has an equal chance.

  10.  

    Think twice before you join

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Developer  in  Bedford, England
    Former Employee - Senior Developer in Bedford, England

    I worked at Capita full-time for more than 3 years

    Pros

    Nice friendly place to work in.

    Cons

    Very less to learn new things. same old software using from long time.

    Advice to ManagementAdvice

    provide traning to the employees, reduce the cost of software for the customer.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Ok experience, slightly prepared me for university

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Graduate Engineer  in  Manchester, England
    Former Employee - Graduate Engineer in Manchester, England

    I worked at Capita part-time for more than a year

    Pros

    Small office environment, training courses available.

    Cons

    No structure for training, left on your own,

    Advice to ManagementAdvice

    Improve graduate training

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Capita Photos

Mazars House, Gelderd Road, Gildersome (Photo thanks to Geograph user Humphrey Bolton, Some Rights Reserved)
Capita (Photo thanks to Geograph user Anne Burgess, Some Rights Reserved)
Capita Symonds, Treforest Industrial Estate (Photo thanks to Geograph user Jaggery, Some Rights Reserved)
Capita (Photo thanks to Geograph user Anne Burgess, Some Rights Reserved)

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