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Capita Reviews

Updated 14 April 2015
260 reviews filtered by
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2.6
260 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Capita CEO Andy Parker
Andy Parker
4 Ratings

Pros
  • good work/life balance, plenty of activities and Summer/Winter events organised (in 12 reviews)

  • Flexible working and excellent training (in 7 reviews)

Cons
  • No support from senior management when dealing with operational staff (in 13 reviews)

  • Sometimes acts like a new company rather than an established one and career progression is confusing (in 8 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Sales Associate

    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Capita as a contractor

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good money for what you do, worked in a team with lots of different people, tasks vary
    I specifically worked on a project there, after I left - my team got moved onto a different project which was challenging

    Cons

    Can be boring at times - you have to look through a lot of old files and often get no results. however, never felt stressed

    Advice to Management

    Have a wide variety of people in the team - makes it more fun and interesting. but overall was more than happy working with this company

  2. Implementation/Cutover Manger

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita

    Pros

    Good working environment and polite staff

    Cons

    Not much cons to present

  3. Helpful (1)

    O2 recontracting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great team members and most of team leaders

    Cons

    Long hours, treated like dirt, upper management don't have time for you. No bonuses. Can't progress or move to a different department.

    Advice to Management

    Stop letting your best staff leave. Improve bonuses and better shifts

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Relaxed work environment and reasonable salary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - PPI Case Handler in Chester, England
    Current Contractor - PPI Case Handler in Chester, England

    I have been working at Capita as a contractor (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The office environment is quite relaxed where we work in teams. There is pressure to hit targets but it is not a stressful environment. The work is contract based so there is not much security but in the short time I have been there I have had 2 pay rises and expect another in a few months (dependent on hitting/exceeding targets). Company offers paid holidays and some other benefits.

    Cons

    The work is only temporary/contract work so there is not much scope to progress a career there unless the client extends the contract.

    Advice to Management

    Some of the processes that we must follow to achieve our targets are not ideal. There needs to be more hands on management where they can get a feel as to what it is like to do the job before they make the strategies in order to achieve the goals and targets set.

  6. Helpful (1)

    Disjointed and siloed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Reading, England
    Current Employee - Software Developer in Reading, England

    I have been working at Capita full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Money available for people prepared to demonstrate that they are indispensable. Big and complex projects provide room to grow as a technical professional as there will always be problems to solve if you put your mind to it. Don't expect any recognition for this however.

    Cons

    Teams are divided by an impenetrable wall of managers. All the business' clerical functions such as payroll are disorganised, pitifully slow and poorly communicated. Roles and responsibilities are poorly-defined and warnings about lack of direction are ignored.

    Advice to Management

    Find out how things are supposed to work, or fix them when they don't, and convey this to employees. Recognise technical ability as well as social climbing. Take some care to figure out what an employee is supposed to be doing and who is meant to support them before parachuting them into a role.

  7. Administrator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy to get a job
    Friendly colleagues
    Helpful line managers
    Free qualification

    Cons

    Low pay compared to industry averages
    No flexible hours
    Under valued staff
    Highest turnover I've ever seen
    Repetitive and monotonous work
    Micromanaged - very structured day which is the same every day
    Only get promoted if you brown nose
    Not much opportunity to develop although you can move to different departments, this is usually sideways instead of upwards

    Advice to Management

    Manage better
    Do something about staff dissatisfaction and the high turnover
    Stop asking us to complete staff surveys if you aren't going to change anything

  8. Helpful (1)

    Decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrator in Beckenham, England
    Current Employee - Administrator in Beckenham, England

    I have been working at Capita

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Once you get your foot in the door it's good to move around as they are big on internal recruitment

    Nice working environment for people in there 20s

    Cons

    Not much free parking

    No clear path for progression

    More moving sideways into different departments than moving up into senior roles

    Advice to Management

    Build a really good relationship with your staff in order to increase morale and make it a nice working environment

  9. Helpful (1)

    A frustrating time of confused communication, sinking moral and ultimately voluntary redundancy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Leeds, England
    Current Employee - Manager in Leeds, England

    I have been working at Capita full-time (more than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Its difficult to say if there were any pros as Capita took over my contract via TUPE and tried to impose their way of doing things on to everything, regardless if it fitted or not.

    Cons

    The imposition of a one way to rule all mentality, as Capita tend to take over a company and impose their processes and systems regardless if if it fits or not. A square peg in a round hole so to speak.
    Also a total shambles when it come to communication.

    Advice to Management

    Listen to the people who work for the companies that you takeover.
    Think before you release any comms.
    People are more then numbers on spreadsheets.

  10. large organisation, separated divisions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in London, England
    Current Employee - Consultant in London, England

    I have been working at Capita full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    part of a large business with opportunities across the business, large annual conference

    Cons

    employees are limited to knowledge on the sector they work in, not much communication about other divisions that could help expand skills and experience

    Advice to Management

    spend more time to understand the business units

  11. Great environment to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in London, England
    Current Employee - Senior Project Manager in London, England

    I have been working at Capita full-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The people, management style and focus on equality

    Cons

    I honestly can't think of anything at the moment

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