CarMax

www.carmax.com

CarMax Reviews

Updated 23 January 2015
Updated 23 January 2015
817 Reviews
3.4
817 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CarMax President, CEO, and Director Tom Folliard
Tom Folliard
549 Ratings

Review Highlights

Pros
  • The best thing working at CarMax was the work life balance if you are a Manager (in 28 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles (in 38 reviews)


Cons
  • As a full time sales consultant there is absolutely no work life balance (in 25 reviews)

  • Pay for sales consultants is below industry average per vehicle (in 52 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    I sometimes miss this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax

    Pros

    You get a fair shake here. Great benefits. Matching 401K, Discounted Stock options (20%) good health benefits, etc..

    I have been in the car industry for a while. You do not have to deal with the BS that happens in traditional dealerships both on coworkers and managers. They truly set you up for success with great training.

    Cons

    Depending on where you live, you might have to work Sundays. I happened to work at a location that was open on Sundays (not every store in the company is)
    At times they try and be too "neutral" and politically correct. You can say more at Church than you can day at Carmax. The locations are very "sterile" (that was a comment used by a customer) and you can't have a personal space you can claim as your own. You get one (1) personal item to "display" in your cubical (if you have one)

    The compensation (sales) is far and away below industry standards.

    Advice to ManagementAdvice

    Increase the pay! Since Carmax's launch in 1993 there has been ONE increase in pay (2011) and that was only $10/per sale. Inflation has surpassed the pay scale and that was the only reason I left. I was VERY happy there but went to a traditional dealership and have made over TWICE as much money selling fewer cars. You hire great people but really do not do much to keep them there.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant

    I have been working at CarMax full-time (more than 3 years)

    Pros

    Management cares about not only you personally, but helping you perform better. No quotas, only encouragement to sell more to improve your paycheck. High quality cars and processes that you can be proud of which makes selling easy. Great opportunities for advancement.

    Cons

    Pay could be somewhat better, customers can sometimes be rude because they've been conditioned to think of dealers as bad people.

    Advice to ManagementAdvice

    Keep searching for improvements. Never get complacent.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Office Manager in Denver, CO (US)
    Current Employee - Business Office Manager in Denver, CO (US)

    I have been working at CarMax full-time (more than 5 years)

    Pros

    Great training programs, great compensation and benefits. Hiring process is really good, and I really enjoy the people I work with.

    Cons

    Regional teams are a little out-of-touch with what goes on at the store level. Not as much accountability as there should be for senior management in the stores. Young company, so there are policies and procedures that aren't as clear and there is a lot (too much) leeway for the stores to make decisions.

    Advice to ManagementAdvice

    HR person in each store would be a great addition.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Buyer's Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Buyer's Assistant in Baltimore, MD (US)
    Current Employee - Buyer's Assistant in Baltimore, MD (US)

    I have been working at CarMax

    Pros

    I held this job while completely by college degree. Hands dow the best job I've ever had. Excellent people, interesting task and I looked forward to going to work.

    Cons

    Weekend hours are required and working outside in awful weather required.

    Advice to ManagementAdvice

    Awesome job guys!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Detailer in Schaumburg, IL (US)
    Former Employee - Detailer in Schaumburg, IL (US)

    I worked at CarMax full-time (less than an year)

    Pros

    Good pay, great coworkers, great atmosphere.

    Cons

    Not a lot of opportunity for promotions

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Rewarding career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Senior Manager in Erie, PA (US)
    Current Employee - Tax Senior Manager in Erie, PA (US)

    I have been working at CarMax full-time (more than 10 years)

    Pros

    Good diversity of work.
    Some room to grow.

    Cons

    Lack of communication.
    Expect more than what they provide.

    Recommends
    Positive Outlook
  8. 1 person found this helpful  

    Entry level sales consultant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Houston, TX (US)
    Current Employee - Sales Consultant in Houston, TX (US)

    I have been working at CarMax full-time (less than an year)

    Pros

    Background: This was my first job that I have had that was in sales or anything like this, in a sense, I was in over my head. I previously was a tech in the military. They hired me on the spot.

    -They teach you how to sell, no exp required
    -They help you develope. This is the biggest PRO to me. They show you where and how you can improve.
    -Coworkers are great people. People are characters.
    -Enjoyment from success.
    -Rotation basis so everyone gets an opportunity to sell.
    -When you hit 90cars/6mos you can set your schedule.
    -You make a fixed amount on every sale.

    Cons

    I have no cons for the company. Only for the employee. While they will do their best to help you grow, at the end of that day your check is on you. Like all commission jobs. Everyone gets the same amount of selling opportunity but if you lack the skills to close, you wont do well here.

    -You make a fixed amount on every sale.

    Advice to ManagementAdvice

    Keep doing what you're doing. I have lucked out with my manager. Even coming from the military they don't come close to professional development this company offers. The consultant is reviewed frequently, given pointers, all while not being intrusive or micromanaging.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Fun Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Business Office Associate in Los Angeles, CA (US)
    Current Employee - Lead Business Office Associate in Los Angeles, CA (US)

    I have been working at CarMax

    Pros

    Fast paced, somewhat exciting atmosphere, Associate Development is very important

    Cons

    The schedule and the hoops you have to jump through for company advancement

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    BOA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BOA in Plano, TX (US)
    Current Employee - BOA in Plano, TX (US)

    I have been working at CarMax part-time (less than an year)

    Pros

    Great company to work for! Carmax truly appreciates their employees and not a day goes by where you feel unappreciated. I highly recommend carmax, there is so much to learn and a lot of room to grow and move up within the company

    Cons

    there are times when you're working non stop because it gets that busy during our high peak season

    Recommends
    Positive Outlook
    Approves of CEO

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