CarMax Reviews

Updated 23 October 2014
Updated 23 October 2014
726 Reviews
3.2
726 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CarMax President, CEO, and Director Tom Folliard
Tom Folliard
497 Ratings

Review Highlights

Pros
  • Work life balance, great pay, advancement opportunities, amazing relocation program (in 26 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles (in 38 reviews)


Cons
  • As a full time sales consultant there is absolutely no work life balance (in 25 reviews)

  • Pay for sales consultants is below industry average per vehicle (in 50 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Proud to work here at the Home Office!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax full-time

    Pros

    Flexible time-away (instead of counted vacation and sick days), great camaraderie, good work-life balance, good pay, and safe, comfortable environment. The company does what it says it does-- striving to produce an easy-to-shop car retail experience without greasy, cheesy salesmen; supports nonprofits across the country and encourages volunteer work; and tries very hard to keep CarMax a great place to work overall.

    Cons

    You can get locked into positions for a long time without being promoted "up." (Lateral moves are easier.) Sometimes, initiating new programs or change is very hard here (but one could say that about many places).

    Advice to ManagementAdvice

    Keep listening to our ideas and giving us chances to show how well we know the company history and how much vision we have for its future.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    The people, the philosophy of business, the outreach to community, and the training are the best I have ever seen in one company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Charlotte, NC (US)
    Current Employee - Sales Associate in Charlotte, NC (US)

    I have been working at CarMax part-time (less than an year)

    Pros

    Without a doubt, the best people to work with.

    Cons

    Wearing khaki pants is a con, a comfortable one, though.

    Approves of CEO
  3. 1 person found this helpful  

    Sales at carmax

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Duarte, CA (US)
    Current Employee - Sales Consultant in Duarte, CA (US)

    I have been working at CarMax full-time (less than an year)

    Pros

    Best reasons are that it is a great place to learn about sales and customer service.

    Cons

    Not enough compensation per vehicle sold

    Advice to ManagementAdvice

    Up the commission

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    4 Stores over 5 years, lots of opportunity at CarMax

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Buyer's Assistant in Salt Lake City, UT (US)
    Former Employee - Buyer's Assistant in Salt Lake City, UT (US)

    I worked at CarMax full-time (more than 5 years)

    Pros

    I loved the company culture. It felt like family, even with the sales consultants that came and went. The atmosphere was busy, but not stressful. I worked in both the sales department and the buyer's department, and both were fun and educational experiences. Buyers in particular are very knowledgeable about cars individually and as a market. I learned a ton from this job. Plenty of inside-hiring even across departments.

    Also, tuition reimbursement!

    Cons

    I thought leadership was done well. Plenty of chances to receive both recognition and constructive criticism. Pay was about what I expected as a college student: not great, but not bad.

    Sales wasn't my favorite thing, and commission was lacking unless you really stuck with it and got into president's club.

    Advice to ManagementAdvice

    Integrate some more mobile technology especially with the buyer's assistants: We can do so much more if we didn't have to run in to check a computer every time we finished a task.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Solid Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax

    Pros

    Benefits package is solid, great diversity, training is top notch and getting even better. Commitment to development.

    Cons

    Very little to consider a con. Not always easy to grow from within, appearance to hire from the outside than promote.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Fun place, great amenities, poor managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CarMax full-time (more than 5 years)

    Pros

    CarMax offers great amenities but you have to work for it. They are all about customer service and surveys, so if yu can provide great customer service and have a good score on your survey from your customer, it is a great thing because they give you quarterly bonuses if you keep your customer service percentage at a certain level. At the end of the year if you keep it up, they make a huge celebration for those who are above average where they pay for your stay in vegas, your rental, and even dinner with drinks. The pay is good, but you get capped so you need to move up in order to get more pay but they give you the opportunity to grow.

    Cons

    Processes and procedures are constantly changing. There is also alot of managers rotating to different locations or departments so there is no steady expectations from managers. Worst part is that most manager don't know what they are doing and you have to train them. Hours are horrible in the sales and office section, if you are scheduled to close at a specific time, don't expect to go home at that time. There are a lot of late nights because the managers want to meet budget so they can get a bonus.

    Advice to ManagementAdvice

    I prefer management that has been with the company and understand the way it works instead of hiring from the outside for a management position because for the most part, they don't know what they are doing and they end up making everyone pick up their slack.

    Recommends
    Negative Outlook
    Approves of CEO
  8.  

    unfortunate pay for a BOA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - BOA
    Former Employee - BOA

    I worked at CarMax full-time

    Pros

    nice teammates
    structure of SBRI feedback was great but needs to be used less often

    Cons

    pay is hardly enough
    training is good but sometimes not consistent

    Advice to ManagementAdvice

    make the minimum pay better and streamline training

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Sales Representative

    Current Employee - Sales Consultant in South Houston, TX (US)
    Current Employee - Sales Consultant in South Houston, TX (US)

    I have been working at CarMax full-time (more than 10 years)

    Pros

    Good Environment to work at. Good people to work with. Good products.

    Cons

    Strict commission only. Long Hours. Lack of no base pay.

    Advice to ManagementAdvice

    Just continue to be there for your employees as you have always been.

  10.  

    Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Oklahoma City, OK (US)
    Current Employee - Sales Consultant in Oklahoma City, OK (US)

    I have been working at CarMax part-time (less than an year)

    Pros

    Great work environment. Really like the approach that CarMax takes. Employees are encouraged to provide feedback into the company. Really like that the employee can focus on the customer instead of just making another sale.

    Cons

    Communication gap between sales and service.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great company to gain experience and work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Consultant in Tampa, FL (US)
    Current Employee - Part Time Sales Consultant in Tampa, FL (US)

    I have been working at CarMax part-time (more than 3 years)

    Pros

    Amazing training program. Very high customer traffic which allows you to make a decent amount of money. Benefits are very good as well as a laid back management staff that consistently helps associated improve.

    Cons

    As any sales jobs, income is not consistent. There is also not a high financial incentive to move into management, as their income does not compare to an average sales managers income.

    Advice to ManagementAdvice

    Pay your sales associates on their appraisal purchases that are tied to a trade-in. It is unreasonable, given that the amount of work is more than an appraisal but consultants don't get paid.

    Recommends
    Positive Outlook
    No opinion of CEO

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